I am very pleased with their service. They answered all of my questions when I called. They also called ahead before coming out to do the work. read more

These guys seemed okay when I first contacted them. They said they charged $10 per bag and I asked is that price was deducted if I supplied yard refuse bags ( the big paper kind) They said, " No." that it was still a $10 charge when they used their bags. They said they used giant plastic bags and assured me that pick up would not be a problem with the bags that they used. Fast forward almost 3 weeks and the two bags -not for two enormous, too heavy for anyone to pick up bags - are still sitting at my curb. The trash guys will not pick them up because it's standard procedure NOT to pick up yard refuse in plastic bags. So now I have to pay $50 to have a special garbage pick up for improperly disposed of yard refuse. Yeah...maybe dont use these guys unless you want to handle and pay for disposal of the refuse yourself. So mad. read more

Would give negative stars if possible. Called company for estimate on cleaning gutters, was given a date several weeks out and told them I'd call back. They went ahead and scheduled a date without my consent, and then claimed to have sent someone out that performed a service when I wasn't home. I had gotten the gutters replaced between calling them and when they claimed someone visited. Owner was rude when I said I would not pay for a service I did not approve read more

I have used this company for several years, however, in the last year, something happened to their quality of service....I have two French drains connected to two downspouts and they ended up clogged to the point of overflowing AFTER this company cleaned the gutters....I unclogged them myself, called the company and asked them to NOT blow leaves down my downspouts....they sent a crew out (to their credit they did not charge me) to clean my gutters again and check the French drain downspouts....a week later, we had a big rain, and I noticed that water and gravel had washed down into my yard in front of the two French drains...upon examination, I found that this company had disconnected my downspouts from the French drains to, I guess, check them, but did a sloppy job putting them back...on one, they put the downspout on backwards, resulting in it coming loose and allowing water to flood through my decorative gravel and wash it into my yard and they took the screws out that held the straps on the downspouts and I could only find one...why they did not put the straps back on or at least save the screws, I don't know...just sloppy poor quality of workmanship!!....on the other one, the downspout was again not put back in correctly, basically just half way stuck in the pipe, resulting in more washing...I did wait to contact them, but when I did, got no response....then I sent another email cancelling my service...then I got a response that was nice, but did not offer to fix this in any way or to make the situation right...so, I will find someone else to do this job! My suggestion is if you are looking for a good, reliable, customer responsive gutter cleaning company, do not use this one! They have serious issues! read more

They cleaned the gutters and earned a star for that. they also dented my gutters. when shown a picture they said that must have been a branch, presumably from the tree that didn't drop any branches while they were there. they do not stand by their product. absolutely terrible customer service without a care in the world for you or your feedback read more

I wasn't able to actually use this company so service wise, I have no idea. But, I contacted them 6/23/2017 to clean gutters. They send emails telling you they will schedule you sometime in the next 10 days (weather permitting). It's 6/28 and I contacted them about when they would come out. The email stated ' You'll receive an email the day before service once the route is planned in your area. (The service is normally scheduled within 2 weeks). So, needless to say, I cancelled. Based on when I called and when they think they can come out, the process should be 3 weeks. No thanks. I need the cleaning done now or I wouldn't have contacted this company last week. So, beware and good luck. read more

They DON'T value new customers!Have had A horrible experience with this company. I scheduled for my gutters to be cleaned 19 biz days ago. (Nearly a month ago placed the request for service - in writing they communicate a maximum of 15 biz days)Note that business days so it has been several weeks. I was told they were coming to my home on Monday of this week. I shared with them several times that I had urgency on a gutter with a clog. Leading up to Monday the weather was perfect therefore no delays in the schedule. I was informed that the maximum days would be 15 days based on weather delays. It was supposed to rain on Monday but never did until late in the day and they were supposed to come in the morning,of course they canceled. Then instead of them servicing my home the next day they proceeded with their original Tuesday schedule and I got pushed to Wednesday between 2-4, it has not rained today But at 4 PM today I received an email saying that they were not coming and that they would reschedule. No indication of when. I've been extraordinarily patient. I attempted to call the manager at the office at 4:15 PM as they are open until 5 PM but Kelly The manager was gone for the day. They have not made my house a priority and I am a first time brand new customer. Very disappointing...don't waste your time booking their gutter cleaning service Because with my experience they continue to push you off the schedule not a great way to set an impression and build your brand with a first time customer! read more

I have been using this company for seven years. (abetterguttercleaning.com, not to be confused with a different company betterguttercleaning.com) They came out last week to clean the gutters for the normal $225. When they finished, they said they found a problem. He said five gutters on the back of the house were loose and needed to be resecured. He calculated a price of $510. I said okay. They completed the work and were leaving my house 22 minutes later. I felt that was an exorbitant price for less than 20 minutes of putting in a few nails. I called the office to complain. The office manager told me that was the price because the work requires special skills. I told her my lawyer requires special skills but he would never charge me that exorbitant rate. She called the owner. He told her because I'm a seven-year customer, he would lower the price to $350. I said I still thought that was steep. She didn't seem to care. I won't be using them again. I wanted to leave this review to warn others in case they are faced with the same scenario. read more

Last fall they cleaned my gutters on a misty wet day. I was not home when they did it. When I got home there was black muck all over the underside of the gutters and all over our 2nd story window sills. I called, and they said they would come back and clean it up that week. There was a note later that week saying they had been by, but nothing looked different. I assumed that rain would eventually wash this away. It didn't. When they contacted me early spring I told them I was still not happy. Davis Seaborn and I exchanged emails, and he said he would come by. I explained that you really could not see what I am talking about without viewing it from an upstairs window. I never heard from him again. I followed up with pictures. I still did not get a reply. My house is an older home with painted shut windows. I can't clean any of this myself, and it was NOT like this prior to their "cleaning." I would not recommend them. read more

I have been a customer with A Better Gutter Cleaning for over five years. Service that was initially best in class, has gone down hill over the last year and is now below average at best. It used to be that I would book, and then they would clean the gutters a couple days later. For the last year, actual service has usually been 12-15 days after I enter the request online (they schedule there service on the tenth business day). The quality has also dropped significantly. Originally, they would always leave the property looking great. If that meant they had to blow a few extra leaves off the drive it would be done... for my most recent visit they left a pile of leaves on the drive way itself. I have french drains, so they have to disconnect the flexible plastic part at the bottom of the spout before the blow the down spout. Again, no issues for the first four years of service, but in the last year they've managed to lose all the screws connecting the plastic parts to the down spouts, and only manage to realign the flexible part with the down spout about 50% of the time. The online booking is very convenient, but given other providers are cheaper (and have also provided proof of insurance) I think I'm done with A Better Gutter Cleaning after my last service. read more

I have used them for years & never had a problem. Yard has always been left clean & they put my gutter screens back in place as I requested. They gave me a senior discount which was helpful for me. It did take a couple of weeks to schedule but they told me that up front. Not a problem, it is not like gutter cleaning is an emergency situation. read more

I asked them to put in strainers in the downspouts that did not have them. They took the ones I already had in position out and put them to different places, leaving the drains I could reach and see empty / uncovered. Roof shingles on the ground. Had to call them back out to finish the job correctly. Tried to give them the benefit of the doubt and hire them a second time. Disappointed again, inconsistent pricing in relation to neighbors, no reward for repeat business, etc. They don't seem like they care if you use them or not when you call. This service is set up so that you make an appointment on line and they come whether or not you are home to do the service. I usually have questions and need feedback when it comes to home maintenance. read more