I live in Dewey Beach DE during the summer. This review reflects that location. Response time: He was AT MY DOOR only 2 hours after I called! Parts Availability: He had the part needed for my 14 year old machine on his truck! Wow! Integrity: I told him I thought it needed the bearings replaced. That's a large and expensive job. But no, his diagnosis showed him it was just the drainage pump! He could have merely agreed with my diagnosis and embarked on a very expensive repair. but no. He clearly has very high standards. Review Although I rarely write reviews, I'm am SO thrilled with the service I received from A-1 Appliance Repair Solutions that I'm truly inspired to do so! I have had my (beloved) LG Washer/Dryer Combo for 14 years. It has needed parts replaced from time to time, but each time I was successful in replacing the parts myself. Figuring out what needed to be done, learning *how* to do it, and then actually doing it would take me about a week with a lot of time on YouTube--but even then, it was still faster than the 2 weeks I was quoted to get a qualified technician to my house. ;-) This morning I was in a quandary. The machine showed the error code indicating the drainage path was blocked. Of course, I drained all the water and cleaned out the needle trap. Oddly that didn't clear the error. There was still a drainage problem. At the same time I discovered a tiny ball bearing in the lint from the needle trap. Reading up I was worried that could indicate the bearings needed to be replaced. That would be a repair that would require more physical strength than I could muster. It also said that continuing to run the machine in this state could cause further damage! I knew it was time to call in a professional! Well, in calling around I found out that no one at the beach repairs these machines any more. Yikes! Thankfully, I checked Yelp and decided to call A-1 Appliance Repair Solutions! I called and--guess what!--a HUMAN answered the phone! Turns out it was the OWNER of this local small business! Even more amazing, he was willing to come out that same day--only a couple of hours after I called--VERY responsive (especially for a friday!) It was very clear that he knew what he was doing. I insisted on showing him the tiny ball bearing I had found. He said that it didn't come from my machine. He said the ball bearings in my machine would be a lot larger. I was SO relieved! Then he went to work on diagnosing the true cause of the error code. He knew these fancy combination button presses that let him test all the various systems in the machine very quickly. I asked him about that and found he had previously been an employee at a much larger appliance repair company in the area. He figured out that my machine needed a new drain pump--and he had one in his truck! He installed the new drain pump expertly and then ran a full cycle. We had a lovely chat and eventually the machine played its "happy music" indicating a successful cycle. I could have cheered! This was SUCH a massive improvement on what it would have taken for me to diagnose and repair this (even if there had been no ball bearing mystery!) I was just so thrilled and relieved to have a WORKING washer/dryer once again! The price for his efforts was very reasonable and he quoted it up front. Personally, I'm thrilled to have finally found someone (besides me) to fix my washer/dryer! and it was so wonderfully painless! Also, he is a charming and interesting conversationalist and I gave him big points for waiting until the machine ran a full cycle--with no errors--before he left. Most don't do that. I've always believed that you vote with your dollars as to what should exist in this world. Well, this little company gets my vote--and I sincerely hope you'll give it yours! read more

When we came back to our place in Fenwick a couple of weeks ago, we discovered our 4 year old GE refrigerator had lost power. We thought it was from a power outage. Not sure when it happened the fridge was running but everything was thrawed and spoiled. After throwing everything away and cleaning it , it seemed ok. We went home and returned yesterday, and the fridge was not working at all. My husband pushed some buttons and it started working again , but was making a grinding noise. I looked on line and found A- 1 Appliance and they had good reviews ,so I called this morning and Jorden said he would be here between 11. & 1:30 and he was. He found the reason the fridge was making the noise and fixed it. Why the fridge stops working is a mystery. he had an idea, but I didn't want him to take it apart. I think I can still smell the spoiled food a little . No one else can. ‍ If it stops working again, I'm taking it as a sign to get a new one. I will definitely call A-1 for any other appliance problems. read more

Jordan, the owner, came out the next day after I called & diagnosed the problem with our washing machine. He has high integrity & character. Never once did I feel I was out of the loop. Instead of just showing the damaged part he showed me how it worked & why it needed to be replaced. I learned more during his visit than I ever knew before about washing machines. He even instructed me how to avoid this happening again in the future. He was more than generous with his time. (Something rare these days) Jordan charges a fair price & even explains to you why & how he came up with the charge. I would NEVER hesitate to call him again for any appliance repair in the future. He's one of a kind in his profession & I very highly recommend him to anyone who needs help @ once. p.s. Jordan even called, during the week to check in with me about how the repaired equipment was doing now after he fixed it. You won't find ANYONE this knowledgeable, fair & honest out there. Bill here in Fenwick. read more

Jordan was excellent in diagnosing my problem with my Samsung Dryer...took the dryer apart, found the problem (broken pulley-not letting belt turn the drum)...ordered replacement part and came back a couple days later to install new part...very professional and reasonably priced...worked through a tough situation because the washer/dryer were stacked and inside a closet...got the pair out of a tight space and completed the job...I would highly recommend Jordan and A1! read more

Excellent experience with Jordan, from A-1 Appliance. Customer Service and honesty is so important to me. He diagnosed our issue with the ice maker and got it running in no time. His turn around in calling back was quick. We live in a 16 Unit Condominium and I would not hesitate in referring Jordan to an owner in need.....thank you again. read more

A-1 fixed the switch on my 30 year old Jenn-Air cooktop. I'm very happy NOT replacing this expensive appliance! A-1 was polite, knowledgeable, clean and spot on with the diagnostics. Communication was timely. The price was reasonable. It nice to find a local small business. read more

Jordan was excellent. He came out the same day, quickly assessed the problems, gave me a few options to consider, and managed to track down parts locally, saving a lot downtime, and managed to do the repair the very next morning. Very fair. Reasonable pricing. A+++ read more

They were so fast coming out to fix my dryer! My husband decided to be Mr "fix it" and they came out and put it back together and got it running again. I couldn't be happier with the speed and quality of service. I'll definitely call them again!! read more

We highly recommend Jordon for your appliance repairs. He was very professional, knowledgeable and responded immediately with our issue. He was eager to find the least expensive solution for our refrigerator. Thank you so much! read more

Jordan was very persistent & professional as he repaired our ice maker, which was in an older model refrigerator. He continued to seek a solution for our problem, was fair in his billing & kept in communication with us. Thank you! read more

Jordan was the best. He was out the very next day. He diagnosed the problem with my refrigerator and had the part ordered and installed within 2 days. He even installed it on a Sunday! I would recommend A-1 to everyone! read more

Thank You Jordan for diagnosing the problem with our dishwasher. He was very knowledgeable and professional when giving us our options.Thank you A-1 and Jordan for looking out for our best interests.Very much appreciated! read more

Jordan is great. He is super responsive, knowledgeable and fair. He was on the job within hours diagnosing the problem with my appliance and coming up with options for me. You can count on A-1 for any appliance needs. read more

Came out within a hour of call. Was able to fix my washer promptly. Very nice young man. Price given before he started for part and labor. Will call again when something else breaks. Thank you Jordan. read more

Same day response and repair for a reasonable price. Will use again. Jordan arrived on time identified the problem and found the correct replacement part and installed it for the fix. Great job. read more

The service was great! Very prompt and would highly recommend, called to tell me the part was delivered and then scheduled me accordingly based on availability, everything is fixed read more

Excellent company! I needed my refrigerator repaired in Ocean City. The technician was quick, very knowledgeable and communicated very well. I would highly recommend this company. read more

I called this morning and the technician was at my door in less than an hour. he was very helpful, honest and to the point. Highly recommend A-1! read more

Showed up and got the job done. Diagnosed the issue quickly and ordered the part. Came back and finished it quickly.