Fidelity home warranty, water heater repair, no call no show from these guys, super disappointing. Still no hot water.

Fidelity Home Warranty sent AMG Maintenance LLC out to repair my heating system. The owner, Adolph, arrived but didn't have a big enough ladder. Said he didn't know it was on the roof even though he did know. Said he would "try" to go get a bigger ladder and one of his guys to help. Then also told me he doesn't work on weekends and that I was in a bad part of town. I live in Downtown ABQ which has nothing to do with my broken heater and also is where I want to live. Needless to say I never heard from him again. Don't hire him and do not let your home warranty company hire him for you. They are incompetent and down right mean. read more

Now operating as AMG Mechanical - Beware!! Old Republic Home Warranty uses this dreadful company without offering any other option. This is the second time where we have had an issue with them honoring commitments. They are unprofessional, they misdiagnose the issues, they do damage without reason and they do not show up as committed. Dispatched by our home warranty company on August 5th, they scheduled and cancelled three times, then I finally had to go to an out of network vendor and our A/C was repaired by the next day! I would NEVER use this company and it should be noted that the same people were previously operating under another name and had a very bad reputation! read more

Scam. If you were refered by First American Home take to cash option for the insurance and find a real profetional. They did not awnser the phones, no call no showed apointments, sat watchinging youtube on there pohone to make it look like they took longer to do work. When they finlay were ready to do work suddenly I had to cover part of the repair cost I firmly belive this company is an insurance scam. Ohh and they chnage there name to AMG mchanical LLC to throw people off read more

A.Garcia Mechanical is the same phone number as AMG Mechanical which I reccommend you NOT hire. They are HORRIBLE. Read the other reviews - I can't stress how bad they are and how dissatisfied I am. read more

After the company my grandmas homeowners warranty is through sent these baboons out to her house SEVEN times to try and fix this pipe and after their horrible customer service skills left my grandma at a complete loss for words, she addressed their awful reviews with them to which they responded "wrong company..we are amg mechanical LLC". What an absolute joke. Steer very, very clear from these unprofessional scam artists. read more

A.Garcia Mechanical - Heating & Air Conditioning/HVAC Near Me

After reading through some reviews, I am not sure if I am talking about the same company. I was referred to A Garcia Mechanical from American Howe Warranty. Within an hour I am guessing the boss reached out and let me know they could not come out until the next day. A little disappointed as I had to turn off the water to the house to stop the leak, but understandable as I called the warranty company late in the day. A short time later Christina texted me confirming my appointment time between the hours of 10:00 & 12:30. Again disappointed but it is what it is, so I confirmed the time. The next morning Mark & Joseph arrived earlier than expected at 9:30 and jumped right in. We discussed what may and may not be covered and what might have to be done and certain things may not be covered via the warranty. They diagnosed the issue to be pretty much what I had suspected. They got what they needed and resolved my issue all said and done the job was completed by 10:45. Mark & Joseph were friendly & professional the whole time they were onsite. I am a smart azz so we even had a few laughs while they resolved the task at hand. read more

We were referred by First American Home Warranty to A Garcia Mechanical. Upon doing research on the business I had concerns. I contacted the warranty company about my concerns to which they said they would have to continue with the assigned contractor. I waited for contact from the business as per the warranty, 24-48 hour window from time of call 8 AM on Monday, by Friday with still no contact I reached out to the warranty to see what was going on. They had to call the contractor who said he "made an attempt to call" but was unable to reach us. I looked through my missed call log and had no missed calls. FAHW asked if we would prefer them to ask for when he would do the diagnostic. I waited while they spoke on the phone. It would be the following Monday between 1130-2. I then received an email confirmation from the said contractor. Monday has come and the service window has passed. I reached back out to FAHW. They attempted to call and were unable to reach the office as the call only went to voicemail. Pretty poor business ethics when twice given the opportunity to impress, failed to even make a positive attempt. read more

If I could give him a ZERO I would. We hired him to install a Master cool swamp cooler and he charged us 12% sales tax without telling us about a 4% surcharge for using a credit card Then the small flywheel came off and the cooler didn't work. I got up and fixed it. Then we discovered that the a$$hole never adjusted the float, so it flooded our roof. Horrible. read more

Garcia knows how to fix items but sometimes does not take the time to explain the equipment being repaired and sometimes does not finish what needs to be done me read more

All of the reviews were accurate. This is a highly unprofessional business. We have been without heat for two weeks due to their incompetence. They are terrible at communicating and will only text instead of talking on the phone. I stayed home from work one day because the owner said he was coming out to inspect. He never showed and didn't have the common courtesy to even call. They wouldn't explain their communications with the warranty company and just left us without heat for the end of November and two weeks in December. read more

DO NOT TRUST THIS COMPANY! DO NOT HIRE THEM TO DO ANY WORK ON YOUR PROPERTY! My home warranty company sent them out to replace my evaporative cooler. They strung me along for three months (from mid-April to mid-July) through days of 100 deg. temperatures. They continually lied and made excuses on why they couldn't return and do the work my warranty company assigned them to do. After three months of waiting, they finally showed up with the wrong evaporative cooler in the back of their truck. It was like half the size and an inferior model to what my warranty company had paid for. Then they said "well, do you want it or not?" I finally had to call my home warranty company, negotiate a "buyout" where I hired my own company to replace the evaporative cooler and be partially reimbursed for the cost. I also had an "exclusion" placed on my account that would ensure A. Garcia Mechanical was never again assigned any work orders at my address. Whatever home system you have that needs replacement or repair, these people will not make anything better for you. Save yourself a lot of time and aggravation and just call somebody else. read more

BEWARE - THEY ARE SCAMMERS AND LIARS - If I could rate this place a negative, I would. They were called out for a Warranty Repair. Not only were they late, I had to call to find out when they would arrive. The 2 men that arrived were not so nice. They climbed on my roof said everything looked good. Climbed in my attic to find the duct has been almost stepped on. I just bought my house, and do not go up there. They said they would file the report. This was all covered under my warranty. Come Monday, they call me to tell me they are on their way and it would be roughly $600.00 to repair. I said NO, I will not pay that. The owner of the company, Adolf, called. He said that it was not covered under the warranty. As I tried to talk, he talked over me, had no respect and eventually said I hope you burn with no A/C. Long story short, that day another contractor came out, fixed my duct and my A/C was good. All for the lovely cost of $75.00. The contractor that came out, said he has had numerous complaints about this company. After speaking to my Warranty Company they flagged his account and advised me, they lied about the repairs as well. This company has been reported to the BBB as well for awful, unethical work. I would NEVER EVER allow them to come to my home again.. or anyone else I know. They are scammers, liars and thieves. read more

Worst company I have had felt with. They came out to look at our water heater & just took pictures of outside, collected $65 & left. They filed a false claim with my warranty company. They had me sign a blank invoice that they were there & filled in their false diagnosis later. I never was given a copy. They are extremely rude, unprofessional & definitely one to stay away from. Filing a false claim is never Ok. RUN AWAY FROM THIS HORRIBLE COMPANY!!! read more

Our air conditioner ducts were failing miserably so we scheduled to get them fixed through our home warranty company. The guys showed up and got to work, but they were gone in about an hour, when there were a lot of repairs to complete. The warranty covered $200 so we had to pay over $300 out of pocket. After they had left, I inspected the work and saw an absolute half a$$ job done and the duct still had a huge hole in it, and the rest was covered with a small piece of sheet metal and a ton of duct sealant. Had to have them come back to actually do what they were supposed to do and was told that one guy told the other that he was done, but had only done less than half of the job. Once they actually fixed it, I could see what they should've done in the first place. It was 10 times more work than they did in the first place. Very unapologetic and would've ripped us off if I hadn't checked their work. Absolutely the worst company that exists, please avoid at all costs! TLDR Tried scamming us, had to call them back. Unapologetic and should not be trusted. STAY AWAY! read more

Sent by Fidelity National Home Warranty- What unprofessional, rude, vengeful human beings. They asserted they would lie to the company so I could get a gas water heater. I was so angry and believe they further messed up the current water heater for its functioning worst than when they started. Does Fidelity National Home Warranty state that this is their only contractor in town- NM's largest metro- Yeah right - I wonder if they are in cahoots in the exploitation of their customers? How are they licensed? It is only when you agree to pay extra that they provide great customer service - and of course, that part is not covered by your 'warranty" read more

We purchased our home located in Moriarty, NM in November, 2021. On March 16, 2022, we created a claim with our home warranty compant regarding our hot water heater, which was no longer reliably holding a pilot light as well as a claim for all of our water heaters, which also had difficulty maintaining a pilot light. We were advised that A Garcia Mechanical was the only company contracted to complete these services. A Garcia came to our home on or about March 17 for the estimate and determine a water heater needed replacing and repairs are needed to our wall heaters as well. It is our understanding that Old Republic gave A Garcia the go-ahead to complete the repairs on April 9 and had asked A Garcia to contact us to schedule these repairs. They never called us. We had to call them in order to schedule. Once scheduled they cancelled because the claim was accidentally closed. We called again once that was straigned out with our home warranty company to schedule a second time. On the day of anticipated repair, A Garcia cancelled because the part they ordered was sold out from under them. They never called us once the part was obtained to reschedule. We called A Garcia in May to reschedle for the Friday before Memorial day. Low and behold, A Garcia cancelled due to COVID. They promised a callback to reschedule and never called. I had to have another plumber out to do the repair due to distrust in A Garcia by this time. Another company completed the repair, but for more than Old Republic quoted. In August, we opted to try to proceed with the wall heater repair and Old Republic Home Warranty advised that A Garcia was again their only contracted company. We were scheduled between 8-12 on August 4, and as of 12:30 pm, we had not heard from A Garcia. We called and the secretary said she was in a meeting and could not yet assist. A few minutes later, we were told they were on their way from Edgewood, NM and would be another half hour. We had waited 5 hours for them by this time, and opted to cancel because of prior interactions. A Garcia advised Old Republic that we turned them away at the door, which was false. I asked Old Republic to have A Garcia describe what we were wearing if we turned him away at the door, and all parties refused. A Garcia then ceased all communication with us at that time, and Old Republic again advised us to find our own plumber to complete the repairs for compensation. A Garcia is unreliable and unprofessional. If your warranty company says they will go with A Garcia, refuse, by all means possible. read more

This company is terrible. They go out of their way to avoid you. The technicians get upset because they can't fix the problem and start cursing in the home. They were to repair my furnace via a warranty company. Because they couldn't fix it the first time they had to come out a second time. They never showed. They never answered their phone. Terrible company. I wish I could give them a negative star. read more

Referred to this company by the home warranty. What an absolutely horrible company, my AC stopped working and it took them a week to come out. After the tech came, the AC worked for about 12 hours before it stopped working again. It then took over a week for the next available appointment. The tech never showed up and I was never contacted by the company...when I was finally able to reach someone they said that tech went home sick and they wanted me to wait another week for the next available appointment. The tech finally came and replaced the fan motor, within two days the fan blade was falling down the shaft and hitting the compressor. It was another week before they could send some out, today was my appointment and the tech never showed...I called about the missed appointment and they said I will have to reschedule, when asked why I wasn't contacted about the tech not coming they hung up on me and will not answer the phone or have rescheduled my appointment. It has been over a month dealing with this company and my AC is still not running right. DO NOT USE THIS COMPANY. read more

i have to agree with other reviews, do not use this company. The technician who came to look at my swamp cooler did absolutely no troubleshooting, did not stay long enough to make sure the cooler was functioning, and when I tried to get someone to come back-- since the first guy fixed nothing and the cooler was still not working--they were "too busy" to send someone for a week, even though the office person told me someone would come the next day. how can they be so busy when their review are so uniformly bad? My home warranty company chose them, which makes me wonder about them too read more

I had A. Garcia Mechanical schedule to do a water heater install Wednesday. Today is Thursday, no show and no call. Found out through my home warranty company that they decided not to do the install. They told my home warranty company some false information. So my insurance company declined the install. Now I have to resubmit a new claim and start over. A.Mechanical won't even answer the phone when I call. I had a friend call them and they answered. How childish. I would like to know what was said that they miss understood and what they told my insurance company. This is bad company follow through. After reading the other reviews, I should have told my insurance company not to use them. They did do some other insurance work for me and I really liked them. What a turn around! read more

This company came out to look at a laundry line backup as part of our home warranty service. The "tech" ran his drain machine down the laundry box, ignoring the clean-out 2 feet away, then left. The issue wasn't resolved so we called them back and when they sent the same kid back out he said all he could do was run the laundry line from the box again(which obviously doesn't fix the problem). Then when I asked if he could try running it through the clean-out(literally 2 feet from the laundry box) he said I would have to submit another new claim for him to do it. He said he could start cutting my wall open at $189/hr though. Needless to say I will be asking my warranty company for a new plumber. read more

I had to give this company one star just to be able to post this review. Don't bother calling them! They don't keep scheduled appointments even if you call ahead and confirm your supposed scheduled appointment. All I needed was new garbage disposal which is not that complicated to replace. They also will hang up on you. I tried twice to just get a disposal replaced! read more

I should have read these reviews before allowing my insurance company to have this "company" come to my house. It took several unanswered phone calls and messages until I was able to get through to someone to ask the technician to reschedule due to last minute work priorities and no one will be home. On the day they arrived to assess my water heater, they stayed for maybe 5 minutes, didn't do any checks, charged the service fee and told us we will need maintenance and that "our girl" will call to schedule a follow-up appointment. No one ever called. No follow-up appointments were made. We ended up having to contact another technician with a different company who came the same day AND completed the maintenance on the same day! DO NOT USE THIS COMPANY! read more

DO NOT TRUST THIS COMPANY read the reviews everyone has the same issue with them and the receptionist is very rude and should not be in customer service. She does not even call she sends text messages. They do not fix the problem the first time and then have to call them out again. This company just takes your money. read more

I would give a 0 if I could. Horrible customer service, they never answer the phone. The lady who does answer if rude. They don't know what they are doing, needed to come to my home 3 times and still never did the work. They are awful awful, save yourself a headache. read more

This company is really as bad as all these reviews say. My warranty company sent them out for my AC. They caused damage to my duct work and wanted me to pay them $1,300 to fix it. Had another guy come out and fix the original problem correctly and fixed the damage they caused for less than $100. read more

They were unprofessional and never got back to me on my requests. They came to my house and before even fixing anything asked for payment and was Unknowledgeable about what their trade is, PLUMBING. Get someone else. read more

They were able to clear the blockage within a timely manner, less than an hour. They also proposed ideas as to how the blockage came about, considering that I recently just moved into the home, and what to be mindful of sending down the drain. They were friendly and knowledgeable on how to handle the situation. Would definitely hire them again! read more

This is the most unprofessional company I've ever came across they came out to repair a leak in my bathroom the shower was still leaking even after they "repaired" it I called them back to come out again to look at the leak they said they would be out in the morning never showed never called, I called left a voice mail finally got a call at 330 saying they would be out again at 10 the next day and again no call no show I called talked to Christina and told her what happened and let her know I'd be going with a different company she said ok and hung up on me their customer service is awful and so unprofessional save yourself some time and energy and find a company with good reviews. read more

This company (if you can call it that) is complete trash! I would of preferred to give 0 stars if possible. I did not choose them, my warranty company did. What a mistake that was.. the first impression left by the owner adolf himself was a good one, friendly, professional, etc. from there it was all downhill! First we start with their secretary that chooses to email (when she wants to) instead of call for some unknown reason, that is not the best form of communication to get answers/info across. Because of this and communication with the warranty company my install was pushed off, by time they setup the appointment to install.. they didn't show up!! And guess what I got an email with an excuse hours after they were suppose to be here, an excuse that blamed the warranty company. After I had to take off work to be home to experience their unprofessionalism I asked for some kids of discount or compensation for this. I was told no, no offer, no negotiation so I filed a complaint with the warranty company since this company was contracted. The warranty company stated they will look info a refund of the service charge (true customer service there) by the time I got the installers to come out, I asked for clarification on the fees being assessed by the owner.. the owner was not friendly about it, did not offer any solution or negotiation on any part and had the nerve to call his installers to tell them to charge first because they do anything, since when is thy how it works? You pay for service provided after!! I will say I had no complaints about the guys installing as they just did their job and were friendly even if they lacked customer service/communication skills. read more

I too had A. García Mechanical work on my disposal/ dishwasher through my home warranty. He completed the job and warned me that there was water on the floor. When he left, I double checked if he had wiped down the water. Not only did he not wipe down the water he also left a substantial amount of water under my sink. Had I not checked, the cabinet would have had water damage. I've never experienced such a careless worker. Obviously, his company isn't making enough money on these service calls. I don't know how they stay in business. read more

I would give a 0 if it was an option! Wish I would have seen these reviews prior to these guys come to my home. They were chosen for and sent by my warranty company. We waited for 4-5 days in 100 degree weather for them to service our AC. The guy asked if the filter had been changed recently, and it had been, but he acted like that would be the problem. I clearly told them earlier that the AC was icing up and. Or keeping our home cool. He knew or should have known what to expect. He interrupted me each time I tried to explain what was going on and snapped, "I am the owner!" He said we will be back tomorrow, I said "no" (remember it is over 100 degrees outside). He said the AC was frozen and he didn't have time to wait hours for it to thaw. I told him it wouldn't take that long and he told me if he had enough time at the end of the day to come back he would. I tried to say something but he cut me off and told me to just call my warranty company. He walked off throwing his hands in the air but not before he did something to TURN OFF my fan completely. So now the little air that we were getting is turned off completely and he has no intentions of coming back( not that I want him too). But he turned off my unit completely! Not only unprofessional, but rude! And it is dangerous to leave our family in worse shape than when you got here. Before it would work, not great but still some, then it would freeze up and so we would just turn it off to thaw and then it would work again. Can I give a zero? Can this Adolf guy be held accountable? Save yourself and do not use this company!!!'n read more

Would give 0 if I could. They showed up a day late, never once called up to set up a time, they let our rental company know instead even though they were told to call us. They showed up unannounced at least 4 times the week and a half leading up, and asked every single time if this was gas, and we informed them it was. They showed up, and one of them was smoking pot outside my house while all the doors are open and my 2 young children are home. This was confirmed when his boss showed up and started yelling at him inside my house about how hes not allowed to smoke pot on the job, another man freaked of alcohol and then when they left there were bee cans, and mini bottles in my yard. They took 2 days to do a 1/2 day job because they apperantly "dodnt realize" it was gas even though they'd been told at least 4 times. Then we realized they had done something wrong because my AC was blowing Hot Air. So we had to have them come back because they wired it wrong. They left metal chunks and shards allo over my garage and walkway. Wiring in my hallway. Ridiculously unprofessional. And apperantly have no idea what they're doing read more

This company sucks and the technicians suck even more. This contractor was chosen by my home warranty insurance to fix my a/c unit. When the techs got here they got here all they did was open the a/c and tell me that it needed to be cleaned because of a couple of leaves. The leaves literally covered less than 1/4 of the a/c but it's the summer so I figured I'd try it since they were the technicians and not me. The charged me $200 for that which didn't make a difference at all. I called back to let them know and when they returned a second time they didn't even look at the a/c unit at all, they closed the downstairs vents and said it was "balanced" and that the problem was with the breaker of the a/c. Well then I had an electrician come out who said the electricity to the a/c was perfectly fine!!! The electrician actually called a friend of his who came and checked my a/c (he was a retired hvac tech), hooked up his manifold to the unit, and quickly determined that the unit needed refrigerant. Unfortunately for me, if I don't want to pay anymore money out of pocket my home warranty company said this company has to reassess my unit a 3rd time but they won't return my phone calls now!!! A. García Mechanical, you're TRASH! And I plan on filling a complaint with the Better Business Bureau . read more

As of May 31st, my Fiance and I had come to find out that our Air Conditioner unit stopped working. We purchased our home March 25, 2020.A Garcia Mechanical LLC located here in Albuquerque was hired by our warranty company to deliver and install our AC unit. Since working with A Garcia Mechanical there have been numerous delays since May 2020. On June 6th I called A Garcia Mechanical asked for an update on the AC Unit in which we found out that we were approved. We waited until June 10th for another update in which that day we were advised that A Garcia Mechanical ordered the AC unit and reassured us that they had the order taken care of and that there was nothing we needed to do on our end. A Garcia gave us a delivery date of June 8th 2020 between 9:00AM-11:00AM. We received a call that day in the 9 o'clock hour that the order ticket was lost and that Fidelity warranty had never ordered the part. I then called our warranty company's purchasing department to confirm in which they had let me know that THEY DID IN FACT receive the AC unit but that A Garcia Mechanical FAILED to pick up the unit in a timely manner after it was communicated to them that the AC unit was received therefor our AC unit was sent back to the warranty purchasing department. My family and I have been without an AC Unit for nearly two months and A Garcia Mechanical has not done anything to try to help or rush the issue. I am extremely disappointed in how unsympathetic they have been and have given us nothing but "We are working on it" to end each phone call. read more