they did a great job on my two dogs today cut exactly like I wanted them and I do appreciate it…read more They're very nice there too. By the way I highly recommend them and the pricing is more than fair.

First time we have used this groomer and we were well pleased. Got our 2 in the day we called…read more Bathed, groomed and nails trimmed at the price quoted. We will be back.

In my experience as a first-time client of Melissa's Prestigious Pawz in Fort Worth, several…read moreaspects of our interaction raised concerns for me regarding communication, professionalism, and billing transparency. During our initial conversations, Melissa referenced her previous work with Eli Lilly when discussing animal care. While I respect professional experience, the way this was presented felt dismissive of my own long experience as a pet owner. For example, she strongly criticized the heartworm prevention product I have used responsibly for over 20 years with multiple dogs and suggested that products she prepares herself are preferable. From my perspective, the conversation felt somewhat condescending. When I scheduled boarding for our pets (three dogs and one cat), I also scheduled grooming for my cocker spaniel. At the time of booking, I explained that she had been digging in the yard after a large storm and would likely need extra grooming attention. She had been professionally groomed approximately 6-8 weeks earlier at PetSmart in Weatherford. I also shared that due to several difficult personal circumstances--including the recent passing of my father on February 28, my own cancer diagnosis and treatment, and my husband's cancer diagnosis and treatment--we had not been able to bathe her before bringing her in. I shared this simply to provide context. While we were out of town, Melissa contacted me stating that my dogs were "covered in ticks." This surprised me because our dogs have lived in multiple rural homes over the years, have been groomed regularly their entire lives, and have never had ticks. We currently live in a gated community where our home receives regular pest control, and our dogs sleep in our garage where we have not observed insects. When I asked for photos, the images that were sent appeared to show ticks in a container rather than clearly on the dogs themselves. During that call, I was informed that we would be responsible for paying to have the facility sprayed due to the ticks she believed came from our dogs. Because we were already traveling, we agreed to additional treatments for the dogs, including baths and chemical dips, and I was later told they had been dipped twice. Another concern for us involved billing transparency. We purchased pet food at the time we dropped our pets off and paid for it then, but we were charged again for the same food when we picked them up. Our final bill was approximately $2,000, and we were not provided with an itemized invoice explaining the charges. Without an itemized statement, it was difficult for us to understand how the total was calculated. Despite boarding multiple pets, there was no multi-pet discount offered. For comparison, the pet sitter who normally stays at our home--who unfortunately was unavailable during this trip--charges $80 per day to care for all of our pets combined. After this experience, I read through other reviews and noticed that responses from the business often attribute concerns to customer misunderstanding rather than acknowledging possible issues. During our own interactions, communication felt difficult at times, as conversations were often interrupted and it was challenging to fully explain concerns. Overall, based on my personal experience, this situation raised questions for me about communication practices, treatment authorization, and billing documentation. Anyone considering boarding services may want to ask detailed questions about these policies ahead of time. The photos we received that were described as evidence of ticks are included. Based on what we were sent, the ticks appear to be shown in a container rather than clearly on the dogs. This review reflects my personal experience and understanding of the events that occurred. I have retained documentation of communications, photos, and billing records related to this visit.

I love Melissa's and my pup does too! He has such a wonderful time at doggy daycare and they take…read moresuch good care of him! He loves all the wonderful ladies that work there and I know they love him. They tell me every time! I have gotten several grooms for my chipit and never had any problems and he's always squeaky clean and smells amazingggg!! I wouldn't take my baby anywhere else!! They are also very reasonably priced and I appreciate that it doesn't cost me an arm and a leg to get such high level of care for my baby! Thank you Melissa's!!!

Dr. Sterle & Megan have been caring for our little Frenchie's for the past two years, and they've…read morebeen absolutely amazing. What really says everything about them is that we happily make a one-hour trip just to see them--even though there are plenty of closer options available to us. From the very beginning, they've shown such genuine care, patience, and love for our dogs. They take the time to answer all our questions, never make us feel rushed, and always make sure our Frenchie's feel safe and comfortable. It's clear they truly care about both their patients and their owners. That kind of trust is hard to find, and they've completely won our hearts. We wouldn't think twice about making the drive every single time because we know our dogs are in the best hands possible.

A few weeks ago, I stated that once I was emotionally ready, I would file a formal complaint…read moreregarding the care my 8-year-old Great Dane, Baylen, received from Dr. Margaret Sterile at Pet Health Center in Decatur. I have now filed that complaint and have supporting documentation. On Thursday, December 12, 2024, Baylen, who had previously been healthy, became lethargic and developed blood in her urine. I contacted the veterinary office and spoke with Meghan Sterile. I explained my concerns and believed Baylen might have a UTI. Meghan suggested it could be a kidney infection but did not advise me to seek emergency care or ask additional questions that might have helped determine the severity of Baylen's condition. I brought Baylen to the clinic as scheduled. She was able to walk into the clinic on her own. Dr. Sterile examined her, took her temperature, and drew blood. She asked whether Baylen had received the Leptospirosis vaccine. When I said she had not, I was repeatedly questioned and made to feel negligent. Dr. Sterile quickly concluded that Baylen had Leptospirosis, told me she was contagious, and said I would be lucky if she survived the night. I was told Baylen had to remain at the clinic because she was considered zoonotic. I was not given the option to take her elsewhere, although the medical record later stated that I had been offered a referral. I begged for information about her treatment and asked to see her. I was eventually allowed to spend approximately 45 minutes with her, but I was not permitted to touch her. I was told she was contagious and that I could not return to see her before leaving. I was told that Meghan would be caring for Baylen throughout the night and that Baylen was doing well when I received a call at approximately 11:45 p.m. The next morning, around 8:10 a.m., I was told Baylen had become significantly less alert and needed to be transferred to a 24-hour emergency facility. I was never notified during the night that her condition had deteriorated. Had I known, I would have arranged an emergency transfer much earlier. I immediately transferred Baylen to VEG in Fort Worth. During the drive, Baylen appeared almost unresponsive. Approximately 20 minutes into the trip, she began crying and howling in severe pain. This was completely unlike her normal behavior, and I had never heard her make those sounds in her eight years of life. When we arrived at VEG, I was told within minutes that Baylen did **not** have Leptospirosis. Further examination, ultrasound, and testing determined that she was septic and suffering from a **spleen torsion and a ruptured uterus associated with pyometra**. By that point, her condition was too advanced for surgery, and she was unable to survive the procedures that might otherwise have saved her life. We were forced to make the heartbreaking decision to euthanize her. I believe Baylen's death could have been prevented if she had received a proper diagnosis and appropriate treatment when I first brought her to Dr. Sterile. I was later informed that the clinic did not have an in-house Leptospirosis test and that the test had to be sent out. To my knowledge, no confirmatory Leptospirosis testing was performed before Baylen was diagnosed and treated as though she had the disease. I also believe other diagnostic testing, including an ultrasound, should have been considered to determine the actual cause of her rapidly declining condition. I have concerns about inconsistencies in Baylen's medical records as well. The records state that I was offered a referral and that certain testing was performed, including a progesterone test, neither of which I recall occurring. I also have concerns about the timing and completeness of the chart notes. This is not my first concerning experience with Dr. Sterile. I previously had an incident involving my French Bulldog, Coco, who was heavily pregnant and approximately two weeks from her expected due date. Coco was brought in for an examination, but without consulting me about her breeding dates, progesterone testing, temperature, or other signs of labor or distress, Dr. Sterile performed an emergency C-section. The puppies were born prematurely and, despite extensive efforts to save them, all eventually died due to complications associated with being born too early. I have also witnessed other troubling incidents involving the care of puppies and believe there is a pattern of poor judgment, inadequate communication, failure to obtain informed consent, and insufficient diagnostic testing. I have reviewed other complaints and online reviews that raise similar concerns about Dr. Sterile's treatment of clients and animals, and I ask the Board to consider whether these complaints demonstrate a broader pattern. My grief over Baylen's death is immense. She was a beloved member of our family, and nothing can replace her. I believe Dr. Sterile and her staff failed to provide Baylen with appropriate care.

Friendly, professional, compassionate grooming services. Convenient to Azle and Springtown. Highly…read morerecommended

I used Country Pups Grooming after a bad experience with another groomer - WHAT A WORLD OF…read moreDIFFERENCE - They listened to what I wanted and were very accommodating. Fast, friendly , affordable. I was so PLEASED with the outcome. Very caring about your fur baby. They were able to remove, without shaving, some matted hair that another groomer said they would have to shave off. I would highly recommend. Emily will be my groomer for a very very long time. If you want great service, this is the place to go. Thank you

The hardest thing I've had to do so far and they made the whole process that much easier. They…read moreshowed so much compassion and kindness. I was consumed with grief and kept calling out of worry and even showed up before they finished because I was so anxious about leaving my baby there. But they were so understanding the whole time. It really was the worst day and I'll never forget the care in which they treated my little boy with. I'll miss him forever but they truly took such good care of him in his final send off. I'll always be grateful for that.

They went above and beyond to take care of my Buster baby. His box is absolutely beautiful and the…read morespecial notes and cards were so sweet. They had the honor to take care of my last forever fur baby and they did an amazing job! Thank you all so very much!

I was preparing to lose my bestest boy, and found these lovely people as an option. I was prepared…read moreto, well, get what I paid for, and maybe some sympathy. I got SO much more than that. Everyone we interacted with was so genuinely kind and caring in helping me prepare the details, they didn't rush me or anything. I opted to get his name engraved as well and a clay print of his paw - that, plus the very nice box for his ashes, pickup, and drop-off would end up around $300 all told, and that was already wonderful. But they included material about the rainbow bridge, including resources for counseling and dealing with grief (I luckily already have someone, but am extremely grateful and happy to see that addition,) a packet of wildflower seeds to grow, a small envelope sort of package with a window in which they had placed some of his fur (which absolutely made me bawl when I saw it,) and a tag with his name engraved - this also made me cry happily, as they chose a red heart which is actually exactly the same nametag he had on his collar before too. I was actually not home that day, and my father offered to receive it, and tells me Valerie was very concerned with making sure I would be happy with it all, and I intend to call and let her, and they, know that I am. I hope I won't require their services again, but if I do, I will know that they will take utmost care and respect with my family member.

When we decided to have our little Blackie transition Valerie was amazing…read more I called and let them know I wanted the best for him. She came to the house and picked him up. She explained the process and told us what they do for our fur babies. She let me take my time and carry him out to a little bed. She was very compassionate, patient and kind. She brought him back with his little urn, an engraved name plate, his paw print, a certificate with a gold heart, a memorial keepsake with his fur and the tag that stayed with him the entire time. I was very impressed with their services and thought they did a beautiful job. I highly recommend Paws in Peace. We want to say Thank you from all of us for helping us through this difficult time.

Beautiful work! They replaced all the old and put in new and it's looking great. They were fast,…read moreprofessional, reasonably priced. I plan on doing this every two years.

Door was installed great and they have come out to when I thought there was a leak and made sure…read morethat it was all sealed correctly

Great place that always gives back! 2 events per year for local vendors with a lot of community…read moreparticipation!!

They usually have everything I need however, I have left multiple times because I cant get help,…read moreeven when I go to the help desk. Also, trying to get loaded outside is frustrating. They send you outside and I have had to go back in to remind them I am outside. Last time I tried to shop there, I ended up leaving and going down the road to make my purchase. I paid more but got prompt service. Tractor Supply is turning into the Walmart of farm and ranch and that is not a compliment.