Shane seemed friendly and knowledgeable. Unfortunately, after many calls and voicemails left over…read moreseveral months, he's never returned our calls to schedule the work.

Shane was sent to me through AHS home warranty to repair my central air system. He was great! He…read morehad mapped out exactly what I needed and I expected him to return to complete the repair. Unfortunately, AHS decided that Salcido would do the repair. They were okay but weren't as communicative as Shane had been as far as telling me what was going on and how things would be fixed. Salcido finished the job - using a different thermostat than what Shane had installed during his initial visit. The A/C worked so no problem - except it kept switching on and off on auto mode. I thought that the thermostat was more sensitive or something so I didn't pay much attention. Then I got my electric bill and about had heart failure. It was huge! It was nearly double what it had been for the same month during the previous year. Thankfully, I had saved the thermostat that Shane had initially installed and put it back on. No more on and off cycling and no more huge bills! I definitely wish Shane had been allowed to do the entire project. As I write this, it's now three years later and the heat is out. I've done all I know to do and have submitted a claim through AHS again and got the message that Shane will be contacting me for the repair within 24 hours. I will be crossing my fingers that he gets to handle the entire project!

It was a great experience. Jessie, maintenance guy, called and asked to come out earlier than…read morescheduled which worked out great for me. Jessie was prompt and very thorough with system checks. Spent much longer than 20 minutes unlike the previous maintenance person from a different HVAC company. The cost was very reasonable even though i didn't use the fall or spring discounts. That's when i should have done it but be that as it may it was well worth the visit. He even checked to make sure the drain line was not clogged, again, something the previous maintenance person failed to do. I have a Carrier heat pump and CW HVAC services all brands which is a relief so you don't have to commit to the company that installed the system new. Great Job Jessie. Thanks for your expertise. Would highly recommend CW H&A.

If you need a company to back its product look no further. We had equipment installed that was…read moredefective and they stood behind their product. When the manufacturer wouldn't do anything else, they took action and replaced it. I'm forever grateful for Les and his crew for going the extra mile and now we are cool inside when it's in the upper 90s outside.

Same day response to requests for service. They were always prompt and very helpful. Knowledgeable…read moreabout the situations needing their attention. Being new to the area, I appreciated their quick attention and resolution to the issues at my house. Will definitely recommend this business. Thank you!

We needed our 75-year-old waterline replaced, These things never seem to fail when it's convenient…read more It was a bit of an emergency. Fortunately, there was Element Homes. Alek Rini and his crew came over on a Sunday morning, dug in a new waterline, made the connection to our home, backfilled everything, and cleaned up the yard almost as good as new. Great job, great value, great folks to work with. We highly recommend them.

Was referred to by my boss and gave them a call, returned my call 10 minutes later, was out to my…read morehouse 20 minutes later and the issue on my air conditioning unit was fixed within the hour of my initial phone call. Andy had the part I needed and even offered to change my air filter. Just a great experience with an honest company! Don't know why this says I'm in California but I am actually in East Wenatchee. Not sure how to change that

The guy's name is Anthony from A&C Mechanical Eastpointe. He changed the hot water tank in my…read morehouse. He charged too much money for that. I asked him to pull out the city permit for the hot water tank, but he never did. I called him so many times and asked him, but he never did. I will never call him again for any work.

I've had the pleasure of working with Columbia Cooling & Refrigeration for both my personal…read moreproperties and many of my real estate clients, and I can't recommend them highly enough. Over the past year alone, they've helped more than a dozen of my clients, as well as serviced the HVAC system at my Airbnb, where guests aren't always the gentlest on equipment. Every single time, they've been incredibly responsive, efficient, honest, and reasonably priced. What I appreciate most is that they never try to upsell unnecessary repairs or services. They take the time to explain what's actually needed, provide fair solutions, and stand behind their work. In an industry where trust is everything, I trust them completely. Whether it's a routine service call, troubleshooting an issue, or helping a client through an unexpected HVAC problem during a real estate transaction, Columbia Cooling & Refrigeration is always my first call. They've earned my confidence and continue to be my go-to recommendation for clients, friends, and family throughout the Wenatchee Valley. Professional, dependable, and honest- exactly the kind of company you want to work with.

Our HVAC was getting warm during the day & we called later in the day to have someone come out…read more They actually came out that afternoon & fixed the problem. They are so reliable, they are open normal hours & don't close early & they are always so polite & knowledgeable. We highly recommend them!!!

I live in another city and my elderly mother called me regarding problems with her furnace/ac unit…read more I saw Bob's received excellent reviews and recommended she call them. They sent Phil out immediately and he fixed the scrubber/filter unit (recently installed by a competitor), disconnected a cold air return duct that shouldn't have been installed in the first place and turned on a breaker that was off. The system is working great now for just a one hour service call - excellent work with no upselling. I told Mom to call Bob's from now on.

Bob returned my call within 3 minutes and set an appointment at 1:30 that afternoon. He called at…read more1:10 to confirm and then showed up right on time. My HVAC was fixed and heating the house again within 30 minutes. He had the spare parts necessary with him so there were no delays. The entire time he was friendly, professional, and eager to show me what the problem was. I haven't received the bill yet, but every aspect has been perfect so far! THIS is what great customer service looks like.

I set up an appointment for Cascade Tub Repair to come out to decide if our tub could be repaired…read moreor needed to be replaced. Steve was very knowledgeable in determining what was occurring with our current tub and provided excellent recommendations (with explanations) of how he felt we should proceed. I appreciated his professional manner, friendliness and prior experience in this field.

I had called Cascade Tub repair with some questions regarding an old Crane pedestal sink with some…read morehard to remove plumbing parts. I was told someone would be out to my place to take a look at the sink. He arrived and gave me some great advice of how to remove the parts. Nice to have that kind of service from a great local small business. A+ and thumbs up for that house-call. Thanks.

Wells & Wade Mechanical are outstanding! They are professional, honest, fast and thorough…read more I had Don come out to give me a quote on replacement of AC & Furnace. I haven't yet replaced it, but if I were to, I believe that I would go with Wells & Wade Mechanical. Instead of replacing the unit Don had his technician come out the very next morning who was able to fix the failed AC. It was truly appreciated, especially since the temperature had started climbing and other Heating & Cooling businesses were making us wait up to a week.