Ordered a winter jacket from the Lands End catalogue over the internet, paid with my card, no word…read morefrom Lands end, no sign of my jacket. It's pretty cold I really need that jacket, dissapointing

Not denying anyone service? That's a load of malarkey. For those who are UNABLE to wear a mask, you…read morecertainly are refusing service. If one orders online and has to return an item, how is that item handled based on the fact that one was unlikely wearing a mask at home while trying it on? Do parasites or communicable diseases not count at home?, and what if a client had covid? You'd never know so how absolutely ridiculous your statement is. And 'extending this expectation to clients' again is a load of malarkey. That's a roundabout way of communism at play. 'Do it our way or you will be denied service' Perhaps you should review CDC recommendations again. Heir Fauci has stated from his own mouth that masks do nothing but placate the wearer. Ummm, yeah. Anyone who has a lick of common sense can figure this was a scam. Too bad for you Nordstrom Rack, you've lost a bunch of customers because of your politically correct/woke policies. I find it very telling that your stores, at least the last two I saw, were low in stock of most items. The stores seemed bare. Maybe it's a sign that the silent majority is done with your BS

Love this store! Mask guy needs to get over himself. Think of others than just yourself, buddy. Be…read morea team player. I am always welcomed at this store and they have great deals! Highly recommended!

As a 30-year Ada resident and local business owner, I've truly enjoyed watching our downtown area…read morecome alive again -- new restaurants, shops, and a sense of community that reminds us why we love living here. I was especially excited to see BEYOND, the new outerwear store apparently affiliated with Bill & Paul's Sporthaus in Grand Rapids, open its doors right here in Ada. Their selection is undeniably high-end, featuring premium outdoor brands most people would recognize. And yes, prices reflect that -- but this is Ada, after all. I was happy to support them anyway. I purchased a winter coat for one of my twin daughters and received a "BEYOND Bucks" coupon worth 10% off my next purchase. Great idea in theory -- a nice way to bring customers back. Two weeks later (exactly 14 days, in fact), I returned with my other twin daughter to buy her coat. When I mentioned the coupon, the owner/manager informed me that without the physical coupon, she couldn't honor the discount. Fair enough -- but when I asked if she could simply verify my previous purchase in the system, she said they had no way to track or confirm any of the coupons. That surprised me. When I got home, I found my original receipt -- and right there, printed clearly on BEYOND's own receipt, was the "BEYOND Bucks" coupon number and value. Meaning, all the verification she said was "impossible" was sitting in her own system the entire time. So, I drove back again -- twice in total -- with all my receipts and the coupon in hand. The transaction ended up being as simple as crediting my card and reapplying the purchase. The "coupon" itself wasn't needed at all. What was needed was just a little bit of effort and common sense on their part. In the end, I did get the discount -- but it left a genuinely bad taste in my mouth. It wasn't about the 10%; I could easily afford to let that go. It was about the principle and the example I was trying to set for my daughters: that customer service matters, and that good local businesses go a little out of their way to earn loyalty. Ironically, their own promotion expires at the end of November, so it's not even a long-term incentive program. Most of their prices are at or above MSRP anyway, and while I understand it's a boutique experience, this encounter just came off as petty and indifferent. I wanted to love BEYOND and keep supporting a new Ada business -- but unfortunately, this experience makes it hard to recommend them. Sometimes, it's not the product that matters, but how you treat your customers.

From the owner: Beyond by Bill and Paul's. A specialty clothing retailer aiming to elevate your outdoor experience.read more

I had heard really good things about this place and needed a hem repair. Dropped off Saturday and…read morethey said they would be done Monday. Stopped mid morning to see if complete and they were. The young man said, "you are all set." I asked how much and he said nothing, it was an easy fix! Amen, there is still customer service and they went above and beyond. Hasn't even bought the suit from them. I will recommend and will be back.

Great service and cost effective options. Got my high school son a suit that was tailored just…read moreright for him. The team worked with us to get it right. Great place, looking forward to coming back.

Went here after going to a well known chain store. The wife and I were immediately greeted by…read moreAhmad, who took the time to walk us around the store and assist us. Exceptional products, pricing and customer service. Incredible turnaround on tailoring. Don't waste your time going Anywhere else but here.

Ahmad is the BEST. My husband got his suit and all of his groomsmen's suits here, and they were…read morevery high quality and very affordable!!! Ahmad is the nicest man - all groomsmen who got fitted there reached out to us raving about his customer service. He is very knowledgeable and knows exactly what the best option for you is. Please check them out before going to a big chain - you will not regret it!!

Absolutely lovely little men's formal wear store. Very small but has a nice traditional kind of…read morefeel to it. They were very helpful. I needed a belt and I was sized and had a receipt in my hand in about a minute and half. Not cheap so don't be too shocked. But if you like to get your suits in an old fashioned way this is your place!

What a remarkable owner! My colleague had a suit issue when we were at the Marriott and uncovered…read moreit at 7:30 in the morning. The hotel contacted this clothier and the owner happen to be in and although he didn't open till 10:00 he allowed him to come in to purchase pants. He also took the time to alter them all within 30 minutes. We were able to get to our scheduled meeting with no disruption. A truly great business owner!

Let me start off by saying if I could rate this place a 0 I would…read more They have hands down the worst customer service and staff my fiancé and I have ever dealt with. Since walking into this place, every single staff member we interacted with had a terrible attitude towards us and did little to help. Shopping for your suit for your wedding should be exciting and they completely shit all over it. I'll never understand this as it takes more energy to be rude than to be kind. They advertise that they'll do alterations for you if you buy from them, however as soon as the jacket comes in they won't do anything to help you and will send you on your way. We called customer service and they hung up on us while acting as if they were going to help. Do yourself a favor and never buy from this garbage establishment. I truly never leave reviews but this place made me so upset I want to make sure I warn everyone. We will be making sure everyone we know understands our experience!

My fiancé and I went in 2 months before our wedding to get suits for 7 groomsmen. Nate was…read moreextremely helpful and walked us through getting everything we needed as quickly as possible since he knew we were within a crunched timeline. He made the process really easy and offered great guidance! Very happy with the entire process and big thanks to Nate!

Went to this store yesterday and asked where is the womens plus size dept. was told we don't carry…read moreplus sizes any more. I said you don't even mark the sizes on the hangers!!??? she said no you have to look at the tags to find the size! literally a 4 top rack rack full of jeans all styles and sizes mixed together??? what a HOT MESS I don't have time to look through literally 75 jeans to try and find a size or certain style! IDK what has happened to Macys but my goodness this store is a disaster. don't they realize the average woman's size is 16 in America and they 'don't carry plus sizes.'. also as I was walking out I overheard another Customer ask a clerk 'where is the plus size clothes' and I turned around and smiled at the clerk and said ya see!!??

I went online to look for the brand, Good American jeans and it said they sold them at Macy's so I…read moredrove all the way to Macy's specifically for that and they said oh we don't carry them. You can order them online G so sorry. It amazes me how easily they just blow off the fact that I made an entire trip just for that, and they don't carry it, but they were willing to order them online for me as if I couldn't do that myself at home! That is false advertising.