I can't recommend Compass enough. Especially if you are in the market for a Mini-Split like I was…read more This is a major purchase and must be done right. I discovered Compass through a referral from another HVAC company. Think about that for a minute! Mike and his crew were excellent in every way, every step of the way. Usually after large purchases I tend to second guess if I could have done better or gotten a cheaper price...not this time. Mike's knowledge and expertise is obvious once you meet with him and that's all I needed to know I was in good hands. It was a no pressure sale also. Thanks Compass!

My AC died. Tyler from Compass showed up the same day. He explained the problem clearly and kept me…read morein the loop during the fix. Professional and efficient. Definitely recommend them!

I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

Prompt reply and redressal. The technician was very courteous and well versed with his work. He did…read morean excellent job. Outstanding customer service. Will recommend and give 5 stars.

We just purchased a home in Crystal Lake earlier this Spring, so when the AC started sporadically…read morequitting on us, we were crossing our fingers that we weren't going to have to spend thousands of dollars (and at least a few sweaty days in August) on a new AC unit. When the AC stopped working on a Saturday when the temps were in the 90s, I decided to call Wally's hoping they would be able to send someone out on Monday. To my pleasant surprise, Rick Novak was at my house in less than an hour. In addition to being able to quickly diagnose and fix the issue with the AC, he was a genuinely friendly guy that was a pleasure to deal with. He had the AC working in no time, and reassured us that the unit was in overall good shape and wasn't in danger of needing replaced in the near future. Thanks, Rick!!

STAY AWAY.Charged $506.00 for one man 45 minutes to repair dripping pipe.Then Rick comes and makes…read moreout large bill.Im quadrapalegic and my room is right across from basement stairs but he wouldnt explain the charges to me.He took advantage of my 90% blind wife to write check.Bill says for parts $198 for air vent and$50 for 12" pipe to stop leak.Then charged 2 hours labor for 2 men when 1 man did complete job in 45 minutes.I looked up exact air vent from supply house for only $16 and he charged $198 for the part.This part just unscrews and screw new on in,maybe 1 minute.This is elder abuse.Rick wont answer calls or reply to messages.I do have photos to back up my complaint about this thief.Charges for labor and service call were outrageous.Very evil man.Stay away,do not trust this company.

I highly recommend using service this business offers!!! Now, after project has been completed, I…read morecan say for sure Erik will do a great job, no matter what it'll be! I saw him working - in addition to knowledge and experience he has a good working culture, and you'll rarely find it these days!!! He did a complete A/C system replacement for me. He quoted the project and after that explained all the details I was asking about (even I was asking quite a bit more than a usual customer would). As a result we slightly corrected his initial standard proposal to better fit my not quite standard case. His price was sure better than those big companies estimated. After being a customer of Allied Air Conditioning and Heating Corp. for 37 years and watching deterioration of service level there as well as a price increase I'm switching to ThermPro Heating and Cooling on a permanent base for all my HVAC needs. I can see that here you can talk it through and find solution (possibly even not a standard one) that will fit your needs and checkbook. Corporate America does not operate this way (it just cannot) - they have a set of rules and some company standards that they have to be within, but I, as a customer, do not care about. In addition to all I see that if we, consumers, will not support businesses like this one, we will be paying more for less service. So I strongly encourage you to consider ThermPro Heating and Cooling for all your HVAC needs! And I thank Erik very much for the good job he's done for me.

10 stars if I could. Eric came out after I got the run around by every other hvac company. He gave…read moreme a quote to do the repairs on my AC which was very reasonable pricing. Came out the next day and did the work, he even had to do a little extra that wasn't forseen but didnt charge me more. cost was exactly as quoted. very nice guy who knows his hvac. highly recommended. will be using this company every time going forward.

If you are looking for a local business that genuinely cares and is invested in its community, then…read moreI strongly recommend using Leith. I had my A/C and humidifier replaced this week. From the moment I submitted a request to talk with someone, I received prompt and clear communication from everyone I worked with at Leith. They stopped by my home to learn more about my home, family, and needs. Jake provided me with clear options, answers to my questions, and recommendations that matched what I was looking for with the project. They gave me options and quotes that let me feel in control of a big purchase. I never once felt pressured into spending more than what I was looking for and they were flexible to my needs instead of the other way around. They completed the project quick and the new unit worked great. Jake, Brian, and the team checked in from start to finish and I won't use any company but them for any future projects!

Rip off! Stay away from this company. Charged 500 dollars for a 40 dollar part with labor that took…read more30 minutes. Takes advantage of elderly people. Also, had them do a furnace cleaning. Just as dirty inside the compartment as before they came. And left dirt on the floor. Vacuum maybe?!

I'm a Realtor and I was looking for a professional in the area of a home I had listed. I had…read morereached out to 4 companies and Benny's was the most reasonable and responsive. They were even able to review the home information I sent in advance and meet me the next morning to service both the furnace and hot water heater. When they arrived they got straight to work and were super professional and thorough. They even replaced the batteries in the thermostat for no charge when they saw it was low. For as much as I could want/need from an HVAC company, they were it! Knowledgeable, honest, and cost-effective. I will 1000% contact them in the future - AND YOU SHOULD TOO!

Highly recommend. Fair prices and fast service! They responded immediately and fixed only what…read moreneeded fixing on my furnace. We were back up and running in about an hour. Thanks Benny's, keep up the good work!

Summary: Don't trust them. There are plenty of HVAC repair companies. Avoid this one, and find…read moreone that will treat you with respect and act with integrity. Asked their technician to come out to perform an inspection and provide a report for potential home buyers. They failed to provide the service and have failed to follow up on phone calls and emails. The report was a simple invoice with notes. This would have been acceptable except for the report containing notes contradicting the verbal report the technician gave. They added notes such as "could crack any day" and "recommend replacement" immediately after noting the HVAC system was in good condition. I don't appreciate their effort to gain business at my expense, their dishonesty adding notes to the report they never discussed verbally during their inspection, or their lack of customer service. These issues were shared with them in an attempt to resolve them and they have not responded (phone or email) since they said they would get back to me over a month ago. They do not care about addressing customer concerns or following through on the service they promise.

We have been loyal customers for almost 15 years and I have previously left very good reviews as…read morethey used to be very reliable and prompt. However, after our latest experience, we will no longer be using this company. About 3 weeks ago our water heater (which we bought through them) started leaking. We called immediately, got an appointment and they sent a guy out within a couple of days. He came and looked at it, said oh your leak is in a weird place so we'll see if the heater is still under warranty. Ok, fine. He didn't fix anything but said if we needed a new one they would give us some prices and options. A week goes by with no word so my husband calls and they say they are still trying to negotiate with the company to get us some sort of refund. Ok....water heater still leaking but would be nice to not have to pay more than we have to. At that point we get ghosted. No follow up calls, nothing. This morning our water heater springs a giant leak and water is all over our basement! I call and am told sorry nothing we can do, you'll have to call Home Depot and have them put one in!!!!! REALLY??!! After 3 weeks there is NOTHING you can do?? I would have been fine if they had said hey it will take a day or two but we will take care of it. Nope! Nothing! After this many years. We weren't expecting immediate service but any service at all would have been nice!! Do not waste your time or money. I'm sure there are other local companies that are not big conglomerates like Home Depot who need the work. We are looking to find one now.

I've had a raft of handymen, fix it guys make appointments and not show up. Peter was here right…read moreon time, worked on electrical and plumbing for me, charged me less than he had quoted me, and the workmanship is top notch. I didn't let him know at the time, but I have a LONG LIST of tasks that he'll be working on over the winter! Recommend highly.

Peter has been my go to handyman for years. I owned a rental house in Dundee that needed a lot of…read morework - fence repair, electrical, plumbing, drywall, and AC/HVAC. They have done HVAC and roofing repair in my new home as well. Peter and his team are very knowledgeable, hard working, and dependable. They give honest feedback and fair pricing. I highly recommend.