Attention to Detail Missing on this Repair:…read more I recently got a rock chip on my windshield and contacted my insurance company to have it repaired. They recommended a different windshield repair provider, but I chose to go with Novus since I had worked with the owner, Alan Paul, on previous repairs. Alan reached out to me on Saturday, September 6th to schedule the appointment. I brought in my SUV for the windshield replacement, but unfortunately, I encountered several issues with the repair. The technician seemed unfamiliar with reinstalling the sticky pad for the Touch Keypad Entry System on my windshield. He removed the keypad, stuck it onto the adhesive pad, and then tried to apply it to the glass. This resulted in a large air bubble underneath, as the correct method is to adhere the pad to the glass first before attaching the keypad. I contacted Alan about the problem, and he assured me that a more experienced technician would correct the issue. We scheduled a follow-up appointment for the following week. However, when I arrived, the same technician was assigned to fix it. He told me, "I know how to fix it now--I brought my credit card," and proceeded to use it to try to smooth out the sticker. Despite his efforts, the new sticker still had several white spots that looked like either scratches or air bubbles. I wasn't satisfied with the result, so I took my SUV to the Toyota dealership's accessory shop for a second opinion. They advised me to let the sticker sit in the sun for a month and return if the issue persisted. While showing the Toyota service manager the issue, we noticed the plastic trim around the windshield wasn't fitting properly and kept popping up. Upon closer inspection, it became clear the Novus technician had broken the plastic trim and reattached it without informing me. In the meantime, I had to drive to Asheville, NC for business. After returning, I washed my SUV and noticed the windshield wipers were misaligned and resting on the hood--clearly not reinstalled correctly. Thankfully, I didn't encounter any rain during the trip. Eventually, all the issues were resolved: the keypad sticker was replaced, the broken trim was fixed, and the wipers were replaced and realigned. However, the entire process was frustrating and time-consuming. The lack of attention to detail from the technician created unnecessary problems and multiple return visits. Based on this experience, I can no longer confidently recommend Novus for windshield repairs.

My son cracked his windshield last week and needed a new windshield. The price quoted was…read morereasonable, the service technician showed up to our house on time, and the glass was replaced quickly. This business made the process effortless and cost effective. I appreciated that I was able to work while the installer worked on the car and interacted with my son. A seamless operation. Would definitely use them again.

Dwaine and his team are outstanding. They are a company who stands behind their work, the go above…read moreand beyond in a time where it seems customer service has diminished. Not at Clear Vision Glass. They bend over backwards to satisfy their customers and make corrections when needed. I would give them 10 Stars if it was an option. I will use them if ever I have future window damage. I wholly suggest them to anyone who needs glass repair done. I will continue to sing their praises. The customer service is second to none!

Great service. Repair done as scheduled and ahead of time. Other businesses need to use their…read morebusiness model of price and service

Louis and his crew did an amazing job installing my glass partition shower wall! Thank you!!read more

They showed up on time for the estimate and repair. Was not cheap $761.00 for three pieces of…read moreglass but I wanted it done. During installation they broke one of the clips that allows the window to tilt out. I know that it was not previously broke because I pulled the screens out a few months ago and I would not have had difficulty doing it if it was not broke. The person who did the estimate did not note it as needing repair. To tilt the window in I would need to use a screw driver to undo the latch...I would have remembered that very clearly. I actually heard a bang and "shit" when they were working on it. Repair person said it was like that when I asked what happened. I would not use again.

Standard Glass is an invaluable local resource for all things glass and mirror. They are quite…read moreimpressive when you see the range of large scale jobs they have completed but we are just regular small project type of consumers, hard to believe they'd have time to deal with us. We were sent there by a local lamp and frame shop when they were unable to cut and replace an oval shaped mirror into an existing frame. Standard Glass not only did that expertly but advised us to go with a thinner and less expensive, lighter mirror glass which we would not have thought of. (you always think thicker is better) The second time we used them for custom cutting 2 pieces of glass for a top of a couple of nightstands. We were originally considering plexiglass (more expensive) but they advised us against it because it scratched easily and was ultimately harder to clean. They were right again! Better choices and less money. We are fans and couldn't recommend them highly enough.

Great company, the leader in glass anything in Southeastern NC. We had our customized glass shower…read moredoor put in and it went perfect from start to finish. Their warranty cannot be beat.

Quick & affordable Oil Changes was in & out in 20 minutes on the oil change of my Toyota Rav 4.read more

I would not recommend this shop! They handle their business in a shady manner! I had a piece of…read moremetal in one of my tires and went to buy a used tire but was told I can't just replace one tire on an AWD vehicle. So I bought 4 used tires from a shop near me because I didn't have over $1,000 for new tires. I brought my car to Prime Shield to get the four used tires I bought, mounted and balanced. They told me the tires tread was not good and wouldn't pass inspection, and one of them had a tear and wouldn't hold air. We agreed they would keep my tires on and I would return the used tires. But they chose to put three of the used tires on and one of my old tires. I told them that left me in the same predicament I was in already. They insisted that I pay $171.26 because they did the work! Not only did the tech say the tires were not good enough to pass inspection, but the manager Tom said they were in bad condition as well. I paid because I needed my car but, I let them know I was going to call the owner in the morning. The next day, the manager Tom had an attitude with my son and I. We asked for the owner Sam, and he said he would be in later. We stopped in again and he said Sam wasn't there. So, I asked him to please have Sam call me. He never did, so I called close to closing and the woman at the front desk, Robin, answered and said Sam was gone for the day. I let her know that I feel they should put my original tires back on and I wanted a refund because they knowingly put bad tires on my car and charged me $40 per tire. She started raising her voice, which was VERY unprofessional, as is her attire, to sit at a front desk, with her chest on FULL display. My son had to interject and ask her to lower her voice. I let her know that, had she said, the tires were already on when we noticed the tread, can you pay us something for their time, that would have been understandable. OR had she said, those tires won't pass inspection, but we can order you some new tires for x amount, that would have been appropriate. BUT, to go and put them on after they said they wouldn't pass inspection? That's shady!!! She said she would have Sam call me, and he never did! Apparently they have been open since November, but haven't gotten their license to do state inspections! Wonder why? Anyway, I would avoid this shop because they don't operate in an honest and trustworthy manner.

Can't recommend this business enough. Do great work with a quick turn around and reasonable…read moreprices. Thanks, Registers Glass for helping me with my projects!

They are amazing! Their service was quick, efficient, and very professional. Had my Tesla side…read moremirror installed in two hours. Other places were hesitant to work on it but they weren't. Thank you!

Wanted to help raise this places Yelp score, as it's rated 4.5 on google. Called around town and…read moredid find that Roberts offered the lowest prices by at least $30 for windshield replacement, so they get an extra star for low pricing. Their website also looks pretty nice, says they're open from 8-5 M-F. I called a few times and didn't get anyone until close to 11am, but still made an appointment at 9am in two days. On the day of my appointment, the shop was clearly closed, though I called several times and was skeptical when no one answered, I still showed up and disappointed to find it closed. Ended up going with a different company that could take care of my vehicle on the same day and offered home services, significantly more convenient. Sorry Roberts Auto.

Left car overnight and picked it up the next day. I don't have the slightest clue why they couldn't…read moreclean up the mess they'd made inside of my car.