Jose is a SUPER manager! Very observant. Pleasant attitude. Always helpful!…read more Excellent facility. The best I have ever used, and I've used a lot of them!

Rented a large storage unit here for 2 years. Rate was doubled after just a few months in. Decided…read moreto leave items there due to hassle of moving. Informed manager Jose that I would be moving out and stopped my autopay. He saw the movers emptying out our unit. Unfortunately our movers neglected to remove the lock. When the company did not receive payment on the 3rd of the following month, Jose called. I informed him we moved 2 weeks prior- as he witnessed. He said the move out isn't complete until lock removed. We removed the lock the very next day (6/4). Offered to pay the 4 days only, instead of the entire month. Jose said that was against policy. Heard nothing back after that until 10 weeks later when I received a letter from a debt collector. Shame on Public Storage for the bait and switch after 3 months doubling rates, for witnessing a move out but only calling to confirm after next month payment due, and for the inflexibility with prorating due to customer error. Spent over $15,000 with them. Trust me. Choose wisely. Go elsewhere.

Easy to deal with, clean and safe. Highly recommend.read more

Don't get too comfy! Expect a 150% rent hike after 3 months, only to see them offering move in…read morerates at low monthly. Very deceitful way to run a business and isolate your community, moving my stuff and will never recommend or use again.

Today, I lost my storage unit virginity. And I'm sure glad it was with this place!…read more First, I have to say that I knew exactly which storage spot to take my stuff. Yes, this place is literally located on the street I live on, but that's not why. No, the truth is that I wanted to support this Public Storage spot because of the effort that was clearly put in to making it look great on the street. The facade on Mills (yes, right up to the street *the urban planning nerd in me squeals with delight!*) is actually very pretty, with faux second story windows and attractive trim. I mentioned it to the manager, Laura, and she said that they definitely made an effort to make it blend in with the pretty, ornate homes in the neighborhood. Remember- this is a storage place! I'm used to rows of ugly, one story, garage-looking buildings and here is a multi-story building, with rear parking, that takes the neighborhood design context into account. UM, am I dreaming?!? OK, I'll move on. Laura, whom I mentioned during my nerdy digression, was extremely friendly and made sure that I not only had a first-story unit, but that it was close to the front (I'm tiny and looked ridiculous carrying all of my boxes in). The only things to keep in mind are that 1- you are required to get insurance on the storage unit totaling a minimum of $11/month in addition to the rental rate, and 2- there's a 'merchandise' total of $19.16 added for the lock and key (I didn't realize that this would be an additional fee) and an admin fee of $23.43.

The facility is clean and safe. Their online tools are good and convenient. They recently increase…read morethe rent by $38/month my new rental rate would now be $182/month up from $144/month. Also most interactions have to be done on-line as they no longer post office hours at that location. In summary this is a clean and safe facility that is also now expensive and mostly self service.

Nice facility but once you are in they keep jacking up the price. I started at 190 and now after 2…read moreyears it is up over 300. They don't care.

I'm very disappointed with this location. It seemed like a safe reasonable location until I…read morereceived a 34% increase on Friday May 2nd only six months into renting from them. On the same day as the increase at 11am I went to drop some items off at my unit and the motion light was off but I noticed the unit next to mine was open. When I got close to my unit the motion light went on and there was a guy sitting on the floor inside his unit in the dark rummaging through a suitcase and appearing to change his close. I put my items in my unit and left and then proceeded to call and notify the manager of the situation. They told me on Monday May 5th they are not evicting the person and offered to keep my monthly fee the same for one month. The manager Amanda called me on Monday and I told her that didn't seem like a reasonable concession ($17 concession) let alone I don't feel that allowing the person to continue to rent the unit is safe. I will likely need to move after my renovation project for safety reasons. I strongly suggest not renting from them. I am not comfortable visiting my unit even in the middle of the day.

The movers did a wonderful job adhering to my requests in a timely fashion at a decent price. Thank…read moreyou.

Its a lot of work to pack up and move in the first place but when these guys came in and did it for…read moreme I was so gratefu. They handled my items with care and love. The manager Kayla kept me up with everything that was going on she is such a sweet heart. Nothing was damaged so thanks again you guy.

If I could give negative stars I would DO NOT USE THIS COMPANY at all! They changed my devliery…read moreseveral times along with my pod not coming on time. Spoke to a manager Katrina who was no help said she contacted the facility they don't know what happened but it should come tomorrow asked to speak to her supervisor she said there was no other one she is the manager. She said they can discuss compensation when the pod is delivered kind of you I have no idea when that will be. I'm a cancer patient all of my items as well as my kids items are on this pod. We have waited well over 3 weeks. I'm so disgusted!

We spoke to Cecily Newton over the phone. she was extremely helpful and professional. She found us…read morethe best possible move and help us save money along the way

I have used this company twice (once when moving homes last year, and again recently to move my…read moredaughter to a college apartment.) I had a great experience both times. Dan was great to work with. Arrived on time and were efficient. Prices were reasonable and we paid exactly what we were quoted both times. The additional movers working with him were courteous and careful. No problems and would use them again!

I called Dan on a recommendation from my realtor. He quoted me good prices, slightly less than the…read moreother companies I was calling (not much, but ever so slightly that it motivated me to use them). Dan is very nice and so are the movers that came with him. I am remodeling the new house, so all the furniture was loaded into the garage. I noticed that several of my expensive pieces of furniture were pretty noticeably damaged due to the movers not wrapping them when they were moved. Fine, things happen. Tonight, MORE THAN A WEEK LATER, I finally get an invoice for SIGNIFICANTLY more than quoted. Please use caution with this company.