Ellyn Berg was very kind and helpful. She met us in a timely manner and was very helpful. I also…read morespoke with Joel on the phone and he was very understanding and helpful. I highly recommend using this bail bonds company if your ever in a crisis. Thank you so much for your help. My employee is very grateful. Thanks, Brandi B. of Bonney Lake Wa

The wors. Liars and won't call back. He would tell you everything is going to be OK and it was not…read moretold us but there's would only take about an hour that it was a book and release and it was not he called and lied and also when we got there, he lied straight to our faces and he has still not called back. Horrible horrible horrible.

Whenever I knew someone in need, I always referred them to Todd. Today was no different. Well, NO…read moreMORE!!!! Very clear that Todd is no longer affiliated with this business. "We will call u back in an hour". Hour and a half later-no call. Called again. "We will call you in 45 minutes". They were told we could find someone else if they were unable to help. "No, No just give us 44 minutes". Hour and a half later, another call! " Sorry, the guy isn't responding, call ..... REALLY!!! You couldn't have said that hours ago!. People who seek these services aren't in the market for non responsive business people. They have loved ones needing assistance! You sure are NOT TODD, nor do u have his business ethics!

I had to use this company recently. I was advised by the guy that helped me get the bond posted to…read morecall them back when the case was over so that I could get my money back. Case was dismissed and I called them. At first the guy told me to call back in 24hrs once the court info was updated. I gave them a couple of days and called them about getting my money. The first person I spoke with said she was going to get the file and call me back and I still haven't heard from her. Second person was supposed to do the same and didn't. Do not use this place unless you want the runaround. This is so frustrating. I have my copy of the agreement but they can't find theirs and act like they don't want to use mine. Guess I will be contacting the BBB and a lawyer. Smh.

From the owner: Bail and Jail Release by Phoneread more

Called the Vancouver office today (Thanksgiving 2024) about trying to bail my kid out again (I've…read moreused these before without issue). The man I spoke to was extremely rude, condescending, and kept changing his answers. Initially he told me it wouldn't be a problem because I had history bailing people out before but As soon as he heard the bail was only $500 he told me that I should just pay it to the county instead of using them because it's $185 and non refundable. I told him I didn't have the full $500 right now. He then made up other excuses such as whoever signs needs to have good credit. I asked what they consider "good credit" was and he very sarcastically asked me "well, what do YOU think good credit it". I advised him that I work in the financial services industry and the term "good credit" is relative. I explained to him that we recently lost a child so our credit took a hit, but I otherwise make good money, have stable income, I own my home, I've been employed for 26 years, etc. He told me that if I had ANY delinquent debts, I wouldn't qualify. What it sounded like is that he didn't want to waste his time on such a small surety bond because he wouldn't make much commission off of it. It's Thanksgiving Day, there's absolutely no reason to treat people that way, especially when when they have a side history with your company.

I have never used a bail bonds company. Thankfully Affordable bail bonds was there for me. They…read morewere very generous with their time. They explained everything in detail to me. I must've talked with them 3 times before I actually purchased the bond. Their follow through with emails keeping me abreast of things is fantastic. Thank you to Joel for initial info. Jeanna for her time, patience, and above all her kindness during this extremely difficult time. Thank you all again. I would highly recommend Affordable Bail Bonds. Woo hoo! Great service and people.

The quality of service with company is of extremely high quality, excellent customer service and…read morecare. Shannon and Jovon are incredibly warm and professional. But seriously, not only this; you feel like family once you've connected with them. They were patient, efficient, and had incredible stamina and support. They get a 10 star out of 5. Feel free to contact me directly. Aloha.

If I could give Shannon a million starts I would. I cannot express enough how grateful I am for her…read moreassistance through this process. She guided me through one of the most difficult times. She has been instrumental in every step of the way I would not know what to do if she was not at PNWBB! She is a true guardian angel !!!!!!

Hopefully it's not often you need the services of a bail bondsman, but if you do, this is the place…read moreto call. I was very unfamiliar with the criminal justice system, and it's intimidating understanding the jargon and process. These guys were easy to work with, responsive, efficient, and as friendly as can be expected. They helped navigate a stressful and difficult situation and I'd highly recommend them!

The staff here is welcoming and just made this process so easy and comforting. I don't have a full…read moretime job so other bail bonds weren't able to help me. But they were so willing to work with me here. I worked with John C. and he really was supportive with us and explained everything that he was going to do and all that I needed to do, simply. He even worked with us after the court hearing to make sure everything was going fine. I really recommend this bail bond and I'm letting anyone I know that if they need one this is the place to go.

I really liked the Immediate responses with that I think they have awesome customer service it's a…read moregood thing to get to clients as quickly as possible

Dwight made the bail process much less stressful. He drove to Ellensburg from Yakima and was in the…read morecourt room during proceedings. He even waited as long as he was able for me to get out of custody to make sure I was alright. Truly could not ask for better!