Brooks repairs two of our external door locks this week and the technician did a great job! He was…read morepersonable, worked quickly, and rather than charge us to go get a part he needed be waited while my husband went to Lowe's to get the part. It's great to have knobs that work! The only ding is, I asked him to make two additional keys to one lock, which he did, but he didn't give them to me. I tried to get his attention as he drove off and was unsuccessful. The missing keys is such a minor thing and we plan to just go to Lowe's to get my key copied. Thanks Brooks!

I had a very disappointing experience with Brook's Lock and Key…read more Before making the 15-mile drive to the store, I called to ask for an estimate to have two new vehicle keys cut. I was told I needed to bring the keys in for an estimate. When I arrived, I was not greeted and initially felt more like an inconvenience than a customer. After explaining that I had called earlier, I was asked to show the keys. When I questioned why I had to drive in just for a quote, I was told they needed to determine whether the keys were programmable. I explained multiple times that I only needed the keys cut, not programmed. During the conversation, another employee questioned how I planned to program the keys, and the interaction came across as condescending. Eventually, I was quoted $5 per key and agreed to proceed. Before cutting them, I was given a no-refund disclaimer because the keys were not purchased from their store. I accepted that and understood they could not guarantee aftermarket keys, but I expected that the keys would at least be cut correctly. After driving another 15 miles home, I discovered neither key would even turn in the ignition. I called the store and was instructed to make another 15-mile trip back so they could recheck them. Once there, I was told the keys may have been cut too shallow and that there was nothing more they could do. I was again reminded of the no-refund policy. Only after the failed attempt was I told that keys manufactured in China often have problems and that they regularly encounter issues with them. Had that information been provided upfront, I could have made a more informed decision before paying for the service. I understand that aftermarket parts can sometimes present challenges, but I believe customers should be informed of known risks beforehand, and I do not believe a no-refund policy should excuse an improperly cut key. Unfortunately, due to the poor customer service, unnecessary trips, and unusable keys, I cannot recommend Brook's Lock and Key. I wish I had gone to Blair & Sons from the beginning

I have used Micheal for several years now. He has always been quick to get to me rather night or…read moreday. Prices are always fair and he keeps you entertained while he's working so you don't feel bad about your mistake. Will always recommend him!

From the owner: Fast & Local - Locksmith in Owens Cross Roads, Locksmith in Huntsville, Locksmith in Madison. We…read morecan have your keys back in your hands fast & affordable! Doors keyed the same as all or to your specific needs. We love our customers, so feel free to call day or night.

Lost one of the remotes for our 2011 Toyota. $175 to buy and program at the dealer, plus a trip…read morethere. Found an aftermarket remote on Amazon for about $20 with great reviews, but required that Toyota or a locksmith program it for me. That's a good thing, y'all - more secure than the older ones you can program yourself. Brandon answered the phone promptly. I gave him a big window to get here - no emergency - and he showed up sooner than I'd figured. Took just a few minutes and I had a new remote that did what it was supposed to do. $81. You need to have the car, a key and all other remotes to do the programming, btw. Appreciated the service and the quick response. Hoping I never have to use a locksmith again, but if I need one, will use Unlock It For Me.

I locked my key fab in my car I called them and he gave me a time he would be there he was on time…read moreand was in my car in like 10 min thank u guys so much ur a lifesaver

Went to Locktec to have a new car key made. They had a shell in stock and were able to get a new…read morekey made quickly. They were able to transfer the electronics in the old key fob to the new key so I didn't have to wait and pay for a download. I was in and out in about half an hour. Randy did an excellent job at a reasonable price.

Josh Spradlin did an amazing job changing locks for me! He changed locks quickly and skillfully…read more Highly recommend!

Great Friendly Service. Very polite gentleman saved me when I was locked out of my car full of…read moregroceries. The gentleman thanked me several times for choosing him. Would recommend 100%!

From the owner: Roadside Assistance and Lockout services.read more

The technician was friendly and helpful. He replaced my door lock and cut new keys for the door.read more

Great service, great response time, awesome customer service. Rich did an outstanding job in a very…read moreshort time frame, he is an amazing technician and very friendly person. If I ever need your services again, I will ask for Rich specifically! My message to anyone contemplating using this service is... do not hesitate they are outstanding!