Shoutout to Camron for 5-star service! Great customer service and patience! Thank you! read more

With an attitude like that and openly saying "i could care less if i lose a customer" Done...gone... Many other ways you could have explained that. read more

The friendliness of this annex is great! Chole was always so helpful and I wish her luck as continue her education, she will be missed. Also the cards at this postal annex are great! read more

I've worked in business management and HR (with a focus on corporate culture, employee relations, staffing, etc.) for over a decade now. Chris at PostalAnnex+ here in the Bayhill Shopping Center, hands down, has the best customer service, patience, earnest desire to help customers, and a great attitude. The store itself runs efficiently and at very reasonable/comparable prices as well, for the experience I would pay 2/3 more, but I'm ecstatic knowing Chris keeps his rates on par and competitive with his counterparts at FedEx and UPS centers (who 9/10 treat customers like infections to cleanse and take so so long to do basic packaging and data entry) If you live in the area, don't go anywhere else. Or, suffer, if that's your thing, no judgement. read more

Thanks, PostalAnnex, and in particular Chloe for the spectacular service over the last two years. I travel a lot and she is always on top of getting my mail and packages in a timely manner and calling me when things are important. You are the best thanks, PostalAnnex read more

With the new ownership this neighborhood "mom / pop" shop is definitely MUCH better than going to other shipping providers especially the Post Office. If you don't want to wait in line, get great customer service, and have you things shipped safely, Chris will definitely help you out! read more

I dropped off a Fedex package on Friday. It's Tuesday and the tracking still show nothing. So Fedex only come here only when they want. PostAnnex is just a place for you to drop off package when you are in no rush at all. It waste 3 days from me. Enough for this place. The lady reception was nice tho. read more

I'm doing business here whenever I can instead of UPS. They don't charge for printing labels, won't charge you to tape your box, and sometimes provide free boxes, along with a smile. They are grateful for business, unlike UPS in San Bruno. Please give these folks your business, they want it and won't gouge you! read more

Dropped off a UPS package here. The recipient told me that the box arrived empty. My husband has also had issues here. Reading a lot of reviews here and there are a number of people saying the same thing about their packages arriving empty. There's some shady stuff going on here. BEWARE!!!! read more

THIEVES! Dropped off a box with valuable shoes that was shipping out via UPS. When the recipient received the box. It was "empty". Went to the store to further investigate. All the front desk worker could say was they didn't have cameras and they were not liable for any loss or damages to packages in their possession due to "it was probably stolen by UPS". Seeing other reviews of cases like this happening at this store is absolutely ridiculous. This store should be investigated and or shut down due to thefts such as this. DO NOT COME HERE. USE YOUR LOCAL UPS, FEDEX or USPS LOCATION!! read more

Great place for all your mailing needs. I've been going to this postal annex for years. Chris, the new owner, is very helpful and knowledgeable. I had items that I needed to mail to New York. I didn't have the proper boxes. Chris put my items in a proper box and even put in bubble wrap. He then helped me choose the best rate for my needs. He's very friendly and helpful. I will continue to come here. read more

The notary was friendly, fast and thorough. I greatly appreciate his professionalism.

The new owner, Chris is a very nice guy and very helpful with mailings. He does more than mail, he does fingerprinting, passport photos, live scan etc. Check him out in the Bayhill shopping center in San Bruno. You'll be glad you did ! read more

Outstanding service from Chloe. I have a mailbox here and do all my shipping from here. Chloe is always professional, friendly and super competent. She is attentive to every detail with shipping and makes everything easy - even when I'm rushing around and have delicate packages. She knows the job and her excellent service keeps me as a regular here. Thank you Chloe!! You are a gem!! read more

the new owner Chris may is the best. The most outstanding customer service. Detailed in his work. always feel welcomed everything I come in. I am so happy that Chris May took over the business Postal Annex. read more

Chloe is amazing at this location!! She is always friendly and quick to help! Making sure I know the drop off/pick up times since I run an eBay business and have lots of packages to send out daily. Thanks Chloe! read more

I had to get over 15 documents notarized and sent overseas. The new owner was very helpful and informative about the process. I really appreciated all the help! I've been here a few times and I would recommend coming here! read more

Was great, super simple. Kind staff and very quick service. Was my first time shipping stuff and they explained everything to me and helped me set everything up. Will be coming back :) read more

This @UPS / Postal Annex "+" should change their name to Postal Annex "-"! Utter disregard for customers and our time. I have a package to drop off so I check www.ups.com to locate an authorized drop off location and this store is listed with a pickup time of 4:30pm, one hour earlier than other pickup locations in the immediate area. I call ahead this morning to confirm and the phone call alone should have been a clear indication to stay away. The phone is answered without even identifying the business by name. No greeting, just a surly "Ya?!", as if I caught him at an inconvenient time. The employee confirmed that UPS picks up daily at 4:30pm so I plan my afternoon accordingly. I arrive with a smile at 3:20pm and stand at the countertop scale. It takes a moment of me standing in front of him before he finally acknowledges me with a wave of his hand to the piles of other packages by the door: "Leave there... Not going out til tomorrow..." Me: "Tomorrow? Both you AND UPS confirmed your location's pick up is at 430pm daily." Him: "No. 3pm to 315pm every day." With a heavy sigh, I mutter "Thanks" and leave with my package still in tow. Do yourself a favor and take your mailing needs elsewhere. There are plenty of other options nearby. If my package wasn't so large, I'd use the neighborhood drop box instead of having to come in. What a waste of time. To the owner: Please have UPS update their profile of your location and advise your customers with accurate information. AND SMILING AT YOUR CUSTOMERS WOULDNT KILL YA. JS read more

PostalAnnex+ - 430pm per @UPS.com & a phone call to the store. But I arrived at 320pm and was told daily pickup was at 3pm?? - Shipping Centers Near Me - San Bruno, California

I have gone here for years. The people are nice. I do not believe they are thieves. It could very well be the drivers are taking the items. I have had many packages from UPS that have been sliced open. I guess they did not need my stuff, but the boxes were opened. read more

This place has been transformed... I've been shipping there for years... I understand the previous owner retired and sold the business... Dropped off four very important packages Saturday at 2 o'clock with Lisa, the owner they arrived Monday morning at various locations throughout the United States... I could not be happier... Kevin read more

So good service!!! Please use this and support local businesses. I cant stop using their services!!!!! And also not expensive and have good value read more

These people are thieves. My brother dropped off a PS5 to ship to my nephew here. When my nephew received it, it was filled with computer parts. This post office stole the PS5! read more

Do not go to this location!! Worker tells me they aren't responsible for my package!! WTF!! You scanned my items and can't print a receipt for me and then you couldn't even reprint!! I demanded him to write the tracking numbers on a post it they have. I said, well I dropped it off here and you scanned it. So UPS arrives they will scan it. Being told they aren't responsible just makes this place sound unreliable. Will never go back!! Sticking to UPS or USPS offices!! This place sucks!! read more

great service -does not "nickel and dime" for supplies etc -just wants to help their customers

I'm not sure what's up with all of these other people complaining, but I've been going here to ship out packages for the past 3 years and nothing has been anything but great. Zach, the guy in charge, is actually a very nice guy. He knows what he's doing and tries the best to help me find the cheapest, yet efficient way to send out my packages. At times when the store gets busy, he tries his best to accommodate all of his costumers as quick as he can - which is terrific since he is usually the only one working. He has many regulars which I've noticed he is very friendly too, occasionally sparking up pleasant convos. Organization is great in the shop, and has a clean atmosphere. read more

I should read the reviews before drop off a package there! It was the first time. I drop off a little package on 09-19-2018 at 9:15am, today is 09-20-2018, 3:30pm and the package hasn't start track yet. It could take up to 12 days to get something..... i will keep sending stuff tru usps. read more

Under NEW OWNERSHIP and the service I got today was TERRIFIC!! The folks at Postal Annex packed, labeled and shipped 25 'Team building Kits' to my remote employees around the US. All boxes were shipped out on time and within budget. Thank you Postal Annex! read more

The Worst postal axes location - full stop - I get other peoples mail in my mailbox - My key does not fit my mailbox properly - they what to charge me to fix it - My key actually worked on another mailbox - I opened the wrong number by mistake - I ordered an item off ebay I had it deleted to my box here at Postal Annex on Cherry Ave. - Postal Annex LOST MY PACKAGE! - stay away! read more

MAN...if moving isn't hard enough! This postal annex also rents out U-Hauls for your moving purposes. I called to see if I could reserve one for Sunday and the guy that answered the phone was totally rude. First of all he wasn't very enthusiastic and it was hard to get out any information from him! Unfortunately they are closed on Sundays so I cannot rent the U-Haul for them. Then he told me to go somewhere else but didn't give me anything information on another Postal Annex I could go...so before he hung up I stopped him and he gave me a number finally! If you don't like your job don't work there! Step your customer service! read more

They open at 10am instead of 915am..... very late and close early.... I would go to the other postal annex in San Bruno!!!

MASSIVE RIP OFF! You will be charged double, and will be treated like garbage. I went here today to mail a 1 pound package from Millbrae to Sunnyvale, Yup, the Sunnyvale that is 30 miles away. My one pound box (weighed already at home on a postage scale) and small box rate was $5.80 per the USPS website. I go here, the very, very rude Indian owner weights my package looks me up and down and apparently decided "this very pregnant lady with the nice car clearly is a good candidate for my scam." and announces the postage is $10. Since when is postage a flat rate? Anyway, I ask him the weight and he says "2 pounds" i tell him that is impossible, and ask him to show me the scale. He refuses. I tell him usps.com give a rate of $5.80. He says they are wrong. (huh?, the post office generally is the expert at the cost of postage.) He tells me its $10 for next day, and I must be looking at 2 day pricing. I try to explain to him where Sunnyvale is located and that all mail from the Peninsula to Silicon Valley would be "next day" and that besides, I don't need it there next day. I ask him to charge me his "2 Day" rate and he tells me that isn't coming up on the computer. The entire time this god awful Indian music is blaring through the store, just as an added non bonus. I finally just paid and left as I did need the package to go out and the post office was already closed. Please avoid this place. CVS in the same strip mall can provide shipping services, go there. read more

They are always randomly closed during hours or days that do not match their business hours. If you need a reliable postal service, go elsewhere. read more

The "Plus" in their name adds rude service, inability to help customers, and failure to follow up on promises. I called the place and asked whether they can do UK passport photos, which have different dimensions from the US specifications (35x45mm). Zach, the owner, ensured me that it is doable, so I sent my wife and daughter there to do their UK passport photos. When I got home, I was surprised to see a few uncut, as well as a few improperly cut pictures. When I asked my wife what happened, she told me that Zach read the instructions from the UK consulate that she brought with her, then took a few pictures. When my wife asked him to show her the digital images, he refused, telling her that "everything is fine!" However, when he printed the photos, my wife had to ask him to retake hers, as he did not properly take them! After retaking the pictures with attitude, he tried to cut them, but failed miserably, getting mad and impatient during the process. Finally, he said, again with attitude, that he is not going to do it, "you have to cut them yourself". Even after that, he grabbed the photos and wanted to throw them away, but my wife asked to keep them (so we'd actually try cut them ourselves) and paid him $20! She was almost in tears, shocked by Zack's rudeness. I called Zach the next day and asked him what happened. He did not provide me a clear answer; and then, when I asked him why he was rude to my wife, he said that "he reserves the right to refuse service to anyone!" I told him that he is unreasonably rude and unprofessional and should refund us the money for the pictures that he failed to produce as promised. He agreed to refund us the money by saying "come here and get it". Such attitude, rudeness, and lack of business sense is simply shocking! And especially if this is his business, I don't understand how customers can be treated in such manner! Avoid this place at all cost! read more

Website says they offer scanning services (to pdf). Got there. Some man who barely spoke English and looked like he'd never touched a computer in his life told me that they've never done that. Change your website, or fire your sub par employee. Thanks. read more

The man that works at the front counter is so rude! I would Never go back again! I went to send a mascara from San Bruno to Arizona and he said it was $8.00. I told him that was expensive and he yelled at me saying, "What do you expect!" I laughed and walked out. Drove to the San Bruno Post Office and I got charged $2.30, for the same package. The Postal Annex is a joke. read more

I went here to send 3 packages to Los Angeles each was 1.5 lbs. I usually send my ups packages from a mailstore near work ( in san mateo) my packages usually go ground to LA and get there the next day (maybe 2 days). But this place was easy to stop at on the way home and I didn't want to wait til the next day to mail it.... I have NEVER EVER paid for UPS to LA and had the package take 7 DAYS!! this is because he didn't get the package out he let it sit in his store for however many days. I should have known better when the creepy guy gave me an angry nasty look as I said Hello when I walked into the store. Hes a jerk and gave terrible service, I knew something would go wrong, and it did. I will never go there again. I could have drove the packages to LA and back in the time he got my mail out. I will be processing a complaint with UPS about this. they need to know this person is ruining their reputation. read more

My new rule of thumb is to be less impatient. I am the type of girl that hates to wait in line, gets annoyed when there is a slow checker, or when the cashier chats with the customer unnecessarily after ringing her up while I'm waiting and just overall is a crabby ass when she has to wait. With that said, when I went into Postal Annex to send out some packages, I saw a line of 3 people. The old me would have gotten mad, but I just reminded myself that the world does not revolve around me as much as I would like it to, and got into the line. It appears to be a one man shop, which is fine as it's a small location. The man was good in the fact that he was multitasking and helping 2 people at a time. While one was filling out a form, he was weighing a package for someone else. But then while he was multitasking so much, when one person was done with their form, he would have to wait while the guy was weighing the other package, so I don't know if this method saved him time or if he would've been better off just helping one customer at a time. At least he gave it an honest effort to quicken up the process. They do standard Postal Annex stuff, ship and mail stuff, they have mail boxes on site, sell a few packing supplies and wrapping stuff. Good place to go if you don't want to wait in the mile long line at the United States Postal Office. Which is always my goal: to avoid that long line. A shorter line, I can now handle. read more

first time i sent money through western union. fees seemed overcharged here compared to what the official website told me. i mentioned it to the person and replied it was a computer thing and denied any wrongdoing. but i shrugged it off since i was in a hurry. next, i told the person that the receiver should receive it in dollars, the person confirmed this during the setup stage although i wasn't comfortable with the persons answer. once the receipt came out, i wanted assurance that they'd receive it in dollars since it said different on the receipt/info paper, the person then took back everything agreed on and insisted I said otherwise. this happened a week ago and i am still pissed. so pissed I made a review. i'm glad am not alone. hoping for the best for them. read more

RIP OFF REPORT!! I came here to mail out a gameboy game wherein I had shipped out a exact same package (gameboy game, same envelope, packaging, etc) the day before at a REAL post office and the price was DOUBLE here! $2 versus $4. I asked the guy if the shipping is the same as the USPS and he said yes but there is NO WAY. In fact when you think about it, a flat rate priority male envelope is only $5.20. How can a tiny video game be $4? I came here because I was doing my shopping in the plaza and thought it would be convenient. Now I know that they just try to rip you off. The scale here is probably rigged or he just tacks on extra to your total. DON'T COME HERE!! also the guy working here is gruff and rude. read more