Easily one of the best customer service experiences I've had in quite a long while. I had not been…read moreproperly fit for running shoes in years and so I decided to drop in here while in town from Minneapolis last month. Tom helped me out and I really felt taken care of. Measured, put on a treadmill to see my steps and then recommended a larger size than I had ever bought. He told me I needed to accommodate the larger of my two feet more than my sizing had in the past. He brought out about 4 different pairs/brands and I tested them all out on the indoor track. Eventually we settled on a pair of Saucony. This was a brand I had never bought before and so I was hesitant. But I'm now a month into running with them and they're easily the best running shoes I've ever owned. Price was pretty standard at 150 or so but they're totally worth it. Will be back when visiting my family in Milwaukee. That's how much I loved the store.

Paul was so patient and helpful! He answered all my questions and was super attentive Great…read moreexperience!

I usually go to a different bike shop near me, but due to their limited hours I came to Erik's, and…read moreI'm glad I did! Great service, funny staff, a relatively quick turnaround. I have been having lots of tire issues (I replaced my rear tube 4 times last fall). While I was recently changing my tube (for the fifth time) it popped (surprise surprise), so I gave up and decided to just bring the entire wheel into the shop. The staff at Erik's initially gave me grief about popping my tube (all in good nature), so luckily for me I got to return the sass when they did the exact same thing and popped the tube. Twice! We couldn't really figure out what was wrong (nothing was lodged in the tire itself), so he just replaced the entire thing, tire and all. Fast forward one day, I'm biking home from work and now my front tire pops. I brought the whole bike in this time to have them replace the front one to match the back, and I also decided to have them tune it up. The bike needed a lot of TLC, but Heather and Josh did a really great job keeping me in the loop about what they were doing. Thanks to Tom, Heather, and Josh for all your help!

Would give zero reviews if possible. This shop is complete garbage with zero sense of perception…read more We entered store first day and 4 employees standing around and nobody helped us. Came back with kids to pick out bikes and had a decent experience with young female employee. We were told it would take 24 hours to service new bikes, but we should pay first and pick up later. Returned the next day to pick up bikes and "Aaron" was disrespectful and being rude to my wife and children. I addressed this with the manager who simply made excuses for the behavior and said that it's not a store for kids and safety is a concern, but customer service is not. The guy seems mentally disabled so I didn't take the conversation much further. Clear that this business doesn't value customers or long term relationships. We will never shop here again.

They have a lot of stuff, but they don't have the knowledge. I went to a business out in Waukesha,…read moreand this gentleman knew every single thing there was to know about Lacrosse. Hot4lax Robin Buckley. Thank you

This location can be seen from I-43, but it's tricky to find after you exit. It's across the…read moreparking lot from Jose's Blue Sombrero, so if you find that place, you can get to Burghardt's. I stopped because I saw it on my way back from Cedarburg Monday night. As far as sporting goods stores go, there is a decent amount of inventory. The lighting isn't as bright as Sports Authority, so the place looks dingy as a result. The prices seem in line with other sporting goods stores, but the customer service is what elevated this from a 3 star review to a 4 star review. I was greeted when I entered and asked if I needed help finding anything. He walked me toward the right area and another team member took me the rest of the way. The weight lifting belt that I bought rang up $10 more than the price on the peg where it hung, which is common in retail since things get moved to the wrong place by customers all the time, but the same product from that same peg had the same price as the price on the peg. So the team member have me a 15% discount to get closer to the listed price, which I was cool with. I also bought a new Brewers t-shirt for about $5 less than I find at most other retailers. I will consider Burghardt's for future purchases if I can't find what I want closer to my house.

My bike was unusable for two years because I those fixing it would be costly. I brought it in and…read moreleft it for two days. Quick fix and no charge. Everyone so nice and helpful showing me how to add void problem in future. Highly recommended

Great service, staff, and selection.Could not recommend them more! Their staff knows their…read morestuff,and listens to the customer's needs and wishes

My students loved the experience, but the bus expectations were too strict as well as some older…read morestaff not understanding that kids need flexibility if they cannot walk as fast as the group, or if kids want to explore before hearing a lecture. This is natural kid tendencies, but my students were not treated with as much respect as they deserved. Also, we had to wear other people's snow outfits instead of being offered to bring our own. I was not told and students were not told. I hope they fix this policy to polish it up for next year.

All year around they have educational events here, it's a good visiting spot before a casual hike…read moreor a friendly way station on an urban bike ride. Volunteer workers are enthusiastic about ecology, as one might suspect. It's also a nice place for an event, last time there was a reception of some sort being set up. There's a nice patio to relax and sit, the garden like surroundings are very peaceful and inviting. Make it a a point to visit and make use of the Oak Leaf Trail.