I had used this provider for many years and this week needed their services again. Sadly I have…read morediscovered they are no longer in business. The phone number is answered but I'm told it's a wrong number. I've tried texting only to get the same response, wrong number. I googled and found that the owner passed away in January of 2021 so I can only guess that they are no longer in business. I am now looking for another plumber that I hope will be as good as Cesar.

So far I have done business with them 3 times...Our tenant called us because the newly installed…read moredishwasher was not draining and water was leaking outside near the laundry room. Cesar went to the house that afternoon and it turned out that the handyman had not removed the knockout on the garbage disposal before hooking up the dishwasher - it does say to do that on a sticker in big red letters, that you have to remove to install it. At any rate, if we had been in town, I would have installed it myself. The water leak turned out to be due to the water heater element overheating as it was at the end of its life cycle. Not mad-it was the original one and held up for 15 years. Service call was $75, Cesar allowed me to purchase the gas water heater from Lowe's (I found a $50 off coupon and was able to apply it to a sale item) and he went to pick it up. He did give me a military discount on the labor which took the total from $410 to $320. He also installed a drain pan at no additional cost. I found the right one on amazon, but it was on back order and would not have arrived in time for the installation. Our tenant called a couple of weeks ago to tell me that El Paso Water had contacted her because of unusually high water consumption, which pointed to a leak. It was a nobrainer for me to call Cesar. He thoroughly investigated all possibilities. He fine-tuned some minor water wasters. The major culprit turned out to be the plumbing for the pool equipment. The total with military discount was $720, which included the 2 days he spent looking for and then fixing the leak, as well as replacing the cartridge in the master bath shower as it was defective and the temp could no longer be adjusted. I thought this was more than reasonable as I was very much worried that it would be sky high. While the nature of this business dictates by appointment only, Cesar is very responsive and ALWAYS calls back if he cannot answer the phone and you leave a message. He also works with you and sends photos and the invoice if you cannot be there in person. I find his positive customer service attitude very refreshing in an area where we have been often left high and dry waiting on someone to get back to us or making appointments and then not showing up.

Thanks guys for the great work converting me over to a tankless water heater, now I have an extra…read morecloset, turned out great. Always good work from them, and they are very punctual. J Black

Innovative Trades was INCREDIBLE! They came out because we had faulty electrical issues that we…read morecouldn't figure out. The service providers were very knowledgeable, helpful, friendly, and clear with their explanations. They resolved our issue going above and beyond what they had to do and we would recommend them/use them again!

I called Adrian concerning a water leak at one of my rental properties. He answered the phone at…read more8am, located the hot water leak in the concrete foundation by 10 am, and had it repaired within 24 hours of the original call. I have to give him 5 stars on that alone, but his people were very professional and I am grateful to have discovered him. Thank you Adrian, for your professionalism, and responsiveness. Jerry Black El Paso TX

Adrian came out on a Sunday to address a gas leak. He explained everything well and worked to keep…read morecosts down. So far we are ver pleased.

DO NOT USE THIS COMPANY! First American warranty sent them as the contractor to fix our water…read moreheater. The first time, gave a time between 9 am - 12 noon. Showed up at 2 pm. They started the pilot, and then they left. Still no hot water. They ordered the part, tell us again when they will be coming - between 9 am - 12 noon. Take time off from work for them to show up at 5:15 pm. They swap out the part and leave. Still no hot water. Call the warranty place again to report same issue and request someone else, only to find that they requested not to return to our property. They don't return phone calls or text messages. Adrian is a real jerk to deal with. If your warranty place sends you this contractor - REQUEST SOMEONE ELSE IMMEDIATEL! Save your self some time!!

ALL 1-STAR REVIEWS! ALL!!!…read more This contractor has exclusively 1-star reviews, which should be a clear warning to anyone considering his services. In my experience, he failed to show up three times with no notice and then completely stopped responding to calls and messages. He even lied to the warranty company and said that he'll call me right away. His conduct was arrogant, dismissive, and entirely unprofessional. It takes an extraordinary level of negligence to earn universal dissatisfaction, yet he has managed to do exactly that. I was forced to use this individual through my warranty provider, Select Home Warranty, which I now strongly caution others against. This was a complete waste of time and an unacceptable experience from start to finish. I am demanding my warranty company send a different plumber and that they remove this company from their list of plumbers.

Frank has done an excellent job at solving all our plumbing needs for the past few years. He is…read moreprompt to arrive, detailed in the issue, and gives us affordable solutions each time. I will continue to have him as my main plumber for years to come.

Frank Morales and Accept all Plumbing is a company that charges high prices, does not honor their…read morewarranties and makes shoddy work. We do NOT recommend this company to anyone they are incompetent in the work they do.

7 minutes ago As a consumer, I have the right to know what I…read moream paying for and to try to get the best price for the products & services I spend my hard earned cash on. Apparently Sunrise Plumbing feels otherwise. My retired parents had used this company for over 35 years and Sunrise replaced the swamp cooler, the furnace and the last hot water heater in this house so I had them give me an estimate for a new hot water heater, and also set up an appt for them to service the A/C. I was advised over the phone it would be $1500.00 for the hot water heater install. When I hesitated Carmen advised me that she had held up 'the schedule' to work me in for both jobs at the same time... I thanked her for her consideration. We scheduled a date and I was promptly asked how I would be paying. After speaking to my sister & a neighbor I wondered why the charge was so high as it was almost twice the cost either of them had paid. I made another call to Sunrise a couple of days later and asked for a breakdown of the charges as it was never provided, she did so but it required a call back on her part. I called Sunrise on the morning of the install NOT to cancel or ask if they were still coming (they were late but that was not my concern), I called to see if I could possibly get a better price and I told her I liked the work they did, which I do. I SPECIFICALLY told her NOT to cancel my appt & to make sure they come out because I needed the work done regardless. It required another call back from her to get an answer to my last question and 15 minutes before they were supposed to be at my house I was told by Carmen: 1. No price reduction... I replied okay (I still needed hot water...) 2. No appt.... she/they cancelled it! She said "I sent the guys out to do other work instead because you seem unsure". 3. I was also told that "I should go find someone else to do the work cheaper but to make sure they pulled a permit". Yes, she actually said that to me...WOW. I have over 30 years of great internal and external customer service experience. I have successfully built lasting relationships at every company I have ever worked for. NEVER have I seen such blatant, disrespectful, deplorable and unprofessional behavior from a BUSINESS. Her/their response to a simple yes or no question was uncalled for and spiteful, to say the least. Good luck with that attitude...

Awesome company. Rudy is the best. Had a cracked sink disposal that needed replacing. Called in…read morethe morning. Had a new disposal installed in the afternoon. Amazing professional staff (Carmen) who handled my request, and Rudy, who did the work. Highly recommend.

I had called to ask for help on a crazy plumbing issue. I was told that the plumber wouldn't come…read moreuntil around 1 PM to 3 PM but luckily he came 30 minutes after the phone call which was around maybe 12 in the afternoon. I was very grateful the guys name was Joshua. He was very nice and amazing and quick and ever since he left I have not had any problems whatsoever!!!!!

We had a guy come out to give us an estimate to change a garbage disposal. They wouldn't give one…read moreover the phone. When he arrived he confirmed the disposal was leaking. After giving us 3 payment options hr told us it be $643.00. That's right, $643 to. change a disposal. (I think that may be about. 20-30 minutes of work.). Don't waste your time with these people. There are companies that will give an estimate over the phone. do yourself a favor and get a couple estimates.