very impressed by their beautiful place never been to such a comfortable Dealership like this one…read more they even have a kid's game room for families that come with kids, great customer service, very honest team. great prices . Will always come back to get my car serviced by them. highly recommend

Scheduling the appointment on the app was very convenient and easy. This is a shop where I go to…read moreget all of the work done for my family's car. The prices are fair and I know that they will do an honest job. The waiting room is very comfortable and they offer free Wi-Fi. I was able to get in and out very quickly too.

Certified is our hidden gem. Not only have we purchased my daughters car from them, but they also…read moremaintain all of my vehicles. They are a full service shop with a great staff who always goes above and beyond when taking care of your vehicles.

I have to be honest in saying that I have had some awful experiences with Chevy dealerships. Before…read moregoing to Pine Belt Chevy in Lakewood, I went to two other dealerships - Action Chevy in Freehold and Oasis Chevy in Old Bridge. Action Chevy employed some of the nastiest and creepiest people I have ever had the displeasure of speaking with. I had the most horrific experience there with the employees and management on more than one occasion and would recommend for everyone to stay away from there like the plague. Oasis Chevy had a nice staff but I had the constant feeling I was being ripped off by the associates. It was uncomfortable and turned me off from owning a Chevy. However, this time my boyfriend was in the market for a new vehicle and was interested in the Chevy Trax. I was nervous for him knowing my experiences. We decided to go to Pine Belt because we were hoping there would be better customer service compared to the other places, and we couldn't have been more pleased with the experience!! When we first came in we were greeted by Pam who was such a joyous woman and made us feel welcome. She set us up with Renee as our sales associate and all we have to say is WOW! Those two ladies made the whole experience for us. Let me start by saying that we are a young couple in our mid twenties. It is common for couples our age to be taken advantage of at car dealerships and it is always recommended for us to go with our parents for support. We were not anticipating purchasing a vehicle knowing this fact, but we did want to get an idea for how much my boyfriend would need to save. Renee was amazing and is an unbelievable asset to this Chevy dealership. She was personable, kind, knowledgeable, and honest. I saw other sales representatives there trying to make hard sales and just seeming to have horrible attitudes, so we genuinely feel like we hit the lottery getting Renee. She worked with us and was able to get us an amazing deal on the exact car that my boyfriend had wanted - the Trax. She made sure that we left that dealership completely satisfied with the purchase and feeling so much less stressed! If I had gone to this Chevy dealership when I was in the market previously and had been helped by Renee, I more than likely would have left with a vehicle. The best part was when my boyfriend's parents came because they were all ready to negotiate with the sales person, and we were able to say that they didn't have to - that we were treated with respect and that Renee worked with all of our needs. His mother thanked Renee for "taking care of her son" before she left. It's just a great feeling to leave a dealership happy and without regret or concern. Thank you, Renee!!

And another interesting tidbit. We were charged DOUBLE the sales tax. When we called to inquire…read moreabout this, what we showed on our paperwork and what they had on theirs was different. Hmmmm. So shady! AND after this comment the marketing director sent me ridiculous emails defending that they are all "just human beings making mistakes" hahaha yeah I guess that's it! He told me to do some reading of their good reviews on Google. No, I only focus on your terrible ones!

**Toyota World -- $10,000 Over MSRP and Counting** [no…read morestars] Let's start with the basics. Post-COVID supply chain disruptions created real scarcity in the auto market, and dealers across the country used that window to add market adjustments to sticker prices. That window is largely closed. Inventory has normalized. So explain the $10,000 pre-tax markup over MSRP. Not a trim upgrade. Not an added package we requested. Just a number sitting on the contract, daring you to ask about it. When we did ask, we got a vague reference to "trade costs" and "what the market supports." The market, as it turns out, does not support this. We found the same vehicle elsewhere at $5k less with no negotiation required. Then came Melissa. Melissa threw out the old line about nitrogen-filled tires, already applied to the vehicle and buried in the contract. Not offered upfront. Not explained. Just there. She also stated plainly that she needed to make money on inter-dealer trades. That's an internal business cost being passed directly to the customer as justification for a markup that was never disclosed until we were deep in the numbers. This interaction felt like a hostage negotiation, only there was no proof of life. This is not aggressive sales. This is a structured process designed to obscure the real price of the car until you're too far into the conversation to walk. Some people don't walk. That's the model. We walked. Stay away. Far away.

If you have to stay away from this dealership service department do it. If it only cost you a few…read moredollars to get your oil changed do it somewhere else it's better than standing there being humiliated, disrespected by the employers of that deplorable service department, especially the gentleman named Mr. Murphy. That guy will treat you like a piece of garbage like you've never been treated before. It's the worst dealership we have ever ever been to the most disrespectful jersey people you ever wanna meet. But since it's jersey, you have to expect that. If I can give zero stars, I would. This is great great advice stay away from these people. They'll treat you like garbage!

Not a terrible experience at this shop, as most experiences at car dealerships are absolutely…read moredreadful. I wasn't hounded like a piece of meat by the sales people which I found to be be quite satisfying. Checked out a few cars outside by myself before being approached and asked for help. When I politely declined, the salesman (Jose) was pretty cool about it, gave me his card and told me if I needed him, I could find him. He wasn't pushy, or overly zealous. He let me do my thing, and about 35 minutes later I came back to him and he was happy to help me. They fell short of 5 stars, not because of customer service, that was pretty on par. Their pricing was a bit off, and I had to ask the manager for a breakdown of my pricing three times before he actually brought it to me. They helped me get a new car which was desperately needed though, so check them out if you're in the area.

Recently purchased a Honda CR-V from Matt at this dealership. We were back and forth for a couple…read moreof weeks between a Honda and a Subaru. There were things I liked better on one then the other and vise versu. After going back and forth a few times between dealerships we decided on the Honda mostly because we felt Matt was honest and very easy to do business with. So thank you Matt and Universe Honda for selling us an awesome car.

This place is a black hole of failure…read more I bought a jeep here a few years back, no real issue with the purchase but the problems began there. My plates never came in, well they did but they never put my contact info in properly, so they called the wrong person. It took four more visits (over three years) until they finally had it correct. I speak fluent English issue w/o issue and can write with a masters level, I just don't think anyone there cares to make corrections. Free oil changes. What a joke. I made an appointment for my first one and waited almost four hours for them to finish. Correct, four hours. I nearly lost my mind. When asked what was taking so long they fed excuses, once they realized I worked as a wrench in college and called b/s they said my tech was busy with another project, then why make a reservation? Second free oil change - 2.5 hour wait with reservation. That was the last one. Warranty work several years later, I give in and buy an oil change three pack. I call back for my next oil change - they have no record of me buying the three pack. Now I am transferred to a manger who I leave two messages for.....no return call. Save yourself the pain. The work is usually solid, but the customer service staff are on a permanent LSD trip.

Updating my post from last week. Pine Belt said it didn't have any servicing openings until the…read moreEND OF OCTOBER on the latest Jeep Wrangler 4xe recall issued at the end of July. AND NO LOANERS. Total nonsense. Again they're people are clearly trained not to accommodate recalls. Salerno Duane Jeep up in Summit (only about an hour north) was also experiencing high demand for servicing but accommodated immediately, picked up the phone and resolved the issue in less than 2 hours within 1 week of receiving the latest recall. Will never step foot in Pine Belt again as they do not stand by their product when it comes to servicing and their employees are trained to leave you without a solution with your recalled vehicle sitting in the street for months away from your house and other vehicles while a potential fire hazard and unusable.

The most unprofessional people I've ever dealt with. Been almost two months since i bought a car…read morefrom them and havent received my plates yet. At every step of the way they consistently ignore my calls, texts, and emails, but they were remarkably quick to cash my check. If you're specifically looking to deal with a frum dealer, go to Lakewood Auto, Brookville, Westmount, Priority, Deal on Wheels - literally anywhere but these clowns.

Since mid 2018 we have leased three new cars and purchased one, total of 4 vehicles and not one…read moredealership came close to the prices Platinum provided. All vehicles delivered to our home and each time great experience. Highly recommend. Remember this not a car dealership where they're offering you lattes, flowers and pulling out all the stops trying to convince you you're getting an unbelievable deal. Platinum is an auto broker, no sell tactics. Just a phone call and great pricing.