Great Service. Good staff. Any problems had were quickly resolved. Highly Recommend.

I've had my storage unit at Personal Mini Storage on Forsyth for over ten years. Never any problems, always liked the place (though to be fair, I live in California so I don't get out to the unit that often.) This weekend, I went to repack everything for movers to bring it out to me in San Francisco. (Everything had been packed for storage and accessibility - not for a long distance move). I had a mattress and box springs in there - they'd been in storage for ten years, in the Florida humidity, there was evidence of roaches in the unit (no fault of PMS - this is Florida we're talking about) - but I have no use for this mattress. I was trying to remove it to dispose of it but we were struck with a horrendous thunderstorm that persisted late into the night. I needed to get to the airport, waited as long as I could. Earlier in the day I had spoken to the lady in the office and she'd said if they had to dispose of the mattress it would be a $50 fine. That if I put it in their dumpster that they'd get hit with a $50 fine, or they would have to call a guy to take it away and that would cost $50 and she'd have to fine me. Ok, I thought, I tried - but in sideways rain, I can't very well tie this thing to the top of my car now, can I? So I sent an email, profusely apologized and explained that I got caught in the rain and couldn't do it - please bill me for whatever penalties, tack on an extra month of rent, whatever, I understand this is an inconvenience. When my movers showed up the next day, she went out and harassed them, demanded they take it, and then when they called me to see what they should do, she got on the phone with me and told me she didn't have anywhere to put it and no way to get rid of it and they had to take it. She was positively apoplectic over it. Now - this is the same woman who a day before said it would be $50. If I have to pay to have it moved to SF, and then have to pay to have it disposed of here, that thing's gonna cost me $500 to be rid of it. Minimum. I was basically offering her $200 to keep me from having to do that. I've got to believe she's just hurting inside to be that irate over this. She had even presented the alternative herself - it seemed inconvenient but hardly insurmountable. Hardly the sort of thing to yell at me on the phone over and harass my mover, after my advance apology and offer to pay whatever she needed to make it right. Thankfully, my mover offered to take it for me for $50 and dispose of it. So I guess she's out the "a-hole tax" I had been willing to pay for messing up. I'd have left this place a 5-Star review except that there are clearly some emotional issues in the office that have no place in a business. Would not do business with them again. read more

Great customers service, great price and the place is very clean , will definitely rent a unit here again ..

DO NOT i repeat, do not use this facility. I've had this storage unit for over 6 years. I was diagnosed with cancer and fell upon hard times. At first they worked with me, but today I called to make a payment and was told my unit was sold. I was NEVET notified. They're even my friend on Facebook and sent me a message to call 4 hours after the sale. Every year my son and I made Christmas ornaments and now they are gone. PLEASE, learn from my mistake, rent a POD, have it on your property so at least you know if they're selling it. read more

AMAZING customer service !!!! They are absolutely so friendly,very polite, greeted with an energetic smile and make you feel like family ! They accommodate to your needs and match that with a price as low as possible ! They don't try and rip you off like all the other places! It's fast, cheap ,CLEAN and security is impeccable! They also have uhaul vans that are pretty cheap as well ! Recommend them 110% !!! 10/10 read more

The prices are good, and the staff are very personable and helpful. I closed out my unit, and there was no damage to my items. I highly recommend this storage facility! read more

Terri and Steve I would give 5stars hands down! The customer service was absolutely excellent, And they were very helpful. Very clean parking lot and by far just the best experience I've had, I wouldn't go anywhere else. If your looking to store for an affordable price, I reccomend this personal mini storage. Great job, Thanks you guys! read more

I had a really great experience here. The prices are good, the staff has amazing customer service, and their dog is so cute and friendly. I like that you can pay your bill at the kiosk after hours, because if they're closed and you need to pay, you can. Totally recommend them!! They also will give you a credit for referring people who get a storage unit. read more