Do not call them unless you are on main floor and you need to be wheeled straight out.If you have…read morestairs in home ,they can not move you AT ALL and not with safety. Receptionist that took call does not listen well and relays false information and lies, to book trips.Transportation owner is not very skilled on transporting ppl safely.Helper just watched.Not very knowledgeable and reliable. AGAIN,Beware of this horrible company,if you need loved one transported safely. Wish I could give no star.

warning - this is a rotten company. george the owner stole $335 from me for service not provided…read moreon november 3, 2025. as of today december 18, 2025 i have not received my refund that he promised me as late as november 6. george and his helper are unqualified in transporting disabled people down/upstairs. his dispatcher monica does not communicate the correct information with regard to details of the job. george continously tell lies and several times tried using verbal bully tactics when speaking with me. also, george said his buniness account does not have the money because he spent it. if there were a triple zero rating category, for this company, i would give it to them. warning again stay away from this company.

This "Medical Transport" Company is extremely unreliable even when a Hospital calls them to set up…read moreyour SCHEDULED Transport. My transport was 4 that's FOUR hours late while I waited in a hospital with a broken hip. The Head Nurse called them repeatedly and was given every excuse you can imagine. When they FINALLY arrived I was told by their " EMT's" that I was NEVER put in their schedule and they were headed to pick someone else up until their Supervisor called them to respond to my transport. Also, please be aware you are allowed only 1 bag of your personal belongings during Transport and if you are leaving a Hospital and have some of your OWN medicine that was held by hospital pharmacy you are NOT allowed to have it on you whether it is a Life saving medicine. Do not call this company.

This is the worst transport ever. Think of your loved one waiting to go to the doctor so they can…read moreget their meds and no one shows! This has happened more then once! Never Again!

Care Plus Medical Transportation is hands down one of the most reliable and professional transport…read moreservices I've come across. The drivers and staff go above and beyond to make patients feel comfortable and safe, which is especially important for individuals who may already be dealing with stressful medical situations. Their vehicles are clean, well maintained, and equipped to handle a variety of needs. They keep you informed and treat every client with dignity. I highly recommend, ask for Christian, Feliciann, Alex or Lateefa.

From the owner: Care Plus Medical Services is a premier provider of ambulance/stretcher and wheelchair van…read moretransportation proudly serving New Jersey since 2011. Our mission is to provide safe and professional transportation services to all patients. We strive to meet or exceed all established standards of care within the scope of our training. We are fully insured and approved by the New Jersey Department of Health and Senior Services to provide non-emergency medical transportation services. At Care Plus Medical Services we look forward to serving you and providing a seamless experience. For more information on our services, feel free to contact us at (201) 265-1199.

Direct had been transporting my husband from a nursing home to dialysis 3 times a week for the past…read more6 months. After a rocky start, I have found this company to be reliable and I especially want to commend 3 of their drivers, Marquis, Victor and Eric for the kindness and compassion they have shown during this time. My husband passed away recently, but I have many fond memories of these 3 employees, each of whom is an outstanding individual and who went above and beyond to make my husband comfortable during some difficult situations. I never got to express my appreciation in person to all of you for everything you've done. Sharon Schwartzman

From the owner: Medical Transportationread more

Great company. Very reliable and friendly staff. Drivers are very professional I would highly…read morerecommend them.

I have used StepRite twice the latest being today. The driver today (Ed) was professional,…read morecourteous and truly exemplary. He arrived on time, took my wife and me to Hackensack Hospital for CT scans then got us back to the rehab facility all while she was in a wheelchair. To make the experience even better, their pricing is very reasonable compared to other medical transport companies. I rate them 5 stars without hesitation.

High quality service. Prompt and professional. Honest and reliable. Recommend this team for…read moretheir notary and transportation services.

From the owner: Safe, Reliable & Certified Transportation Airport rides,…read morecourier, mobile notary, Non-Emergency Medical Transportation, and school vehicle services. Licensed • Insured • Registered

We booked a ride and prepaid and was told the pick up time frame was 10:00am-1:00pm. As 1pm…read moreapproached I called to see what was going on. I was told they're running behind and pick up would be 2. Received a text pick up is 2:34. At 3:49 I called and they said they were dropping off a patient at the same facility and picking up my Mom. She was finally on her way at 4:17. There was zero communication unless I called for an update. I had an aide waiting for my mom since 3pm...who pays for that since they texted eta is 2:34? So disappointed and don't recommend. I asked for a partial refund and we'll see if they get back to me. It's three days later and manager never responded to me. Don't use!

We were extremely satisfied with this transport company. Edison, the driver, was extremely pleasant…read moreand very careful with my friend who is in a wheelchair and needed to be taken down some steps to be lifted into the van. She was secured in her wheelchair prior to leaving the house and was safely secured in the van. I was happy that I could ride with her. Our ride home was scheduled for 12:00 but her exam ran later than expected, and Edison waited until we were ready to go home. We would use this company again.