Noe Hernandez, Patriot Plumbing, has provided my monthly plumbing maintenance several times. I highly recommend him and Patriot. He is always very thorough, punctual, helpful above & beyond, and with excellent customer service. read more

It would be difficult to overstate my frustration with Patriot. Their technician was a no-call no-show for my HVAC repair appointment. I tried calling their office multiple times that day and each of the following days. Every time I called, both during regular office hours and on the weekend, I was shunted off to their messaging service instead of being connected directly to their HVAC team. It was unbelievably frustrating that I could not talk to anyone who could do anything to help, especially during regular office hours. I left a message each time anyway, but did not get a response from a member of the team until four days later. No part of this experience was acceptable. I understand that schedules change, parts don't come in on time, etc, but I cannot understand the lack of communication. I had to stay home the entire day of my appointment waiting for the technician, which disrupted my work schedule. I spent the next day at home too, just in case he or any other member of the team called and was able to make it out then, which meant canceling other plans. The only reason I kept calling after that instead of giving up and finding help elsewhere is because I had already paid over $800 to get a replacement part ordered. All of this happened after sweating through multiple weeks of Patriot's lead time that my girlfriend, our pets, and I spent in the summer heat with a nonfunctional heat pump. Now that I have my refund in hand for their "service", I have sought the assistance of another HVAC service company in town who actually picks up the phone when I call and shows up for scheduled appointments. I will be encouraging my friends in the valley with HVAC issues to avoid Patriot at all costs. I'm at a loss to explain how they're still in business. read more

Extremely unreliable company. Patriot Plumbing and Heating canceled on me not once, but twice. The second time was completely unacceptable -1I took time off work and drove 1.5 hours to meet them, only for them to call two hours after I was already there to cancel. Their solution? Wait another 10 days for the next appointment. A company with "great reviews" should value people's time and commitments,but clearly they don't. If you need dependable service, look elsewhere. read more

did not fix my toilet clog, but charged me $1600 and told me it was a septic problem. upselling during the entire visit and nobody answers the phone when you call read more

Our HOA was having insulation installed and one of the pipes was accidentally stapled, causing a pinhole leak. Patriot Plumbing was able to fit us into their schedule the same day. Noe and his co-worker did a great job of replacing the pipe. In fact, he found another leak in a drain pipe and brought it to our attention. Noe was extremely professional! read more

I really want to give this company a better rating than two stars. I've dealt with them several times. And always felt like I was getting a decent deal. This last time though, whomever was answering the phones had no clue what they were talking about or what the company offered as far as services. The biggest demerit in my mind was the fact that charge for an estimate of services. Every other plumbing contractor I called never charged me. This is the biggest issue I've had with these guys, but it's an odd policy that they should consider dropping when it comes to bidding jobs. It leaves the customer feeling like they'd rather not be bothered. read more

We recently needed some major plumbing issues resolved. My folks have owned this house since 1971 and until my Dad came down with Dementia a few years back, Dad did all the work and repairs, with Mom supervising, of course, lol. We contacted Patriot and we were fortunate to have Ricky S respond. He was very patient and actively listened to our concerns along with many stories. He planned out the repairs and explained everything as well as the costs involved. He and Izzy came out on Monday of this week and started the repairs. They arrived on time each day and we were very pleased with the work they did and how they were very respectful and patient. I would highly recommend both of them for any plumbing work you might need done. Thank you Patriot, you have a couple really great guys in Ricky S and Izzy. read more

One of the worst companies you can go through. I am out of pocket $1000 and my air conditioner is still broken. They will not do anything about it. read more

Chris, Randy, and Eder did an amazing job installing our new HVAC! After a month with no AC we are so happy to have it back up and running smoothly. Highly recommend them! read more

Patriot Plumbing - Plumbing Near Me - Wenatchee, Washington

Had them visit to replace a hot water heater. Before you know it they did the old hey sorry we out of stock and all we have is the stainless steel model and sorry but it's $5000+ and I said oh okay no problem. How about we replace the kitchen sink faucet while we are at it ??? He quoted me $956 to replace the faucet. It was then I asked him to leave. I now have a new hot water tank being delivered and yes stainless steel and expansion tank and $1200 FYI. My handy mans father is a general contractor and will install. I'm very old but was not born yesterday. read more

We recently had Patriot Plumbing, Heating and Cooling come out and work on our HVAC, installed a new condensation drain, checked everything out and it works great! I have complete faith in their work and professionalism of their staff. Their also going to install a water sensing device which will notify us of any leakage or unusual water usage and will automatically turn the water off to the house. A great safety mechanism. read more

Luke warm water in the shower this morning. Same day service. Patriot arrived early afternoon. Replaced water heater the same day! Technicians polite, clean, professional, and wore protective foot coverings inside our home. THANK YOU FOR NO COLD SHOWER TOMORROW! read more

Tops of new washer set were scratched but Patriot took care of it! Very professional install read more

Patriot Plumbing - Scratches gone - Plumbing Near Me - Wenatchee, Washington

I worked with Ben at Patriot Plumbing to redo a leaky Kinetico water softener. I am very happy with the high quality work by Ben and Patriot Plumbing. No more leaks and overpriced plastic parts that can only be replaced by the Kinetico dealer. I went with a 3M whole house water filter recommended by Ben, with all new copper plumbing and a new pressure regulator. I can change the water filter myself, which is recommended to do least once a year. I am confident of the new system and no longer worried about another Kinetico part failure. The 3M water filter recommended by Ben at Patriot Plumbing lead to immediate improvement in our water quality. No more chlorine taste or smell. This system uses a carbon block filter that works better for us than the water softener. I will use Patriot Plumbing again if and when needed. read more

We called Patriot to come give an estimate. They were able to be at our home almost immediately. They arrived clean and ready to gather the needed information and we accompanied through their evaluation of what would be needed to replace our hot water tank and to have a system up to the current safety codes. We also asked them if they could install two brand new bathroom faucets we had purchased and to fix an issue with a kitchen faucet. The bid was given on site and they advised they had brought a new hot water they thought might fit but upon inspection determined it would not work. With agreement from us they had their warehouse person to deliver the proper hot water tank to our home within 1/2 hour! THEY PREPPED THE SITE APPROPRIATELY, protecting the floors and began working on the hot water tank while the assistant installed and fixed all the faucets we needed help with. In addition this team was cheerful smiles and with all the needed supplies to do the work. This team of Noe Hernandez and Isidro were polite and it was nice to have hardworking knowledgable workers helping us to get this task completed that we could not do for ourselves.The best part was their efficient work while being polite manner to one another as well to us and they were obviously enjoying being at work. If we were to need plumbing work again we would ask for this team. Thank you Noe and Isidro! Patriot coming to give a bid and yet ready to start work right away is a great service to the customer! What a novel idea do all you can to meet customers need right away! We are very happy to have this big job completed! read more

They have good and thorough in home technicians who do a giid job..and explain what they dud and what problems might need to be dealt with. The appointment scheduling via website or email is very spotty. I had a spring tune scheduled. Then i agreed to reschedule as a result if a heat wave. But had to call to reschedule rather than them calling me. Had appointment set via email. Then next day had a missed call to "schedule" But already had appoitment?? Did this twice. Then actually had to call. To "guarantee" they would be there. That's tough when I coordinate with a renter. Their technical service is awesome. Their admin is very spotty read more

Called and scheduled for Friday from 9:00-11:00, have a backed up septic line and 30 people coming for the weekend. I get a text on Friday morning that says "This Patriot Plumbing. We have a staff shortage today and are unable to get to you. We will have to reschedule. We will reach out to you later to find another time. Thank you." I have nothing good to say about this company. They use a text message to cancel a commitment. Terrible customer service when I called to ask about the cancellation, the person wasn't pleasant to speak with and took zero responsibility. I wouldn't use them for anything. read more

Complicated install! We had a new electrical panel installed in our double wide. While some scaring will occur when items are installed what really bothered my wife is that the top of her brand new champagne colored washer was scratched up as it was used for a work platform, even though she put a towel on top, it evidently was moved out of the way. Other than that a very professional install! Lets hope the HVAC startup goes just as well! read more

Just paid 692 dollars for a copper fitting and 30 minutes of work. Thanks for finding the problem but that is robbery!

I'm updating my review. Altough they might not be the least expensive they are prompt and they do good work. They did some repairs for me last year and everything went well, their trip charge is fair relative to other firms and the repair lasted. Recently I called them for a job and we got it fixed while waiting for them to arrive and they cordially understood that we were able to fix it ourselves even though they were on their way from Wenatchee. Much appreciated. read more

Sought a bid from Patriot to install a whole house water filter for a well system. They were very responsive and came promptly to the site to prepare a bid. However, their bid was higher than others, and they included upsells in addition to what we needed. The filter system they recommended was not the one we wanted and it would have required more maintenance than the ozone oxygenation one we ended up using. We went with another company and were glad we did. read more

Best experience ever with contractor repair. Heat was out on Saturday. Called and Matt answered. I told him I could manage the night. He Promised a call Sunday am. He Called first thing to make sure I still needed them. I did. Patrick called right after and showed up right away. Super nice. fixed the problem right away. Very reasonable pricing and gave me a status update. My system is 20+ years old and they could have easily taken advantage. I was expecting bad news. Instead I got the straight scoop! I'll be using them again and spreading the recommendations .... Thanks again guys!! read more

I needed a main valve shutoff replaced near Lake Wenatchee. Called Patriot on New Year's eve, they scheduled quickly, showed up on time, and did great work at a reasonable price. Would recommend. read more

Good quality products, but very expensive. Then to make matters worse, I ordered a heat pump but they installed a regular A/C with a heater. They sent me $300 back saying that's the difference between the two units. I also was given a few free plumbing and heating inspections to compensate. But isn't that a pretty big deal to put in the wrong unit from what was ordered? read more

Would never use had a tech named ryan come out . Very disrespectful. Didnt care to hear the problem just jumped to I need this and that . Wont ever use again . read more

Tom Moro was punctual, respectful and showed up in his mask and did outstanding work for my mother! He did it it timely manner, he is a true professional. read more

After 2 cancelled appointment times on their end I was frustrated to get a call from them stating they were too busy and I should call someone else. It would have helped to know this from the start rather than wasting half a week of hoping they'd show up. It is hot out so I'll give them the benefit of being busy, just wish they had better organization and communication so my time wasn't wasted. read more

I started using them in September of 2017. I have had them out about 8 times and each time they find something new to fix and it works for a couple of weeks. This last time they didn't repair it right and it damaged something else, now they want me to pay them another $400 to fix their mistake. I am trying to give them one more chance to fix their mistake before I take them to BBB. read more

Disappointed in Patriot . Had them come out for an estimate for repairs. They spent 10 minutes looking at Heat pump unit then did Hard sell for over an hour in my house telling me that I needed a new heat pump and a new furnace because new unit wouldn't be compatible with new heat pump. "motor was wrong size, copper tubing was in wrong place and a few other things then charged 90 plus dollars. and gave a check for money off when I got repairs done really now, $90 plus dollars. Had another company repair for very reasonable price no sales pitch just did a good job. read more

I cant say enough good about these guys. They arrived when they said they would, and diagnosed the issue quickly and correctly. Also, and most important, they let ME decide what course to take. After explaining serveral options, I decided, and thats what they did. The tech - Scott - was knowledgable and explained everything. It did not cost an arm and a leg. Woohoo! :) Thank you Patriot! read more

Patriot was able to schedule same day service and showed up on time. Joel, who arrived for my service call, was extremely polite, helpful, and provided options for my repair. Would definitely use Patriot Plumbing again! read more

Patriot Plumbing has always given us excellent service. They arrive on time, to the minute! Their representatives have always been very professional and knowledgeable, and make us feel confident that they can fix our problem. Patriot has done several different large and small jobs for us, without pressure, or sales talk. Their work is top notch, and I believe them to be extremely trustworthy. read more

Let's see, I am not delusional about time frame quoted. I am not delusional over $145.00 bid to replace an item that would take more time to walk to the truck and get than to replace. And retail cost for the part was under $11.00. System collapse one day later, I did not abusively talk to technician, who, by the way was courteous, clean and efficient. I did say I thought that was really irritating and upsetting to have a separate fee, and I might re-think being a vip member. And I agreed to pay the fee. I am not delusional that calling any other establishment at 3 pm for a same day service just ain't going to happen. It is true that I overestimated the yearly cost of the vip by about $35.00, pretty close going on best recollection. When I signed up on vip I was told about preseason check LAST YEAR, and was told that I had to put it off because it was already hot season. Yes, she signed me off the system. Lastly, there was no attempt to assuage my irritation. It was 100 percent you you you in the most dulcet tones. And, the best: The capacitor was 100 per cent functional, failure was a cost almost nothing fuse. read more

My AC unit quit functioning. I called Patriot the next morning first thing at 8 AM and they said they would squeeze me in and possibly be out around 3:00 P.M.. At 3:05 I received a call from the service technician, Matt, and he asked if it was ok to come by the house to take a look at the unit. I said sure and he was here in 10 minutes. When I opened the door for him and stood to the side so he could come in he waited and then literally asked my permission to enter my house...I was a little taken aback...and said, "of course, please come in". At that point before entering he put shoe covers over his work boots and came inside. He first inspected my thermostat, then ac unit and then my heat pump. Within 5 minutes he told me that the capacitor had blown and said it would be the mini um service charge with the cost of the part. He replaced it right there and in another 10 minutes had the system functioning again. After that he came in and inspected the air temperature coming out of my vents, what was being sucked into the return air vent and checked what my thermostat was reading. He said the ratio split looked pretty good (what ever that was) and then made some other simple suggestions to help air flow in the house. He billed me via, e-mail...sweet, and then left. I can't say how pleased I am with Patriot! Mike asked to go through my gate to get his tools after his initial inspection, I have a series of complicated locks on my fence...after he left I went downstairs to re-lock everything (since I knew he had gone through it) and he had relocked everything! I am truly shocked at the professionalism and the service I was given...Patriot Plumbing, Heating & Cooling will forever be my plumbing, heating & cooling go to people as long as they continue to offer service like that! read more

Thank you so much for your quick response time and knowledgeable and professional service. With a main water shut off not working we were without water. They responded quickly and were able to get the job done all at one time without making any additional trips. I truly appreciate having the water back on. Thanks again! read more

We recently experienced a major plumbing issue in the crawl space under our home. We called Patriot Plumbing and the response was very quick. Their rep walked through our home and crawled under our house. He spent a great deal of time explaining what would need to be done to correct all of our issues: cutting into walls, removing and replacing all domestic water supply piping. We received several bids and moved forward with Patriots services. The plumbers were professional, timely, thorough: they took great care to cover our floors as the weather outside was snowy and inclement. Our project took them three or so days to complete. We are extremely pleased with the results. We found Patriot Plumbing a pleasure to work with. Plumbing is an expensive proposition. Our confidence in Patriot Plumbing and Chris's expertise was worth every penny. We HIGHLY recommend Patriot Plumbing. read more