I had been coming here for years with no issues until they lost my customized wedding shirt. I've gone in 4 times asking for an update but they claim they're still looking for it. They always assure that they will call back but haven't done so. They claim they're still looking for it even though it's been over 2 months. No reimbursement for the shirt has been given. read more

Not the same place it used to be. I came here years ago when they first opened--probably over a decade ago--and they were great back then. Unfortunately, that's no longer the case. I recently dropped off a blazer for two things: 1. Sleeve and collar repairs (to fix broken stitching) 2. Dry cleaning They called me to clarify the alterations and said they could fix the sleeve, but the seamstress "doesn't like to do collar work." That should've been my red flag, but I let them go ahead with the sleeve. When I came to pick it up, I pointed out that the stitching looked awful--completely unprofessional. It was a sloppy hand stitch, and they claimed it was "reinforced." I've included a photo so you can judge for yourself: the left side shows the original factory stitching and the right side is their work. Not even close. I was quoted $18 but charged $15, so I assumed they at least did the dry cleaning and maybe knocked a few bucks off. But when I got it home, it still looked dirty. I called to ask if it had even been cleaned, and that's when they told me the ticket only said alterations. That was never the agreement--I was clear when I dropped it off that I wanted both. In the end, I paid $15 for work that now needs to be redone, and I still need to get it dry cleaned somewhere else. I let them know I'd be writing a review because this was frustrating, disappointing, and just not worth it. It's a shame because they used to be better. I won't be back. _________ Let me clarify a few things in response to Eric's reply: First, price was never the issue. When I dropped off the blazer, I was given an estimate for both the collar and sleeve repair. I was told the collar might not be worth fixing due to cost, and that the seamstress would need to confirm pricing. I never declined the service to "avoid the cost," nor did I say I'd fix it myself--I was waiting for a quote that never came. Second, there was no hole in the armpit area. There were two areas in the collar that needed repair, and loose stitching on the sleeve that needed reinforcing. These were clearly pointed out during drop-off. Third, I didn't ask for a discount. I voiced my concern about the quality of the sleeve repair when I picked it up--it was poorly hand-stitched and clearly not professional. The employee then went to the back, made a phone call, and returned to charge me $15. That price reduction was your team's decision--not mine. I also requested dry cleaning when I dropped the blazer off. That part of my request was ignored. When I called to ask about it, I was told the ticket only said "alterations." So somewhere between drop-off, alterations, and pick-up, there was clearly a breakdown in communication--either between the front desk, the seamstress, or management. And for the record, I didn't "threaten" a bad review. I said I would be writing an honest one, and I did. The photos I posted clearly show that the stitching was not done to a professional standard. That's not an opinion--it's visible. Instead of trying to discredit my experience or twist the facts, I suggest taking this feedback seriously. I was a returning customer from years ago and gave your business a chance. But this visit was disappointing and frustrating. The defensiveness in your response only confirms how little accountability you're willing to take. read more

Dry Cleaning Station - Dry Cleaning Near Me - Hayward, California

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I really loved this place and gave over $500 to them in just a year and half of business. Unfortunately they damaged a skirt and would not help me find a remedy. They offered me $10 credit which felt like I am not valued here. I love to support local business so this was really disappointing. It was a brand new skirt I brought in and never got the chance to wear it. Up until this point all the work had been excellent and it is close to my home so I am disappointed to have to find another place to go to. I went in with good faith to explore options in restoring trust with the business relationship because I wanted to continue coming here. I didn't ask for a refund. I didn't ask for cash back. I asked for a credit or gift card on my account for some amount. Eric the manager (and maybe owner) said all he could do was $10 because "the skirt is still wearable and the damage is not noticeable." He said if he gave me $50 then he would own the skirt. I took the skirt back in on 1/21 because I noticed the damage on 1/20. The young man behind the counter said a manager would call me. I called on 1/27 to follow up because I had not heard anything. I spoke to the woman who handles the dry cleaning directly and she was very rude. She told me she cleaned it herself and used those pins. She told me I was the only one who ever complained which looking at the reviews is not true. I told her I was just following up because I had not heard anything from them. I asked when the manager would be in so I could go in and speak to them since that was what they said were next steps. I went on 1/30 and had the interaction with Eric. When he returned the skirt to me it was in a pants clip hanger and not safety pinned which I'm not sure why it was not originally handled this way. I was never offered an apology. Instead I was patronized and mocked. Unfortunately throughout this process I felt belittled and disrespected. It felt really bad. I won't be coming here again. Updating this review because the owner replied: there is not a consistent policy because when I went in Eric said "I can do 5 percent" and then said "okay 10 percent". "Okay so what would you like". So there does not seem to be a policy that is consistent with everyone since he was making it up and changing on the spot. Even in their reply on yelp and google no apology or accountability was provided. A $20-$25 credit to someone's account would come out to 1-2 free items to be cleaned. Which for someone like me who spends $75-$225 every time I come here felt reasonable. read more

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My sons Warriors jersey, 30 Curry very expensive jersey that is worth more now was damaged ! A letter was missing when I picked it up. Was compensated $75 , not justified! read more

Dry Cleaning Station - "A" is missing now ! Upset ! - Dry Cleaning Near Me - Hayward, California

Brought in 2 pairs of pants for alterations. First pair is yoga type wide leg pants which they did a very good job. Second pair is wide leg jeans that came back uneven so I had to bring them back for a second time. They did end up fixing it for free. Wait time was about one week which is not bad at all. Customer service is super friendly. For shortening length only, I paid $16.50 per piece. read more

I arrived at this place and it was closed! The sign said open but then in tiny letters, there was a sign that read that "will be back in an hour". So sad. read more

The first time I came here I dropped off a coat and a vest , when I picked and took it home I realized that my coat had a lot of lint on it they did a poorly job Il.the second time I came I dropped off some dress pants and they told me they would have it ready in a few days on a Wednesday came here on Friday and the guy said he couldn't find my pants and that they would call me, another week passed and i still havent herd from them , i called them a few times and no answer Then today i came but nobody there a sing on the window said they were out for delivery .this place socks! Poor customer service not coming back here to bad was very close to my place. read more

They don't have any prices listed so you need to ask or just get a surprise bill at the end. Pay with cash or pay a service charge to use credit card. They don't really follow the posted open/close times. It's really an estimate of when they open/close. I was there at 9am and store was closed even though it says they open at 8:30. And I went to pick up before 7pm and again, they were closed even though it's supposed to be open until 7pm. read more

I don't take my clothes here to dry clean, but I do come here to hem my pants. This is a really small shop that seems to be operated by one lady and I'm not sure who is in the back, but it doesn't seem too busy. She seems to be busy working in back every time I come here, but she's very prompt with tending to customers. Every time I bring my pants here, I give her a sample of what length I want and she gets it done! I think she charges $15 for a pair of pants, which is pretty competitive. I used to pay over $20 at Geety's in Union City, but after a bad experience there, I decided to try a new place closer to home. This place gets the job done and on time. I love the seamless process. I bring the pants in, she gives me a ticket, I pick them up and everything is ready. Lastly, I get home and try them on and I am pleased with the results! read more

I've been coming to this cleaners for years and it's been pretty good. The last time I dropped off my duvet cover, I was not happy with the results and they said the manager would call me. I called a couple times and couldn't talk to anyone in charge. I bought a new duvetso I let it go and forgot actually. This time my daughter's Janie & Jack dress was ruined and they said they would call me to see if they can clean the parts that "bled" but still no call. They are not good with following up. If anyone knows a great cleaners in the area, please message me :) read more

I'm a new resident of the city if hayward, and finding a good dry cleaner was a must. Usually I like my dry cleaner to be close to home so I can quickly drop off and pick up. The section this dry cleaner is in is convenient, there are multiple other business. The dry cleaner itself is not big but enough for my needs. Went in on August 31st and told me my suit would be ready sept 4th due to the holiday. I dropped off a 2 piece suit and a button up shirt, it all came out to $17 and some change. The guy that helped me out was friendly and approachable, and that is always a plus. I am not sure if I am ready to make this my go to dry cleaner but will definitely come back to check them out again. read more

always bring my alteraiotns and dry cleaning here. mitch is great. fast turn around and great prices. read more

Dry Cleaning Station - Dry Cleaning Near Me - Hayward, California

I was looking around for a place to get my suit dry cleaned, so with my trusty Yelp app I found this place. My regular place I would go to went out of business and I was in dire need of dry cleaning service. When I came here, it was not busy at all and was greeted with a smile and friendly service. The process didn't take long to drop off my suit and dress shirt. The turn around time was very reasonable. It took about 3 business days to complete the dry cleaning process. I was in no rush to get my garments back. When I came to pickup my garments, the friendliness and great service was consistent. My suit and shirt were nicely cleaned and pressed. This place is eco-friendly for dry cleaning. I most definitely will be back here for my dry cleaning needs! read more

Very reasonable price, very nice customer service, super quick and polite. Everything you'd want from a dry cleaners.

I had to dry clean my cousin's graduation gowns at last minute. They did a rush order and it came out nice. Great communication and reasonable prices for the good quality! The lady in the front was very friendly and funny. Thank you!!!!! read more

Excellent service, excellent prices. I brought in a 30+ year old goose down comforter to be cleaned. Very happy with their work. I will use them again!! read more

Great cleaners. Always is able to make everything right for me. Cleaning, heeming my clothes. You will not be disappointed, pays attention to detail! read more

Open during covid! staff is allways friendly and accommodating. fast and excellent service. would highly recommend if you live in the area.

Awesome place to get your dry cleaning and laundry needs done. It all starts out with the incredible owners. Eric and Mitch are both very friendly and professional in dealing with their patrons. I've used them for my suits & huge items that need laundry. They are straight to the point when dealing with your concerns. They will still try and find a way to address them even if they know that it will be hard to solve the issue. Most of all, they are my go to place for our table mantles that we use at our bbq events. Big mantles with lots of bbq sauce stains. They always come back clean and spotless...just like brand new! read more

Once again I'd like to thank you all for the amazing job you've done. My jackets and uniforms look amazing. The alterations are perfect and that patch work looks great. Thank you for the quick and efficient work that you've done. Definitely worth every dollar. read more

Always very helpful, owners are nice. Mitch thank you for always doing a good job on our clothes!

Loved working with the staff. Friendly, efficient and surprisingly affordable. So happy with how my clothes turned out. Very highly recommended read more

Never really got anything dry cleaned. This was my first dry cleaning experience and it was nice and easy and my jacket was nice and clean! The store looks very organized and clean as well which is a huge thing because I don't want a dirty place to do my dry cleaning. read more

found this great place in Hayward. Family owned. This will be my new go-to dry cleaning place. They are efficient and reasonably priced. Quick service even for last minute requests. Very friendly staff with great customer service. read more

Great place and open during the pandemic for all your dry cleaning needs. Lots of parking and ease of it is always a plus. The owner of the shop was super sweet. Prices are reasonable. I was able to pay ahead and let someone else pickup my dry cleaning - no problem. Dropped a long dress on a Wednesday and was available by Saturday. read more

Easy drop off with fair prices. No BS In pickup and my shirt turned out great. The owners are friendly and helpful. Glad to support these kinds of family businesses! read more

Nice people and have used them quite a few times. Lower rating because on a couple of occasions, the stain was not removed despite me pointing it out. read more

This place saved me from a lot of stress! My flower girl's dress needed to be loosened (the zipper won't close) and after a horrible experience with another seamstress, it was such a relief to have someone look at a dress, analyze it and start marking certain spots on it before even talking about money. They vetoed our suggestion of doing a corset and suggested a better way which I thought was pretty creative because I didn't even think about it. They charged us a lower price than the others and the dress turned out fantastic. Will definitely be coming back for more alteration needs! This is a business worth supporting as they really want to help you first and not just to make money off of you. THANK YOU AGAIN!!! read more

The customer service and quality of cleaning is what made me come back again and again. The white expensive prom dress with grass and soil dirt on the bottom were miraculously removed. will highly recommend read more

Located right off the highway and is also close to the Bart. The owner is very welcoming and super nice. Great service and quick turn around. Highly recommend Dry Cleaning Station. read more

I have been coming here for years!! Love the service and how nice everyone is. I normally bring in my husbands suits, dress shirt and coats. I feel like they have very affordable prices as well read more

This place is so awesome! I needed a new dress to be hemmed right before I left for vacation and was worried that it wouldn't be done in time. I brought it in on a Monday afternoon and it was ready by Wednesday evening. So here's the BEST part: the place closes at 7:00 pm, and I'm running late and was feeling really sad because I knew there would be no way I could get there in time to pick it up. I had a flight the next morning and had to leave before they even open the next day. So I call and explain my situation and I ask about their delivery options (which I remember seeing on their window when I dropped off the dress). The guy was super nice and understanding of my situation. He tells me he can deliver the dress to my house that night after they close! Fast forward an hour or two later and there he is at my house with the dress! Thank you dry cleaning station! You are the best! read more

I am usually hesitant when it comes to trying out new dry cleaners as I have had many bad experiences in the past. In the past few months I've been searching for a convenient and trustworthy stop near our home. The Dry Cleaning Station proved to be both. It located right off the freeway, making for an easy pick-up during rush hour. I used them for the wash and fold which was satisfactory with a quick turn around time. The loss of a star was for them not marketing or suggesting the delivery service (which would have been amazing at the time) that they have over a certain dollar amount. I'll definitely be utilizing them for future services. read more

Dropped off my clothes before 1pm, and had them rushed the next day by 4pm.. Quality and turn around was superb thank you!!!

Great service and reasonable prices. There has been one time when I went to pick up my clothes and they had a sign on the door that they were out delivering clothes and the time that they would be back...fortunately there's a Starbucks nearby and I went to have a coffee and wait. read more

So glad to have found this cleaners. They do excellent work for reasonable prices. Fast turnaround upon request, on alterations as well. Definitely coming back. read more

This place has the same quality service as more expensive ones. I walked into a shop and they dun did blasted me with a service cost of $17.95 for a man dress that I wore for 4 hours and I was like "Hot diggity darn!" while being coerced by my friend to pay it because she don't know how to leave. I reluctantly paid 18 dollars but then I came back for a refund cause that was too much and we yelped this place and it was supa dupa cheap like $8.50 for a man dress which was less than half the price of the other station. This be swaggy as hell. read more

I recently moved to Hayward and I am very picky about where I can find a good place for my clothes. Thanks to Yelp, I recently found Dr Cleaning Station. Quality cleaning, price and the place is really awesome with very good customer service. Highly recommend read more

Great place for dry cleaning and alterations! The staff is extremely friendly and provide excellent customer service. Accommodating to your needs. My boyfriend and I take our work uniforms to get cleaned at least twice a month. Always an awesome job and done in a timely manner! Prices are comparable to other dry cleaning spots, but you get the great consistent service every time. I get nervous with alterations, but I wanted to give this place a try. I got 4 of my dresses with lining altered and was able to get one rushed because I needed it for a work meeting. She was able to work with my schedule and did an excellent job with the alteration! I'm very happy with my dress and excited to see the other three dresses! Thanks for such an amazing experience! read more

This place is great for all sorts and scales of cleaning, alternations, and stain removal. Not only are they an economic decision, using their services is also an ecological decision, as they use green techniques throughout their business. I have gotten my suits dry-cleaned, my pant legs hemmed, sisters graduation dress altered, amongst many small stain removal requests. Small family-owned business, and always a friendly smile from over the counter to greet you warmly! read more