Absolutely terrible experience working with this company. Unfortunately, we hired them several times to transitionally change locks at a commercial property that we own as our tenant moved out of our buildings. Even being foolish enough to hire them multiple times, I felt it was imperative to put our story out to the public so others avoid making the same mistake that we did.
The first visit/building, the tech showed up at the very last minute within our appointment window. The buildings are older, so the technician said they needed to return to their office to grab some equipment that they don't usually keep on hand to change the locks. I told the tech that I live/work about 2 hours out of town, so if we needed to reschedule, we could. He assured me that his office was "right around the corner" and he'd be back quickly. An hour and a half later, he still wasn't back so I called their office. The tech said he got caught up working another job and would be back quickly. He came back, finished the job, and was paid in full without any gripe that was owed due to the inconvenience.
The second visit/building, a different tech was sent. We asked him to key the second building's locks alike to the first. He said that the first building appeared to have been keyed with the wrong equipment. I asked for clarification. He said they first building had residential locks on it that weren't compatible with commercial doors/frames. I informed him that it was his company, but a different tech, who did the work. I asked that - if it was the work was done incorrectly, as he had just stated - shouldn't they redo the work "correctly" at no cost. He said no, we'd be charged. So, I told him that our priority was to simply get the locks changed so the building was secure and we'd worry about getting commercial hardware later. He rekeyed the locks and was paid in full without any gripe that was owed due to the poor workmanship.
The third visit/building, we had the same tech as the first visit. When there was 10 minutes left in the multiple hour appointment window, I called and asked where the tech was. He said he got distracted working a different job and was on his way. He showed up about 25 minutes later, 15 minutes late. We asked him to key the final three doors on the property alike to the other doors/locks they changed. After looking at the locks, he again said he didn't have the equipment he needed to change the locks and would need to go back to the office. He acknowledged that I lived/worked out of town and said that if I left him a key, he'd ensure the locks were changed and would call me to pay the bill when complete. He never called. I called him the following business day and he confirmed the work was complete. He was paid in full.
The next time I was on site, none of our keys - all keyed alike by this company's technicians - worked on the third building. I called and calmly asked them to correct the issue. The person on the phone said they'd speak with the tech and get to the bottom of it. They called me back and said their tech claimed that the doors were keyed with the key that was provided and it was not their fault but they'd be happy to set up an appointment to correct the issue. I told them that their tech was wrong. The key that was provided to the tech was one of four copies. It was far more likely that the tech left, misplaced our key, and keyed the locks with the wrong key. After some back and forth, we agreed to disagree. I asked if we'd be charged to correct the work. He said yes, unless we could prove that the tech used the wrong key. I asked him how we'd do that and he responded with silence - knowing that there was no logic to his stance. At that point, I summarized all of the issues we've put up with and said that we would not continue working with them - and would leave reviews of our experience online - if they didn't agree to correct the issue at no charge. He said they wouldn't do that unless we could prove their tech made a mistake.
Needless to say, we will no longer be doing business with this company. read more
