Hubby looked on line for a certified pre owned car! Found one that we liked. We went to Pine Belt Subaru, greeted by Pharrell! Professional and courteous! Took car for a test ride. As promised by Pharrell in 90 minutes we drove off with our SUV! Veronica assisted us to ensure our insurance was updated! Great experience! Thank you Highly recommend! Love my SUV!! read more

Pine Belt Subaru - Auto Repair Near Me - Lakewood, New Jersey

Shockingly bad customer experience. I called about a serious issue with the automatic breaking system when my car came to a stop for no reason. I asked for the service department and they handed the call over to an ai agent. Multiple interactions with the sales and service teams have demonstrated they are disrespectful. I look forward to going elsewhere for future purchases and services. read more

Look buying a new car is usually a very stressful experience. But, that said, today my wife and I spent a few hours going through a fairly decent new car buying effort. At the end of the day it all comes down to the sales rep. and the dealership sales support staff. Our sales rep. Lawerence Mincey was aces, knowledgeable, friendly and helpful are words that come to mind. His manager Nicole was helpful as well. The staff workers dealing with my insurance company and also running the financials were very professional and helpful also. Bottom line here is everyone today worked hard to get us through a daunting experience and we're happy with our purchase at Pine Belt Subaru. read more

No issues buying the car, but I've had multiple issues with their service department. Everything from ignoring my communication, denying repairs clearly covered under warranty and sloppy service. Cabin air filter cover was left on passenger floor. Car not done when promised. Shouldn't have to ask the service department to wash my car, when they have their own car wash right there on sight. Fighting with them about a loaner. Had to call Subaru Customer Advocate 1800 number several times for assistance. It seems like all they want to do is sell you the car, but don't want to service it. I would recommend buying from a different Subaru dealer. read more

Bought two cars from them. When it came to honor their one free dent repair they didn't. i confirmed it was covered before I dropped the car off then the lies begin. Spoke to the manager who was worthless. What a waste of time. They lost a good customer. read more

To buy a used car, too many hidden fees not revealed until you visit: (1) mandatory about $3K to certify it (2) mandatory $1K fee for their dealership engine warranty (3) mandatory $1K fee on your initial car purchase, waved for the next one (4) mandatory doc fee close to $900 (5) optional bumper-to-bumper warranty for $3K Dealer texted me a couple days later, waving the $5K in mandatory fees. It was too late...trust was lost. read more

Pine Belt Subaru - Pine Belt Engine Warranty - Auto Repair Near Me - Lakewood, New Jersey

Pine Belt Subaru service is the best around. They are all so helpful and try to keep the bill down. My car is 10 years old and they treat it like it's a new one. When I need another car, I will be definitely getting a new Subaru from them read more

We bought the used car Forester on July 22nd this year. Car engine light came on while driving home on New Jersey turn pike within the 2 hrs of purchasing the car and dealership already closed. Since wendsday is his live 2 hrs away from dealership, general manager agree to pay for diagnostic fee, gas and toll fee total of $248. It is now December and we are still getting no response . We have emails and text of agreement and going back and force with some excuses..... and then no more response. We bought broken car( it was later fixed) and no promised reimbursement. We were lied to and talked to so many people trying to figure out but everyone failed. It is very unprofessional. I hope some one is actually reading this and doing something about it. Since there was no response and the problem still remains I will try to reach someone any way I can. read more

I have purchased 2 Subaru's from Pinebelt and have had 3 serviced there. I found the salespeople easy to negotiate with and have had honest talks with the Service department. When I had questions they could provide answers, I always look into things myself so I don't always go with their suggested services at those moments until I have done my own research too, but that's just me. I do trust them and haven't steered me wrong. read more

Great experience in this dealership. Especially Anthony Spinalli he took care of what i needed and answered every question I had about what was going on. I didn't think i was walking out with a car but they made it work in a way i was comfortable with. This is my first lease of a vehicle and he made everything understandable and easy. The finance manager was a huge help as well. I cannot thank the Subaru family especially Mr. Spinalli for all of the help and patience they had today. If you aren't in a Subaru yet start here they got your back. read more

Pine Belt Subaru - My new Impreza thanks to Pine Belt Subaru and Mr. Spinalli! - Auto Repair Near Me - Lakewood, New Jersey

BEWARE! Outright liars or best case deceitful practices at this dealership! Went to purchase a used car here after talking to them on the phone about price and fees to expect. All went well. At the dealership we took the car for a test drive after being told about their 172 point inspection. We found that the sunroof was broken - would not open all the way or close completely. I guess the sunroof was not something they look at in their 172 points of inspection. Clearly they were hoping we would not notice. When we told our salesman he said no problem we can fix that free of charge. When it came time to sign the paperwork and purchase the car they backtracked on their promise. They offered us a "we owe you" (apparently that's what they call it) but we had to purchase the car in cash and drive it home today and then come back at a later date of their choice to have the sunroof repaired. They also backtracked on their you can put down a $500 deposit to hold the car. We were willing to put the deposit down and sign all the paperwork and come back next week after the car was repaired. They said no. Sounded suspicious to say the least. I don't think they had any intention to fix the sunroof. Probably too expensive for them to fix (?). Deal breaker! Hopefully you have better luck. read more

Called the service department Tuesday and Wednesday ask for an estimate for brakes on my 23 Forrester was transferred to the service manager where there was no answer and I left a voicemail two days later 2 messages still no return call. Called another dealership who was happy to get my business. Purchase my car there over two years ago they seem nice then but maybe it's changed. read more

Sales are great! I just love being in Subaru environment! Great people and great. Cars! ! read more

I purchased a vehicle with the salesman, Todd, from Pine Belt Subaru in Lakewood. However, since I eventually ended up buying a Jeep, also through a Pine Belt dealership, Todd stayed with us for that sale even though it was not his actual dealership. The entire experience with Pine Belt Subaru and Pine Belt Chrysler Jeep Dodge Ram was extremely fast and easy and I would recommend either dealership to anyone. read more

Had the service department taken care of what I was there for instead of trying to upsell me expensive services that I didn't need I might have been satisfied. I feel they were trying to rip me off. read more

Be aware of the payments you are making. They made a huge mistake in my taxes and fees payment. Let me drive around with expired temp tags. It took me over a week to contact and speak to someone. Just so they could take no accountability and remedy the situation. Don't expect them to contact you with the issue either. Fred has not one ounce of empathy, GM didn't show his face. Just to shake me down for the money. Last time I buy with them. Purchased over 6 cars with them, will never go back. read more

I went to finance a 2024 Crosstrek. First of all, the salesman (Brent) was lackadaisical and said he was "new," which I assume was to either make me feel sorry for him or excuse his crappy performance. He was terrible at checking messages, as well. Secondly, the manager (Mark) tried to sell me a car listed at $28K for $40K (finance costs). I have excellent credit and was putting $7K down; payments should have been in the mid$300s. He tried to push $460+/month, effectively making the car end up costing $12K more than MSRP. Maybe Mark thought that, since I am female, I would be an easy mark. Hmf! Then, Brent messaged me the next day with the info that his manager hadn't really looked at the numbers. How incompetent! They tried to lure me back with $380ish/month. By that point, I was done with them. What a terrible experience! read more

I love, love my new 2025 Subaru Legacy! I purchased my first Subaru Legacy in 2016 at the Pinebelt Lakewood dealership and have had all of my servicing and maintenance needs done there as well. The staff and customer service in both the dealership and service areas never cease to disappoint. They have treated me very well throughout our 8-year relationship. Therefore, I am not surprised to say I had a wonderful experience buying my new car. My Sales Representative, Lawrence Mincey, was fabulous! He was professional, knowledgeable, courteous, patient and with a great personality. I did not intend to purchase a new car that day, but Lawrence made me feel comfortable and confident throughout the process. I am convinced I walked away with a beautiful car at a reasonable price. Thank you, Lawrence! Diamond and Adeeyah were also wonderful to work with! They were very professional and knowledgeable in helping me understand the high-tech features in the new car and getting the best warranty package to meet my needs. I am delighted with my new purchase! The customer service with everyone exceeded my expectations! I highly recommend this dealership and their staff! read more

beware of this dealer there is added fees to their internet prices and they come up with fake numbers for payments and they low balled the hell out of you for your trade in go to Freehold Subaru where honest people work read more

Sales person Anthony Rodriguez did the old bait and switch. They initially said on the phone that there would be no additional charge to the marked price. Drive 2 hours. Go there to discover they were gonna add an additional $3,000. We refuse and proceed to walk out. He says "he can see what he can do" (don't they always?) Anyway, so they get rid of the $3,000. This time there's an extra $950. Of course we ask what that is for, it's for "star link" and that we need that. Our fault on our end for not googling it. We discover the suburu forester we purchased is just a base model and cannot have the "star link" feature. We called and asked about that and all he did was pass it off to the finance department and say "you signed the contract, too late." I understand car dealerships are far from honest. But to outright lie about a feature? That we can't even get? I understand a pandemic happened and even more so, I understand that you still need to make money. But to lie about that? A feature you can't even add? I'm sure Anthony sleeps fine at night, but he's literally a disgusting human being for that. Anthony Rodriguez should be ashamed and that's why I'm going to attach his business card, so people know to stay away from this walking scum on earth. I'm sure he's happy with his extra $950. But karma will surely come for him later :) read more

Pine Belt Subaru - Business card for a dishonest salesperson. Anthony Rodriguez. - Auto Repair Near Me - Lakewood, New Jersey

positives: They honor their price. The salesperson was amazing, responsive and really patient !! Advice : 1) Ask to see quotes in writing. 2) Make sure you see TWO keys before you sign the dotted line 3)Ask about dealer fees . 4) Ask for the out the door price- in other words how much cash do I need to bring to close the deal. If you are out of state the out the door price may not include the license and registration fees that you will need to pay later. 4)If you are from out of state be aware that during the pandemic the DMV takes longer to process license plates and registration. You may not receive your new plate and before your temporary plate expires . Ask yourself if the potential hassle and loss of vehicle use time or garage storage time is worth the money you save by purchasing an out of state vehicle. Overall excellent dealership. If you are close by and in state would definitely consider them! read more

Amazing experience! This is the second vehicle we purchased from Mike Tillis. He is literally the best. You genuinely will never have a better experience than purchasing a car though Mike at Pinebelt Subaru. He genuinely should be running the dealership. Pinebelt is amazing and honest and upfront about everything. read more

I have bought 2 Subaru CROSSTREK, at Pine Belt Subaru for my daughters. The 2013 had to be brought in for an engine recall which required the springs to be changed I also told them about anti freez on the engine. I made the appointment and dropped it off. They did not have a loaner so I was taken to Enterprise rental were I was given a Nissan Moreno, which is comparable to her CrossTrek, which Pine Belt would pay for. Upon getting home I called them (Enterprise) and wanted to add my daughter as a driver as it was her car in the shop. I was asked her age, when I tole them she was 24 and had graduated college I was suddenly told she could not drive that hi-end car. First I was told she was not old enough to rent a car. I was then told I would have to return the Nissan, Moreno and have to get a lower end car for her to be added as a driver. Which one is it " can she drive and Enterprise Rental Car or not, or dose she just have to drive the cheaper cars?. Well let's go back to Pine Belt I was told it was a 4 to 5 days, we are now at week 3 yes 21 days. read more

It has been over 4 weeks since signing a lease and I still do not have the car. No one reaching out to confirm.

my friend bought a Subaru Outback and came for a Pitstop check today. Nicholas Amico was professional , pleasant and helpful. This Dealership is the best, read more

I just purchased a new Subaru from Pine Belt and found the dealership very accommodating and supportive. they answered all my questions. I recommend highly: Matt, the manager; Dean, my salesperson; Shawn and Anthony, my tech instructors and team. The entire staff is great. read more

Easy NO pressure purchase of a 2022 Subaru Forester Sport. Clean & neat showroom, helpful sales staff. Exceptional mention to Alexis, sales associate, she knows her products. I would definitely recommend this dealership if your looking for a new or used vehicle. read more

I get it. No one loves buying or leasing a car. Unless you're like me, and you love the thrill of the negotiation and the amazingness of the underlying product you're buying. And Subaru's are some of the most amazing cars out there, at a shockingly reasonable price point. I could go on, but I digress. I wound up leasing at Pine Belt, after a third party arranged a deal for me. Because of this non traditional arrangement, Pine Belt really had no obligation to make me feel special and go above and beyond. But they did. Geo was assigned my deal and was beyond great. He was clearly passionate about the Subaru brand, and he made the process a breeze. He made sure I got what I needed, and didn't push anything that wouldn't add real value to my ownership experience. Pine Belt even delivered the car to my residence, and that service was above all expectations. Gary and Joel, who did the delivery, were gracious and patient. Knowing my wife was pregnant, Gary spent extra time making sure we know how to set up the infant car seat. The process of delivery wasn't just not painful, it was actually enjoyable. Pine Belt management and ownership: cherish Geo, Joel and Gary. These are the type of people a company should want on the front lines. This dealer is not the most convenient for me, but I will now go out of my way to get to Lakewood. read more

Pine Belt Subaru - My new 2018 Subaru Crosstrek Limited. LOVE at first drive. - Auto Repair Near Me - Lakewood, New Jersey

Love my new Outback, third vehicle from Pinebelt Subaru, Anthony & his boss were terrific. Only disappointment-cannot program garage door opener. Spent hours with friends and neighbors, had to purchase hand remote. Someone from Pinebelt came and also could not program. Could not program with remote as well. Seems like a small thing, but driving a sophisticated piece of machinery like this where I have heat seeking missiles but no garage door button? Unthinkable that Subaru cannot solve this, which is why I gave them 4 stars. chuck read more

We recently went to Pine Run Subaru in Lakewood NJ after seeing their ad in Autotrader for a 2017 Subaru Legacy for $17,400. We called them first, and made an appointment to see the car. They emailed us information on the car, and confirmed the price and condition of the vehicle. It was an hour and 15 minute drive for us as we live in Pa. When we got there we were met by a nice young man who would be our sales contact. We test drove the car listed in the ad along with a new Legacy. We decided to buy the original car we came to see. When the salesman bought out the Bill of Sale, the cars final sale price had increased by $2,490 to $19,890 not including taxes or tags. He explained there was dealership paperwork fee of $595 and another fee of $1895 to get the car ready for sale. He also stated that all these fees are explained at the bottom of their web pages. I would advise all who are considering shopping at this dealership to go somewhere else that is more open and honest with their sales tactics. Run don't walk from "Deals" like this. read more

These guys lie over the phone by offering "acceptable" price so you get there and listen their bul.... I'v spent 3 hrs driving there for nothing on an important day. Don't waste your time. BEWARE!!! read more

Con artists. Window price at the dealer and price online stated was $34,500. They then threw some BS tacky "mods" like a light up emblem you could find on amazon for $30. The salesman didn't even know how to turn on. He then had to put his eye up to the emblem to see it was "on". And a "wax and detail" package and there was already dirt scuffs on door panel and hand marks all over the car. This somehow added up to an extra $2500. All this while another scam salesman was taking advantage of a man who's english was not that great. Save your money and shop somewhere else. read more

Doesn't respect the Military!!!This place is horrible, my 20 year old son active duty in the army was given a deal on a car , he had his hopes up and being responsible leasing his first car ,he gathered all his documents and even had his older brother to co-sign since it was his first lease. They decided to change the deal at the last minute and tell him his co-signer had to live on the same address as he does, they pulled that out of the hat at the last minute , since the car was the only one available they probably had a better offer , way to go this place does not respect the military and the people that risk-their lives for them. He was very disappointed. read more

The dealership waisted my time telling me that they had a car available. A half hour later they called and said the car was sold. They tried to switch mid deal. read more

This place is a total joke! Picked out a car was getting detailed I asked what documents to bring I brought everything just before signing papers they asked me for an impossible documents to produce. They did nothing to assist me simply said come back another time. All this up until 10 minutes for me to take my car I would not buy a car from here again I would not recommend anybody to buy a car here read more

We came to see a 2013 Prius listed on Carfax at $10,000 with an estimated monthly payment of $166. We arrived at 1:30 and left at 7:45 (yes, over six hours after a 90-minute drive to get there) without a car. What happened? We were shown a beautiful car, pristine. Great test drive. We want to buy it. The salesman came back with a payment of more than twice the suggested one on Carfax. A $20,000 return over five years. When questioned how this is possible on an $8800 loan after the down payment he says, oh, the price isn't $10,000. With their fees, etc. it's over $13,000. More back and forth. To make a long story short at the end of the day, after we more than quadrupled our down payment, after we had purchased insurance, they tell us the salesman made a mistake and showed us the wrong car. What are the chances, they say, there would be two of the exact same car in the same color on the lot? Everything is the same, just a different car. Take it for a drive. Except everything was not the same. I only discovered this when I asked what the first car would cost. If they are the same I will buy that one. The first car was a 2017 and twice the price, not a 2013. No wonder it looked so good. Bait and switch, we ask? No, they say, an honest mistake by a new salesman. We decide to leave. They call us back in. More fancy footwork. The interest on the loan drops from over 7% to 4.5%. No thank you. Can't buy a car from someone so untrustworthy. We left for good. However, we now have insurance on a car we didn't buy because by this time the Geico people were closed. Will deal with that today. I could go on, but you get the idea. We spoke to no less than five employees. Every time we questioned something someone new was brought in to try and convince us. Left feeling abused. Now it is 5 a.m. and I am writing this review because I can't sleep. So they took my day and my rest. If I could give zero stars, I would. Buyer Beware. read more

This dealer is dishonest. They might offer you a good price and the next thing they do is just Hurry to through the documents and replaced the DMV fee with the nonsense free Zurich protection plan. Then after 3 weeks you will find out that you still owe $401 to this disgusting company. Really gross. read more

The amazing thing is, I've never bought a car from Pine Belt Subaru. I'm not even in New Jersey. But for some reason, they called me and asked me if I was happy with my car, if I plan on keeping it, then they referenced my loan. When I asked to be transferred to a supervisor, she first told me they got the information on those with loans from the bank -- and they had to call them, they did not have a choice. When I pressed the issue, it turns out there is absolutely no agreement in writing with the bank that they have to call those with loans. So Pine Belt is simply calling people to sell cars. (So a bit of a change in story). I don't know what the relationship is between the bank that issued my loan and Pine Belt, but I do know that cold calling people and asking them their car plans, is not going to make me rush to their dealership to buy a new car. Next call -- the bank. read more

BEWARE BEWARE BEWARE!! BAIT AND SWITCH CAR DEALERSHIP Hopefully that headline caught your attention before you subject yourself to coming into this dealership. The experience I had with this dealership was bar-none the worst I have ever heard of compared to any other experience anyone I know have dealt with at dealerships. Let me start by saying SHAME ON YOU for disgracing the great name of Subaru. I will be forwarding this review to whoever I can get in contact with at the actual manufacturer, you give the company a bad name. Here's the story: I am searching for a Subaru of a certain model/color in brand new condition. I am having an issue finding the perfect car, as I am pretty picky, and did not want to settle. VOILA!! Pine Belt Subaru has a terrific car on SALE matching my exact specifications! I call up and speak to "Jasmine" about the car, and it's still available. I am extremely excited at this point, and let her know I am DRIVING FROM LONG ISLAND, NEW YORK to see the car with the intentions of purchasing it. I call again at 7:59pm (One minute before they close) to make sure the car is still there. I schedule an APPOINTMENT for 8:30 am (When they open) to see it. So I come all the way up, and notice the car is nowhere to be seen on the lot. I get a sick feeling in my stomach at this point. I walk in to ask where the car is for my appointment. Some disgusting old man comes up to me named Edgardo, and says to the manager Eric Cenname "Didn't that car sell last night?". Immediately I say "Don't play games with me, I know the car is available because I called last night before you closed" They play games by saying "Lets go see the car, its out in the lot, you can see it, but can't drive it." I say "The car isn't sold, you are trying to get one over on me". The manager then says "LOOK! A NOTE!!!" we look at the note, and pretty much written in crayon the word "SOLD" is written on it. I almost laughed at how pathetically obvious they were being. The gross old man "Edgardo" walks over to another, more expensive "not on sale" car and says "this one's just as good", your car was purchased before we opened over the phone" Needless to say, at that point I pretty much exploded in anger, this place is the lowest of the low. I will continue to display these reviews every way I can to save customers time and money by going someone more reputable, like where I got my car after this, World Subaru. To the dealership: I told you that I would make sure the world knows how terrible of people you really are. Enjoy your loss of sales. read more

Bait and Switch. After doing extensive research, and calling Lisa three times throughout the day to confirm that the Subaru Certified Pre-Owned vehicle I was interested in was on the lot, I made the 1.5 hour trek down from Brooklyn. Please note that the final time I contacted Lisa was well into the afternoon and she assured me that the car was still available and "would be waiting for me at a 3pm appointment." However, once I arrived, I sat for 15 minutes while the salesperson "went to find the car" and once he did come back his statements was "actually the car is right over here, someone put an offer in on it this morning but I can show you another." Sigh, I just simply said goodbye which was almost worth the hassle to watch the surprise on his face (geez this must work on folks often). Of course his next statement was "well I can sell you a new 2013 at the same cost," to which my reply was "really, you're going to sell me a new 2013 Outback for 22,000." to which he said something to the effect of "well....you know....hem...haw.....ayore......blah..." Anyhow, he could have offered me a car for 20 bucks and I would have walked away at that point. Look, I recognize that these folks have to earn a living, but this was so obviously a bait and switch, and they did such a poor job of coordinating it, I feel like a real caveat emptor is necessary out here in Internet review land! read more