I am writing this review in response to the owner's way of handling our issue. My wife and I…read morebrought in our comforter to get it dry cleaned. As first-time customers, we decided to trust Green Leaf Cleaners because the owner was very confident and experienced in his work. We disclosed that the comforter required delicate care, as it was made with silk, to which he stated he handles delicate materials all the time. To our surprise, after we had picked up the item and brought it home, we inspected three holes about one inch long on certain areas of the cover where there were "flowers" stitched on, as well as several smaller sized holes. I understand that as a business owner, you must protect yourself by not admitting fault when we brought to your attention that your machines may have caused damage to our item. We could have demanded the current market value of the comforter as compensation, which is $500, but chose not to. Instead of taking accountability, you denied our allegations and instead offered to repair the holes as a "courtesy" because we showed up as first-time customers, as if you were doing us a favor. With our intention of showing you the damage, not only the big holes but also the smaller-sized ones, you portrayed a negative attitude by chuckling and shaking your head when we were pointing out the small holes. With that behavior, we believed that we couldn't entrust you to repair our comforter anymore. We appreciate that in the end you agreed to give us a partial refund of $50. However, you first said that (1) you didn't have cash and (2) you needed to contact the credit card company to issue the refund, as you didn't know how to, therefore asking us to return in a day or two. We asked for it in writing for reassurance. I suppose you didn't like the idea because you ended up handing us $50 in cash. I have respect for what you do as a small business owner, working tirelessly on so many items every day. It's not easy work, and I can tell you take pride in what you do. However, I suggest that you work on your integrity and take personal responsibility, having money-back guaranteed policies for your business, and most importantly evaluating your empathy and customer service. To customers out there: take pictures of your item before you bring it to this business, and be prepared that they will only partially compensate if your item incurs damages.

Last year, I brought my Burberry hoodie to Green Live Cleaners. When I went to pick it up, they…read morecouldn't find it and kept delaying for more than three weeks. When it finally came to discussing compensation, the owner said they would only pay $100-200. This is outrageous, considering the hoodie cost me over $900. Instead of taking responsibility, the owner even threatened to call the police on me, saying I was "disturbing" their business, when all I wanted was a fair solution. Since they refused to resolve it, I filed a Small Claims Court case. Nearly a year later, the judge ruled in my favor and awarded me the compensation I deserved. This whole experience was extremely stressful and unprofessional. If you ever face a similar situation, don't be afraid to stand up for yourself--take it to Small Claims Court and let the law protect your rights. Avoid this place at all costs.

Complete Cleaners is a great dry cleaner. The staff are super friendly, professional, and always…read moremake you feel welcome. My clothes always come back spotless, perfectly pressed, and never with that harsh chemical smell. Turnaround is quick, prices are fair, and they've even helped me out with last-minute requests more than once. It's rare to find a business this reliable and consistent -- definitely recommend!

Very pricey... just one young teenager blazer cost $16.50. If not new customer, would not have…read morediscount (one time only). Can't expect the other garments cost!! They would be expensive. This cleaner has same day service, drop-off before 9am and pick up after 3pm. Front staff was friendly though. Will update after pick up! Add'l comment: quick service, got a text saying ready to pick up before noon. Thats the reason I gave 1 more star. The garment looked clean. (It was not dirty though, just wanted to dry clean after a few times wearing.) Just too expensive to dry clean one blazer! Can't imagine how much to clean other garments.

I first came here about 4 years ago to have my wedding dress cleaned, and they did an amazing job…read more I recently came back again, and I'm just as impressed. They worked so fast to fix 3 of my clothing pieces, and everything came out perfect. I'm petite, and they were able to tailor my overalls to fit me like a glove, seriously, they look so good now. They also fixed one of my jackets at the waist, and the fit is now exactly how I wanted it. The quality of the work is incredible. The stitching looks so professional that you can't even tell anything was altered. Jennifer helped us, and she was amazing, super kind and helpful throughout the process. Highly recommend this place!

Complete Cleaners is not what it used to be. Since the change in management, the service has become…read moreunfriendly and unaccommodating. I had two pairs of pants tailored incorrectly. When I asked if they could fix the mistake, I was told I would need to pay again. Under the previous ownership, they would correct errors at no additional cost--so this felt like a big step down in customer service. Another issue is that they now require payment upfront. This makes it difficult to address problems after the fact, since you've already paid regardless of the outcome. The overall experience has also declined. Instead of returning items neatly steamed on hangers with protective covering, they now hand them back folded in a paper bag. It feels rushed and lacks the care they used to provide. Overall, the new management seems to prioritize process over customer satisfaction. Unfortunately, I won't be returning and cannot recommend this place.

I came in looking to get a bridesmaids dress altered. I got changed in the back, stood on a…read moreplatform in their shop and was able to get measured quickly. They have a pair of 3-4 inch heels to give you an idea of how much you need removed, but you should bring your own shoes if you have them ready. Needed about 3 inches off the bottom since it was too long and costed $50. A little higher than what I expected but the results are great, very clean stitching, can barely tell it was altered in the first place. It was ready in a couple of weeks. Thank you!

I've never done dry cleaning before so to do this in a city where I just moved to and not my…read morehometown. I didn't know where to look. (Also you do not need to bring the hangers with them, they end up giving you some sturdy ones at pick up) After a bunch of research this was the closest I could find that I felt was right and sometimes you gotta trust your gut. I took my suit and blazer in for a clean on a Tuesday and was quoted to come back on Friday. Luckily I didn't need it right away but that should give y'all an idea of how long it could take. The kind man helped me and made it seamless and easy. Picked up my stuff Friday afternoon and it was a lady this time who was soft spoken and also helped me with my questions such as alternations as I need to do that at a later time. Overall I'd come back again and hopefully get my suit altered too to see how their quality is

As someone who's worked in the fashion industry in LA, having your go-to local dry cleaners is…read moreabsolutely crucial. After moving back to the Bay Area I was searching endlessly for competence, then I found Smart Dry Cleaners: Sumi is truly the best. She's kind, efficient, and incredibly skilled with both alterations and delicate pieces. She's transparent with timelines and has never been late, not even once. Sue has tailored and dry cleaned all my trousers, jeans, jackets, and delicate fabrics like tweed, cashmere, and silk. Her pricing is beyond fair, and her attention to detail is unmatched. HIGHLY RECOMMEND. She even revived my sister's wedding dress from 2014 and my cotillion gown from 2012 that had deep stains, discoloration etc and both came out beautifully! Almost brand new again. I cannot emphasize enough, if you are looking for your local dry cleaners for routine pieces, occasions or alterations for an upcoming event, this is the place to go. *If you need something done urgently, I would go at opening and be direct on when needed by if it's for an event*

Sue has been our go to seamstress for dry cleaning, alterations, and custom apparel for over 25…read moreyears. Her craftsmanship, attention to detail, and dedication to her customers are truly exceptional. My wife and I have trusted her with everything from simple alterations to special clothing projects, and now even our grown children continue to use her services.

They are friendly and quick and efficient. Never habe any trouble or missing clothes here. Its…read morenearby and the prices are competitive.

I had a horrible experience with a pair of ski pants I needed hemmed. Note, the alterations…read morespecialist comes 1x a week--every Tuesday so if you're tight on time, this may not work for you. I came last Tuesday wanting to get my ski pants hemmed as they are too long. I had bought these pants on Amazon for less than $30. The lady looked at my ski pants and told me that it will be $20 because there's 2 layers to hem. If it was a normal pair of pants or jeans, it would be $10. I thought, fair enough, I'll pay $20. On my way home I was thinking, the alterations cost nearly as much as the pant itself and wished I was taller so I didn't always have to get all my pants hemmed. Fast forward to today when I picked them up. The same lady who examined my pants told me that I will have to pay an extra $10 because the alterations specialist spent a lot of time working on my ski pants and broke a few needles. At this point, I was a little irritated. I get that it took longer to do than normal pants but you already charged me DOUBLE for these pants because it had two layers. But to try to pull a fast one after the fact and tack on an additional $10 is not cool. So. Not. Ok. I told the lady, "no, I'm not ok with paying an additional $10 when you already charged more from the onset. If I you want me to pay more, then I don't want the pants" and I proceeded to walk out. I was really ok and ready to leave those pants. In my mind, I was not going to be taken advantage of nor was I willing to pay just as much to hem the pants then to just buy it outright. As I was leaving, she said, "OK, OK, but no more next time!" and gave the pants to me. There's one thing we agree on, there won't be a next time.

Clean, well-functioning machines. Ample parking. Change machine works fine. Time to re-stock some…read moredetergent; otherwise a-ok.

They are nothing short of amazing. Kind friend I and take customer service to an next level. They…read moreare an amazing place to have your clothing, dry clean I will be going there and suggested you do the same

I had been coming here for years with no issues until they lost my customized wedding shirt. I've…read moregone in 4 times asking for an update but they claim they're still looking for it. They always assure that they will call back but haven't done so. They claim they're still looking for it even though it's been over 2 months. No reimbursement for the shirt has been given.

Not the same place it used to be…read more I came here years ago when they first opened--probably over a decade ago--and they were great back then. Unfortunately, that's no longer the case. I recently dropped off a blazer for two things: 1. Sleeve and collar repairs (to fix broken stitching) 2. Dry cleaning They called me to clarify the alterations and said they could fix the sleeve, but the seamstress "doesn't like to do collar work." That should've been my red flag, but I let them go ahead with the sleeve. When I came to pick it up, I pointed out that the stitching looked awful--completely unprofessional. It was a sloppy hand stitch, and they claimed it was "reinforced." I've included a photo so you can judge for yourself: the left side shows the original factory stitching and the right side is their work. Not even close. I was quoted $18 but charged $15, so I assumed they at least did the dry cleaning and maybe knocked a few bucks off. But when I got it home, it still looked dirty. I called to ask if it had even been cleaned, and that's when they told me the ticket only said alterations. That was never the agreement--I was clear when I dropped it off that I wanted both. In the end, I paid $15 for work that now needs to be redone, and I still need to get it dry cleaned somewhere else. I let them know I'd be writing a review because this was frustrating, disappointing, and just not worth it. It's a shame because they used to be better. I won't be back. _________ Let me clarify a few things in response to Eric's reply: First, price was never the issue. When I dropped off the blazer, I was given an estimate for both the collar and sleeve repair. I was told the collar might not be worth fixing due to cost, and that the seamstress would need to confirm pricing. I never declined the service to "avoid the cost," nor did I say I'd fix it myself--I was waiting for a quote that never came. Second, there was no hole in the armpit area. There were two areas in the collar that needed repair, and loose stitching on the sleeve that needed reinforcing. These were clearly pointed out during drop-off. Third, I didn't ask for a discount. I voiced my concern about the quality of the sleeve repair when I picked it up--it was poorly hand-stitched and clearly not professional. The employee then went to the back, made a phone call, and returned to charge me $15. That price reduction was your team's decision--not mine. I also requested dry cleaning when I dropped the blazer off. That part of my request was ignored. When I called to ask about it, I was told the ticket only said "alterations." So somewhere between drop-off, alterations, and pick-up, there was clearly a breakdown in communication--either between the front desk, the seamstress, or management. And for the record, I didn't "threaten" a bad review. I said I would be writing an honest one, and I did. The photos I posted clearly show that the stitching was not done to a professional standard. That's not an opinion--it's visible. Instead of trying to discredit my experience or twist the facts, I suggest taking this feedback seriously. I was a returning customer from years ago and gave your business a chance. But this visit was disappointing and frustrating. The defensiveness in your response only confirms how little accountability you're willing to take.