I use to go to another Toyota dealership but I felt I was not getting the service I deserve. I…read moreheard that Fletcher Jones had bought Carson Toyota so I decided to give them a try. I actually went there to complain about an ongoing problem that the other dealership was not able to fix for me. When I got there the service advisor was very nice and listened to me very well, I felt a little bad that I was there with a complaint, but then I was greeted by not one but two service manager's, Juan and Mark they were very understanding and got my ongoing problem taken care of. Fletcher Jones has made me a customer for life THANK YOU!

They do services you tell them not to and charge you for them cost way to much for an oil change!…read moreDo not have friendly employees cashier mainly and service manager argued with me on the phone after the fact about prices! Will not be back.

Two week ago I had my 2009 Toyota Corollas engine replaced at Hatfield and it's been running great…read more If you're tired of dealing with repair places and dealers that give you the run-around on what may or may not be wrong with your car visit Hatfield and they'll give you a straight answer. If it doesn't need replacing they won't replace it. These days it's easy to look out what prices on what parts cost and Hatfield doesn't overcharge you like you expect at the dealer. On the repair I paid what I was quoted. No extra, oh we forgot to tell you that kind of stuff. They work on your car like you would if you knew what you were doing. Over the years I've gone to Pep Boys, Toyota and Chevy dealerships and other repair shops and I would trust Hatfield to work on both of my cars if they break down. The rest of the car works fine so there was no need to get a new/used car. Since the engine has been replaced it runs like new, gets 31.6 miles to the gallon and is back on the road 7 days a week. I also got a warranty on the engine 1 year or 12,000 miles both parts and labor included in the price. Was also provided a receipt that included that engine had been replaced with the mileage, and the mileage that the car had on it when it was replaced if and when I sell the car.

I'm extremely disappointed with my experience here. This all started because of a motor that…read moreHyundai recalled -- yet I still had to pay out of pocket because it was not covered under warranty. What should have been a straightforward repair turned into a stressful and frustrating situation. After paying thousands of dollars for the work, my vehicle was returned with damage to the hood/body that was not present before service. Instead of taking responsibility, I dealt with delays, poor communication, and constant pushback while trying to get the issue addressed. I made multiple attempts to resolve things directly, including contacting corporate and filing with the Better Business Bureau, but getting clear answers or accountability was incredibly difficult. Paying for major repairs is bad enough -- having your vehicle returned in worse condition makes it unacceptable. If you value transparency, professionalism, and respect for your time and money, document everything and proceed with caution. I will be attaching photos of the before and after below. Please note that the before photos are literally taken by the shop before the service started, the after is the day after I got it back and saw it in the sunlight and they're denying that it happened in their care.

Came by to charge up our car. Was met with a very gracious guy who offered us complimentary…read morerefreshments. Bathrooms are so clean I wish the one at my home looks like it. Premium hand soap is a classy touch.

**Caution** Today, I went to AutoHaus for a simple…read morestate inspection and to have a reverse light bulb replaced on my car. I even brought my own bulbs--this should have been a quick, easy job. Instead, I was stuck there for an outrageous hour and 17 minutes for something that should have taken 20 minutes max. And that's being generous. I've changed these bulbs myself before. It's a 5-7 minute job with two bolts to remove. The inspection itself? 10-15 minutes, tops. Then came the real slap in the face: $76!! $12 for the inspection. $64 for labor. - TO INSTALL BULBS I PROVIDED. At no point did anyone bother to tell me how long this would take, or what it would cost. And when I rightfully called them out on it, the employee had the nerve to be dismissive and condescending. Instead of addressing my concerns, he sarcastically asked, "Well, why didn't you do it yourself?" To which I replied, "Because I can't do an inspection myself, and I thought it would be easier to do them at the same time." For comparison, I called another local shop after the fact. They quoted me $10-$15 for the same job, plus the $12 inspection. And guess what? They would have had it done in a fraction of the time. Let me be crystal clear: AutoHaus ripped me off! They wasted my time, overcharged me, and treated me like my concerns didn't matter. If you value your money and your patience, take your business elsewhere.

I was quick with the review I posted. When the Autohaus team "fixed" my sons car in one day, we…read morewere shocked. However, once we got it home, it began dying, and acting so strange. The turbo wouldn't engage, car would idle all over the place and die. They thankfully had it towed to them, at no cost to us. They then said it was a solenoid. Got it fixed, car still wouldn't engage the turbo. My 17 year old son found the problem; they didn't attach the charge pipe. Needless to say, all my confidence in this place has completely fallen off. Their customer service is A1 tho

BUYER BEWARE when dealing with this business! Poor service at this dealership! Things that were…read moresupposedly done on the vehicle never were!

We have been buying our cars at Ropers Honda in Joplin Missouri for just over 25 years. We have…read morealways paid cash and have gotten a fair deal. Which is why we always used them. This time I went without my husband to purchase a new Honda Accord. I was ignored for over 30 minutes! When I finally went back in for a salesman he treated me like I was stupid. I told him exactly what we wanted and he again asked if my husband would be happy with the color? We finally sat down to talk money I was told there was no discount just because I could afford to pay cash. I left and we will NEVER buy from ROPER HONDA! NEVER AGAIN! Just because I am female I am not ignorant!!!!!!