I've been doing business with VIN for over 25 years I have purchased many many items with great…read morecustomer service and white glove service for warranty repairs. I highly recommend this business!

Zero stars. Scary, abusive installation process. This store has no business selling Miele or any…read moreother high end appliances. During the process of installing a $2K dishwasher, the installer complained about one thing after another - first, he couldn't get one of the hoses out; then he wasn't sure he'd be able to install the cabinet panel. He became agitated when I tried to wipe off residual styrofoam pieces from the side of the dishwasher before he installed it, and he ordered me to, "get out of [his] work area." When I explained that I was just wiping off the styrofoam pieces, he said, "I have kids to pick up, get out of my work area or I'll leave; this isn't my main job anyway." When finished, he left me with a leaking pipe and told me to call a plumber. He denied damaging the pipe and claimed it was old and ready to crack. When met with skepticism, he told me, "f*** you" and "go F*** yourself." When I contacted the owner of Salemi Appliances, a man who identified himself as "Vincent," he defended the installer by stating that he had never had any complaints about him, and therefore I must have provoked him into being abusive. Two days later, a licensed plumber came to look at the leak and said that it was clearly from the work that the dishwasher installer did, which he said was not consistent with MA plumbing code. So either the installer is incompetent or he intentionally did an incompetent job. Women should be extremely cautious about buying anything at this store or allowing them to send someone into their homes. Spend your money elsewhere. And always look at the "lowest" reviews - you can't really verify who's giving the high reviews - relatives, friends, employees, who knows.

First of all, this is not the formally known, Carl's appliance. This company was bought out after…read morepoor Carl passed away in February 2019. The new owners definitely did not provide the same service. When I booked my service,, I asked them if there was any way I could be put down for the first or second stop of the day. I needed to go to work, and it was still a few days away. They told me that was not a problem. The service technician did not show up until 12:40 PM! The first time I called at 9:30, the lady on the phone made no apologies; she basically said "that's the way it is". I understand when you're working with a time window, customers may ask to be put first, but all they had to say was no we cannot do that. Instead they told me they could when obviously they had no intention of doing that. I don't appreciate getting. reprimanded from my boss about a dishwasher repair. The technician, Brian, arrived and was pleasant. The reason for my service, was my dishwasher was not draining. I explained this to the office when I booked my service call. Brian took off the drain hose first. When he did that there was a very big clog at the end of the drain hose. I saw that and said, "Could that be the reason why it's not draining?" He said "I'm not sure" It seem to me this was an easy fix. He proceeded to take the floor plate off of the dishwasher and unscrew it from the countertop. He turned the dishwasher on, said it sounded loud. I told him that was normal for this dishwasher. He did not try to run a cycle to see if unclogging the drain hose would solve the issue. Instead, he quoted me almost $300 to change the drain hose and install a new drain pump. He reconnected the drain hose to make sure there was no leaks, so I could run my garbage disposal. My drain hose is only a couple years old because I just got a new garbage disposal. I was surprised he did not have parts in his truck. He said he would have to come back another day. He said he only had Whirlpool parts even though they asked me the brand of my dishwasher on the phone and it seems to me that's a common part to have to replace. He did not replace the screws that he removed. Once he left, I ran a cycle through, and it worked! Back to normal! I saved myself over $300 for a repair that I did not need. If I hadn't seen that clog myself I would have just believed him and spent way more money than I needed to. Seems like a dishonest practice to me. Make your own judgments, but I will not be using them again.

They came out today to repair my gas dryer. Super friendly and quickly diagnosed the problem. I…read moreappreciate that I knew up front what the diagnosis fee would be; the final cost was a little more with the cost of the replacement part added in. Overall, reasonable cost to come out to get my dryer working (and quick). I also like the added benefit of giving my money to a local business.

For what it is worth, as a new homeowner of three months I am happy I have this location in my back…read moreyard. Came in on Labor Day with a list of homeowner items I need. Like any other big box store I imagine the layout is similar to any other Home Depot. Although I never really came into one to shop multiple items of a vast range I slowly made my way around picking away at my list. Found almost everything. Mind boggling to find out hurricane survival kits are sold online only, so much for trying to be prepared. Walked out with a couple other random things I know I will use that I didn't think of.

The Home Depot in Enfield is awful. Do not go there. They don't know what they're doing and they…read moredon't care the manager could care less. I made a reservation for a truck to rent the day before when I got there there was no trucks available and they sent me a cancellation. I'm guessing in the morning I made a lot of plans. I lost a lot of money to move some stuff. Go rent a truck somewhere else go to Lowe's do not go to that store in Enfield. It's the worst ever and I called customer service for Home Depot one 800 And absolutely care less. they did not accommodate me or compensate me to help me out.

I was told I would get a phone call in the morning telling me about what time they would be…read moredelivering something I purchased. The asked me to be available from 12-4, which seemed normal. Although 10-2 2-6 or 8-12 & 1-5 seem like more "customer service friendly" times. They never called, I finally called them at 1:30 and was told they were running late? No mention of apologizing for not calling. SO ... I said, when u say running late you mean, " as in they are going to be her later say 3:30 - 4:30", and the person on the phone said yes that sounds perfect. The never called to say they were running late, they never showed. I called left 3 messages. They never called me back. I finally got them on the phone and the fridge arrived 3 days AFTER the day promised for delivery. The next day the fridge/freezer they delivered was not working. One week later and I still have a refrigerator that doesn't work. Unacceptable! I think this is one of the most unreliable companies I've ever dealt with. No customer service ... the smile & joke with you .... take your $$ and then everything changes.

Great Place to buy used appliances. Have alot to choose from and the prices where better than the…read moretwo places i visited in Chicopee. Delivery was fast and affordable.

The team at PC Richards is awesome. Came in, felt comfy chatting with Lee. We ended up with the…read morecheaper model - I didn't feel like the upsold me because they actually listened to my needs. Overall huge win. I saved versus Costco online which I was very surprised. Don't skip the PC crew!! Thank you to Nick and Wahid who closed out the deal. Start to finish, loved it. And fast.

So I bought 2 Aircondioners in June of 2025, from Tony my salesman, and he got me to open a charge…read moreinterest free for 6 months as long as I pay it off in time. 2 months I've paid more then my minimum amount and I budgeted til January, now im getting charged a statement fee, that was NOT in the agreement and nobody at P.C.RICHARDS is willing to help me. They pretty much told me that its NOT their problem, I've have 2 statements with NO fee now this months statement has a statement fee. That was NOT in the agreement, I was suppose to have NO fees as long as I paid in full for 6 months. I have budgeted for 6 months and on my 3rd statement I have a statement fee. I was never told I would get a fee for having a statement and P.C. RICHARDS didn't want to help me. For a Family owned business they really don't care about their customers. I in the past bought a washer and dryer from them and knowing how important to me is to buy local and family owned, my next purchase of a Refrigerator and dishwasher or anything else will not be purchased there because they are not honest people and they do not care. So please go elsewhere if you want a company with real customer service. I just don't want anyone else to get lied to like I did. Thank you if you read this. If I help even one person from going through what they put me through this was worth it.

This was the worst service we have ever recieved. We were told that they would come out for $50…read morethat would cover a diagnoses and a quote. If we decided to use them the 50 would be applied to the bill. When the owner Tom Savage left my home he wrote us a quote for $259.00 which would come out to 209.00 when he returns with the part. He is now asking for 325 which will be 275 because of the 50 credit. He is not standing by his quote wich we paid $50 for. He also lied to us and told us he is a memeber of the BBB with a perfect rating. We now know this is a lie as well.

Big thanks to the hardware staff for assisting in my needs in finding hardware to hang my antique…read morehanging lamp. Had to make a trip back because there was one piece both the staff and I didn't consider, but otherwise a successful visit. Purchased some Carhart work pants too which in my opinion are overpriced but not the stores fault. They also have iron out which is helpful when cleaning my rocks and minerals. Didn't purchase any today but it's nice knowing I can come here for certain items of need and knowing that it is in stock.

Horrible customer service. The people working there have zero knowledge or ability, it's like…read morethey'll hire anyone to work in a hardware store. Basic principles are too much for these people. Need help? Good luck, you won't get help with anything in the Rocky's stores. And their inventory is a joke. Shows available online and when you show up it's not there any the staff are less than no help. Selection sucks on what they have and they charge more than anyone else if they do have it, no value there.