Very good company. The quality of the work is excellent. The price for the quality of the work is…read morereasonable.

This business, we've learned, has a great reputation among Las Cruces residents, so our outcome may…read morebe very atypical. We hired Maddox to correct a few items that appeared on the inspection report for our newly-purchased home in the Las Cruces area. We also hired other contractors, for whom I will be leaving much more positive reviews. Maddox, unfortunately, only managed to successfully complete (net) one among a handful of repairs, while charging us roughly the same amount of money that they estimated for all of them. My wife ended up working pretty hard to get the plumber out of our house, as at one point he had broken far more than he had fixed, and it was unclear that we would have running water at all when he left. When he did leave, he had fixed two small leaks and introduced a third, immediately adjacent to one he'd repaired. I get that it may be hard to hire competent people in today's labor market, but the plumber Maddox sent seemingly spent as much time making arguments for work that would perhaps bring our home into greater alignment with his wheelhouse, as he did implementing the needed repairs. We were offered, for example, an opportunity to have a very common plumbing product replaced with a bespoke hand-assembled substitute because a direct replacement would supposedly be hard to find. I wasn't on site but had my wife take a picture. I found a direct replacement online, available next day, in minutes. Had that been the only problem I might not be writing this review, but it went on from there. As it stands, we won't be calling Maddox back. That seems sad, as we've since met other far more competent contractors who do hold the company in high regard. If you do call them, I suggest you go over the work needed very explicitly and if you hear any words suggesting that they don't know what outcome they'll get, or that a thing you have should be replaced with something different because what you have is in some way inferior, don't let them take anything apart!

Tech shows up an hour early then says everything on our water heater is connected wrong including…read morethe gas line and that he would have to bring it up to code. Then says he would need to talk to his boss and leaves. Never calls back or shows back up. Mind you all I called for was to add a water supply line to our new refrigerator! Pretty straight forward our water heater is located in the kitchen next to the fridge and is very easily accessible to work on. Wtf is wrong with people?!? SOOOO UNPROFESSIONAL! I would be fine with bringing up to code and actually anticipated that. The issue with your service was the lack of professionalism and no response after we were told he would get back to us. No one likes to be left hanging especially when you're told there is an issue with how the gas line on your water heater was connected.

Jeff, I appreciate…read morethe formal quote. However, I did not appreciate the blatant disrespect you displayed on the phone. Yes, I should have obtained a formal quote from Brittany when I spoke with her, that was my mistake. The only thing I was asking from your team was if you'd be willing to work with me on the price (because I worked my quote to the client based on Brittany's quote). If you are not able to lower your price, that is completely understandable - we all have to make money, and you're not running a charity. But there is a proper way to communicate with someone. It's unfortunate that you felt the need to expel your day's frustrations on a potential customer. I was nothing but kind and respectful when speaking with you and Natalia - I never demanded anything from you or your company - you assumed I did - I simply asked if it was possible to work with me. You mentioned you record all calls, please take the time to review today's conversation. I remember having a very pleasant and smooth transaction the last time I worked with your company, which is why I reached out last week. I really hope your day gets better. Please, for the sake of your business, do not speak or treat your customers the way you've done to me.

We bought a new TRANE in March 2023 to replace an old Coleman that gave us fits and to get ready…read morefor the El Niño (hot!) summer. When it came time to use the new TRANE it fell behind on cooling and the summer was hot...early! So we called and talked to Alex who sold us the unit and is manager over the AC installations. We did not replace the blower/coils and we were told that was okay. When Alex came over he did a thorough diagnostics, at least over 2 1/2 hours. He finally found the problem in the coil setting and it was considered a 'big' find. The cooler did great after that fix and we are super indebted to his expert experience and tenacity. Thank you!

Sun City did a great job getting my HVAC system working on point. My unit was running with the…read moreblower going out. The team was able to contact the supply company and get the motor replaced at no cost to me! I will use the company from now on! Thank you Manager Jose, Office manager Michele and tech Michael Estrada for great service!

My previous experience with plumbers has not been the best. When my water heater recently blew up,…read moreI figured I would run into the same old story: slow response time and unprofessional. I was pleasantly surprised and now have my go-to plumbers. They explained everything clearly and provided me with advice on regular maintenance and issues to look out for. Are they pricier than the average? Yes, but I don't mind paying extra for quality, professional work. I've tried the rest, and I have finally found the best.

I recently had a bathroom faucet go south! As you know we are never prepared for these types of…read morelast minute emergencies. Grateful to both Tony and Isiah at the Plumbing Guys, my emergency was handled with the utmost professionalism, care and empathy! Extremely kind and respectful. I have removed the other plumbing company and will only conduct business with The Plumbing Guys!

Angel is a young professional entrepreneur who carries knowledge of plumbing that is compatible…read morewith well known corporations. He recently installed an RV sewer dump station and I was fully pleased so much so that I hired him to do another job which I was also very happy with. Happy Customer!

Angel came on such short notice as my water heater failed that left a huge leak. At first I was…read moretrying to get in contact with El Paso Water to help shut off the water but they were occupied and I was told that I'm on a waitlist to be serviced. But lord and behold Angel came through and helped me out on shutting off the water main. On top of that he diagnosed my water heater is busted and immediate replacement was needed. Afterwards within a few hours Angel got a whole new unit and installed it right before the end of the night. I could not stress enough how awesome Angel when it came to pricing and the amount of time and effort from start to finish but I would highly recommend Angel for any emergency plumbing services he will go above and beyond.

**** Called…read moreFriday... They promised a Monday service for a malfunctioning dishwasher drain. They arrive Monday on time as promised, and professionally took care of the dishwasher problem. Invoiced as promised. Nice to do business with them... They are on our "call" list if we have future plumbing problems .

If you need a reliable and efficient plumber, ONE CALL PLUMBING is the company you need to call…read more Justin fixed our leaking toilet lickety split and it didn't cost an arm and a leg. In the past, I used a different plumbing company and was not satisfied with the work they did. In fact, what they did caused the problem that Justin from ONE CALL PLUMBING had to remedy. ONE CALL PLUMBING, and Justin, is the company and technician I shall use from this day forward. Their phone number is: 575-525-9453.

I had a basic kitchen faucet replaced. After the plumbers were done, I called 3 different plumbers…read morefor a quote for the same basic faucet replacement. On average, I paid around $119 more than these quotes. I was overcharged! They placed a sticker or label of the company under the sink, in case I needed a plumber again. Glad they put the sticker down there - just to remind me NOT to call them again.

We had an immediate service from Plumbing Service - (Plumbering Guys) and it was great...they were…read moreinformative, helpful and friendly ! Elesio and Brian were very skilled and most enjoyable.