FYI. New owners took over in 2023 do not pay attention to any old reviews. Thank you…read more My name is Steve , the day you took over from John L, I went to you before you were even open and spoke with Brian about being a lifelong customer of John's, and wanting to keep relations alive. When you opened, i had my son bring his Subaru cross trek and Brian was the one preformed the body work and repainting and we were very satisfied. My other son and I also have a Durango SRT which we show in competitions. I came back a few weeks ago and spoke with Lindsay as Brian was gone, which was to install and adjust a carbon fiber hood and installing the vents in the hood as well as a carbon fiber trunk wing. I provided phone numbers/ Names of who to call for any questions or issues since this isn't a "everyday thing" shops around here do and in total spent 45 min at your shop going over everything so they're are no issues or problems The vehicle was there for over 1 week and during that time multiple attempts to contact the shop were made to make sure things were moving along and and the only call I received was 2 days before I picked it up to say 3M tape needed to be ordered. The shop phone is NOT monitor and there is always a full voicemailbox. I eventually had to drive over to the shop to ask about it's status and on the day we were instructed to pick it up, when we arrived we were told it was NOT completed and Lindsay was misinformed. The day we actually picked it up, my son went over the car and they're were several issues. The trim from under where the trunk wing spoiler was taken off and left lying in the trunk for whatever reason. I was told they were looking to see if they could drill holes to attach the accessory wing which I'm glad they couldn't because that would've not only destroyed my original wing but the $1,000 carbon fiber wing as well and is NOT how its supposed to be installed as I provided documentation on how to properly install it which involved 3M taped and silicone. It was installed using the 3M tape ONLY. The hood is installed very far forward, the vents were not installed correctly by not having the clips under the fiber layer, and make screw mounting hole elongated, if not aligned. On top of that the packing tape from transportation was never removed and now I have to clean off tape residue. Again no one called tech support to confirmed installation and how it should look. The windshield wiper sprayers had to be relocated into the Cowell, which not reinstalled correctly and now water can get in around arm gasket not making it sealed. When asked about this issues, Lindsay stated she had trouble aligning the drain vents in the cowell, I then asked if she contacted the company for questions to which she replied "no" and that someone watched how to install them on YOUTUBE. In my opinion, as a paying customer who's frequent this shop for 40+ years the treatment and service I received is 100% unacceptable. Prior to leaving your shop I expressed my concerns and frustrations to Lindsay to which I recieved excuses and frustration from her which included "we don't do this" to "I didn't charge you alot because we don't normally do this" and my personal favorite which was "well maybe you should have taken it to a custom shop" To which I say both are inexcusable and completely unprofessional since this was a task she took on and if she felt she couldn't do it she should have stated so. I had very high hopes of bragging about your Shop at the shows and how a local business now has custom experience that would open new venues. Before I left, Lindsay did get to a point where she said she would give me our money back for the issues and frustration. I was hoping this could be rectified and just Fixed. But I have given it serious consideration and I unfortunately can not let this slide. I do not feel secure returning this car there again to have issues rectified. The car has been taken elsewhere to be redone by a shop who has experience which is not local and because of this I would like a refund. I really wish things had turned out better in this situation because not only have you lost local business but a returing local and loyal customer of over 40 years. Thank you. . For this consideration, we will not leave any reviews or talk ill of your business as we understand mistakes were made and an attempt to rectify the situation are yet to be made This was what was sent to the business and They never responded.... SO Let the Reviews Begin.... Under new ownership, and I would not recommend them....

The worst body shop, firstly the owner is the most rude person I know, 1 month with my car, only…read moretaking money from my insurance, almost 10k and in the end when I went to pick up the car when I got home the car was failing on the radar, when I went to my dealer the radar had not been set correctly I had to pay almost 1500 out of pocket, do not go to this body shop!!!! you will lose money and time!

I told when my car went in for repair it would be 2 to 3 weeks and it ended up being in there for…read more11 weeks. I finally picked it up today but before I picked it up they made sure to let me know about my deductible and that if I was going to pay with a credit cards it would be 3% more for a processing fee. I would never recommend taking a vehicle there for repairs.

A semi tore my front bumper off in a hit and run - Ward's had my truck back and running like new,…read moreand everyone there was so sweet about it! Wouldn't go anywhere else!

Expensive and vey rude. Disppointed by how Joe treats his…read morecustomers, he changed his price after he started working on my car, I felt being blackmailed. Questionable quality of work. I will.never go back!

My 18 year old son rode his car into a ditch and Joe was there at 1am within minutes of a call…read more He professionally handled my concerns and the towing and worked with us and insurance adjusters to figure out best next steps. I felt I could breathe again.

1965 Oldsmobile 442 was badly in need of new control arms, bushings & ball joints and alignment. I…read moregot an appointment at Hendricks, and am throughly impressed with the professionalism, quick turnaround, and reasonable rates. Car drives great and I'm a happy man!

Hendricks has recently been servicing my car since my other repair person retired. Last week due to…read morethe cold weather my tire inflation warning light went off. I took it just up the street to my local repair shop because a hand injury made it difficult for me to put air in the tires. The shop was so nice, we chatted, I pet their dog, it felt good. When they pulled my car out they told me I needed an inspection (true) but that I would not pass it without new breaks (false). I took the car to Hendricks for an oil change and they said the breaks were fine for now but could be replaced when I do the next oil change in 6,000 miles. I'm a 70 year old woman. I feel more sad than angry about this experience. I'm pleased I have Hendrick to work on my car because my car dealer also pulled a similar trick with my last car. A woman friend recommended Hendricks. They are worth crossing the bridge for.

terrible. I would give zero stars if possible. my vehicle broke down across the street from this…read moreshop. This shop agreed to fix it for me. every time I called for an update he claimed he was getting to it that day. after 3 weeks of having my car and doing nothing with it I decided to bring it elsewhere. when I arrived he had it buried behind other cars and refused to move the other vehicles and said it wouldn't even happen that day. he told me "I will get to it when I get to it, I don't work on demand". after the police got involved and ordered him to move the vehicles he finally complied. I would not recommend !

Old school family mechanic garage Ralph and his team are fantastic . Reliable, knowledgeable and…read moreprofessional. He works on all my vehicles. A blessing to have in the community we love Family Automotive

I have counted on their service for a restoration of one of my cars as well as repairs and general…read moremaintenance service. Always friendly and professional attention.

Be careful they ripped my buddy off big time. And the work was not very good. I would not go their…read moremy friend was way overcharged stay away from this place.

I brought my 2018 Audi into the shop for removal of scratches on the hood. Not only were they…read morepolite and professional, but the job they did was excellent. They charged less than quoted and was finished ahead of schedule. I would recommend them to anyone.

My husband's truck was rear-ended recently and with no experience with this body shop he decided to…read moretake entrust them with his truck. He was so glad he did! From insurance to replacement parts to the rental car, they handled everything. His truck was in such unbelievable shape prior to the accident (because he's a fuss budget) and they returned it to him in a condition (including washing it!) that he was thrilled with, and that's not an easy thing to do! Highly recommend!!

Not only was everyone very friendly and helpful, they made what might have been a challenging…read moreprocess easy and even pleasurable. Not only that, but they didn't just repair my car. When I picked it up it was as neat and clean as when I drove it off the car dealership lot! I cannot recommend them highly enough.