We were referred to ER Air by our HVAC service technician, as he said they "do things the correct way". I appreciated the prompt reply to my request for a quote, the no-pressure follow up after the quote, and how quickly they had a crew out (less than 24 hours) when I requested the service. The technicians were prompt, friendly, efficient, communicated when they were on their way, and clearly communicated the plan for their service visit. They worked quickly and effectively and I appreciated how they shared the before and after photos. I also appreciated the follow up call to ask how everything went - it's clear this company really cares about doing a great job and ensuring customer satisfaction. I would highly recommend this company and their services to friends and family (& actually already have)! read more