I can't say enough good things about Thompson's. They were recently out to completely revamp by cooler, which had not been properly serviced by my previous plumber. They extensively cleaned and replaced all worn out or damaged equipment, including the pump. Yesterday, I noticed I didn't smell the new pads through the cooler and it was blowing hot air. I called and was given an appointment for several days out since this is one of their busiest times of year. Today I received a call indicating that they had a tech they could send out this afternoon to address my issue earlier than scheduled. They came and replaced the broken pump immediately, which addressed the problem. It was all under warranty and I wasn't charged. My issue was quickly resolved and honestly, I really appreciate the receptionist at Thompson's. She is kind, personable, helpful and she got me in sooner than anticipated. Both techs that I've worked with are personable, professional, and competent. I always appreciate excellent customer service and Thompson's definitely has it. I highly recommend Thompson's for your plumbing needs and I will definitely be using them in the future! read more

Thompson put in our original AC, and when it was time to replace it we did an intergalactic search, but they were the lowest bid, with no BS. They had it done on schedule with friendly guys - and no BS. This week I had a problem, six years after that install. It was a part - still under warranty - and they came out and got it replaced in just hours. With no BS. What a pleasure. read more

Thompson's arrived right on the dot at 8:am. Professional and ready to go. They had to replace the whole HVAC system and did it very well. These pros were courteous and polite. They worked right through until they were done. It all looks beautiful and works great. Kudos! read more

This was my first visit to this place. Eric went above and beyond my expectations to help me with custom making fleshing that we needed for few swamp coolers. He drew it up and it fit perfectly. One of the best customer service I've encountered for a long time. Highly recommend, will definitely go back as I already am. Thank you Eric for your exceptional customer service. read more

Update review: After posting my initial review, I received a phone call from the owner, who was very apologetic about the service I had received. He took the time to explain the circumstances that led to the situation, and we were able to reach a satisfactory agreement. It was reassuring to hear directly from the owner, and I appreciate the effort to make amends. Furthermore, the work performed--specifically gutter installation and reworking--was completed with what looks to be quality craftsmanship. The results met my expectations, and I am pleased with the quality of the work. Overall, I feel that the issue was resolved, and I am satisfied with the outcome. read more

We have a 5-ton Trane AC/heating unit on the roof that is now 11 years old, and has been running satisfactorily. Because it had not been tuned up in 5 years and PNM was offering free tune-ups by local contractors, I signed up with Thompson for a tune-up. On June 12, 2025 their technician came and did a tune-up. At the end he told me he had bad news. He said the fan blower and control board needed to be replaced, at a cost of $2,300 plus labor. I did not believe him, and said that sounded odd because it had all been working OK. He also told me he had disabled the unit, and this was at a time when 100-degree days were predicted shortly ahead, leaving my family in a dangerous situation. I went on the roof and flipped over the clip holding the fuse to enable the unit to operate again, and it has operated normally since then (for a month now). I scheduled an inspection by another company, and they found no problems with the fan blower motor (which was drawing the correct amperage) or control board. UPDATE I filed a complaint with the Better Business Bureau. The company responded well, contacting me promptly, admitting substandard service, and refunding my costs. Their explanation was that water from washing the unit caused a temporary short leading to the fan blower motor not working, and that standard procedure in that case required a new control board and disabling the unit. While this seems possible, it also seems unlikely to be the only explanation, or perhaps a sloppy diagnosis, because the unit was working shortly before and after. I said that more evidence should be given for major repair diagnoses. Overall I was satisfied with the response of the company, closed the BBB complaint, and raised my review from one star to two. read more

Installed a large 3 unit with 7 separate modular heads of LG modular heat pumps- 28k dollars. Units in kitchen kept failing due to installation drainage issues. Then within 1 year leaks in 2 other units. Probably would use someone else to source and install units in retrospect. Even had to replace a head unit at about $3k within 3 years. Not a good record- go with someone else read more

We have used Thompson Heating and Air Conditioning to get the best quality seamless gutters for over 20 years!! They did the gutters on our old house on the Westside, and now our new house in the Northeast Heights...Eric the owner, is professional and knows his stuff!! His installer Jeff is equally professional and an absolute pro at gutters, he's been installing them for 17 years...these are your people!!! Look no further. read more

I'm a retired home owner in Spartanburg and recently made an appointment with Thompson to repair my HVAC system. They arrived the next morning right on time. The Thompson technicians promptly went to work diagnosing the issue. I was pleased with their knowledge & professionalism. They took the time to explain details of what their diagnose discovered. I highly recommend Thompson. read more

Right around the winter holidays my heater seriously malfunctioned and it was Thompson that really fixed it after having a pretty bad experience with another HVAC company. In comparison, the Technician from Thompson arrived at my home and had it working in less than an hour then came back as promised with another part that it needed and explained everything to me. I will use them again. read more

Called them as our home AC went out. They came out the next day promptly. A capacitor went out. They had to go and get one as they didn't have the exact size. Came back, installed the part and now it works. I was happy with the price. read more

I was told to get at least 3 estimates which I did for installing a new A/C system in my home in New Mexico. The final bid was from Thompson, which did not include any electrical hook ups, what so ever. In their email to me they recommended I call an electrician. I called and they said it could be up to another $1000.00. I decided not to go with them because it was a incomplete estimate. I was kind enough to email Thompson back thanking them for their time, but declined their proposal and selected another candidate. I then received the following email response back. They responded : Understandable. Lets hope they install this equipment better than the furnace was done! You don't always get what you paid for. Cheap labor isn't skilled, and skilled labor isn't cheap. Best regards. I have no doubt in my mind that this is a good company, but I was totally shocked how UNPROFFESIONAL that email was. I am so happy I went with another company who has been in business almost as long as Thompson. Their quote included everything from the electrical and them calling the city for an inspector to come out when the job is complete. Good luck everyone. Hope you don't have to go thru what I did! read more

We contacted the company to come out and try and help us with an issue we were having. They sent Neil to come look it over and see what he couldn't do! He was a complete dick to my colleague from the start. Had her feeling like she did something wrong, when she had no say or choice in the initial systems that came with the building when it was purchased over a decade ago! She wasn't even here when the owner purchased the building and wouldn't have any knowledge on AC systems either way. He went so far as to say he was going to go report us to the city LMAO. Way to try and earn a job! He literally told her "I should report you to the city!" Never in my life have I seen someone come out to quote a job and threaten to turn potential clients in! Not going to get our business that's for sure! I think they might want to rethink their strategy a bit. He huffed and puffed that it was illegal, this and that, when in reality that's how the building was built. It was built to code, it passed inspections, and has always worked fine. I love when you have to feel like you are putting someone out by wanting to pay them to do their job! We will happily pay more or possibly less to another company that doesn't show up, insult us, and threaten us. Worst and most unprofessional customer service i have seen in a long time! read more

The two guys who came to install my new cooler we're very nice. Overall great service! read more

Just bought a home and wanted to switch to refrigerated air from a swamp cooler. The technicians that came in, right off the bat, said that this home was going to be way too expensive for me to switch considering how big the home is. I found that really insulting. They never asked me what my budget was so how do they know I can't afford this? Why would you assume I don't have the money to do this? I didn't just wake up one day and said I want refrigerated air. Of course I know that it's expensive and did my research. They didn't even scan around the home and look at the vents and how the units can be set up. The technician also said he would send me an estimate of the conversion but he never did. I am not sure what made me look like I was too poor for them but I am glad they didn't want to help me because I found another company that is AMAZING. They were able to convert my home with no issues. I highly don't recommend using them unless you look rich I guess... read more

Yelp will probably bury this review, but Gary Thompson and all the folks at Thompson Heating and Air are the best !! I've been dealing with this shop for more than 30 years, and they never fail to deliver on time and on budget. The metal fabrication shop is awesome! They have always been helpful and friendly, and helped me in all aspects, offering insightful suggestions. Simply the best. read more

I called on a Wednesday at 8:00 am and was put on the schedule for the following Friday between 12-4. I was happy I only had to wait two days since my AC was not working and it was in the 80's every day. On Friday no one showed up so I called. They had no record of my appointment. They never came. I checked my call log to make sure it wasn't my mistake. My call log showed their phone number and the date and time. It was not my mistake. The lady (Lucille) that handles phone calls is rude and was unapologetic. She put me on hold in the middle of my sentence. It was her mistake and she knew it but she handled the situation inappropriately. This company is completely unprofessional. Schedule with a different company or schedule with two companies so if Thompson's doesn't show up then you have a back up. read more

Thompsons is by far, an excellent company to do business with. I've personally been doing business with Thompsons for 15years. If something fails on your end, they're very fast, and courteous to get it down right! Keep up the good work Thompsons Family... read more

I had a leaking 75 gallon natural gas water heater. Had a bit of a wait for a service call due to COVID and the cold snap last fall. (I still had hot water so it wasn't an emergency.) Two gents came out on the agreed upon date and time and got the job completed in less than a day. Shortly thereafter, our boiler for our radiant heat would not ignite. Called Thompson again and they got out to our place just before the last really cold snap. Diagnosed the problem and replaced the igniter the same day. The next day the bottom fell out of the thermometer but by then, the house was warming back up! Michel is a life saver! read more

if you need after hours service and have never used them before their after hours service is only for current customers. Must be nice to not need business. read more

Prompt, polite and quick! I had a water leaking out of the air handler of my refrigerated AC unit, I called Monday they were able to come out the next day. The techs were on-time, very nice and had the blocked drain cleared out and back in order in 15 minutes. The cost was reasonable as well. I highly recommend Thompson Heating & Air Conditioning; I'll use them again. Thanks for the great service! read more

i REALLY like Thompson heating and air of Albuquerque and I will continue to use them, I think... Listen, everyone and everything is uber expensive these days so we have to bite the bullet and pay the going rates---I love these guys, and they are the best as far as i am concerned BUT, why should i (all of us) have to pay their hourly charges when the tech has to wait for parts to be delivered to the repair location? Who makes $100/hr. waiting? I don't understand why they don't carry a large selection of parts with them when they know pretty much in advance what they will probably need. If I would have known in advance that I would have to pay someone for 45 minutes, at $100/hr., with nothing to do, then i would have at least had him sweep off the driveway or clean my windows or something!??!! Don't get me wrong...i still think these guys are the best but i will have to be more involved in the time-management of their repairs, i guess! read more

Having retired from a several decades career as a construction superintendent building mid and high rise buildings in Los Angeles I have seen the extremes of both people and product in the industry. Since moving to Albuquerque I have utilized Thompson Heating & Air Conditioning for several HVAC related projects, each requiring expertise in fabrication and application. I found Thompson's knowledge, advice, fabrication and execution be of the highest quality both in the office and in the field. It is common to find providers who do the minimum to get by, Thompson's product and people go above and beyond to do the job right! read more

Thompson does a great, thorough job with our heating and AC needs. While not the least expensive HVAC service out there, they do a better job than others we have called. Anthony was the guy who came out last time and he was honest and informative about what we needed to do to get our AC working and our radiant heating unit closed up. read more

We needed to install an new evaporative cooler for our home, after researching and collecting 3 estimates we felt comfortable hiring Thompson heating and air conditioning for the job. Routine job one would think. Our experience....we were quoted a new Champion 6500, installed, removal of old unit, fabrication / install new damper section, leg kit and connection of new unit and operation check. We received a damaged unit, Top dented to the point where it impeded the ability to remove the side panel, corner dented and one side panel damaged. Pictures were sent to the Thompson Rep indicating our concerns. The Thompson Rep insured us he would rectify the situation. He scheduled a service tech to come and look at the installation, no call / no show. We called the Thompson Rep and he informed they didn't show due to weather (scattered showers that day). Then he informed me that the pictures we sent him were sufficient and he would just order the parts. After waiting two months, two follow up phone calls, assurances they are working on it.... zero, no progress, still no parts. Just invoices, them wanting payment. It's obvious they don't stand up to their products, installations or customer service. I guess we will have to settle on a substandard unit. Based on our experience we would "not recommend" Thompson Heating and air conditioning. Poor installation, poor customer service..... read more

I bought a home with a roof top swamp cooler and replaced the complete HVAC system with refrigerated air and a new gas furnace. This required reconfiguring the duct system and this company has their own sheet metal shop that I visited. They also do much of the sheet metal fabrication for other HVAC companies who now doubt mark it up. They offered me several options in the type of equipment and the work was completed on time and professionally. They had to return for an adjustment to the vent system and digital thermostat and that was done at no charge. All this was completed in 2011 and the system has worked perfectly. I strongly recommend, they are responsive even after the sale. read more

This company can handle any and all of your sheet metal and HVAC needs. From slit systems to roof top units to mini-splits. Great prices and great quality work. read more

$120.00 for a 35 minute swamp cooler hookup. Won't be coming back to these guys ever.

Great, straight-up, old-school service to the home-owner community. I called 5 different places and none would work with anyone who wasn't a contractor. But these guys are happy to help you get it done. I brought them a drawing and got my part built in less than a day. A rarity in this town: baloney-free, timely service....with a smile, even! read more