I rented the 12 foot inflatable screen and popcorn machine from A1 for a backyard "screen on the green" 30 birthday party. I worked with Jamie in the office, a 50% deposit was taken to reserve the screen and the balance was paid the week of my rental. She was very helpful and answered my MANY questions. Dave came to set up the screen and equipment. I was given his direct phone number so that he and I could coordinate a more specific time inside the 2 hour delivery window I was given. This was very helpful with all the last minute things I had to do to get ready for the party. He made sure I was totally aware of how to use all the equipment. It came with a standard bluray player and projector, but some very high level speakers. Once the sun set and we sat down to watch the movie everyone got a huge kick out of it. The popcorn from the machine was fresh and tasty, the screen was clear, and the sound was better than a theater! It was an amazing party. Excellent customer service! I am removing 1 star for a technicality, the equipment cannot be used in the rain. Had it started to rain the day of my event I would have been totally out of luck (and out of the money). It would be great if they could figure out a way to waterproof the equipment. read more

A-1 Rentals, Inc - Inflatable screen makes for a great and memorable party! - Party Equipment Rentals Near Me - Kennesaw, Georgia

A-1 Rentals pulled off our wedding without a hitch! Everything arrived on time, was set up, broken down, and all according to schedule. I personally didn't have to do anything on our wedding day which was great. That last star they didn't earn was just some slow communication here and there a few months out from our event but as we approached the date; all was good and went to perfection! read more

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I rented chairs, a bar, and several tables from this company for a private reception. The event started at 5pm and although the equipment was supposed to be delivered at 12pm, it was not delivered until thirty minutes into my event. So guests were gathered, with no where to sit down, and one sweaty and apologetic man is dropping tables in the middle of a catered reception. Eventually this establishment stopped answering my phone calls the day of, and after this event when I tried to get them to pick up the equipment. They were also days late picking up the equipment, putting us in a bad spot with the event space. AND they charged me the full costs of the delivery fee. I would advise anyone NOT to patronize this business read more

I used A1 rentals for my twin sisters celebration. I placed my order 3 months ahead of time, and confirmation. The day of, delivery was 45 minutes late, not bringing all ordered. I ordered a bar table for ice and drinks, did not come on truck, so had to go and spend another $100 bucks to accommodate the guest. Pick up with the delivery charge of $200 was late by over an hour ... No phone call or anything.. I had to leave the items at the park because we had to leave. I have simply asked for a refund of the delivery fee, and have yet to hear from them. Quick to take your money but not a resolution for the accountability for their mistakes. read more

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After three tries, and hearing how I had to spend a minimum amount that was well above what I needed, A1 came through! The reservation process was simple, checking in day of was super quick, and Oscar and Israel in the back loaded me up really quick! When I brought everything back it was as easy as driving through to the back and Oscar and Israel and loaded me just as easy! Next time I need a few chairs for a party this is the place I'm going to go! read more

Great service and affordable pricing. They accommodated my last minute order and gave me excellent customer service! Will definitely use them again. read more

March of 2020 I was planning my 55th Birthday party. Due to COVID everything had to be cancelled. The only vendor that has not given me my money back was A1 rentals. I was informed that I had a year to use my deposit, which was crazy at the time. NEED less to say my 55TH birthday is over. Due to pandemic still being our of control and it not being safe I have no plans to have any event. I am still being told that I can not have my money back. This cancellation is well beyond my control and they have the audacity to not refund my money. They want to quote their no refund or loose half your money policy. This is so sad and no way to conduct business. CDC says social distance stay home no large gatherings and they want me to still plan an event when you have people dying every moment from COVID. I just want my money back for a service they never performed. It's my hope that they would do the right thing and just refund my money during this pandemic read more

I just needed a few chairs for a party. I went in and the ladies at the counter were friendly and polite and got my order fast. The guys in the bad had already pulled the chairs by the time I got out back. Can't ask for more than that! Good service. Good price. read more

A-1 Rental has the best service any can ask for at an affordable price. Wilfredo, Fernando, Felipe, and Jamie help make made my event a beautiful successful. Wilfredo, Fernando, and Felipe scheduled my delivery with the requested time frame. I received a 15 minute call before the gentlemen arrived. The guys were very detailed with explaining how the equipment works. Jamie provided excellent customer service. Thanks for everything I highly recommend A-1 Rentals, Inc. read more

I will never use this rental company again. I rented tables and chairs for Thanksgiving. The contract said drop off and pick up on Thursday (Thanksgiving Day), so before signing and returning it, I corresponded with someone in the office via email to ask about the true drop off and pick up dates. The person told me that drop off would be the day prior, Wednesday, and pick up would be the day after, Friday. On Monday, I received a message that delivery was scheduled for Tuesday, not Wednesday. I was never consulted about what time actually worked for me. When I raised the concern that I had, in writing, that delivery would be on Wednesday, I was completely dismissed and ignored. In order to accept the delivery, I had to rearrange my schedule because of their poor planning. Apparently, due to high demand around the holiday, they scheduled all table/chair deliveries on Tuesday and tent deliveries on Wednesday, thus I was left with no options. However, they could've communicated that in our correspondence before I signed the rental agreement. I never received any details about the pickup other than that it would be on Friday. I called the office on Friday morning and spoke to 3 different people between the hours of 9am and 2pm while I waited at home for a pick up that i wasn't sure was even scheduled. Finally, the last person revealed that the office was actually closed and that when they were "relaying my message," they were simply leaving a voicemail on my behalf for the actual company. No one at the answering service could give me a number to reach dispatch or a number to actually talk to a driver, nor did they have access to the pick up or delivery schedule. On Friday at 6:30pm, the moving people contacted me to tell me they were 30 minutes from my house. I sent an email to the person I had corresponded with asking someone to contact me and never even got a response. It seemed like once they had my money they were completely unconcerned with my customer experience. I was never sent a follow up to acknowledge the poor experience or to compensate for it. The only positive about this place is that the actual movers who did the drop off and pick up were professional, safe, and quick. read more

A-1 rentals are easy to work with. Reasonable prices. I had a delivery this morning. Wilfredo, ​Fernando , Felipe were fantastic to work with. They were fast, helpful, and friendly! read more

Planning my daughters backyard wedding and A-1 rentals made it complete. I ordered tables, chairs and tent. They were on time, set up was great and pick up was a no brainer. I would use them again if I had another party. I have no complaints about their services. read more

Great service! Im very glad to find this company .. they are very efficient and everything was in perfect condition. They were on time and helped with ever single details for a big party. recommend!!! read more

Nice sales people. Good service. Delivered as promised. The deposit requirements made me nervous, but they did me right! read more

A-1 Rental did an amazing job delivering snd setting up the tent, tables and chairs for our 215- person wedding reception in Marietta. And their prices were much lower than other companies. A-1 Rental was extremely accommodating as we continue to change the number of tables and chairs we need it. They helped reception a huge success. Thank you A-1 Rental! read more

A-1 Rentals was easy to work with on the ordering side, but I was shocked that the 70 chairs I rented arrived filthy, and required that I hire someone to thoroughly wash and dry them before they could be used for my daughter's wedding. I did not inspect them when they were delivered. When we went to move them to the park where the ceremony was taking place, I discovered we had a problem. Too late to do anything else but scrub them down. I asked the man that picked up the chairs if this was normal, and he said it could be. When I called to express dissatisfaction, I was asked if I had taken any pictures of the dirty chairs! With a wedding in two hours from my discovery of the problem, the last thing on my mind was to take pictures! It never entered my mind that anyone would question my complaint. I was told that a manager would call me to discuss. I've waited a month for that call, prior to posting this review. Obviously it never came. I was expecting the customer service on the back end to match what it was on the ordering end. I expected they would reimburse me for the cost of the labor I had to bring in at the last minute, but again, the conversation never took place. Consequently, I can not recommend this vendor. read more

We've been working with A-1 for over 4 years and they've always taken care of us. Even last minute the team at A-1 have always made sure we have what we need. Great sales team, great customer service, and unbeatable prices! I would definitely recommend them. read more

Great company, quality tents, tables & chairs, linens, etc. We had rainy forecast and they returned after set up with side flaps for the tent just in case. Great to work with. Highly recommend! read more

Its the worst company to do business with. They delivered dirty and torn tents on a Saturday. There was nobody in their office that day to rectify the situation. We couldn't host our event with their tents. Ended up using a banquet hall last minute. Not only that ,they have bad attitude. Till date they didn't even bother to call to find out if there was a problem. I highly suggest not to use this company ever. They are frauds. read more

I reserved a tent for my wedding last Oct. We clearly agreed I would pay a $280.deposit to hold the tent.My wedding was on the 15th We agreed I would confirm my need for the tent (pending on weather) on Thursday the 13th.If I needed it they would then charge my card the remaining balance.Oh Wed.morning the 12th they charged my card the full balance.Someone called me that afternoon and said they wanted to make arrangements for delivery for the tent on Friday. I reminded them of our agreement of the next day the 13th for confirmation.And that I wasn't planning on using the tent.The woman said I would need to email the person that I made the arrangement with ,I asked to speak with him(Josh). He told me I needed to email him that I wouldn't need the tent. I told him I didn't have time to sit down at the computer.I asked that he cancel it for me.Later that day I stopped and replied to the email confirmation that the order was cancelled.My card was charged anyway. I sent Josh a email about the charge and he never responded or fixed the charge,I had to file a dispute with my card company in order to get the charge taken off. It was their arrangement to cancel 48 hrs before but then charged me 72 hrs before,then failed to fix it,Sorry customer service. read more

The pictures on their website, and posted on this site, is a not a good representation of the product you would receive. They offered a good deal on their site for tent, tables, chairs, tablecloths and lights in tent. The chairs and tablecloths were in good condition. And the lights in the tent was pretty at night. However the tent arrived very dirty and dingy and definitely not white and pristine as the pictures on line. In fact the sales representative led me to view the pictures of the tent on their website which afterwards I decided to reserve. The sales personnel were friendly. You have to sign a contract which I was able to do electronically. Everything so far is great. Then the installation crew arrived late and called me some 30 minutes to an hour later that they were late--really. They were friendly enough though. But they made an excuse that they didn't have the tools to install the spikes for the tent and wanted to use those big gross water barrels instead. I absolutely refused. Guess what! Magically, the tools they needed to spike the tent appeared. (Apparently water barrels is easier than the spikes. And plus who wants all of that water drained in their yard afterwards?) Maybe that excuse has worked with some other customers but not with me. I also had ordered another item that didn't work but the company did refund me that portion of my payment which is why I am giving them 2 stars versus 1 star. Their office is closed on the weekends and no emergency number to call so there is no one to talk to if there is a problem. They want full payment prior to delivery. Based on this experience, I will not use this company again. Maybe at one time this company was great but based on my experience it's hard to believe that they have served people like Tyler Perry. read more

Since this is my first experience with renting party equipment, I can only go by this experience and cannot compare to another. The best thing about this company is the payment/documentation process....once they had my money, I was pretty much at their mercy. The most frustrating thing is the communication. When I was asking about the equipment, I was getting one word answers. I ended up renting a 2 bowl frozen drink machine and two (5 gallons each) mixes for specialty drinks. My party was on a Saturday night. On Wednesday when final payment was due and processed, I called to get an approximate delivery time for Saturday....and after many follow up calls(BY ME) Cathy told me it would be on Saturday at some point and they would give me 1/2 hour notice before they got there. On Friday, the delivery person called to tell me he was at the venue ready to drop the machine off....my party was on Saturday. I spoke to Cathy in the office, and with no apology, she said the machine would be dropped on Saturday AFTER 3PM. At 1030AM Saturday, the delivery people were there to drop the machines. They had to wait 15 minutes for me to get to the venue, and they did and were very nice. I crossed my fingers and prayed the machines would work as expected, because up until now, there was zero support. David, the delivery person, said he would be in the area until 5 if there was any problems with the machine. Again, David was professional and very nice. The party went as expected, there were no glitches with the equipment. My pick up was scheduled for Monday, as they will not pick up on Sunday unless you pay them extra. I explained to David that I needed at least 15 minutes to get to the venue, and he assured me someone would call me Monday with a pick up time. At 9am I spoke to David, who unfortunately was not picking my equipment up. At 905 I spoke to the office, they said they would call back with a pick up time. At 1030 I called the office AGAIN, they promised to call me back with a pick up time. At noon, I started to call the office again. NO ONE answered the phones, the messaging system was full and I could not leave a message. This went on for 1 1/2 hours......at 130 the delivery person called to give me my 15 minutes notice. I raced over to the venue to let them in. They were very professional, again. These machines were not inexpensive to rent....I would expect some modicum of customer service....there is literally NO CUSTOMER SERVICE at this company, except for the delivery people. I would not recommend or use this company again. read more

The company worked with our budget, delivered everything on time and all tables, chairs, tablecloths and a tent were in great shape. Thank you! read more

I've always found their prices to be the best in the area, and I the staff is easy to work with. Their policies are fair and they have been quite helpful to me. read more

My foundation Put a Sock On It (homeless) called many companies for items for an event I was having and did not receive the quality of customer service or attention as I did with this company. They where awesome with quick response! They have the best prices with quality services! They say you get what you pay for her you receive an awesome price but do not lack great service & awesome material/items. THANK YOU ROSA & MANAGERS YOU ROCK! Ms Uganda theGoddess read more

These people were very unprofessional! It was my wedding day and i received table cloths full of stains! My mother and I were hung up on on two different occasions! The customer is always right especially on their wedding day, why should i pay good money for something that is not up to professional standards! BRIDES BEWARE!!!!! read more

They were an entire day late picking the tent up after the event (blocked our garage so could not get my car out to leave for honeymoon!). Our contract specifically said the date and time of pickup but I never even got a phone call saying they were late...much less an entire day late! The pole curtains were wrinkled, delivered late, and didn't come to the ground which completely defeated the purpose of pole covers/curtains. The excuse given for the late arrival was that the curtains were being laundered. The installation crew pulled them directly out of a trash bag - wrinkled and questionable looking. Management is unresponsive and the sales associates were unapologetic. Furthermore, they left huge water barrels on my lawn for days (after I specifically asked for tents that could be spiked) and it looks like they drained them right into small sections of grass. My yard looks much worse than it did when I left for my honeymoon. I will NEVER rent from them again. read more