We needed our Bosch diswasher fixed which was out of warrenty. Chris was the repair person who was on time, polite, respectful, helpful. He quickly fixed the issue. Very difficult to find good repair people. First time i used AJ and will definitely call them again if I need an appliance repair person. Great Job Chris! Person who I spoke on the phone to was efficient, knowledgable and pleasant when I made the appointment. Clear on the price, no games, no drama. read more

quick response and fair pricing pleasant communication I would highly recommend A&J for your necessary repairs.

Fantastic......got it done .....:) made sure everything was correct and on point......so glad to have it fixed.

Do not use! Service does not stand behind their sales commitments. While I had a good experience 5 years ago, I called to ask AJ to service the dishwasher I bought through them. They advise that they do not stand by their extended warranties any longer and I was referred out. I pushed back by saying that it was purchased through them and they sold me on the extended warranty explicitly by saying it would be covered with them. I used no foul language but I did refer to the fact that their reviews had gone down in recent years. They refuse to communicate with me any longer despite the money I have spent with them. Hope they get management that supports the customer. read more

We bought brand new speed queen machines from AJs about a year ago. Within a few months it become clear that the machines were lemons, the washer didn't agitate the clothes at all and left major stains on everything ruining lots of clothes along the way. The dryer took multiple cycles at the highest settings to dry something. We called AJs to see if something's wrong, they sent their repair person out to look at it and immediately told us the machines were terrible and he doesn't recommend them to anyone. We have been told by AJs to take it up with the manufacturer, which will certainly go nowhere. You'd think spending $2500 on new machines would generate some help and attention, but alas we need to replace them. Will be buying the next ones from somewhere else read more

Kind of a hot mess of an establishment. Had them come to my apartment to fix a burner on our stove and replace a part on my broken dryer. They had to order the part, for which we gave immediate approval, but we heard nothing from them for a few weeks so when we called, they said they were awaiting our approval for the part. Several other similar communication fails took place and after much frustration and difficulty in getting them access to our condo (they repeatedly failed to send over the necessary paperwork), they finally came and got everything fixed. They did ultimately get the job done, which is why this isn't a one-star review. read more

Use them for appliance repair, and purchase when necessary. Good competent above and beyond service.

- Moved into my place 2009. Guy who sold me the house screwed me on several things and I knew that as I told the inspector. - In 2010 I replaced the old Sheet Queen washer and AJ Appliance sold it to me and installed it. I didn't get screwed over. - A couple years later the dryer went. Called AJ's Appliance, Speed Queen Dryer, boom, no screw over. - For Twelve years after AJ Appliance installed the washer and dryer the majority of humans who come near me tried to and did screw me or others over. - It's now 2022 and my 2010 Speed Queen Washer is broken and so is my bank account. I called AJ Appliance to have them look at my washer. It's shot. (To all renters out there: shot is what happens to something owned by someone else and you've been touching and using it but you pay nothing for it to be replaced. Why anyone would ever want to rent to renters is beyond me. You have to be mean to renters.) - Anyway today I walked over to the store to discuss replacing the washer. Walked over to the store. I could have biked, Lyft'd, etc, but it was better to go in person because I am not more important than they are, I need them. - I get to the store and with a staffing shortage like at most places (because everyone's fed up with everyone else) the store was closed early. Missed it by 10 minutes. - Sitting outside I called to be all annoyed and while it started out that way I sat down on the side walk took a breath and laughed and AJ's was 1000% helpful. They gathered my past orders, my repairs, and we discussed my options. And an hour later I had homework. - I know I've been calling AJ's since 2005 when I rented a place and I paid for the items to be repaired, not the landlord. Never has AJ's not been trustworthy and not been helpful. - You can say maybe I have low expectations or maybe I don't expect others to jump because my appliance is not working. We are talking non-life threatening items here. It's not like loss of water, heat, electricity or even cooling. It's the lazy man's convenience machines. Laundry mats exist everywhere. Fridge on the fritz? Everyone's got a cooler, or how about storing that cold stuff in the washing machine with ice. Microwave busted? Ask your kids to hold the food. I'm sure cell phone radiation works just as well. Customer: But you said... John But-hole: Stop using my name as an excuse for you not understanding what a tech on site does. If customers has their crap together and cleaned and ready techs would be in and out. - It is AJ's Appliance not AJ's Jumps When You Say Come. They are a local Philly standard place just like any other local place you'd want to shop. - You don't have time then that's your problem not theirs. You see it cheaper at Best Buy congrats go for it, there's a shortage everywhere. Remember to check the width of your doors and stairs. - We all throw the dice in life. Some just like complain because they did not plan and they did not do the homework, or they had some strangers steal shit..or...wait what happened, do they really know because it's a they said, they said situation. I'm confused. Who had the keys again? The realtor? Friends? Guys on the street? The whole street? And p.s. I'd say, and have said, 'Prove it' when accused by crazies of doing something that I did not do. Anywho... - I'm cheap. I'm a jerk. I expect everyone to have freedom and respect everyone in America and we don't and won't. And AJ's Appliance is still a place that doesn't bs you, wants to help you, and is what I consider NOT part of the problem in our country. - To ALL ADULTS: SHOP LOCALLY, SHOP AJ'S APPLIANCE. DON'T B.S. THEM. THEY DON'T B.S.YOU. - To ALL COMPLAINERS: Go to BestBuy, HomeDepot, Amazon, or hell go to Delaware even its tax free and round trip gas is well worth it these days. read more

I went in there to buy a range for my rental apartment. I wanted something inexpensive and low end. They did not have a floor model of the range they showed me on-line, but I agreed to buy it anyway. They did not explain how cheap, poorly built, and inferior this product was. I did not realize what I bought until after they installed it. When I called to plead my case, they would not entertain an exchange for a slightly higher end mod. I even offered to pay a restocking fee. I will never use AJ Appliance again and I will recommend against them whenever the conversation comes up. This is the only time I would have been better off at a big corporate box store. To make matters worse, the bill was close to $200 more than quoted. It took four calls to get an explanation. They were valid charges, but unexpected and uncommunicated. This is not the way to do business. read more

AJ Appliance has serviced my washer, dryer, fridge, and stovetop--- they are easy to book, always show up on time, and never leave without solving the problem, even when it's more complicated than it looks. Highly recommend! read more

I've been thrilled with the service I've gotten from AJ. Recently had a boiler and water heater installed. The guys worked their tails off, and took pride in making sure that the job was done correctly. In the past, I've also been impressed with some work they did on my washing machine. Obviously, you never want to have to call appliance repair shops. If you do find yourself in that unenviable position, however, call AJ. read more

AJ Appliance - Appliances & Repair Near Me - Philadelphia, Pennsylvania

I had them come out to see if they could repair a washer at my rental home. They couldn't but said part of the fee to come out and look would go towards a new unit if I bought from them. Well, I couldn't even give them my money!! I must have made 2 calls and about 5 emails trying to purchase a new washer through them and no help. I called Lowe's (Id prefer to use a small business) and it was all seamless from there. read more

The Lone Rangers for Appliances! My ancient washer was leaking and the dryer was taking forever to dry. I popped into AJ Appliance to check out new options. The counter guy said they wanted to send someone to measure and evaluate my laundry space. Ok, I've been buying appliances for years and this was a first. I made an appointment and right on time, 2 extremely polite and masked young men arrived to check things out. They discovered neither appliance was hooked up properly. So, you know what they did? They tested and fixed everything right then and there, at no charge - saving me a roughly $1800! AJ will certainly have ALL my business in the future! read more

I made an appointment with a very friendly young lady. She called Friday to let me know the time frame. The gentleman was punctual, clean and came fully equipped with face mask, gloves but more importantly the exact part that is needed for my dryer. It took him exact 10 minutes to fix my dryer. I highly recommend them for appliances and repair needs. read more

Very friendly tech came and reattached our dryer vent hose. This company does dishwashers and other appliances so I'll definitely use them again if we run into future issues. read more

ATTENTION PHILADELPHIA: PLEASE READ THIS REVIEW BEFORE YOU ALLOW ANYONE FROM AJ APPLIANCE INTO YOUR HOME! ESPECIALLY IF IT IS BOB HODGE! NOT ONLY DOES AJ APPLIANCE NOT FINISH THE JOB THEY WERE HIRED TO DO, VALUABLE ITEMS INCLUDING JEWELRY, A MACBOOK PRO, AND CASH WERE STOLEN FROM MY APARTMENT. Back in July 2015, I was renting from a realty company based in West Philadelphia. I had lived at my apartment for three years with NO problems from anyone they allowed into my home to do any kind of maintenance work. We were having a problem with our refrigerator not closing so we called the office and they said they would send someone out. The company they chose was AJ appliance. Carmen was our technician (on paper) who came on Wednesday July 8 2015. My roommate was home and told me that she had seen two men come into the apartment to do the job. I came home to the refrigerator STILL not closing properly. Three days later On Friday July 10 I came home to find my laptop missing, the charger, a bunch of jewelry, a backpack, and a jar of change emptied out. My whole bedroom had been ransacked. I contacted the police and made a report. I contacted AJ appliance and was told that on the morning of July 10 2015 ONE OF THEIR TECHNICIANS NAMED BOB HODGE HAD TAKEN MY KEYS OUT OF THEIR LOCK BOX TO RETURN THEM TO THE REALTY OFFICE BETWEEN 10 AND 11 AM. This is around the same time one of my two roommates said she heard someone come in and leave very quickly, but she had chalked it up to me or my other roommate coming in and out just to grab something. Please note that NO ONE else had keys to the apartment at the time. AJ appliances owner Tricia did nothing to help me in this situation, and only defended Bob without even questioning him. Not only did Bob steal from our home, he made three young women feel unsafe in their apartment. I'm only writing this review now because months later I saw Bob on the street and confronted him about the incident. He laughed at me and told me that I couldn't prove it. WHAT A SCUMBAG. Don't use AJ appliance. They hire thieves who don't do their jobs. EDIT: 4 years later the owner is harassing me about this review. My review is of a real experience I had, and I want other people to know about how wrongly this went before they decide to choose this company. Clearly I f you have a bad experience the people at AJ will do nothing to help you, only harass you and threaten you with legal action. I didn't want to add to this review as I'm totally over the situation in other regards, but the owner messaging me and saying what he posted in the comment is terrible and hilarious to me. read more

Just had these guys out to fix our refrigerator. They never let us down. Great customer service, fast repair at a fair price. So glad they are in South Philly. read more

After finally deciding to replace our family's washer and dryer that came with our home (over 30 years old!), we were blessed to both meet and work with Derek (same Leo birthday as mine)! He was very informative, professional, efficient, and personable about the models we were interested in. He saved the day with the model that could be disassembled in order to fit through our threshold. All in all, my wife and I were very pleased with our major appliance shopping experience at A.J.'s! Their selection and service is wonderful! We will certainly be repeat customers and encourage everyone to find our discovery at South Philly's finest appliance store! read more

Terrible business owner! Very Very Rude! Purchased a washing machine. The owner was very abrupt and rude for no apparent reason. After hooking up the washer we discovered it leaked water, however only on extra large load. Checked all connections and the drain with no signs of leaking. The leaking was coming from the bottom of the washer. Returned it the following week and again the owner was extremely rude. He did exchange it per his warranty however after hooking it up the washer would get stuck on spin cycle. So, we had to return this washer. Again incredibly rude and with his assumption that I did not understand Spanish he began to speak with his associate absolutely degrading me and hurling superlatives. Rather than knocking him out I simply kept my mouth shut. We'll see if this one works however I would highly recommend buying anywhere but from this place! read more

You can't blame these guys for loading the landfill with junk. They tried their best to fix my machine and were very diligent in trying to replace obsolete parts. I agreed to a new machine and am very glad I did, washers have gotten better over the years! I then needed an air conditioner. They were short on what I needed and sent me elsewhere and again had a positive experience. I would return to AJ. read more

AJ's has always gone out of their way for me and helped with the properties that I have in the neighborhood!! I've read other comments and just can't agree!! However we are allowed to have our own opinion. Not only are the owners and staff great local people who've NEVER let me down once with any request either personal or not. AJ's has gone above and beyond for this community. You cant get better!! read more

Unresponsive service dept. When I called the operator I was put on hold twice- solely so she could form an argument with me instead of trying to assist. She Actually called me back to continue that argument of the timing and amount of messages I left - worst customer service EVER Save your time and money-- avoid AJ appliance. read more

I called AJ yesterday to let them know that our fan inside the dryer broken and we can't use the dryer. They very busy with high volume of phone calls and didn't answer but I left a voicemail. Megan called me in 2 minuets and send technician less than 24 hours since I called. The technician was great, professional and very polite. Installed a new fan in a few minutes and I'm extremely happy, used my dryer and works perfect! Thank you Megan, thank you very much AJ. Highly recommended! read more

These guys have been my go-to appliance repair people since I moved into my house two years ago. Each time they were quick to come out, diagnose, and fix my problems. During the recent heat wave when my refrigerator started failing, they made a point to be out the next day. Within an hour the tech diagnosed the problem, got a replacement part from their stock, and had me up and running and I hardly lost any food as a result. All at a fair price. I also had them fix my washer when the main circuit board failed. They ordered the new part and had it promplty repaired. And on top of all this, they were able to get my 1940s oven back up to normal operation. I previously had to light the oven with a match, and the thermostat was off by 100+ degrees. AJ rebuilt the thermostat and cleared the pilot tube so that not only does the stove look great, it works great, too. read more

My dealings with AJ appliance in regard to a broken washing machine for my business, a hair salon, could not have been more difficult and stress inducing. As a salon we need laundry access multiple times a day for our Buisness to function properly. Not only were there several delays regarding but a sever lack of communication. I understand certain things take time and parts need to be ordered but these are things that were not communicated. Between multiple visits there were often no statements, quotes, updates, status's given to me or to any of my staff. The repairs person came through and left without any sort of information being passed on. Nothing to express exactly what was wrong, what they could do or how long it would take. Leaving us completely in the dark on how long we'd be without laundry. It turns out reports had been made by the repairs person which I was only made aware of after calling in and pressing to speak to management. They were quick to charge money and slow to follow through. Unacceptable. read more

Getting appliances repaired stinks. It means something is broken. And it means I am grumpy. I just moved into a new house and there have been a lot of broken things that needed repair (Yuck!). AJ Appliance was the least painful repairer I dealt with. I called. They scheduled. They said they would be there between 8:30 and 9:30am. They called at 8:30 to say they would be there between 10 and 1. I was annoyed. But they showed up at noon. And they fixed what needed to be fixed. And they didn't charge an obscene amount. And 3 hours late isn't that bad for a repair place. If they had actually showed up at the original time, I would have given them five stars. But at least they called to let me know they were going to be late. read more

I've had two terrible experiences with this company. They failed to service my washing machine and dryer after confirming with me that they would come on a specific day. Meanwhile, I was waiting at home for them to come, and both times no one came or called to let me know they had to reschedule. Slow, disorganized, unprofessional and overall poor customer service. What makes things even worse is that they make excuses for themselves. Stay clear. read more

AJ Appliance - Appliances & Repair Near Me - Philadelphia, Pennsylvania

Rude customer service. And SLOW/NON-EXISTANT service in general. Buckle up... this may take a while. I called on a Thursday or Friday to have someone come out for a service call for our garbage disposal. We scheduled it for Tuesday and I specifically asked for afternoon. The receptionist told me someone would call Monday to give me a 3-hour window that they would be out on Tuesday afternoon... ok fine. Received a message Monday afternoon, stating someone would be out between 10am and 1pm on Tuesday. Um... no... not what I had initially set up. I called the service person back to tell him that would not work for me and that I had requested an afternoon appointment. Left him a message twice and did not hear back from him. Called the main AJ Appliances number the following morning to see what the status was. The receptionist clearly did not listen to my explanation of events and was giving me information based on what she assumed I was saying, rather than what I was actually saying. I told her that it didn't make sense to me to argue and that, despite a great inconvenience, I would rearrange my schedule to convenience them (10am-1pm window) - even though the arrangement was originally for them to come out in the afternoon. We agreed that getting a phone call about 30 minutes prior to his arrival would be helpful. She then HUNG UP ON ME while I was still talking. If I did not need them to come, I would have cancelled this appointment. The serviceman was very nice, helpful, and informative. He told me the unit would need to be replaced and that the rep from the sales department would be in touch soon. He estimated that they could install the new disposal by the end of the week. Great! That was Tuesday. On Thursday afternoon, the sales guy left a message. I called him back within 30 minutes of his call and left a message. Nothing. Called Friday and left him another message. Nothing. Now it's Monday 4pm... still nothing and now I've made arrangements to take my business elsewhere. We've used AJ Appliances in the past but we will NEVER use them in the future. read more

let me lead off with a bottom line statement; AJ Appliance are a bunch of crooks! Thanks for absolutely nothing. I called them because my washing machine broke and was trying to tell me some sort of error code, which I figured they have been trained to understand. $85 to come take a look which maybe isn't the cheapest but it does get applied to my repair bill. The man that came to the door was not the average appliance man you think of, he was clean and will dressed. Quick and painless to diagnose the problem, "its the control board, its a common problem on this type of machine" He couldn't give me a final price for the repair but it said it might be cheaper to replace the machine. He would get back to me in a few days with a better educated figure. a week goes by...a second week goes by, I decide to call them and see if I have fallen though the cracks. I'm told the manufacture hasn't gotten back to them about the part but should figure it out by the end of the week. two more weeks, two more phone calls to them. I was told that the foreign manufacture "guy" has been on vacation and just come back. I say that is great but I'm your customer and I have been waiting a month without a washing machine meanwhile spent another $85 at the Laundromat and want to know what they are planing to do to make this better. The answer I got was, "nothing we can do" I feel like they dont want customers just suckers to give them $85 so they can run-off with it. read more

I wholeheartedly agree with Nic J.'s comment from 10/4/2012. This company has very poor customer service with little follow through to actually get the machine fixed. Save yourself the headache and felling of being suckered by going to Dominic's at 1749 W. Passyunk instead. My crappy experience with AJ Appliance: I called to schedule an appointment to have our electric dryer looked at. The technician arrived and determined we'd need a new motor. He told us they're have to order the part and would give us a call when it arrived. Two weeks pass and no word. I call to follow-up and am told that I "have perfect timing! The part just arrived today." I scheduled an appointment for the following week. AJ tells me that I'll get a call on the morning of the appointment with a service timeframe. Day of appointment and no phone call. I call at 10a and they tell me that do not have record of my appointment. I reschedule for the following day The next morning I DO get a confirmation call with a service time frame. They arrive within the time frame and install the new part, a $350 motor. They then determine that the other motor in the dryer is also shot and needs to be replaced. The technician explains my options 1. leave the motor they just installed in the machine, allow AJ time to order a second motor, and they'll come back and install and only charge 1 service fee, but with the additional cost of the new motor, likely around $300 (which is obviously a reasonable charge) 2. leave the motor they just installed in the machine for the time being (it still doesn't work though), make arrangements to buy a new dryer from AJ, have them deliver and install the new machine, and take away the old machine. They'll apply that service fee ($85) and the price of the motor they left in the dryer ($350) to the new dryer price. The technician could not give me the price quote for a new dryer or for the additional part, but we left it with this- AJ would call me with 2 price quotes- 1 for the additional motor, 1 for a new dryer. At that point I would make my choice. Two more weeks pass and nothing. On the third week, I get a phone call saying my new motor is in. What?! I never talked to confirm my choice in service. Obviously AJ's have internal communication problems that severally effect the company's ability to provide through and accurate customer service. I will not be calling them, changing around my schedule, and taking time off of work for a company that is not reliable or thorough. read more

I called AJ with the intention of buying a new gas dryer to replace my second-hand dryer that suddenly died. To make what was a long story short, AJ suggested sending a tech to see if my dryer could be repaired. Patrick arrived 2 days later and said that the motor, belt and fan needed to be replaced. Two days later, he repaired my dryer and it now works better than it ever did before. Patrick was on time, knowledgeable, and very professional. AJ saved me about $700, because the only new gas dryer that can fit through my basement door is one that can be assembled in my basement. I really appreciate that they suggested repairing instead of replacing. read more

I have never had a worse experience with a company than I've had with AJ Appliance. It has been so bad that this is the first review that I have ever written. Unfortunately, despite their multiple mistakes, screw ups and horrible customer service, my landlord hires the repairmen so they keep coming back. Not any more though... The receptionists are rude and nobody EVER returns phone calls, even a manager, who I left a personal voice mail over three weeks ago. They ordered a new part for my fridge and they forgot to bring it, not once, but two times! Nothing ever is fixed on the first visit and most recently, I have been waiting for almost a month for them to fix my washer. They have been out on three separate occasions, where I have to take whole days off of work since they don't give you a time range until the morning of the appointment, and it still isn't fixed! Originally, it needed a new pump. When they came to install it, they left after 10 minutes and clearly didn't test the machine. Thereafter, the washer began making a horrific sound, like something was lose inside the machine and then it completely stopped working again. When they came back out they said the tub was cracked, which I am sure resulted from their failure to put the washer back together properly. A new tub is very expensive and of course, they deny liability for causing the crack. The new tub was ordered a week ago, and apparently it still isn't in. Not only did nobody call to give an update, but my landlord called multiple times and nobody gave her the courtesy of a response. When I called I was told that they can't control how long it takes for a part to come in. Clearly, that was not my issue, it was the lack of communication and poor customer service. STAY AWAY FROM AJ APPLIANCE ! Horrible company! The only saving grace is Carmen, one of the repairman, who is extremely polite and knowledgeable. read more

We went here on a holiday when the regular staff was off. Instead it was the guy who does the accounting, a service dude, and a woman who works in the office who were there as the sales people for the day. I was really shocked by how much they knew about the products. They could not have been nicer or more helpful. They gave us the honest scoop about which products get the most service calls. Which ones were overpriced, and what would suit our needs best, Unfortunately, after some shopping around we really like a Bosch model that they did not carry. Too bad. Instead we had to purchase it form Gerhardt's and they were not nearly as nice and helpful as AJ. read more

I left a voicemail with their service department to follow up on a replacement door for my fridge because the company delivered a fridge with a dent in the door. All I did was provide the background facts around my circumstance and ask for an update regarding the door because it had been a week since I had heard from them without any update on the timeline. In return, I received a derogatory voicemail from a male employee who mocked my voice on the phone and said he was giving me attitude in response to my attitude. First of all, I did not have an attitude--I was merely following up on a service issue based on a defective door caused by no fault of my own. Second of all, even if I did have some attitude, the company should train their employees to act with at least some modicum of respect, particularly in a scenario where the customer did not timely receive the product that they bargained here. I do not recommend using this service. read more

I ordered a new dryer on May 4 and was told it would be a couple of weeks before it could be installed. We left for vacation on June 16 with no dryer but with an assurance that installation was scheduled for the first week of August when we returned to the city. This week I asked to confirm that date and was told that they no longer have any delivery or installation employees so they can't deliver or install any appliances at this time. If you don't want to lose your mind, go with someone else. read more

The good reviews for AJ Appliance must be fake ones from relatives. They are rude. They don't return calls when you leave a message. They don't answer email. They have no problem standing you up for a service call. The employees hate the customers, they consider the customer the enemy. Mark and Jen are two angry people who work there but it must be an attitude that starts with the owner and permeates the entire staff. read more

I rent an apartment where the mini fridge is an all-in-one unit under a counter with a small sink and range. It was sold as a set (Avanti.) My fridge died (brand new) within two months of being bought and installed. This was August 24th. My landlord promptly got in contact with AJ Appliance. However, customer service stretched this out until November 11th. Yes, I finally got a different fridge installed on the 11th. Now, why the long wait? Not sure. They played around with the temp settings and replaced a part. It took them forever every time to come out. Worst part? After all of this, they claim they measured the space to get the same type of fridge? What did I come home to find? A very small fridge and now a huge gap all around the fridge with the back of the wall all exposed and open. It looks terrible, and the tiny fridge is not even enough to hold a day or two of food. I could have saved myself the months of aggrevation as a renter and went to Walmart to buy the same little minifridge. What a nightmare. My landlord was great. She tried her best to get them out to the apartment. However, I will let her know that AJ Appliance was a complete waste of time, and I not at all happy with the smaller fridge that was a replacement for a faulty product. It shouldn't have taken all of this time. They should have replaced it within one week tops- not almost three months. read more

2.5 days ago my Bosch washer died. It put in a solid 10+ years and it was done. I called AJ APPLIANCES and they said $1,300 and a week to get it done. Marvin who owns Airs Appliances said $200 less and 36 hours to get it done and they got it done! Nice guys from AIRS delivered my washer 1.5 days later, on time, 40 minutes to install and they showed me how to run it. I canceled my order at AJ Appliance (by voicemail because no one ever answers the phones at AJ!--they may--or may not---call you back depending on their mood). Derrick then called me and yelled at me saying I had obviously purchased an inferior machine--Bosch didn't think so when I registered warranty. You can never, ever get anyone on the phone at AJ but they will take time to call you and berate you for taking advantage of a better deal (and vastly better service) elsewhere. This may be the most screwed up company in Philadelphia! I guess the renovations to my rental units won't have any appliances form AJ in them! These people aren't just rude--there is something seriously wrong with the entire organization! Clearly the customer is at best a nuisance and, at worst, the enemy!--the paying customer! The moral of this story is--give you business to Marvin and his team at AIRS--they really do get it done fast, right and at a great price! read more

WAITED 2 Months and STILL NO REPAIR!! Lacks Professionalism, Customer Service Skills, NO ACCOUNTABILITY! I needed a touch panel for my microwave replaced and have been trying to work with these people since June to get the part and service. Its been a roller coaster of them canceled my order and then when they "had the part" no one ever called to confirm the window period for when they would arrive so no one showed up. They do not return phone calls nor give people common courtesy to keep them abreast to why they have dropped the ball so many times and right their wrongs! I tried to give them the benefit of the doubt and to work with a local business but to save my rant - in short... DONT WASTE YOUR TIME !!! by the time they decided to finally put me on the books with the part and service, i just went ahead and ordered a new microwave and had it installed. read more

Patrick came out and serviced my dryer. Did an excellent job. He made a recommendation on replacing the gas valves while he was out there, but said that they were likely fine. I decided to do it anyways since he was out on site. He was great, honest , straightforward and did great work! read more