Summary: Don't trust them. There are plenty of HVAC repair companies. Avoid this one, and find…read moreone that will treat you with respect and act with integrity. Asked their technician to come out to perform an inspection and provide a report for potential home buyers. They failed to provide the service and have failed to follow up on phone calls and emails. The report was a simple invoice with notes. This would have been acceptable except for the report containing notes contradicting the verbal report the technician gave. They added notes such as "could crack any day" and "recommend replacement" immediately after noting the HVAC system was in good condition. I don't appreciate their effort to gain business at my expense, their dishonesty adding notes to the report they never discussed verbally during their inspection, or their lack of customer service. These issues were shared with them in an attempt to resolve them and they have not responded (phone or email) since they said they would get back to me over a month ago. They do not care about addressing customer concerns or following through on the service they promise.

We have been loyal customers for almost 15 years and I have previously left very good reviews as…read morethey used to be very reliable and prompt. However, after our latest experience, we will no longer be using this company. About 3 weeks ago our water heater (which we bought through them) started leaking. We called immediately, got an appointment and they sent a guy out within a couple of days. He came and looked at it, said oh your leak is in a weird place so we'll see if the heater is still under warranty. Ok, fine. He didn't fix anything but said if we needed a new one they would give us some prices and options. A week goes by with no word so my husband calls and they say they are still trying to negotiate with the company to get us some sort of refund. Ok....water heater still leaking but would be nice to not have to pay more than we have to. At that point we get ghosted. No follow up calls, nothing. This morning our water heater springs a giant leak and water is all over our basement! I call and am told sorry nothing we can do, you'll have to call Home Depot and have them put one in!!!!! REALLY??!! After 3 weeks there is NOTHING you can do?? I would have been fine if they had said hey it will take a day or two but we will take care of it. Nope! Nothing! After this many years. We weren't expecting immediate service but any service at all would have been nice!! Do not waste your time or money. I'm sure there are other local companies that are not big conglomerates like Home Depot who need the work. We are looking to find one now.

I have been using Rick and Brian since moving to the area 4 years ago. They are always so…read morefriendly, kind, and helpful. I first needed a new AC on my 21 year old unit and then I have them come out for yearly maintenance. They are very reasonable with the charges and do such a good job. I cannot say enough. I would and do highly recommend them every time I get the chance. It is such a pleasure working with nice guys.

STAY AWAY.Charged $506.00 for one man 45 minutes to repair dripping pipe.Then Rick comes and makes…read moreout large bill.Im quadrapalegic and my room is right across from basement stairs but he wouldnt explain the charges to me.He took advantage of my 90% blind wife to write check.Bill says for parts $198 for air vent and$50 for 12" pipe to stop leak.Then charged 2 hours labor for 2 men when 1 man did complete job in 45 minutes.I looked up exact air vent from supply house for only $16 and he charged $198 for the part.This part just unscrews and screw new on in,maybe 1 minute.This is elder abuse.Rick wont answer calls or reply to messages.I do have photos to back up my complaint about this thief.Charges for labor and service call were outrageous.Very evil man.Stay away,do not trust this company.

This was the first time I hired Arctic Heating and Cooling and this was, by far, the most thorough…read morefurnace clean and check I've ever had! Alex, my technician, arrived on time and was very polite. He did all the safety checks, made some necessary adjustments and then, what really amazed me, was when he removed the entire blower and cleaned and vacuumed each blade...no one has ever done that before! I was really impressed! I'm very happy with the work that was done and will definitely be calling Arctic again for my heating and A/C maintenance! Truly 5 star service!

Arctic to the rescue. Furnace blower motor went out at 9:45 pm on the -12 degree day this winter…read moreand Jeff was able to get it up and running that night. Pricing was very fair for an emergency call. Overall just a great team over at Arctic.

Good services but a little to pushy to by their plans who are expensive !!…read moreApparently the part they replaced at my AC unit was cheap and they charged me me $ 665. Including a maintenance plan

If you want shitty service from shitty people call these guys. Otherwise look away. Better service…read moreat McDonald's.

Nothing but good things to say about this company, they are punctual, and have a very high level of…read moreprofessionalism. I would highly recommend Combined Services to all of my family and friends! Thank you!

Horrible service and this is not the techs. It's the management and the disrespectful lady that…read moreanswers the phone. New build, Installed by them and they will not come do the service under warranty. Said it was too far yet they had no problem taking the install job. Avoid at all costs.

Tom came to our home and recommended the perfect HVAC system for us. It has been over 1 year and…read morethe 2 system installed have performed flawlessly. We could not stay home during the installation. The team from Toms company was polite and professional. Upon returning that evening everything was clean and neat just as we left it.We use Tom and his company for regular service on our systems. His prices are fair and his service is impeccable. I refer Tom to all of our customers.

First off, let me say this review seems to apply to many businesses in this trade, but Climate…read moreControl Services is one I reached out for a repair quote. My AC went out a few weeks ago. An independent contractor diagnosed that my system didn't have any refrigerant left due to a leak in the evaporator coil. Since the coil was still under warranty, he recommended having this fixed by a manufacturer-certified company. Climate Control Systems was the closest, so I gave them a call. They had a tech in the area who they sent out. I was happy given 2 weeks of 90+ degree weather in the forecast. They charged one fixed fee for coming out and another one for diagnosing the issue. I was fine with that since those charges are common and I understood that they wanted to confirm the root cause before giving me a binding quote. The tech arrived within an hour, was friendly and knowledgeable, confirming the leak. He mentioned that this will be expensive since the refrigerant (R410a) I need has been replaced with a newer formula and therefore is now $192 per pound. Within an hour I had my quote from their office. $2,600, split evenly between labor and the refrigerant refill. In the meantime, I did some research and found out that the wholesale price for R410a is between $9 and $11 per pound, that's what Climate Control Services pays for it. I gladly rejected the quote. This is the 2nd time I had to replace the evaporator coil, exact same repair 2 years ago; it took the tech about 5h back then. Since parts are covered under warranty, all of the $2,600 minus $120 for the refrigerant, would go to Climate Control Services. This translates to roughly $500/h. I understand there is overhead running a business, but what infuriated me is the dishonesty of blaming a nonexistent price increase for the refrigerant to get to what they want to charge. In the end, another certified contractor got the job done for a little more than half what Climate Control Services quoted me. To my initial comment about the trade in general: on my hunt for a "non-insane" quote, I came across other contractors who charge even more for refrigerant. My advice, if your repair involves refrigerant refill or partially recharging your system, ask for the refrigerant price and you'll get a good idea of how ethical they are. I didn't give them 1 star because they were very responsive and the tech who came out was nice and knowledgeable. Other than that, hard pass for me.

Originally, I was gonna go with a friend of mine that just retired from the business, but he had…read moresomebody that likes to do side work so I was actually gonna go with him till my wife said why don't you call Bartlett Heating And Air they put our air conditioner in and see what they can do. got a from Vince one of the owners and what they did for me doesn't even compare to what I would've gotten from the other person that was installing it they are so professional they know what they're were in were out. They put a new thermostat in for me and it was one of the Wi-Fi ones that you control from your phone. I just can't say enough good things about Bartlett Heating And Air. I could keep going on, but I don't think people read this for a half hour Bartlett Heating And Air is the and their pricing is out of this world. And they also put April air humidifier in for me too.

Anthony wa great as always! The company as a whole has always been terrific, very professional and…read moreresponsive. Would not use anyone else!!!

I've used Hackney's a couple of times on a number of different jobs, both commercial and…read moreresidential. They have been great, get the job done right, with prompt courteous service and knowledge technicians. I'll continue to use them for my diverese HVAC need. Highly recommend.

Excellent service. We have used Hackney's for years and find them to be excellent both in quality…read moreand customer service and are honest in their pricing and recommendations. We would highly recommend.