Very good company. The quality of the work is excellent. The price for the quality of the work is reasonable.

This business, we've learned, has a great reputation among Las Cruces residents, so our outcome may be very atypical. We hired Maddox to correct a few items that appeared on the inspection report for our newly-purchased home in the Las Cruces area. We also hired other contractors, for whom I will be leaving much more positive reviews. Maddox, unfortunately, only managed to successfully complete (net) one among a handful of repairs, while charging us roughly the same amount of money that they estimated for all of them. My wife ended up working pretty hard to get the plumber out of our house, as at one point he had broken far more than he had fixed, and it was unclear that we would have running water at all when he left. When he did leave, he had fixed two small leaks and introduced a third, immediately adjacent to one he'd repaired. I get that it may be hard to hire competent people in today's labor market, but the plumber Maddox sent seemingly spent as much time making arguments for work that would perhaps bring our home into greater alignment with his wheelhouse, as he did implementing the needed repairs. We were offered, for example, an opportunity to have a very common plumbing product replaced with a bespoke hand-assembled substitute because a direct replacement would supposedly be hard to find. I wasn't on site but had my wife take a picture. I found a direct replacement online, available next day, in minutes. Had that been the only problem I might not be writing this review, but it went on from there. As it stands, we won't be calling Maddox back. That seems sad, as we've since met other far more competent contractors who do hold the company in high regard. If you do call them, I suggest you go over the work needed very explicitly and if you hear any words suggesting that they don't know what outcome they'll get, or that a thing you have should be replaced with something different because what you have is in some way inferior, don't let them take anything apart! read more

They don't do mobile homes. I called and the receptionist seemed cofused about the information I gave her on the phone. Apparently, they only want to work on houses and businesses...maybe appartments but i cannot answe that. They came recommended by friends but....see above. read more

Excellent service. The plumber that addressed my problem was very thorough and conscientious. Solved the issue in a timely manner. Highly recommend to anyone that needs a good plumber. read more

I've used Maddox Plumbing several times now since my former plumber retired. Each time, the crew was great: friendly, knowledgeable, fair pricing, fast and efficient. They are gas certified and I'd trust them with any plumbing related repair at my home. read more

Great local plumber who came out to our home and fixed the problem. We had another plumber out two days earlier who quoted us $1000 to fix a leak on our Jacuzzi bathtub. Maddox came out and said there were some bolts loose and charged us under $100 for the service call and the time for their skilled plumbing technician to come out and tighten everything down. Highly recommend these folks. read more

Strike 1: Maybe I just got the really bad employees, but after a disposal was installed by Maddox, we thought we just had bad drain pipes in this old home, because it just didn't work well. Suddenly, neither did our new dishwasher. Finally, a year later - another plumber with Speedy Plumbing found the issue. Maddox had installed the disposal incorrectly, wrong hoses hooked up to wrong inlet/outlet lines and none of the plugs were removed from the disposal which is required for installation, so of course in addition to the disposal not working correctly, the dishwasher couldn't either because the air gap hose from the dishwasher was incorrectly attached to the disposal and the plug which allows the air gap to work was not removed from the disposal. Maddox is nice on the phone and does send a plumber quickly, but what is that worth if they charge you for a job poorly done, when you have to get another plumber to fix their work and charge you again? Strike 2: During this same time period, before we knew the disposal was installed incorrectly, we also needed our sewer cap clean outs raised above ground. Yep, called Maddox. Two guys came. They "installed" risers /cleanout caps, put soil back around the caps & left. Three days later, thanks to our dogs running around the yard and kicking the top-out caps which fell over immediately, we discovered the caps were simply set on top of the existing open hole in sewer pipes. Not screwed in, not glued, not attached in any way. So when we saw the risers/caps laying sideways on the ground we inspected. Sure enough, sewer line now full of dirt because the caps were just set on top of the old sewer line and buried in 6 inches of dirt. Great Job. We paid $365 for these plumbers to dig 6", take the old WORKING SEALED caps off, and simply lay $20 of plastic risers/caps on top and bury in 6" of dirt. I called and told Maddox what had been done. They sent 2 more to fix it. Charged another $365 for the job that wasn't done the first time. Astounding. Strike 3: Just before we discovered the disposal issue, we needed a hot water heater removed from the house during floor renovations. I specifically said I wanted the water heater flushed upon removal, then flushed again before re-install because it would sit outside for at least a couple of weeks in the hot weather. The same two who had lazily done the original sewer pipe risers came. When I watched them take the water heater outside and drain it, then leave it outside I asked, did you flush it? The lead plumber said "No. We only need to flush it before we put it back." I said I had asked for it to be flushed both when removed, AND before re-installing. He again said "No. We only need to flush it before putting it back. He also said since I had the old metal hoses they would need to install new ones because after the old ones had been bent in several directions to remove the water heater, those old hoses would leak if not replaced. Then they left. Weeks later upon needing it re-installed, same two plumbers came. I watched them stick the dolly under the water heater and cart it inside and begin re-install. There was mud and dried dirt clumped all over the bottom of the water heater. They didn't even try to clean it off. They dropped it onto the new flooring and began twisting and scooting it around the floor, grinding mud and dirt into the new flooring. They also left it sitting lop-sided and tried to put it into place. I stopped them. I told them it is rocking because there are clumps of dirt all over the bottom of the water heater. Of course they knew this because the helper had my dust pan and a rag and was trying to scoop up dirt from the floor before I could catch them. I was understandably upset. I had to make them clean the bottom of the water heater before they scratched & ruined the new flooring. They did not like this! Then, they were hooking it up to the old hoses that they said would leak if re-used. I stopped them. Made them put new hoses on. Then, after having watched the entire process, I asked "Did you flush the water heater before you brought it in the house?" The lead plumber said "No. We flushed it when we took it out." I reminded him that they had NOT flushed it on removal because I watched the entire process and reminded him that HE specifically told me they had NOT flushed it upon removal and that he had stated they only needed to flush it before re-installing it. He again said "No. We flushed it when we took it out". This conversation went three rounds before I gave up because it was clear they had no intention of doing the job correctly. We were charged a hefty fee for this experience. We dealt with black hot water, chunky water, and settlings from the hot water heater for a couple of weeks. We flushed it. When I explained to the person on the other end of the phone at Maddox this horrible experience, I was met with excuses. They were kind enough to give me a $100 discount off a $600+ bill. Gee. read more

When your drain's not draining or your water heater isn't working, that's when a good plumber is really important. With over 33 years of experience they have built our business on the principles on top notch service and value. Call Maddox Plumbing. Services Offered: Plumbing Clear Sewer Main Plumbing for Home Addition Faucets, Fixtures and Pipe Repair Water Heater Install Water Heater Repair Clear Drain Clog or Blockage Tankless Water Heater Install Drain Line Breakage Camera Locate Super friendly and always on time. Maddox is the company my rental agency uses and they always do a great job. They are always on time and ready to work. Steve came out today with an assistant. He was very professional. Fixed my water running and problems with the toilet then they got the air switched from cold to hot. Very quick and professional. A+ read more

Might be good, might not. Never got back to me on RFQ. I'll gladly change my review if they get back to me but it's been weeks. I am really tired of businesses that don't want business. Common courtesy is to return an email or a phone call. read more

The telephone rang. The doorbell buzzed. Walkers saw water seeping up from the meter box between the sidewalk and the street. First call Las Cruces Utilites. I just knew the leak was on my side. They confirmed it. I called the plumbing company that helped with a problem in the past, but they could not come till later the following week. Called another company recommended be a neighbor. They could come after hours, but it would be billed as an emergency. Since it was still early in the day I remembered seeing your truck in the neighborhood a time or two so I called your office. A young lady checked her schedule and said someone could take a look at it later in the afternoon. The two gentlemen came, looked at the problem, did some serious digging and an old valve under the sidewalk that had started to leak. They cut the valve out and put in a piece of pipe. The men were professional, the cost was reasonable. While I hope I don't have to, I'll call you if I need to. I already praise you and your crew to the walkers an neighbors read more

The best! When you have a plumbing problem call and get on the service list ASAP. Worth the wait. Had a warranty issue with a defective water heater. Maddox took care of everything in a timely manner. read more

I had a dubious water heater that I knew had several problems due to an amateur installation job. It finally stopped working. My friend's mother suggested Maddox. I called Maddox Plumbing and they came within 24 hours, diagnosed the problem, and within another 24 hours they had replaced the water heater with a new and better one at a typical cost. I would give 5 stars but I am not sure about follow up care as this event only happened last week. But they were responsive, efficient and the plumber was professional and friendly answering all of my questions and giving me regular maintenance advice. If you are looking through a bewildering array of plumbing advertisements, stop now and call Maddox!! read more

Hurray!! Maddox Plumbing answered the phone, made the appointment to come that day, showed up, on time, did a great job and at a fair price! Go figure. read more

Why aren't there 10 stars? I could only give 5. I contacted Maddox plumbing on the Friday afternoon before the Labor Day holiday weekend, asking if they could hook up my new Natural Gas grill and installing an ADA toilet. I thoroughly expected them to do it sometime the following week, but instead they sent not one, not two, but three people over immediately! (There was actually a fourth guy here, but they didn't charge me for his time.) They got everything done in an hour - including taking a trip to get the correct sized nipple for the gas hookup. All this and my invoice was under $250! From the very pleasant person who answered the phone, to her follow-up to make sure the guys arrived and things were OK, to the service I received, I couldn't be happier. We will use them again and again and again and . . . read more

I have used Maddox Plumbing since I moved back to LC (2016). One time they installed a Pelican soft-water system, which seemed to work great until I gradually lost water volume (a year and a half later)... not knowing the problem, I called LC Plumbing to see what was wrong (since it takes up to 2 weeks to get an appointment with Maddox). Come to find out that we were getting "brine" from the softener in our pipes which clogged up the aerators; due to to much water pressure being passed through the system. Maddox did not check the pressure going into our house, and did not put in a regulator at the water softener tank to keep the pressure under 80psi (a sticker is on the front of the tank in plain sight stating not to go over 80 psi - see photo). Which means we now need to replace/fix the water softener. I contacted Maddox and talked to the owner, Kevin, asking if he would fit the problem since they did not install a regulator. His comment was, "we put this in a year and a half ago" ... "how come I didn't call sooner"... I was informed that the softener tank brine gradually breaks apart, so I wouldn't have know this until I start losing water volume. He also asked how did I know if the pressure hadn't changed. I have had strong water pressure since I moved in... I also said that we could contact Moongate Water to variety the pressure (past/present). From there the conversation didn't get any better. Needless to say, we are paying LC Plumbing to install a unit with regulator and a 10 year warranty. I am very disappointed how Maddox handled this situation, and will not recommend them to friends again. On another note, I found out that insurance companies will not cover a claim if your water pressure exceeds a certain pressure. read more

Although it was a bit more expensive than I was expecting, they were professional and very nice. It was a relief after the disastrous experience I had with a different local plumber. They kept in touch with me, actually diagnosed the issue, and they came when expected. Fixed up my water heater, replaced parts, and now it's working well. read more

Maddox is the best by far! In this day and age it is so difficult to find an honest and reputable service provider but Maddox is the one! I called them at 10:30 in the morning and they had two men at the house at 1:30 the same day! Then they scheduled me for three days later to re-pipe the entire house AND install a new water heater, which was completed in two days! Very professional, courteous, neat, knowledgeable and I know the work is done right! Thank you, Maddox! You're my plumber! read more

Professional and courteous! I have called during the week to schedule appointments for maintenance issues, as well as one frantic weekend emergency call. Their technicians are knowledgeable and polite, and they always show up when they say they will. read more

Months after they tried to scam me, I settled my bill. 3 months later, they send me another bill saying I owe them more money, and they interest charged me. This place is just one big scam after another. I would honestly rather Shit and Piss and in my yard waiting for any other company to plumb than let these guys set foot on my property. read more

I have used Maddox Plumbing for the past 12 years since moving to Las Cruces. I called them Monday (4/18) and scheduled appointment at my residence for Tuesday (4/19) between 3:30-4:00pm. I left work early to be at home for the plumber and was annoyed when no one showed or called that afternoon. When I called to complain the receptionist reported that there was an error in scheduling and refused to compensate me for my lost time at work when they failed to show for the appointment. No discount, nothing. Never again! There are too many other plumbers in this community that actually are considerate of their customers time. read more