I have used this company for over 20yrs They are excellent…read morein every way - honest about repair or replace, prompt and reliable Highly recommend

The belief system of company forbids technician mask wearing and prides itself on going to nursing…read morehomes unmasked despite risks of spreading disease (flu and COVID) to residents. This company refuses to send a masked tech to my home prior to major surgery despite clear medical justification for protection. They may be technically good but they do not respect human life nor respect clients with greater medical knowledge. This in the midst of a super flu outbreak that has yet to peak, sent thousands to inpatient hospital beds and has killed thousands of Americans. Sad.

First of all, this is not the formally known, Carl's appliance. This company was bought out after…read morepoor Carl passed away in February 2019. The new owners definitely did not provide the same service. When I booked my service,, I asked them if there was any way I could be put down for the first or second stop of the day. I needed to go to work, and it was still a few days away. They told me that was not a problem. The service technician did not show up until 12:40 PM! The first time I called at 9:30, the lady on the phone made no apologies; she basically said "that's the way it is". I understand when you're working with a time window, customers may ask to be put first, but all they had to say was no we cannot do that. Instead they told me they could when obviously they had no intention of doing that. I don't appreciate getting. reprimanded from my boss about a dishwasher repair. The technician, Brian, arrived and was pleasant. The reason for my service, was my dishwasher was not draining. I explained this to the office when I booked my service call. Brian took off the drain hose first. When he did that there was a very big clog at the end of the drain hose. I saw that and said, "Could that be the reason why it's not draining?" He said "I'm not sure" It seem to me this was an easy fix. He proceeded to take the floor plate off of the dishwasher and unscrew it from the countertop. He turned the dishwasher on, said it sounded loud. I told him that was normal for this dishwasher. He did not try to run a cycle to see if unclogging the drain hose would solve the issue. Instead, he quoted me almost $300 to change the drain hose and install a new drain pump. He reconnected the drain hose to make sure there was no leaks, so I could run my garbage disposal. My drain hose is only a couple years old because I just got a new garbage disposal. I was surprised he did not have parts in his truck. He said he would have to come back another day. He said he only had Whirlpool parts even though they asked me the brand of my dishwasher on the phone and it seems to me that's a common part to have to replace. He did not replace the screws that he removed. Once he left, I ran a cycle through, and it worked! Back to normal! I saved myself over $300 for a repair that I did not need. If I hadn't seen that clog myself I would have just believed him and spent way more money than I needed to. Seems like a dishonest practice to me. Make your own judgments, but I will not be using them again.

They came out today to repair my gas dryer. Super friendly and quickly diagnosed the problem. I…read moreappreciate that I knew up front what the diagnosis fee would be; the final cost was a little more with the cost of the replacement part added in. Overall, reasonable cost to come out to get my dryer working (and quick). I also like the added benefit of giving my money to a local business.

These people are amazing! I came in years ago and I just had to describe what was going wrong and…read morethey knew what part I needed. Less than $30 later, my gas dryer was humming like a dream. Called again recently, they didn't have the part I needed for a hot water heater, but they took the time to give me the name, address, and phone number of two local places that may be able to help. Call here first for whatever appliance help you man need.

Family owned small business with the best people running it. They were knowledgeable and helpful as…read moreI looked a fool trying to describe my washer problem and model and they figured it out through my blabbering and blundering. Prices were competitive with anywhere else I checked and they got them next day so I was only out laundry for one day it was so nice.

My wife and I had Dustbusters Duct Cleaning replace and install new ductwork in my attic, and they…read moredid a great job. From the start, they were easy to work with, showed up when they said they would, and their pricing was very reasonable. A special shoutout to Eric, who handled the installation. The work was done in the middle of summer, and anyone who's been in an unconditioned attic in the knows how brutal the heat can be. Despite the tough conditions, Eric worked hard, stayed professional, and made sure everything was installed correctly. It's refreshing to find a company that delivers quality work, sticks to its schedule, and charges a fair price. I wouldn't hesitate to recommend Dustbusters to anyone needing any air quality needs.

If there 10 stars to rate Dustbusters that would be what I would put. We are in a relatively new…read morecondo, that was suppose to have had ducts cleaned. The dust was black and we were have allergy problems. Called Dustbusters in Ludlow, MA and set of a time. They were on time and got right to work. They talked to us about our problems and what needed to be done, including dryer vents.. Good thing we did because we could have had a fire caused by the ducts. They had to come twice and still didn't overcharge us. I would recommend them in a heartbeat. Professional, Friendly, Cooperative, and Informative. Good for you Dustbusters. Marilyn C.

I would shop around before ever returning to Quimby's. The appliances I purchased were the same as…read moreI could have gotten anywhere else. At least one major appliance cost more than it's "big chain" competition, but I try to do business with smaller shops like Quimby's. The appliances so far are mostly satisfactory. When I had a problem with one, however, the owner did not follow up when requested and instead I was treated very poorly over a simple misunderstanding related to delivery. I do not deserve to be spoken to so rudely and disrespectfully for any reason - especially at these prices.

We live in the age of convenience. But, if you do not know how to fix it, you should pay for it…read more But the emergency fund is not always available, when you have experienced this kind of emergency, you need help from someone who knows better. I had two experiences which Whirlpool washer I purchased four years ago, First one is about the door lock, error code was E01 F03, I looked after the solution by googling and YouTube. That thing was not easy when you encounter first time, I called them the service, Bob came in same day, he fixed for me, I paid because, the time was just passed the warranty period. The second time was happened just couple of days ago. This time was not the door issue but about the drain pump which is not working. I called them, and they scheduled me next day, then they ordered the pump and fixed the next day, it costs me about two hundreds which include the cost of service and the pump. I called the other service center for the repair, when I was waiting. They said, they will charge me $99.00 even though there is no repair. Maybe, I try to show that what is the better option to choose when you have similar occasion. I suggest their Good service and better timing. Thanks Bob.

Let me give 5 stars !!! to Dan for his recent repair on my 18 yr. old…read morewasher. He is incredibly knowledgeable with over 50 yrs. repair experience. Plus he is a great & honest guy. He and his wonderful wife, Jen, provide good old-fashioned customer service too. I recommend Dan's Appliance 150% !!! Patty in Hadley

If you need appliance repair call Dan, fast and friendly service with very reasonable prices .read more

I drive almost 2 hours to go to this store...I was not disappointed, They were organized, timely…read morewith service and kind. All three of those things go a long way for me....Any problems with my Dyson in the future will be taken there. Thanks so much!

I would give this place 100 stars if I could…read more My 18 year old vacuum died recently and I was practically heartbroken. The idea of buying a new one that might only last a few years filled me with absolute dread. So many products made these days are absolute garbage. I remembered The Vac Store where I'd bought a Miele in the 90s that also lasted forever. I walked in and talked with Tony who was marvelous. He was friendly and helpful and did not pressure me in any way. (He had also helped me troubleshoot on the phone earlier that day and commiserated with me on my old vac not being fixable.) I don't have the kind of income I used to have but I ended up walking out with a new Sebo E mostly because the company offers such a great warranty. With registration Tony explained that I'd get a ten year warranty (7 for labor). Wow I thought, any company that offers that kind of warranty must be making a solid product. I'm very cranky these days about how rare customer service is and how poorly things are made. It was really nice to not feel cranky for a change.

This guy came to fix my fridge yesterday and didn't even have the part I had to order it myself…read morethrough Amazon. He told me to call him as soon as I received and now I can't even get in touch with him this is nuts not sure if he blocked my number or what!!! Mind you he smelled a bit like liquor!!!!

StJean appliance are responsible, easy to work with, scheduling made easy and really knowledgeable…read more The company worked with us and a brand new refrigerator, which in the end was no good and needed to be returned. Every step of the way they were amazing. I would recommend this company to everyone for all appliance needs