I have been ordering for years from this company but over the past year or so customer service has been horrible. I drive 1.5 to pick up supplies(I dont have a lift gate so they wont deliver to me) and I order ahead to still have to wait over 30-45 minutes just for someone to bring me my supplies. (website never works which is an inconvenience to have to call in. I have started to order from walmart business and havent had any problems and the prices are pretty close and they wil deliver to me. read more

I was yet again in a quagmire, I needed shipping supplies and my main squeeze Riverside Paper was still not allowing pick-up, and would only deliver with a $250 order which is above and beyond what I needed. A few weeks ago I discovered Broward Paper as an alternative, but some of their items like their biodegradable peanuts and corrugated mailers are more expensive than at Riverside Paper. So I decided to search online for a new supplier that might be open during the canary virus. I found mrboxonline.com aka A&M Tape & Packaging, after searching their website I found that they not only had the products I was looking for, but they were cheaper than Riverside Paper and equal to or slightly cheaper than Uline.com. I ordered and paid online for my order and then I drove up to Sunrise and I waited less than 5 minutes for them to bring out my order. They've definitely won me over as a customer. read more

A&M Tape & Packaging - Wholesale Stores Near Me - Sunrise, Florida

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Not quite sure who they think their customers are. If you ship your own products and make your own boxes as a small business you probably do not want to spend $1500.00 in cardboard to send 20 - 30 boxes per year. Their service is so deadpan that it is almost rude. The expression on everyone's face is "is it time to go yet". Other than tape, I cannot think of anything they have that you can have delivered or picked up closer to any business and often times cheaper. So long Mr Box Online, don't need you won't see you. read more

We are Packaging materials manufacturer in China, I have phone call with your company many times, the customers service team are all very kindly help to answer my questions, with reference to your website and selling items, most of them are we can offer. currently, we have exported hundreds of containers of goods to your country already, I hope have the honor to serve your company. could you kindly give me a chance? Thanks, Jayson read more

A&M supplies my business with 100% of our packing and shipping needs. We switched from Uline because of the great customer service, next day local delivery (with min purchase) and ability to pick up items at a moments notice. Prices are very competitive and I highly recommend. read more

Every time I call and speak with sales, they have been helpful and have answers right away. Thanks for helping my business get its supplies as quickly as possible! read more

Great product value, very wide assortment and very friendly and helpful front desk. But - and I have to warn you about this - their customer service policy (managed through their back office) is very inflexible even if case of an apparent production mistake: We missed the official return deadline of 30 days, because we were working through our stocks until we realized the product issue. Despite the apparent faulty product - a return was rejected - leaving us - a long-time customer very frustrated. read more

Awful experience. Wanted 100 custom printed boxes. Took two months to get the artwork set correctly, partly because there is no real template or artwork guidelines, partly because the president of the box division routinely took about a week to give an update or reply to multiple emails. Boxes finally came mis printed, askew, many missing print entirely, and literally all of them were unusable. Repeated calls and emails were met with no responses or minimal and partial acknowledgement. They had our money, so we kept trying to work with them to get it done. About 4 months of badgering and literally daily phone calls and emails to customer service and the president, we finally were shipped 42 boxes. The art was in the wrong places, which we repeatedly asked about and tried to get a proof but were ignored. Unusable. Eventually received a refund. I have never felt so frustrated or neglected by the lack of professionalism and communication by a company. It's almost impressive, the lengths they go through to be unhelpful. Find another supplier. read more

Placed an order on the weekend for pickup. Arrived Monday Nov 9th to pick up the order, parked outside the pickup door. The door was open about 4 feet. Called in to have order brought out per there instructions, operator said we are closed due to the storm the day before. I said the pickup door is open, I need to pick up one box weighs 5 lbs., sorry come back tomorrow. As I'm sitting in my car a gentlemen walks up says sorry we are closed, same spiel as the operator. You can come back tomorrow. No regard for how I far traveled etc. How can you have 2 people be able to tell you they are closed and not be able to bring a 5 lbs package out to you ?? Needless to say I cancelled the order and found someone who needs the business. read more

Wierd that the other reviews complain about the front desk. I've always enjoyed my interactions with both women at the front. Sarcastic yes, rude no. Not all people get sarcasm I guess. Jeff has also helped me out with custom orders and he has always been fantastic to deal with. read more

This is an amazing company to work with! If I could give 10 stars I would! We have been with them for at least 10 years now and as a small business very rarely have time to write a review. But I wanted to as we needed product on Friday and it was after hours and they still took our order for delivery on Monday. We mostly work with Penny who takes our orders efficiently and always recommends new products to us. I would also like to mention our delivery driver Ray he's a very hard worker bring our orders in to our shop and is always pleasant. read more

I've gone to the showroom twice and had a great experience both times. Their staff is really helpful and they have a ton of packaging options. They are definitely my go-to for packaging supplies for my small business now! read more

Last visit was very disappointing. Looking for other alternatives. Could not get response to be in the store to place an order. Previous times very good service, I was switching my orders for to A & M for my business, not now. read more

Have a few suggestions for this business. #1. Please encourage the people who greet customers to do so in a friendly, welcoming manner. Please don't have them make the customer feel as though they are doing them a favor by waiting on them. A smile would be helpful! #2. If an item is not in stock, it would be nice if the person at the desk could volunteer information as to when it might be in stock or they could suggest that it be ordered. The customer shouldn't have to ask those questions. #3. Frequenting this business has not always been a pleasant experience for me. Hope things can improve and that the managers & owners will also work to make customers want to come back. read more

Love this place! They have everything and very fair prices. As a business owner they are my go to for all our packing / shipping needs. Best part is they offer free next day delivery to business addresses on orders of $150 or more. read more

Best service in town and very friendly people. Thank u for being here for us.

Poor Quality boxes. Recycled paper and the prices are far from wholesale.