I've only been here a few times. No issues at each drop off. Customer service could be better but…read morethey get the job done. Street parking.

My experience is limited to dropping return packages off, but I've never had any issues. It's about…read moreas close to a "mom & pop" store as you can get these days, and by now I'm a regular so it's always nice to say hello while receiving friendly and fast assistance with scanning returns. It's like the anti-Staples, LOL.

I used their fingerprint service. Fast, friendly, efficient, affordable . Very professionalread more

Great Service! The Staff is very Friendly. My packages are safe and I enjoy other services they…read moreoffer.

Pulled over for moving violation (made an illegal u turn)-yes it was a valid stop (I was not…read morethinking and made to turn right next to my house to repark the car. The officer was nice, took the time to explain what I had done and had a friendly calm demeanor. I then realized my license and current registration were in the apartment. He could have cited me for both not in my possession, but did not, allowing me retrieve them. Getting stopped is never fun, but the officer behavior made the experience less stressful.

It all started out so well...a minor accident and the officer showed up…read more He wrote a report which I picked up in a few days. I called him to clarify what he wrote...I know police reports are not supposed to imitate Shakespeare but this one was too choppy. He gave me his number for questions. He has yet to call. Why give the number?? I did not appreciate that I was warrant checked for an incident with a parked car being struck but understand that that may be protocol.

They will charge you $200 for towing a vehicle, yet, they aren't even the ones towing it. The $200…read morecovers a phone call and 5 mins of paperwork. LOL. A city as rich as Burlingame, a county as rich as San Mateo county, price gouging and money hoarding from people struggling to pay their bills. This is one example of why money is evil. It brings out the worst in people, it allows public serving, public funded organizations like our own police departments, to prey on its own constituents. To protect and serve, and also make some money should be the slogan.

This does not define the entirety of the station or people. However, I wish they were more…read moresympathetic and caring to my family member or given her more resources like the Marcy card. My mom does not speak English (We're Asian) and going to the station to speak about her situation was already so tough. Even though it wasn't her fault, she felt ashamed and embarrassed. I pushed her to go speak and provide information in hopes that the police give her peace of mind and show her there was faith in humanity & people cared about her. After calling her- I realized she was more hurt inside than before she went, she told me that it seemed like they didn't care and found it like a "joke". This broke my heart. As an 18-year-old college student who cannot visit her frequently, I felt like it was my fault that I pushed her to go. On my end I spoke with the San Luis Obispo Police Department and a few police officers came and spoke to me... they were concerned about my mom. The officer said our home station would provide her with a Victim/Witness assistance card. However, my mom never received those resources from this department. I hope they didn't think her situation was any less important than another situation. She is human, not any less of a person. A small situation to you might quite literally be traumatizing to another. We all need love and compassion- For the next mother that come in please do better. Thank you. On a positive note- The department picked up phone calls efficiently and transferred me to the dispatch center with no hassle. Thank you for all you do, I just wished they responded differently to my mother's situation.

Sarah here is so amazing Her customer service is on another…read morelevel Had a tough situation and she handled it Glad I came here Other UPS stores didn't answer the phone, Sarah did Went in the store and she sets a standard to treat customers

Most of the staff are extremely helpful and friendly when interacting. But there is one older male…read moreemployee I see often when picking up packages who will deliberately ignore me despite being next in line. He's moved registers and has even walked away from the counter completely to avoid assisting me. It gives me an uneasy and unwelcome feeling. I'll probably move my P.O to another location after my 6 months are over.

I had called the Millbrae UPS store a few days prior to confirm their mailbox rental promotion --…read morespecifically the "first three months free" deal, which I was told over the phone did apply, and that I would just need to pay the setup fee. Confident in that information, I walked into the store to open a mailbox. Unfortunately, I was met with the most unprofessional and rude service I've ever experienced. A staff member named Shan (or Sean) interrupted me mid-sentence when I tried to explain the offer and flat out denied the promotion. I let him know that I spoke to someone on the phone who confirmed it, and instead of helping or clarifying, he dismissively said it wasn't valid at their store. Even after I showed him a QR code from the Millbrae location referencing the promotion, he arrogantly said it was "incorrect" and offered no further assistance. I asked to speak to a manager, and he told me the manager wasn't in. When I asked for the contact number, he gave me a fake phone number. Completely unacceptable. I walked in simply wanting to open a PO box -- not to be belittled or made to feel uncomfortable. I won't be returning, and I would not recommend anyone do business at this location if this is how they treat customers.

Extremely disappointing experience at this UPS Store. I came…read moreto return an Amazon package -- the official return instruction clearly said "box needed" but never mentioned that a "product box" wasn't allowed or that a specific type of box was required. My box was sturdy, sealed, and properly packaged, yet the staff member Shawn kept insisting it was a "product box" and repeatedly refused to accept it. His attitude was condescending and completely unhelpful -- he just kept saying "that's a product box" instead of explaining or offering any assistance. I am 35 weeks pregnant, holding a heavy package, and Shawn stood there watching without offering even the slightest help or empathy. The lack of basic courtesy and professionalism was shocking. Amazon's website never states that a product box can't be used -- only that a box is needed. This location clearly makes up its own rules and treats customers unfairly.

Popped in here for the first time to do a couple of Amazon returns and a cellphone trade in return…read morebecause I was shopping at See's next door, and I was so impressed by their efficient and friendly customer service that I just had to leave a review. Will definitely come back the next time I'm nearby.

Friendly but so many customers it seems always chaotic when I'm in the area. Parking is horrid but…read morethat's not their fault. Notary scheduling was kind of a pain and wasn't timely.

I have not used this coming for security services and based on how I witnessed one of the employees…read moreact today I would NEVER use them! I live in San Jose and was driving on the 880 freeway and witnessed the driver of the security vehicle get into a road rage incident with a civilian in another vehicle. The driver was sticking his head out of the window screaming GO at the civilian. He then began to drive erratically swerving in and out of lanes almost causing multiple accidents. The security driver then pulled off to the shoulder cutting of the civilian forcing him to come to a stop on the shoulder of the freeway. The security driver got out of his car and began approaching the civilian driver. He was yelling and screaming and throwing his arms wildly in the air! I believed I was going to witness a fight on the side of the roadway. The civilian driver looked very scared and frantically but his car in reverse and was able to get out of there before the security driver approached his vehicle. Very traumatic for me to witness on my morning commute. When I called the security office to report what I witnessed the gentleman who answered the phone said he immediately knew which driver I was talking about and said the situation will be taken care of. Scary to think someone who is supposed to serve and protect is starting road rage fights on the freeway. Think twice before using this company for service.

I don't usually write reviews, but for this one, I had to--and I highly recommend it to everyone!…read moreInstead of looking elsewhere, like at other law firms, consider Mr. Jones. His background and experience truly embody what a 'notary' should be: honest, genuine, and timeless.