I'm a neighboring business. After 4 days of having my food truck I'm greeted with "what do you…read morewant" and they haven't touched my truck. Last time I left it with them they took my key, closed early, and I had to cancel events. Will never give them my business again

Horrible. Took my truck 2 times in the same day. First they said nothing was wrong, picked it up,…read moreexact same problem again. Took it back, they kept it overnight, called mid morning next day, said it was fixed. withing the hour, same problem plus a loud wine from the same area. This was not the first time I been disappointed in their work. I will never bring my personal or business vehicles to this business again.

We have a 2011 Ford Fusion. Our air conditioner went kaput . AAA told us they couldn't fix it and…read morereferred us to Capital Ford. After charging us over $ 1500 it still didn't work properly. My son researched what he thought was a reliable and expert place. And he was so right they were extremely thorough and diagnosed the problem and fixed it expertly and completely! We were so thankful and extremely satisfied!! A big thank you and feel very appreciative! I would recommend them highly!!

Called about AC problem, they told me $149 diagnostic fee but if I fixed it there they would eat…read morethe cost of the diagnostic charge. Then quotes over $860.00 for the repair. But then turned around and said plus $173 for the diagnostic so almost $1000.00. So not only did they lie about eating the diagnostic charge they upped it $24 dollars. So we paid the diagnostic charge and left. Seems pretty untrustworthy to me when they lie from the start. I will definitely not return to this shop or recommend them to anyone.

The Car Guys are excellent. They saved my day. The service, quality and value of the experience was…read moreoutstanding. Would recommend!

Gotta give a HUGE shoutout to Chris and the entire team at The Car Guys! They over delivered on…read moreservice and did not stop working until they had multiple problems solved. Highly Recommend !

I had an extremely positive experience getting a state inspection and oil change. As a woman, I…read morenever feel fully comfortable getting any car service maintenance, but the service I got here was extremely respectful and attentive. I felt respected. The service was also very speedy even with a few cars in front of me! 10/10

Adding updates to my original review from several years ago…read more 7/11/24: Want to reiterate that these guys TAKE CARE of loyal customers. They have bent over backwards for me several times when i have been in need. Also, from a year ago: Went to these guys for a full synthetic oil change on 5/23/23 -- their price was $30 cheaper than Jiffy Lube! Then, coincidentally, as I was leaving town at 1230 on 5/26 on 74, my steering wheel started shuddering whenever I steered toward the right at high speed. Immediately turned back to Grease Monkey. Alan accompanied me on a test drive all the way from Monkey Junction back onto 74 to troubleshoot, ordered two control arms on the spot, shoehorned me into their schedule and had me back on the road by 4:30PM. Incredible! Nicest, most respectful guys and so relieved to have found a dependable, trustworthy shop. I had no idea they did all sort of mechnica work!

Complete installation from engine to tailpipe on my old 1998 Nissan Frontier…read more Excellent work, fair price for these days m

Very fast and quality service, fair priced, brought my Durango RT in today for a rear resonator…read moredelete and got me out the door in 40 minutes!

Lifesaver near Wilmington. Quick, cheap, and got the job done. Five stars. No thoughts beyond that.read more

Decided to try this place out since some people recommended it on Facebook. Wish I never had…read more I made an appointment at 3:30pm two days in advance and talked about what I needed done: oil change, maybe filters, and to look at issue of a drive belt and tensioner since it has been making a noise. They close pretty early at 5:00 p.m. so they didn't mention anything about time constraints. When I arrived, the owner Rafik seemed to have forgotten that I even made the appointment. And actually when I arrived there was no one there to help me until their next door neighbor that they apparently share the computer with had come in and didn't even acknowledge me either. Then finally Yasmin, the front staff and Rafik arrive to help me. They have a very small waiting area but I figured I wait it out since they would close in an hour and a half of my appointment. They have a door that separates the working area from the waiting area. At least once every like 2 minutes, so many people were going in and out and would just slam the door. I have never come across people that had no disregard for the loud noise that slamming a door makes! Every time the door slammed, the noise would reverberate through the walls. It was so annoying I waited outside on their one table but then it got too cold so I had to go wait back inside. It didn't help that there were two of their kids there, who were some of the people going in and out through the door frequently. So they ended up taking longer than an hour and a half to do everything which was fine. Yasmin tells me that I need to have my front rear brakes as they only have 15% life left and the filters changed. I decided to hold off on them. They told me my car is done so as I'm in the middle of paying and getting my car back, I hear my car running in their work area and the same noise it has been having. I ask Yasmin why is my car still making that noise. And then Rafik comes out to tell me that I still need a lot more work done on my car, including the water pump and that this is an emergency procedure that needs to be done right away. When Rafik and Yasmin tell me what needs to be done on my car, they sound very confident and can make you falsely believe that they know what they're talking about. So Rafik says this will be a long procedure, which is not convenient with my schedule. They don't offer a loaner but Rafik was nice enough to offer to pick up my car and drop it off for me. He lives in Carolina Beach so it would be easy for him to do that as I live in Carolina Beach as well. This is when I find out that Rafik used to be the same owner as Pleasure Island Automotive on Carolina Beach. Pleasure Island Automotive had some bad reviews so it makes me second guess Rafik's recommendations. I decide to go to Stevenson-Hendrickson Honda to get a 2nd opinion. Stevenson-Hendrickson Honda is where I usually get my work done and I regret cheating on them. So Honda tells me the only air filter I would need to change soon would be my cabin air filter which I can wait till my next oil change to do. My front brakes also don't need to be changed right away, I still have a little bit of life left in them-The brakes were at 4mm. There's also nothing that needed to be fixed with the water pump. Well, I can give Rafik the benefit of the doubt and say maybe his recommendations were just his personal opinion. Regardless, their recommendations will rack up an expensive bill that can break your bank. The only good thing about the whole experience was they gave me a discount for being a first-time customer. Too bad I won't be a repeat customer!!

10/10 experience! Customer service is truly top notch. They were welcoming, explained everything…read moreclearly, and took great care of my car. New location is amazing. I will not go anywhere else for service. They treated my parents with such care for many years and continue to impress me with their honesty. Thank you PAS. I'll be back!

Been coming to Chris for years now great service, he has serviced every auto I've owned MB,…read moreBMW,Volvo and Land Rover.

Amazing and quick service, would come back anytime. Very friendly and got me in fast.read more

I had a terrible experience with them. I got a quote one day for service, and then a total…read moredifferent quote when I took my car in. It seemed as though they began to nickel and dime me for other things, as the owner knew that I was in a financial bind, so he was taking advantage that. It's a shame the some mechanics will try to take advantage of those who know little about cars, especially women. But the sad part is, he could have had a loyal customer for life instead of trying to get a quick buck.