We've been operating our senior daycare center here for over 20 years, and as a fellow local…read morebusiness, we always make it a point to support our neighbors. That is why this recent experience has been so disappointing. Last week, your team performed our annual gas test. During the service, the water heater was turned off, even though it's required to stay on 24/7. When we reached out to Robert to ask him to come back and finish the job properly, he refused to do so without charging us an additional trip fee for his own team's oversight. To make matters worse, Robert claimed our staff told his team to shut the unit off. Over the course of four phone calls, his story kept changing. He blamed several different people, including our owner and even a staff who wasn't even on-site that day. We've always appreciated your professionalism. We're reaching out because we value local partnerships and hope you'll look into this internally to get things squared away fairly.

Robert and Mike came out to remove old and install a new gas stovetop. They where friendly and…read moreprofesional. Issue came up with granite countertop needed to be shaved off as new one was slightly bigger. The price was reasonable for a change order at the last minute. The work was done professionally. Will call them again.

First, I want to say I appreciate Chris's quick responses and politeness. He was professional and…read moreanswered all of my questions. Our garbage disposal started leaking on Sunday and we needed someone quickly. The companies we used before weren't available until Wednesday and couldn't give me a quote without coming out. I sent messages to several companies on Yelp and Inheritance Plumbing responded within minutes. Their service fee was $125 but waived if we approved service, which seemed fair. Chris estimated a 3:00pm arrival but later texted that he was delayed. He didn't arrive until 5:00pm. Once here, he quoted $785 to replace the disposal. Based on my research, average cost is usually $400-$500. I asked for details and was told the price included a 50% markup on the disposal plus a $350 flat fee. I reluctantly approved because our schedule didn't allow us to wait longer without a working kitchen sink. Afterward, I looked up the exact disposal and saw it cost $200 at Home Depot. Even with a 50% markup (which I also think is high) that would be $300. I also know that businesses don't pay customer costs so that seemed really high. Add in the $350 labor, and the total should have been closer to $650. With cash and first time customer discounts, we paid just under $700, but I still feel this was significantly higher than fair market pricing. I later spoke with two friends who own plumbing companies, and they confirmed that the price should not have exceeded $500. We also run a few businesses and I understand needing to cover overhead and labor costs, but this felt more like an "emergency fee" than a standard labor charge and feel like we were price gouged. I called 2 more reputable local companies the morning after and both quoted under $400. As a consumer we would expect fair pricing and this was definitely not fair. Overall, the work was completed professionally and same-day, but the pricing was much higher than other companies. For that reason, I personally would not use this company again.

Very knowledgeable, professional, and we are glad we chose Chris. We had a gas hot water heater…read moreinstalled, and it was one of the best decisions that we have made. Thanks, Chris.

We had a leaking valve and needed to add a gate valve.. Chris came out the same day and replaced…read moreboth. The price was very reasonable and we always call them for any plumbing issues. Can't say enough nice things about them.

Today we had to call a plumber for a leak in the yard ,and I just want to say that Chris and his…read morepartner were absolutely AMAZING!! And did such a great job. I had a plumbing company I usually use but they couldn't come out until Monday and this needed asap attention. I think I will just use Texas Plumbing and Backflow and always ask for Chris :) seriously thank you

ZOOM was very easy to deal with ...They got to my job immediately...Work was completed…read moreproficiency...Scot their plumber did excellent work and tested what he did ...Would recommend them 100% .....Happy Customer

Very competent nice people work here and they fixed the problem with our drain! It wasn't cheap but…read morethey did a good job!

It never seems to fail. We have family coming for Thanksgiving. Last night we had a leak in the…read moreattic over the kitchen and had to turn the water off until Ell-Dee Plumbing showed up today. The owner, Steven Denney, said it would be Wednesday, so I said that's ok. I needed something sooner. He said he would have someone out by 6 pm. He called earlier, said someone cancelled and someone would be out by noon. Joe and Caden showed up, assessed the situation and had us fixed in 30 minutes. The pricing was fair and a slight shock that it was so inexpensive. I cannot thank them enough. Give them a call @ 281-334-2288 for great service and a fair price.

You know when someone asks you if you got someone you can recommend to handle specific jobs, like a…read morelawn guy, a tree guy, an electrician, etc? Well we've got plumbing guys - Ell-Dee Plumbing. When you read the reviews on here and on Google, you'll read words like "honest", and "fair", "hard working", and "trust worthy"... ALL TRUE. Our hot water heater went out 2 weekends before Thanksgiving; we called Steven on that Monday totally expecting for him to come out Tuesday already, but he was actually apologetic that he couldn't make it on the same day I called. So we agreed upon 9AM the next day, he comes out, assesses the situation, and then talked us through all the options from least to most expensive, short term vs. long term fixes, and best and worst case scenarios... very thorough and transparent. We opted to replace the old water heater we had (it was 14 years old anyway), and he had the new one installed by 2:00P that afternoon, all clean and up to code! Thanks, Steven! But that's not all... So a week later, the day before Thanksgiving, we noticed a puddle slowly forming on the garage floor. Immediately called Ell-Dee and left a message, with-in 15 minutes we get a call back from Steven who is about to leave town (it is the holidays) telling us that he's sending Joe over to check things out. Joe shows up, assesses the situation, gets our permission to open up a wall possibly two, and finds the leak that had probably been leaking for years but had been plugged up with sediment that we probably never even noticed it. Less than an hour later, leak fixed, shiny new copper pipe in place. Thanks, Joe! That's right, twice within 2 weeks. Both Steven and Joe are personable, professional, and an absolute pleasure to work with! Did I mention the only surprise we had with bill(s) where how REASONABLE they were?! So yeah, we've got plumbing guys, and you should too!

Great service. Quick response. Will definitely call again when we need belp. Highly recommend this…read morecompany.

Prompt communication, competitive pricing, and very thorough inspections. Answered all my…read morequestions. Nice team!

Local Hitchcock, TX plumber no-showed us; so, we called Saturn Plumbing and Backflow and Cameron…read moreshowed up and installed a full-body shower panel in our master bathroom, and repaired a leaking pipe in the exterior of the house. I strongly recommend this small plumbing company as I was impressed with Cameron's knowledge, friendly demeanor, and professionalism, albeit he is also a Texas licensed Master Plumber to boot!!

From the owner: My name is Cameron Ritter I am the owner/operator of Saturn plumbing and backflow LLC I’m here to…read moretake care of your health safety and welfare as it pertains to plumbing. I don’t waste your time with repairs that don’t work and pushy sales. I’m here for YOU!

New Gen Plumbing provided exceptional 5-star service from start to finish. I booked my appointment…read moreonline, and the team was incredibly responsive, answering all my questions regarding an urgent valve change for a dishwasher replacement. Jesus and Juan were true professionals; they arrived right on time and provided a courtesy call beforehand. They clearly explained my options--comparing a full replacement versus maintaining my current setup--and even took the time to answer questions about my water heater. I highly recommend New Gen and will definitely be reaching out to them for my upcoming water heater replacement.

Finding very competent technical service providers that can diagnose and repair on the spot can be…read moredifficult to find. However, I've found New Gen Plumbing to be just that trusted company I needed. They are very responsive to calls and placed a very knowledgeable technician at my home with 24 hours. My water heater issues were quickly resolved with very reasonable prices. The technician offer valued information on prevention that could eliminate future failures. Thanks for being both reasonable and competent.