I used advanced glass last summer to replace my windshield on my audi q5 the service was great and…read morequick! This year i needed a new windshield and called advanced glass of course! They told me there was a 10% "shop fee" that had been put in place. This is for the customer to pay even tho the insurance pays the entire cost of the windshield replacement. They add on this fee which would have been $172 in this case. What a rip off! No other window replacement adds this on so be cautious!

Broke my dash and the springs in my passenger seat from the obese installer sitting on the corner…read moreof my seat. Called the office and spoke to Mandy and she said to text the pictures to her and she would have the owner call me. He never did. I filed a dispute with my credit card company and filed a complaint with the BBB against them. Do yourself a favor and go elsewhere. STAY AWAY!!!!!!! THEY HAVE A C+ RATING WITH THE BBB.

Wow! I do not remember who recommended this company but from the beginning - initial evaluation of…read morewindow to communication and install-they were all amazing! On-time, cleaned up afterwards, explained everything in detail! I would highly recommend this company!!!

I should have read the reviews first... Tried to get an estimate from the company. I followed up…read moreand no response. Completely ghosted me. Stay away.

Horrible company that took 6 months to finish 3 mirrors, 1 shower and 4 panes of glass…read more However they took less than 1 day to charge my card (without authorization) or sending me a bill to review. The nerve! The owner, Brenda and her daughter will not return calls, will lie about dates and forget to order items. They expect you to just take off time over and over again but will never apologize or take responsibility. They actually blamed their accountant, Wendy, for charging my bill without authorization. Don't blame her when you know it was you. The only time this company moved fast was when they charged my card. Their techs seem like nice guys but you can tell some of them have much less experience than others. They had to come out at least 6 times to complete this job. While dealing with Charleston Glass, I found Palmetto Glass in WA. NIGHT AND DAY! They are doing the rest of my restoration and specialty glass. I have had nothing but a good experience with them. Fast, reliable and respectful of clients' time. Call them and skip Charleston Glass altogether.

Would not recommend. Had them come quote two showers. Called back 3 times over 2 weeks to try and…read moreget the pricing and never got it. Said waiting on supplier with no expected date of when it would be ready. Less than helpful on all fronts.

Had a great experience with Superior Glass! Just closed on…read morean NMB Condo and arrived to find (1) of 2 slider doors was almost unable to open Owner visited Monday to assess. Thought he had rollers on order that fit my door. Told him o had Company Friday, and his crew got the rollers replaced Thursday. Kathy in office was great also!

Great service, knowledgeable men, they gave me a good estimate & installed my sliding glass door…read morewindow. Good, polite fellows!

I took a double paned window to them from our home that had fogged between the panes. I was told…read moreit would take 3 or 4 days and that they would call me. After one week I went back to the store to check on it. I was then told it would be another 7 or 8 days. After 10 days I went back to the store and was told that the glass was in the shop and it would be ready that afternoon. After five more days I went to the store and waited for them to check on the status. I was then told it would be ready in 5 minutes. After twenty minutes they had the window finished. I understand that during these times it will take longer to get some things done but at the least I expect honesty from people who I deal with and didn't receive it from Century Glass.

My experience with this company began in Sept 2020. I only needed them to replace two broken…read morewindows as my long term company had expired. I agreed to pay the 50% after the "measurements" were taken to place the order. Fast forward, After multiple phone calls and their issues "getting the glass", the office finally scheduled a visit to replace 90 days later. Yes 90 days after the Sept 2019 visit. Long story short....after 6 more "wrong glass and re- measurement" visits, the job was completed in March 2021. 6 months to properly replace 2 window glass pieces. Seriously? Now they have, without my approval, charged me for the other amount with no adjustment for my time or inconvenience. Yes, they keep your credit card information on file without your approval. This is a horrible customer service business. They don't value you or communicate at any acceptable level. Had to put a 1 to post but its a negative rating no doubt.

We considered and got proposals from 4 glass companies in the Charleston, SC area to install shower…read moreglass for our newly remodeled master bathroom. Charleston Window and Glass was our choice based on price, delivery timing and a personal meeting with the owner, Todd, in his office. Todd offered an upgrade to a higher quality (less greenish hue) glass, which no other prospective installer mentioned. It is more expensive, of course, but we're happy we did it. Our shower tile is bright white and the clear, colorless glass enhances the look. As in any construction and installation project there were a few issues with which we were not satisfied. Todd is communicative, visited us personally to review the installation, kept us informed and worked to make sure the issues were corrected to our complete satisfaction. We'll add that his technician, Ricardo, is a young man who is proud of his skills and very committed to customer satisfaction. We highly recommend this company!

I was told one price for new glass and was charged another. Not only that but my sach is now…read moremissing on the window they repaired so I cannot open it or it will fall. They have been very uncaring and even refuse to look at it. don't use them, or if you do watch them every minute. It is better to pay a little more to know the job is correct. Very unhelpful people