We bought a new TRANE in March 2023 to replace an old Coleman that gave us fits and to get ready for the El Niño (hot!) summer. When it came time to use the new TRANE it fell behind on cooling and the summer was hot...early! So we called and talked to Alex who sold us the unit and is manager over the AC installations. We did not replace the blower/coils and we were told that was okay. When Alex came over he did a thorough diagnostics, at least over 2 1/2 hours. He finally found the problem in the coil setting and it was considered a 'big' find. The cooler did great after that fix and we are super indebted to his expert experience and tenacity. Thank you! read more

Sun City did a great job getting my HVAC system working on point. My unit was running with the blower going out. The team was able to contact the supply company and get the motor replaced at no cost to me! I will use the company from now on! Thank you Manager Jose, Office manager Michele and tech Michael Estrada for great service! read more

BEWARE!!! BEWARE!!! HIRE ANYONE ELSE!!! My home started to have a leak from under the tub area. We were unsure if it was a leak in the wall or under the tub. My warranty company hired Sun City Plumbing to do a leak detection. The technician first said a "4 foot cracked tile" to the warranty company. I told the warranty that we do not have a 4 foot tile, Joe @ Sun City changed it to "cracked grout." So we assumed they actually did the work, found the issue, and we fixed the tile... that didn't fix it. Instead the leak continued and came through the walls, into 4 rooms, destroyed my carpet (all while I kept telling my warranty company that it is NOT a tile issue). I called Joe @ Sun City and asked him where the supposed crack was, he told me to email him photos and he'd ask his tech. I did. No reply. I waited... my floor was filling with water, the warranty company escalated the issue.. all while waiting on Joe. Today, December 13, 2024, I called the warranty company disgusted with the issues... they said it cannot be covered since a "tile issue" is not under warranty. I told them it is not a tile issue, it's a leak! And that Sun City misdiagnosed it. I called Joe at Sun City and asked him about the leak detection and how it was performed. He said, "we turn on the faucet and look." How can you tell if there's a leak from a pipe in the wall?!!! Under the tub?!!! In the ground?!! His quick money-grab job has caused me thousands and thousands in damage! Had he of done a proper leak detection back in Mid-November, we would not have all of this extensive damage!!! I AM LIVID! I called a real plumbing company to come out and do a real leak detection, once they do we'll be able to get this leak FINALLY fixed! INSANITY!!!! I WOULD NOT RECOMMEND THIS COMPANY TO MY GREATEST ENEMY! read more

We requested in March 2024 to have HVAC checked because in 2023 the cooling was problematic and we wanted everything fixed. The tech found one problem and fixed it for ~$1200 but ~2 months later the system had another problem. This new problem was because the original condensate drain line was too long and was bottoming out inside the water pump thereby: 1) causing the drain water to back upwards inside the drain line, 2) tripping an interlock that 3) prevented the HVAC coolant from cooling the cooling coils. So we had no cooling. Sun City tech Malachi came out and immediately pinpointed the problem and trimmed the drain line ~ 1/2 inch and everything then worked fine. Malachi mentioned this is a relatively common problem. My issue with SunCity is that we asked for our HVAC to be FULLY examined and fixed but their examination stopped after they found the first problem rather than checking for other issues. We asked for a full check but this simple common problem did not even get looked at. We asked for a full HVAC check and they overlooked one common problem that quickly caused us problems. I feel they should have noted this other problem during their first examination rather than having a wait and see approach at the customers expense. Malachi was great and I'd give him 5 stars but Sun City performance for this HVAC examination is just a 1 star. I paid the $225 emergency fee but think their HVAC exam work we originally paid for was (is) lacking. I'm posting in hopes that future customers do not experience such simple fix problems if and when future customers ask for their HVAC systems to be fully checked. Fully checked out means just that, not find 1st problem and stop checking. Sun City HVAC examination should have been much better for us so 1 star. Malachi was great and very informative so 5 stars to him. I understand no one can see future problems but this problem should not have been missed if the tech was given better guidance on what a full HVAC checkout actually entails. read more

New Central A/C installed 4 years ago I had a friend install a 20 foot pipe to remove the water dripping from the 3 foot hose they installed from the evaporator under my house while waiting on a call back from the Victor, the Air Conditioner supervisor regarding installing the above mention pipe. My friend also noticed there was a HUGH gap with a lot of cold air coming out that should have been closed up when the new unit was installed 4 years ago. No wonder it's 10 degrees colder at my house then it is in Las Cruces. Plumbing doesn't any better...I was charge $125.00 for an $8.00 part from Home Depot just because it was on the truck. (After complaining, I did get a partial refund.) But... that $125. part wasn't even the problem. The plumber miss diagnosed the problem. Victor, No need to call me back SUN CITY, WE ARE DONE WITH YOU!!!! read more

CAN'T EVEN INSTALL TOILETS. Friday, installed 2 Toto Drake toilets. One started leaking a couple hours after installation. Looked at it and the tank was not firmly attached to the bowl. They sent someone to fix on Saturday. It started leaking again after they left, tank still loose. Original installers came on Monday, tightened some bolts, said it was fixed, started leaking again before their truck pulled away from my house. Came back in, disassembled, reassembled, said it was fixed and when I looked at it, my new $70 toilet seat was so scratched up it looked 10 years old. Hired a different plumber to install a 3rd and they also lost my $25K HVAC replacement business as well. read more

Jerry and Socorro did a masterful job of replacing both our HVAC systems, the compressors and air handlers. From the first knock on the door to the final walk through and operational instructions they were respectful, polite, focused and professional. The work done was impeccable and installation was superior to the initial installation by the house builders. The Trane units look great and the Sun City crew cleaned up after themselves to the point that one could not tell that work had been done over two days on both sides of our house. Thanks Sun City plumbing and happy holidays to all of of your staff!!! read more

Needed general heating system check. Matt Parra was our HVAC technician and was friendly and thorough. Will be using them again in the spring for A/C maintenance. read more

I called due to a leak in the main water line coming in from the city. The technician, Josh, arrived ahead of schedule, after calling to make sure it was okay. The leak and the cause of the leak was found quickly. He was not prepared with the parts to reconnect the pipe and said that he was going to pick them up and get lunch, and would be "right" back. He returned and hour later (for which I was charged 120$) and fixed the leaking pipe. That should have been the end of it. He turned the water on in order to get the sediment out of the line, he opened up the faucets in the bathrooms and kitchen until they ran clear. He was not happy with the water pressure in the front yard faucet.This is when he created a problem. I had never in the five years that I have owned this house had a problem with that faucet.He proceeded to damage the stucco around the faucet to dig around behind it. Failing to find what he was looking for, he then removed a 6 "x 8" square of drywall from the inside of my garage. By this time, another truck showed up with two more guys, Daniel and Noah. They spent several minutes discussing other clients and calls, while my cha-$$ing meter was running. They were actually laughing about leaving some guy with a wobbly toilet. They explained that there was a split 2 x 4 behind the pipe in the garage that they could fix (for more$$$) and that of course they could get another department to replace the drywall for more$$$. They put white silicone around the faucet on the outside to seal it. I will have to find a more aesthetic finish myself, and replace the drywall in the garage. After all of this, I have been billed over 600$. Bottom line: I feel that a leak that could have been fixed in 2 hours (including lunch), was turned into a much longer and more expensive event. They even padded more time in at the end by saying the tablet had overheated and they couldn't get it to work. I do NOT recommend Sun City Plumbing and Heating. After reading other reviews, I agree with the customers who said that they deliberately created opportunities to pad the bill. read more

Team came out to repair slab leak and while they were at it, added a water softener. Estevan and his apprentices did a great job. And they were punctual. Instead of digging up my slab, they identified the faulty line, bypassed it, and ran a new line through the attic. This required some drywall repair. In comes Todd to complete the drywall, and he did some nice work with that - especially since he had to match the plastered wall look with fancy artesian patterns in it. Overall recommend for several reasons: quality work, timely, friendly, took the time to educate us, and the value for the price. They are not cheap, but they are worth it - a great VALUE. This is the company you want working on your HOME. read more

We had a leak that first appeared as a refrigerator problem, but we suspected that the leak was from behind the wall, with water on the outside near the foundation. We called Sun City on Easter Sunday, and Esteban called us in the evening, and told us what he suspected the problem. Today Daniel the tech came out, and methodically figured out the problem. Great service!!!! read more

They reinstalled my refrigerated air/gas heat unit. Worked very hard to finish so I could have cool air. Very tidy- picked up after themselves and kept my yard clean. Highly recommend! read more

The Sun City Plumbing & Heating service man was very nice and polite! My air conditioner was not cooling the house down. He told me he could add freon to the a/c but it wouldn't last very long. Boy was he ever right!!! It only lasted 2 days and if he had said it would be that short a time BEFORE I was charged over $300 I NEVER would have had him do that. I just threw my money away.... but at least I learned NEVER to use this company again! Terribly disappointed at being ripped off! read more

When my AC died, I called Sun City for the first time and I couldn't have been happier with the result. My tech Frank Lujan was professional, personable and clearly knew what he was doing. He diagnosed the problem, had the part he needed in his truck, installed it and had the AC up and running in less than an hour. Thanks to Frank and Sun City. Great job! read more

Very pleased! Called on Thursday late afternoon, they came out Friday afternoon as scheduled. They did not over charge! We had just been gauged by another service at our own home and we were leary because this house belongs to our son who moved to Austin and we needed to get the central A/C fixed fast for renters coming in - during 100+ temps when Im sure they are crazy busy. Fernando came in and worked quickly, ran down to the plumbing store to get a part before they closed. I was expecting a huge bill and for 2 hours plus parts it was under $200 with a 30 day labor warrantly. Fernando was a huge help and a great guy. I highly recommend him and Sun City Plumbing and Heating and will only call them from now on. read more

Isaac was our serviceman & did a wonderful job - he installed a new composite sink & faucet- replacing a stainless steel one. The new one was deeper than our old one so he had to do some shifting & remaking of the new insert - it was not an expected fix as we didn't realize there would be a difference in size from old to new. Isaac did a great job in getting all of this done for us and then getting the new composite installed. It looks and works great - we are so happy with the new one & it is a "showstopper" in our kitchen. Thank you to Isaac and Sun City for your professional work and we will call you in the future with any of our plumbing needs. Sincerely, The Skogens read more

Purchased a home on the east mesa from an estate sale. Needed A/C checked and hooked up, had a leaking toilet and other small issues. Sun City showed up on time, showed me all parts that needed replacement before getting them. They explained everything along the way. Needed new toilet, he showed me where tank had been cracked for sometime. Charged a fair price, did the agreed on work well, cleaned up after themselves. Will use them again. read more

Dell and Jo were at my house two weeks ago to fix slow draining sinks. They were diligent with the job they did and answered my questions fully about how to prevent future problems. I appreciate the quality customer service I received! Thank you. read more

This company was suggested by the electrician which I was told I needed by another local ac company when needed if to have a c wire hooked up to power my new thermostats. Sun city was able to get me in their schedule the next day whereas the first ac company said they were booked a month out. The work was done promptly with my only complaint being my appointment was scheduled at 4pm and told the worker was coming from another job an hour away so they arrived about 1.5hrs after the scheduled appointment time. read more

We're super pleased with the service done by Chris at Sun City Plumbing. Our family members hadn't had a working water heater for over 10 years- heating water on the stove for baths, cooking, etc. Work done was professional, clean and surpassed all expectations. Price quote was exactly what was charged. He went over and above for them. Thanks very much! Highly recommend! read more

Once upon a time.......or last week......a family came home to find a wet spot had appeared on the downstairs ceiling. Knowing this was not a good sign the family summoned the Plumb-gician. They tried to easy route first and cut a hole in the ceiling. The pipe fairy had apparently decided to make the work as interesting as possible for them so the leak was farther up into the wall and unreachable below. I forget the name of the first technician, and misplaced his business card, but he was amazing. He had Dave Olguin come out to give us our options for fixing the leak. The first guy was incredibly nice and friendly, and answered all my questions. My dad owned an HVAC & Plumbing company, so I know how to do stuff......although as I learned from him, things have really changed since I last did anything. I really appreciated him taking the time to explain things, and why they were the way they were. The option we went with was to replace the shower since they had to cut a hole in the tile wall. The next day the crew that arrived for this job was Ben and Stevie. Apparently the best way to ward off the evil leak fairys was for Ben to melodically chant.....or you might call it singing. They were both incredibly friendly. I was disappointed a bit though because Stevie said Ben does a killer Katie Perry and Miley Cyrus. I only heard 80s hairbands. The final guy to show up was the sheetrock guy Todd. I spent a delightful 2 1/2 days with him as he repaired all the various sheetrock problems and filled in the places around the tub. He truly was the icing on the cake. Artistry doesn't adequately describe his work. I love that Sun City has a sheetrock person on staff. In the past I have tried to find someone to do a patch and nobody wants to do the smaller jobs. Them having this available saved me a lot of time and headaches because they did everything that needed done start to finish. The best part though is the quality of the work. I don't know that I have ever seen anyone do such amazing work. He is definitely an asset to the company. This morning I got and walked around looking at everything now that it has had about 24hrs to dry. I finally got out my magnifying glass, and I THINK maybe I can tell where one tiny edge of the patching work is at. My dad always told me you can do things cheap or you can do them right. We chose the top of the options for this repair and it was money very well spent. read more

Sun City installed an air conditioner and heater in my home and I'm very happy with them. Lupe and Lucio were very friendly and got the job done in 2 days, which included removing the old units. Another employee came out and did a complimentary inspection and when he found a slight issue he scheduled to have it fixed the very next day. They are going to come back and do a second complimentary inspection once we start using the a/c regularly so they can make sure it works properly under the right conditions. I'm very satisfied with this company and will recommend them to anyone in need of heating and cooling repairs. read more

Richard came out and helped me find the leak under my sink. He was wonderful: polite, friendly and knowledgable. It wasn't easy to find (turned out to be coming off dishwasher air inlet). He fixed the leak quickly and expertly. He also was able to check the water softener and gave great recommendations. Just talking with him I learned a lot. Additionally, Eileen (sp?) was so helpful in scheduling. She is polite and professional. The rates were reasonable. Overall, I had an excellent experience with Sun City and will use them when we start other projects in the house. Thank you to Richard and Eileen. read more

Issac was so polite, informed me of all he was going to do, and why. Sun City Plumbing are my new plumbers. Thanks Guys

I called Sun City on Saturday due to my air conditioner completely stopped working. The on call service said they would dispatch the call that was at 12 noon. At three in the afternoon I called back. The lady that answered stated rudely that she had sent the call right after we spoke. Sadly they never called all weekend long. I called another company which came out quickly and resolved the problem. I would of liked Sun city to just let me know that they would not be able to service the call. As my time is just as valuable as theirs is. read more

Prompt, polite, competent service on our heating/air conditioning units. Sound advice professionally delivered at a reasonable price. We are very pleased with Jose's help. read more

They were on time at my friend's house to service the a/c. But the service guy right away said the tray needed to be replaced because it would be rusted out by the end of summer. My friend said that didn't sound right because they had just purchased the home and all appliances passed inspection. The service guy said that inspectors never look at the a/c. My friend said he was standing right there while the inspection took place and had the paperwork saying the a/c was in good shape. The next thing he said was that the a/c needed a new pump and float and it would be an additional $200 for these parts, not including labor! My friend said that he knew he could buy those items for under $60 retail and asked why he would charge so much. The guy said they had to mark up the prices for profit. My friend said he understood that, but wouldn't pay over 4 times the wholesale amount. They negotiated on the parts charge, but my friend said he'll never use them again. read more