I've only been here a few times. No issues at each drop off. Customer service could be better but they get the job done. Street parking. read more

My experience is limited to dropping return packages off, but I've never had any issues. It's about as close to a "mom & pop" store as you can get these days, and by now I'm a regular so it's always nice to say hello while receiving friendly and fast assistance with scanning returns. It's like the anti-Staples, LOL. read more

I filled multiple complains for mail fraud with UPS. This location up changes dimensions and weight of prepaid packages on purpose to collect money after. STAY FAR AWAY FROM THIS SCAM CENTER!!!! read more

If I could give this place 0 stars I would. Customer service is horrible. I came to pick up a package and since I'm currently living in an Airbnb and my address did not match my ID (because I'm living in an Airbnb) she would not deliver the package for me. She would not speak to anyone on the phone for me, she would not show us or tell us how to receive the package. She would not even tell me how to file a complaint. Horrible customer service. Horrible people who do not care how to help. She actually told me she has other customers to help and that she would no longer be helping me. She also said she has no supervisor because she is the manager and refused to give me anyone's number to further discuss this issue with. read more

I have never had a bad service here. They are incredibly efficient, helpful, courteous, professional, and very kind. I have sent quite a few things through them and also have returned things through them, and it is always top-notch service. I will only go to this UPS location. A+ service! read more

I had the misfortune of dropping off an Amazon return at this UPS location. The woman behind the counter, who was speaking to another customer in a foreign language, rudely said "put it there". While she continued to speak to the other person she printed a tag and half tossed it at me. No acknowledgment, no eye contact, just plain rude. Ironically, it was the other customer who smiled and said "thank you " as I turned to leave. read more

I'm writing this at 10:05 on a Sunday and they are not open. Many other times I've defectively relied upon them being open and they are not. read more

The UPS Store - The arbitrary hours they post. - Shipping Centers Near Me - San Bruno, California

Worst customer service; they'll lecture you like they would a kid. Even their own kid, their daughter would give you a mad, mean snarl when she tells you she can't help you. read more

Please do not drop your Amazon return packages at this store. Packages mysteriously disappear at this location, I really do not know if someone is keeping packages instead of sending back to AMAZON, OR WHAT IS GOING ON. Last Friday I dropped 4 pairs of shoes to go back to AMAZON, BUT THEY ONLY SENT 3 packages back to AMAZON. THIS IS THE SECOND TIME THEY DO THAT, ABOUT 2 months ago I dropped two pairs of men shoes and the only send one back. Do not use this store, if you need to send packages back use the store at 851 Cherry, San Bruno read more

This UPS is located in a strange long plaza right off El Camino. There seems to be limited parking on the street around here as well as a small lot. I came here a few times to drop off Amazon returns. They were cordial and quick to process the returns. This location should add a self return kiosk where you can process your own (smaller) Amazon returns! Otherwise you have to go to the counter every time. read more

I have been using this UPS store for almost 20 years and believe their service is very efficient and accurate. It's true that the male owner doesn't smile, is serious and not very friendly but that's just his personality! I don't blame him for getting upset at times.I have seen customers dump returned items on the counter that are not even in a bag or wrapped. Have you seen the hundreds of items on the counter behind them that have to be processed? The least people can do is put them in a bag! The female owner is very sweet and always willing to go an extra step to help! Obviously they're doing their job well and running their business efficiently or thay wouldn't still be opened after 20 years. San Bruno is fortunate to have a UPS store like theirs! read more

This is a fraud. I paid for a packaged to be shipped and they charged me an extra $20 as a "delivery fee" AFTER I PAID for the shipping and dropped the package off. UPS should cease and desist them, close them for good, take the owners to court. I called them, ask them, they scream on the phone unintelligibly and then hang up. What a said partner for UPS, people think they are done once they pay and then - afterwards - they are ripped off read more

Came in today to return an amazon package that was pretty big and I had made a mistake and misunderstood the packaging instructions. Daksha was wonderful and helpful. She went over the rules of returns and kindly educated me on how to make this quick and easy. The staff here is nice and helpful. I was charged for the help but it was well worth it. I would recommend this place despite the poor reviews. read more

It is 9:12 AM on a Friday morning and the store is still closed. There are many people waiting outside with packages to mail out. This location does not open on time at 9:00 AM. read more

They charged me $250 more than online estimates for an overnight delivery. I wish I checked online beforehand. Be very careful dealing with them. read more

Horrible customer service! Very unprofessional and rude. Will no longer do business at that UPS Store.

This is a great UPS store with professional, friendly, patient, and helpful staff! I highly recommend this location. read more

I was instructed to take my Gap package return to Staples with a staples QR code, but at staples, they said I had to take it to ups. I found this location and the clerk (owner, I think) was busy but went way out of her way to get it resolved as the return code wasn't a ups code. She used her own phone to call Gap to get them to send me a ups code while helping other customers. Very helpful to all who came in. read more

Worst UPS ever! The middle aged lady is extremely unhelpful with processing returns and has the worst customer service skills. Forces you to buy packing take for an item still in the box unopened. Go to the UPS in Colma and save yourself a major headache and time. read more

No complaints from me. Small street off of El Camino and easy to get to, frequently has open parking spots right in front or there's a small adjacent lot. Seems like it's run by a husband and wife. She's a bit nicer and he's a bit more gruff but they're always efficient about handling my packages (usually a box less return, like for Amazon or AT&T). Super convenient. I appreciate they're open a bit later, and also on saturdays. read more

The UPS Store - As of Nov 2022 - Shipping Centers Near Me - San Bruno, California

Business Hours on weekdays are 9:00am. There have been several occasions where the business is still closed well past 9am. Several customers come at opening but the workers/owners are no where to be found. If they dont plan on opening at 9am then they really need to change their opening hours. It is now 9:17am and store is still closed. Update: the worker just pulled in at 918 read more

The UPS Store - Store still closed. - Shipping Centers Near Me - San Bruno, California

See all

Everything needs improvement! The husband and wife are rude and totally unfriendly and unprofessional! They argue with the customers and send so many people away because they don't like how the package is taped. They do not know what promos are running at UPS and even though I had the discount information on my phone from the website and a printed copy of a coupon, she said she couldn't do it. In asking for the discount after it was rung and not given, she proceeded to argue with me that it has to be done when ringing and there was nothing she could do. My discount was to be $20.00 and she kept arguing she couldn't do anything. So, I asked for my product back and she could void the receipt. She said she couldn't. She also lied and told me that my box of shred had been done already. This is impossible since another company comes to pick up shred and it is done off their premises!! The husband finally came from the back and told her how to do it. I asked him to teach her how to treat customers and how to speak to the people. Now they both are yelling at me as a long line of customers formed. I walked out and they were still yelling at me all the way out the door. I could still hear them when I got to my car!They need to treat people with respect! I told them I would never step foot in their store again. They are the worst! I would have rated them ZERO but it is not an option. read more

Knock on wood.. I've sent things via this store for the last past 8 years and haven't had an issue yet with missing packages. This place is busy at certain times, but never more than 5-6 people in line in front of me. I usually go during slow times, before 12 noon and before 5pm to avoid lines. This place is owned by a very nice couple who are always on premise and working there. They're not overly friendly, but pleasant. In and out and no missing packages...that's all I'm looking for! read more

Been going to this ups location for a while. Always friendly. They shipped out almost anything.

Practically this store is not customer friendly everything is money. There's a charge of $1.50 to seal my package for return. Never go back to this store. I'll go other store that is friendly. Never again return to this store. read more

Stay away from here!!!! Rude as always and no costermer service. Come to give them business and they made me feel like I own them money. For sure last time for me to come over here even I'm only few mins away . read more

The UPS Store - Always rude and no costermer service. Come to give them business but they make you feel like you own them money. - Shipping Centers Near Me - San Bruno, California

I've had several positive and a few negative experiences at this particular store. I feel like it all depends on the mood of the owners. There are times when I've felt welcome in the store and the owners have been helpful and very nice. And then there's been times when I feel like they are annoyed with me (for unclear reasons). I generally go to the UPS Store in Westborough Square these days and I get consistently good service there. read more

Extremely rude staff. Especially the indian lady! All the other reviews are accurate, she yelled at me and humiliated me for making her wait while I was getting the QR code for my return. There wasn't even a line or any other customer in the store. She told me "hurry up before other customers arrive" i just told her I'm going to a different UPS store. read more

The Indian lady is extremely rude!! She yells at you and when you correct HER MISTAKES. She will scream at you trying to intimidate you when she knows that she is wrong. Most recently went in to return three packages. I was the only customer and put one package on the counter and provided the scan code for return. She scanned the code and told me to put the other packages and walked away. Another customer came in and she told them to go to the other counter. I was still waiting for her to complete my transaction and she did not. I told her that I was in a hurry and I needed to, just drop these packages off but she needed to scan the codes for the other two packages and she told me to just leave them. I asked her to come back and scan the other codes for the other packages again. The other customer was not ready and was still going through their purse. She came back and scanned the other two codes. She did not put the shipping labels on the packages. Days later I find out she sent the wrong packages to the wrong addresses. Thus I was returning items and will not get my money refunded from three different vendors. These are not cheap items. These are cowboy boots, jackets, etc.. this is just careless! I called her and spoke to her on the phone indicating what she did and she started screaming at me saying no that they do not do that and she always has the customer verify the address. She is absolutely wrong and that is falsified information. She never has a customer verify the address from a scan code they provide. This never ever happens and she is blatantly fabricating information a.k.a. lying. She is not trustworthy as this has happened three separate times. I will never go back and rest be assured if you do beware. Poor service. Poor attitude. And they should be held accountable for the losses that they have provided customers. read more

15 min after the posted opening time and there are 4 people waiting for them to open. Everyone ended up leaving.

I've been going here 2 years and I often leave feeling frustrated. They charge a lot for label printing or any service .The couple working there seem miserable and are often contentious and unhelpful. So I've begun taking my business to Postal Annex in Bayhill Shopping Center. They handle UPS, FedEx and USPS. They print labels for free and are helpful and cheerful. The only thing is they can't do QR codes. read more

Very unhelpful and rude. During multiple visits from dropping off packages to requesting service, I was met with rude behavior and unprofessional comments. The owner seems to not want to provide any of the services and will look for any reason to turn you away. read more

The used car salesmen of UPS stores. They lock the door closed well before their posted hours are done as well Now they charge you $2 for more tape on a box you bring in, etc. They probably have many stories of 'rude people' and should write a book since they appear to be making the neighborhood upset. read more

Last Saturday, 7/31/2021, I dropped off an Amazon return at this location. The dude behind the counter scanned my amazon return code, printed the label and my receipt, and put the item on their back counter. The item never left their location, and the owners of this location are: A. Unprofessional B. Rude and obnoxious C. Wearing masks below their noses. They kept saying I need to call UPS (are they not a UPS store), and call Amazon, and refusing to look for my item which they misplaced. Stay away from this place, and go to either South San Francisco or Daly City locations. And I will be reporting this shady location to UPS corporate, and to San Mateo County Health Department because the owners are not wearing masks properly. read more

Good local UPS drop off location. The lines are never that long from my experience and customer service is great. Quick and easy to ship out packages. The store is very clean and well organized. read more

If you want to be verbally abused and overcharged this is the place to go! She charged me $31 for box on a free Amazon return -that came in a bag. DO NOT GO HERE read more

Each visit I've paid to this location has been expeditious with my needs being fully met. I've utilized their Amazon return drop off services, printing services, packaging and shipping services, and most recently their notary services. The staff is knowledgeable about the steps that need to be done and so far I haven't had any errors occur. Their customer service isn't above and beyond, but they get the job done. read more

This review is solely for the notary service here which has always been prompt and reliable. I have to assume that given the foot traffic of other customers that I see here over the years that the other services provided are done with the same accuracy and efficiency and I would come here for any of these services should the need arise. read more

Terrible UPS. They want to charge $6+ to print out a page because it takes time when it's completely empty. It's a joke. I understand charging to print but $6. Unbelievable. Never coming here again. read more

I have gone to this location for Amazon returns. Typically the woman is very friendly; whereas the husband is cold. Today was an entirely different story. I attempted to complete my return yesterday but the location was closed so I returned after work today. Incredibly they refused to accept my return because I taped the return code to the front of the package. After removing the label they told me they would still not accept the label. Finally I asked if they have WIFI so I could print a label and the answer was no. Very rude and I do not appreciate being lied to because I would be surprised to learn that they do not have WIFI. After all this a UPS store. read more