I want to give this place negative 5 stars. Absolutely the worst customer service you could possibly receive. I ordered from them twice in december. The first time everything was ok, but the second time was a disaster. Still, being that it was new years eve I could have cut them some slack, but they have been mostly unresponsive and unwilling to do anything to make up for their mistakes.
The ridiculous part is that when I placed my order (well ahead of time) I sent it in an email, I literally spelled it out for them, but apparently that isn't enough to ensure that I should have gotten proper service. They almost forgot to send chairs to my event (I caught that) but they didn't send the tablecloths I requested. This led to me scrambling to buy linen on New Year's Eve because I had plywood card tables and zero covering for them. The woman I had placed the order with went on vacation the day before NYE (poor timing in my opinion when you work at a rental company) and so I called up and talked to another sales rep to explain my situation the following Monday. She asked me what they could do to make it better and I said I'd be happy if they reimbursed me for the cost of the linen. She told me the manager would call me back when he got back from vacation, which would be Thursday or Friday. A week went by with no contact so I reached out again, and was told he was out of town again. By the next time I called I was able to speak to the woman who had forgotten to order my tablecloths, and she was very nice and apologized profusely and accepted the blame for not getting my order right, so I asked her to get my cost reimbursed. She said she would try. A couple days later I follow up again because no one has been in contact, again. She tells me then that the owner refuses to reimburse me, so I ask if I can speak to him directly. She says again that she'll try to get him in contact with me. It's been about a week and a half and I've heard nothing back from them. The woman told me that the owner feels that I am partly responsible for me not getting the tablecloths that I asked for in my original email. Please somebody explain this logic to me? Also explain to me why this company thinks they can treat their customers like garbage? When that kind of customer service is coming from the owners of the company, what type of precedent does that set for the staff? read more
