Not trustworthy! Avoid at all cost. Before the ink was dry as I was half an hour down the road all…read morethe check engine lights appeared on. I'm sure the codes were cleared momentarily to manipulate the sale. At the time of the sale, I purchased the extended warranty and Next Step was pushy about their shop doing the repairs. The car was with them for months often on because the repairs were so poorly done. The Audi dealership said upon the initial inspection after I purchased the vehicle, reported the repairs would exceed the value of the car, keep in mind this was shortly after the purchase because the check engine lights were on. The car was inspected by 2 independent mechanics after Next Steps "New Engine" installment and the overwhelming report is that the NEXT STEP should never touch a vehicle again. Bolts were missing parts were put in the wrong place, hoses weren't connected properly. The list goes on and on it was about a 10 page detailed report from each in evaluator. The independent mechanics were disgusted that NEXT STEP would take advantage of a customer because Audi prides itself on brand loyalty rather than making a quick slimy sale. Don't walk away from this place, RUN. It's more like NEXT "MISTAKE" rather than NEXT STEP.

I purchased a 2016 Mercedes' from this dealer with 59k miles. The only maintenance performed was an…read moreoil change per my request before I bought the vehicle and had it shipped to Maryland. Once in Maryland I had to change the tires as they were bald and Matt refused to replace them before purchase. Then I had the car inspected at the local Mercedes' dealer and it had a major oil leak that had to be repaired in addition to all the maintenance required at 60k miles. Next step Auto Sales does not service their vehicles before selling them. Their goal is to stick you with maintenance costs and not take any liability for the condition of their cars before selling them. The Mercedes' dealer quoted 4K worth of maintenance required after inspection. I purchased the car for 27k. Steve the dealer owner denied the oil leak even though Mercedes' listed this issue on their inspection report. Steve also refused to honor the dealer warranty that came with the vehicle purchase which includes the engine and was quoted for 90 days / 3000 miles. I would not recommend buying a car from this shade tree dealer. Customer satisfaction is not on their radar at all! They just want to get your money and leave you stuck with a poorly maintained vehicle. Very sad. Below are pictures of the air filter and cabin air filter of the Mercedes' that they claimed to have serviced before the sale. Laughable to say the least. These guys should change their dealer name to "3 steps back auto sales"! If it was not for them having the particular car I wanted with the options I was looking for I would not even have bought a car from a non factory sponsored dealer like this one. Not hard to see the difference in customer service and the vehicle condition when using a low budget shady dealer such as this one. Stay away!

I definitely recommend going to Michael Hadley at this location. He was very friendly and made sure…read moreto get me the best deal. Very straight up guy! So glad he was able to work with me and get me into my new 2020 Buick for a great price! I will definitely be returning there in the future. Thanks again!

This was one of the most frustrating car buying experiences I've had…read more I was actively working a deal on a Chevy Equinox EV from out of state and made it very clear I was serious -- we discussed out-the-door pricing, confirmed details like the charger and paperwork, and I was literally preparing to drive 7 hours early the next morning with my dad to complete the purchase. At no point was I told there was another buyer actively purchasing the vehicle. Instead, I was led to believe the car was available and that we were moving forward. Then, right after confirming final details, I was suddenly told the vehicle was "in the process of selling." I completely understand first-come, first-served -- that's not the issue. The issue is the lack of transparency. If another buyer was ahead of me, that should have been clearly communicated so I could have made an informed decision (like putting down a deposit immediately). This isn't the first time I've had this happen during my search, but this was by far the most poorly handled. If you're an out-of-state buyer, be very cautious. Don't make plans or assume anything is yours unless you have it locked down in writing. Very disappointing experience.

Got car towed in on Friday had to call several times for an update(Monday), was told vehicle hasn't…read morebeen seen and has no expected date to be seen because they were booked up. Would have been nice to know beforehand. Wasn't trying to go without a vehicle for 3 weeks. Decided to try and take vehicle elsewhere. Received vehicle back with scrapes and scratches all over it, none of which were there before. Brand new car just got it last month. Scratches are so minor it would cost more in legal fees to fix.

I have taken my car (2012 VW Passat) for services such as sway bar repairs, brakes, and oil…read morechanges. Every time, Auto Fleet does an excellent job and my car runs as good as new. They even will take pictures of problems of your car that they find and will show you exactly what they did to fix it. Not to mention, they do it at a great price! I could not recommend Auto Fleet enough!!!!

Took my car to Kamm's earlier this week to sand and paint my hood after a leaking pipe over my car…read moreate through the clear coat. Kamm's did an exceptional job matching color and turning back the clock making my 2017 Subaru look brand new. They even vacuumed out all the dust and debris on the interior and floor mats. They finished what was estimated a 5 day job in 3 days. Outstanding job and service. Highly recommend!

I went to a few shops in town to see who I wanted to hire and in the end I did not choose this auto…read morebody shop. I asked what I considered normal questions regarding the process of getting my car repaired. I was quite bummed out about the very condescending attitude I received.

My daughter took her Honda crv in to have it fixed they had it 2 weeks couldn't fix it but they put…read morea battery in it without telling her first then today their car wouldn't start I told her to take it to auto zone to have it checked and it was exactly what I thought they didn't tighten the battery cables to the terminals and didn't tighten the battery in the car are you kidding me and on top of that they had to take it to Honda to get the original problem fixed this shop it a damn joke and the old man is rude don't take anything to these incompetent people how sad James hufford thanks

This place is great have taken my cars there over last 2…read moreyears. They are very reasonable in price . The whole staff is very friendly and upfront about what cost are . Would recommend

Excellent experience purchasing a car ... very friendly and accommodating staff, negotiated very…read morefairly, got us in and out quickly. Highly recommend!

I Would NOT use Firelands/O'Brien's dealership in Vermilion. My salesman Brady made promises he…read morenever kept and I think the sale manager Andrew is the biggest loudmouth, obnoxious scumbag I've ever dealt with. I don't like being lied to, especially when you realize later that it was intentional. Save yourself a headache and expense, shop elsewhere and get anything and everything in writing (signed).

I visited C-Auto Glass, formerly Cuyahoga Auto Glass, in January 2025 to fix the front windshield…read morewindow in my car. A friend noticed a long crack on it one day which surprised me so I needed to get it fixed. I called C Auto Glass a day before to inquire about their windshield repair services. The young woman on the phone explained the service and told me what days/times were available for an appointment. I scheduled an appointment right then on the phone. I was able to get an appointment for the very next day, on Friday, January 17th. Upon arriving, I was greeted by the front desk receptionist. My car was then taken in to be repaired. I waited in the small waiting room while my car was being worked on. I waited for about 2 hours until my car was ready. I was able to work on my laptop while I waited because they have wifi. They also did a recalibration (just over $200) which is readjusting the car safety system and sensors in the front of the car where the camera is. They used a software to do this and per my receipt, the process takes under 10 mins. After my windshield was replaced (about $300), I was told to leave the adhesive (sticker) on for 24 hours. This allows the adhesive to properly bond or stick with the glass. I was also told not to wash my car for 5 days afterwards to prevent harm to the glass. This may mean that they used a less durable glass but perhaps that is standard procedure. Service was efficient and friendly. It's early February 2025 now and my car windshield still looks great. I can see myself returning to this local auto shop if I need future glass repairs. **** GOAL of 365 reviews in 2025 - 32/365 total reviews in 2025 - 813 total Yelp reviews - Reviewed on 5 February 2025

I am back with both vehicles. Scott (manager) was very clear on what may have cracked windshield…read more He also explained oem vs aftermarket as far as pricing goes. Service was great...again...and i did not have to cause insurance to raise my rates due to loose truck or road debris.

My recent experience with Das Auto Carlot, particularly with the owner Mike, was extremely…read moredisappointing and stressful. I purchased a 2018 Nissan Pathfinder from the lot, and almost immediately after driving off, the check engine light came on. Mike directed me to two separate shops to have the issue fixed, but neither shop was able to resolve the problem. During this time, I made it clear to Mike that I am pregnant, with children already depending on me, and I urgently needed a reliable vehicle or at least a loaner while I waited. His solution was to offer to "go half" on a rental, but even then, he cheated me out of his portion of the payment. When I realized the Nissan could not be repaired in a reasonable time, I asked for my money back. Instead of being straightforward, Mike attempted to return less than half of the $3,000 I had paid. He then tried to pressure me into taking an old Buick as a downgrade, which did not have the seating space I required for car seats. He promised that it would only be temporary until a Honda part came in, but when the part arrived, he refused to switch me into the vehicle as agreed. Mike also made unethical demands, telling me that if I wrote him two positive online reviews, he would "work something out." I refused to be manipulated into writing fake reviews in exchange for service I was already owed. I kept thorough records of our interactions--text messages and recorded phone calls--so that I would have proof of how the situation was handled. If anyone doubts this, I am willing to provide evidence directly. To make matters worse, I discovered that Das Auto was attempting to resell the Nissan Pathfinder after claiming it had been sent to auction. When I brought this up, I was immediately blocked. Shannon, another employee, was rude and unprofessional throughout the process, while Chad and Mike's brother were the only ones who attempted to handle things respectfully and fairly. Chad in particular tried to ensure I got my refund, but it was clear Mike was the one holding everything up. Mike even went as far as to hold onto a check from Credit Acceptance that was in my name, and I later learned he had opened my mail without my permission, which is illegal. Only after my lawyer contacted the bank did Mike suddenly call me and claim my check was ready. This entire ordeal was stressful, manipulative, and dishonest. If you are considering purchasing a car from Das Auto Carlot, I strongly urge you to reconsider. My experience showed a pattern of dishonesty, lack of accountability, and disrespect for customers' rights and needs. The only positive part of my interaction was with Chad and Mike's brother, who at least tried to do right by me. Unfortunately, the owner himself proved untrustworthy, and I would not recommend doing business with him

Was interested in a Volvo XC90. spoke to SHANNON 3 time which she had reached out to me about, said…read moreI was approved for the loan and only needed 2,000 down, I messaged back and confirmed interest in the vehicle, she began to be rude and ignorant, telling me that I was wrong and that I'd need to use that money to get a shittier car. I told her that she was at fault for not communicating to me that the 2,000 was for a lesser vehicle and was continuously being rude and swearing at me. I checked her attitude and then told me to come down to the store and see what happens when I pull up. Like who is you a car salesman "saleswoman". can't even keep a damn lead.