I was told I would get a phone call in the morning telling me about what time they would be…read moredelivering something I purchased. The asked me to be available from 12-4, which seemed normal. Although 10-2 2-6 or 8-12 & 1-5 seem like more "customer service friendly" times. They never called, I finally called them at 1:30 and was told they were running late? No mention of apologizing for not calling. SO ... I said, when u say running late you mean, " as in they are going to be her later say 3:30 - 4:30", and the person on the phone said yes that sounds perfect. The never called to say they were running late, they never showed. I called left 3 messages. They never called me back. I finally got them on the phone and the fridge arrived 3 days AFTER the day promised for delivery. The next day the fridge/freezer they delivered was not working. One week later and I still have a refrigerator that doesn't work. Unacceptable! I think this is one of the most unreliable companies I've ever dealt with. No customer service ... the smile & joke with you .... take your $$ and then everything changes.

Great Place to buy used appliances. Have alot to choose from and the prices where better than the…read moretwo places i visited in Chicopee. Delivery was fast and affordable.

I didn't have time to look at this job. My client found him through another referral. He got the…read moremagnetron for $30 less than I could. She got a great deal. Since he specializes in microwaves, I may refer all microwave repairs to him.

From the owner: Specializing in: - Microwave Ovens…read more- Small Appliance Repair - Restaurant Equipment & Supplies - Restaurant Equipment-Repair & Service

First of all, this is not the formally known, Carl's appliance. This company was bought out after…read morepoor Carl passed away in February 2019. The new owners definitely did not provide the same service. When I booked my service,, I asked them if there was any way I could be put down for the first or second stop of the day. I needed to go to work, and it was still a few days away. They told me that was not a problem. The service technician did not show up until 12:40 PM! The first time I called at 9:30, the lady on the phone made no apologies; she basically said "that's the way it is". I understand when you're working with a time window, customers may ask to be put first, but all they had to say was no we cannot do that. Instead they told me they could when obviously they had no intention of doing that. I don't appreciate getting. reprimanded from my boss about a dishwasher repair. The technician, Brian, arrived and was pleasant. The reason for my service, was my dishwasher was not draining. I explained this to the office when I booked my service call. Brian took off the drain hose first. When he did that there was a very big clog at the end of the drain hose. I saw that and said, "Could that be the reason why it's not draining?" He said "I'm not sure" It seem to me this was an easy fix. He proceeded to take the floor plate off of the dishwasher and unscrew it from the countertop. He turned the dishwasher on, said it sounded loud. I told him that was normal for this dishwasher. He did not try to run a cycle to see if unclogging the drain hose would solve the issue. Instead, he quoted me almost $300 to change the drain hose and install a new drain pump. He reconnected the drain hose to make sure there was no leaks, so I could run my garbage disposal. My drain hose is only a couple years old because I just got a new garbage disposal. I was surprised he did not have parts in his truck. He said he would have to come back another day. He said he only had Whirlpool parts even though they asked me the brand of my dishwasher on the phone and it seems to me that's a common part to have to replace. He did not replace the screws that he removed. Once he left, I ran a cycle through, and it worked! Back to normal! I saved myself over $300 for a repair that I did not need. If I hadn't seen that clog myself I would have just believed him and spent way more money than I needed to. Seems like a dishonest practice to me. Make your own judgments, but I will not be using them again.

They came out today to repair my gas dryer. Super friendly and quickly diagnosed the problem. I…read moreappreciate that I knew up front what the diagnosis fee would be; the final cost was a little more with the cost of the replacement part added in. Overall, reasonable cost to come out to get my dryer working (and quick). I also like the added benefit of giving my money to a local business.