I've been storing things here since about March. The owners are friendly. Have 24/7 access, CCTV…read moreobservation and monthly rates. Are not yet set up fir automated payments but may be there soon. Meanwhile, plan to go pay in person. Neighborhood looks lower income but rent is low as well. Not the Taj Mughal but basic clean spot for storage.

Add-on charges half-way through the move-out and again during move-in…read more Damaged and lost furniture. Arrived four hours late. Hired local labor who stole money from my purse. They said they weren't responsible. No accountability at all. Do not use!!

Clean facility and a great manager/owner. He is always super helpful and friendly. I have had my…read morestorage at this location for many years.

**CAUTION** Before renting at any storage facility managed by Cubix Asset Management, I would…read morestrongly encourage prospective tenants to do their homework and ask a lot of questions. My concerns don't stem from a minor customer service issue. They stem from how Cubix handled the aftermath of a burglary at one of its managed facilities where my property was stolen. As a disabled veteran, many of the items I stored were not simply replaceable household goods. Among the property taken were military awards, memorabilia, service-related keepsakes, and personal belongings collected over years of military service. Some of these items had been with me through multiple duty assignments and major chapters of my life. They carried sentimental value that cannot be measured in dollars and cannot simply be replaced with an insurance payment. After the theft, I spent months attempting to obtain basic information, including insurance contacts, ownership information, preservation of video footage and access logs, and a clear explanation of what happened. The process was frustratingly slow, communication was inconsistent, and getting straightforward answers proved far more difficult than it should have been. The facility advertised security cameras and surveillance. After the burglary, I was informed by the property manager that the camera covering the area of my unit was not functioning or connected to Wi-Fi. Learning that after my property had already been stolen was deeply concerning. I also learned that there had been another break-in in the same area of the facility just days before my unit was burglarized. That raised obvious questions about what additional precautions, inspections, or security checks were performed afterward and whether the advertised daily walkthroughs were actually occurring as represented. What was most disappointing was the lack of urgency and accountability after a customer suffered a significant loss. A theft is stressful enough. Customers should not have to spend months chasing information that should be readily available after an incident, especially when the stolen property includes items that are impossible to replace. In the end, after months of follow-up, the only resolution offered was roughly three months of free rent. While I appreciated that some offer was eventually made, it amounted to very little compared to the value of the property that was stolen and the time spent trying to obtain answers. Rather than providing confidence that the matter had been taken seriously, the offer felt more like an acknowledgment that something had gone wrong without any meaningful effort to make it right. The message I was left with was simple: the loss was significant, but the response was minimal. As a result, I have been forced to pursue the matter in small claims court. If you're considering renting at a Cubix-managed facility, I would recommend asking the following questions before signing a lease: * Who handles theft and loss claims? * How can tenants obtain insurance information if property is stolen? * What procedures exist to preserve surveillance footage and access records? * Are all advertised security cameras actually functioning and connected? * What steps are taken when there is a reported break-in at the facility? * How quickly are customer complaints escalated and resolved? * Who has authority to make decisions when a serious issue arises? I can only speak from my own experience, but based on that experience, I would think carefully before storing anything you would be upset to lose. Renting the unit was easy. Getting answers after a burglary was not. Anyone considering a Cubix-managed facility should spend as much time asking about theft claims, surveillance systems, and incident response as they do comparing rental rates. Those details may not seem important until the day you actually need them.

From the owner: AAA Self Storage Highway 69 provides secure and convenient self storage in Lufkin, TX. Located on…read moreUS Highway 69 North and serving Lufkin and the surrounding communities, our facility offers storage solutions for household items, business inventory, RVs, boats, and other vehicles. We offer a wide range of storage options, including drive up units, interior climate controlled units, and select units with electrical outlets. Smart unit monitoring is available on certain spaces for added peace of mind. Our property features gated entry, video surveillance, and well lit grounds to help provide a secure storage environment. For vehicle storage, we offer both uncovered and covered RV and boat parking, including larger parking spaces designed to accommodate recreational vehicles and trailers. With flexible month to month rentals and a variety of unit sizes, AAA Self Storage Highway 69 makes it easy to store short term during a move or long term for ongoing needs in the Lufkin area.

We just moved to the area and was looking to store our odd sized items prior to the big move. Kay…read more(Manager) assisted us in getting the rice size unit and made moving in very easy. This facility is one of the cleanest and well maintained that I have ever used. Very convenient to our new home. Would recommend AAA Self-Storage to all my family, friends, and anyone who needs storage either long or short term.

**CAUTION** Before renting at any storage facility managed by Cubix Asset Management, I would…read morestrongly encourage prospective tenants to do their homework and ask a lot of questions. My concerns don't stem from a minor customer service issue. They stem from how Cubix handled the aftermath of a burglary at one of its managed facilities where my property was stolen. As a disabled veteran, many of the items I stored were not simply replaceable household goods. Among the property taken were military awards, memorabilia, service-related keepsakes, and personal belongings collected over years of military service. Some of these items had been with me through multiple duty assignments and major chapters of my life. They carried sentimental value that cannot be measured in dollars and cannot simply be replaced with an insurance payment. After the theft, I spent months attempting to obtain basic information, including insurance contacts, ownership information, preservation of video footage and access logs, and a clear explanation of what happened. The process was frustratingly slow, communication was inconsistent, and getting straightforward answers proved far more difficult than it should have been. The facility advertised security cameras and surveillance. After the burglary, I was informed by the property manager that the camera covering the area of my unit was not functioning or connected to Wi-Fi. Learning that after my property had already been stolen was deeply concerning. I also learned that there had been another break-in in the same area of the facility just days before my unit was burglarized. That raised obvious questions about what additional precautions, inspections, or security checks were performed afterward and whether the advertised daily walkthroughs were actually occurring as represented. What was most disappointing was the lack of urgency and accountability after a customer suffered a significant loss. A theft is stressful enough. Customers should not have to spend months chasing information that should be readily available after an incident, especially when the stolen property includes items that are impossible to replace. In the end, after months of follow-up, the only resolution offered was roughly three months of free rent. While I appreciated that some offer was eventually made, it amounted to very little compared to the value of the property that was stolen and the time spent trying to obtain answers. Rather than providing confidence that the matter had been taken seriously, the offer felt more like an acknowledgment that something had gone wrong without any meaningful effort to make it right. The message I was left with was simple: the loss was significant, but the response was minimal. As a result, I have been forced to pursue the matter in small claims court. If you're considering renting at a Cubix-managed facility, I would recommend asking the following questions before signing a lease: * Who handles theft and loss claims? * How can tenants obtain insurance information if property is stolen? * What procedures exist to preserve surveillance footage and access records? * Are all advertised security cameras actually functioning and connected? * What steps are taken when there is a reported break-in at the facility? * How quickly are customer complaints escalated and resolved? * Who has authority to make decisions when a serious issue arises? I can only speak from my own experience, but based on that experience, I would think carefully before storing anything you would be upset to lose. Renting the unit was easy. Getting answers after a burglary was not. Anyone considering a Cubix-managed facility should spend as much time asking about theft claims, surveillance systems, and incident response as they do comparing rental rates. Those details may not seem important until the day you actually need them.

This facility is well maintained. Casey is the current staff member on site and is always…read moreprofessional and polite in person or on the phone. Love that the parking and driving areas have been redone. They are always great at sending out emails about anything that may be going on at this site. Thank you for making things easy Casey

Kathryne was such a helpful and passionate specialist you can tell she enjoys her role in helping…read morecustomers with the process of getting setup a storage locker space. The units themselves are clean and well maintained, the properties are easy to access and the security is on par with the coded gate, video surveillance, daily monitoring and patrolled by staff.