Special shout out ! To this Worker called "and" or "Anna" I needed a Mexico jersey for my son but I…read morecouldn't find a size. He needed an LX since online. It said there is only two left. I asked for help and she was more than helpful. Going above and beyond. I just kept seeing her going up and down all over the store. You could just see how dedicated she was to finding it that. I'm honestly, I'm happy that DICK'S sporting goods, has employees that care enough to go above and beyond for the customer! Awesome work! We are super happy with the jersey

I had an item ready for pickup, I couldn't pick it up the day of as I had to work and was going to…read morepick it up the next day. (According to the Dicks's website you have a 4 day grace window to pick up your order) They canceled my order (paid for) the next day and they admittedly sold my item to another customer. They didn't uphold company policies. The worse customer service. I had to go to another Dick's and repurchase my item. That other Dicks had amazing customer service. Don't waste your time going to this one.

My goddaughter, principal at a high school suddenly called with a request that I run to the Big 5,…read morebuy cleats for a student who had none and was at a soccer game and couldn't play. She asked that I spend 50 as she was going to cover the cost for the student. I got to the Big 5 and asked for help as I had no idea what to buy..after hearing my story about the student, the young manager helped me find a pair close to 50...it was 65$. I called and asked...can it be 65? Yes, she said, so I hurried to pay to hurry to get the cleats to the student so he can play! As I am paying, the young manager comes to the register and says "give her my discount." I paid 53$ OUT THE DOOR for the cleats.. What an act of kindness!! What a generous, wise young manager.. I'm making this my go to store Thank you!!

Update customer service (customer satisfaction/return policy)!…read more They don't work with you to satisfy their customers, even at corporate higher level management. Although they say there is no time limit for returns, there certainly is (according to corporate mgmt). However, no where in their pamphlet, store, or receipt does it say in writing that you cannot return anything (even new with receipt) once the item is purged from their system (who knows when that is) or it has been several years old. One representative told me that they would not be able to resell old (but unused) items due to parts like shoe glue in my case (Nike shoes). But that goes with anything they sell so that's a poor answer. So buyer beware! Not just this store. All Big 5 locations have the same "lame" misleading return policy under corporate executives. They need to update their policy and customer service big time. And they need to put all the disclaimers etc. on paper especially the receipts. It doesn't help even if you are a loyal customer for several years either.

Wow, so I guess the previous issues here were accurate. Do not come in here if you looking for…read moreassistance. I have a trip and needed some things and not one person said anything but as I'm searching for literally any sign of actual product (the aisles are bare) I keep getting stared down by the two guys at the counter. Feels like "you don't belong". Guess I have to make it out of the southbay and spend money in Point Loma or other communities. Will not return.

I was kicked of this store for "looking homeless" and was accused of stealing. When I walked in I…read morewas on the phone with my girlfriend and was talking to her about the stuff in the store. The manager followed me around the entire time and stood within 5 feet of me at all times repeatedly asking me questions regarding what I was looking for. I talked about the exact gear that I needed and he immediately referred me to another store without even looking to see if I he had it. He interrupted my phone call and told me I "looked homeless" and that I needed to get out and I can pay for the things that I had in my hand, a few hooks and weights. At that point I was disgusted with his behavior and no longer wanted to do business there. I asked for a real reason why he was doing that and he repeated that I looked homeless and that he was calling the police. There was nothing I could do or say to convince so I decided to leave. West Marine HAS to do something about this it is unacceptable.

I haven't been to REI in a while so I was unaware that they opened up a new building dedicated to…read moreaction sports only: biking, skiing, snowboarding, etc. It was a nice surprise to have more options and to have the extra space to roam around. Since REI is located in an industrial street, there are many parking spots available for this building and the main building. My husband and I took our snowboards to get waxed. This time around, we opted to pay for the hot wax as opposed to their free machine wax. The hot wax is usually $36 each but they were having a promo that it's half off until March. We went on a Saturday mid-afternoon and it took only about 20 minutes. I also wanted to buy some new boots and I put my name down on the sign up sheet on the clipboard. I was the next one in line and thought the wait wouldn't be too long but I still ended up waiting about 30 minutes to be seen. It seemed there was only one guy dedicated to the boot fitting area. After a while, I ended up approaching another worker and thankfully he said he was able to help me out. *Tip if you're going for boot fitting: put your name down on the list but also just ask anyone with a green vest to see if they can help you out so you don't end up unnecessarily waiting a while. I'd like to give Mike a huge shoutout for helping me find the right boots! He was so personable and he took the time to explain what I should feel. He suggested I put insoles in my boots because I have flatter feet and it made a whole difference, so I really appreciate that. Overall, we had a great experience and received wonderful customer experience between getting our boards waxed, fitting for my new boots, and checking out.

Service here is great. From the moment we went to other REI and employees pointed us here for roof…read moreracks. Dave helped us figure out which roof cargo box was best for us. Not trying to push anything, wanted what will fit us best. Nick loaded it for us and went over set up. Jasmine helped us at check out and was super great and informative. Rare that you have good experience with every employee at one store. This was my first time here and we had to get a membership since experience was so nice, we know we will be back.

First time visiting this location that is located in the plaza las americas outlet near the border…read morearea. Had a great experience with the help of Ivan who was so helpful in assisting me find all the items I was looking for. Definitely appreciated the assistance to fund my yoga fitness clothes and compression socks and Pokémon cards. This store has plenty of parking available easy to access. Highly recommend this location a visit.

My husband and I were shopping for Hoka's. They had a pretty small selection. They did have my…read morehusband's size but not many colors to choose from. They had none in my size and only one color available. I won't look for athletic shoes again at Dick's. Regarding service, they brought the men's shoe out right away. It took a while for them to bring out anything for me to try on. After we tried on the shoes, we never saw the salesperson again.

I popped into the store today to buy a couple of accessories for my Stanley 40 oz. cup. I've been…read morein this store quite a few times and they typically have a HUGE selection of Stanley, Yeti, Owala, and Hydroflask drinking vessels in addition to other brands. Today as I browsed around, I noted that the store was overwhelmed with World Cup gear which is cool, but the merchandise that I saw, including Jerseys, t-shirts, shorts, etc., was really crowded and disorganized and it looked like the Tasmanian Devil had whirled himself through it. The aisles were also impossibly packed with stuff, and it made passing other customers an obstacle course. Anyway, I also walked past the flip-flops with the intention of possibly purchasing a new pair for the summer. Leather Olukais were almost $90, simple Havaianas were over $40, and plastic Birks were $50. Needless to say, I didn't buy any... I'll stick with my beloved & comfy Reefs that I bought last summer. Finally, I walked over the water bottles... There was one type of Stanley straws available and they were $11.25. I looked online and the same straws were originally priced at $15 , but were on sale for $9. There were no Stanley "boots" in the store, so I couldn't get one of those. They had some made by another brand, and a few Owala ones, but none of the colors worked with my tumbler. So I just decided to get the straws. I asked the cashier if they honor online prices, and she said they did which I appreciated. She looked at my phone and said, "oh these other straws are the ones that are on sale." I said, "these straws (in my hand) are the only ones that you have in the store." And then she agreed to give me the discount... Keep in mind that the prices of the same item were different online vs. in store, and then the higher priced straws were discounted even further. Buyer beware... I left the store with my straws in hand, and a burning desire not to return to this store again, unless I absolutely have to, as the shopping experience was mediocre in my opinion. Mahalo!

My husband needed new shoes, so I searched what stores near me carry size 15 shoes. WSS came up,…read moreneither one of us wère familiar with WSS so we went the next day. It's a big store, shoes practically to the ceiling. Looked neat and well organized. After looking up and down for any size 15, I went up front to tell them "Bring me anything you have in size 15." There were 3 employees at the register counter, no customers. They said they had no size 15, but there was a guy standing off to the side and he said "You're probably going to have to order on line." Then he did something that doesn't happen very often anymore. He actually offered to go check stock in the back for me. Unfortunately he found only one size 15 and it wasn't my husband's type of shoe. We didn't find any shoes but I was impressed with the customer service I received.

Stopped by this WSS and was surprised by their new policy requiring customers to check in their…read morebags before shopping. I understand theft prevention, but this felt uncomfortable and honestly a bit insulting. If the store doesn't trust customers, how are we supposed to trust them with our personal belongings? Shopping should feel welcoming -- not suspicious. This policy left a weird impression and makes me hesitant to come back.