Our realtor referred us to Kevin at Benjamin-Fry Insurance and we have nothing but great things to…read moresay about him! Kevin was able to help us bundle our car insurance with our new homeowners insurance, and we saved a lot of money in the process. He also guided us every step of the way and made the process seamless. Homebuying/ moving can be stressful, so it was a huge relief to have this part of the process taken care of for us!

Worked with Kevin after our home premiums were increased drastically, and he was able to help us…read morewith new home + auto that helped us save significantly. He was excellent to work with, communicated well, and the process was painless. Would recommend Kevin and this group to anyone in need!

We have used this company for many years and they have always been very helpful and willing to help…read moreus with any insurance problems that may arise. Jarrod has always responded promptly and helped me understand the whole process of ins. Which isn't always easy to understand.

For some reason, I was really struggling to find an agent who would help me get a home policy in…read moreTexas. I found this company on Yelp, and I'm so glad I called! Jarrod was the most thorough agent I think I've ever worked with. After we had a phone call, he took the time to send me a ton of info and compared my current policies with what he was finding. He got me great coverage that matched my budget. Definitely recommend!

I have maintained insurance with State Farm for many years, and I appreciate the incredible…read morecustomer service provided by Corrine Howard and Bob Jennings. They are helpful, attentive, and responsive, and they make me feel like part of the family! I recently had to file a claim, and I am thankful for having such a helpful and efficient team to work with!

I was very impressed and pleased with this company. I sent out a Yelp request for renter insurance…read morequotes and was contacted almost immediately. Sylvia called me and, a few questions later I had a quote I was very happy with. The paperwork was completed and emailed to me within 20-30 minutes. One of the best customer service experiences I have had in a long time. 5 stars!

Jeff should teach insurance full time. I never truly understood the finite details, and he kindly…read moreexplained it to me in a way it just clicks. I am confident and comfortable in the coverages because I know when they would be used to protect me. 10/10 service all around, thank you! Jeff is the quintessential professional.

Jeff went above and beyond when going over automobile insurance quotes. Not only did he match and…read morelower my premium, he upgraded and customized a more fitting policy suited for my needs. Thanks Jeff.

Progressive loves to market its Snapshot program as a way to "reward good driving," but don't be…read morefooled--it's more of a trap than a benefit. In reality, they use it to surcharge you into unaffordable monthly premiums. I clearly did not read the fine print carefully enough when I signed up, but now I'm stuck with a $325 surcharge on top of a $190+ monthly premium--all because of hard braking in Austin traffic. Seriously?! If you've ever driven here, you know slamming on the brakes is practically a survival skill. The nerve of them to penalize me for avoiding accidents! Lesson learned: be very cautious with insurance companies and their so-called "savings programs." Progressive turned out to be just like the rest--quick to take your money and slow to offer real solutions. I'm officially over it. Now, I'm looking for better auto insurance options and ideally a bundle with home insurance. If anyone has recommendations for a company that actually values its customers (and doesn't sneak in ridiculous fees), I'm all ears!

It is not so much Progressive themselves as it is one of their Agents. Liz Spurell was assigned…read morethe claim when one of their insurees hit me on 11/14/25. The police crash report clearly states their insuree was at fault and ticketed, yet she has decided it was my fault. She spoke to me the day of the incident like I was trash and unworthy. She did not keep any contact with me and then when she said I was liable for 60% and I called her, she treated me worse. I do have both convos recorded. I have tried to speak to her supervisor numerous times and he won't return my call. Avoid Progressive if you have to deal with this woman!

We worked with Steadily to get a Builders Risk policy for a property we were buying and renovating…read more The agent we talked to was super knowledgeable about renovating and flipping policies and guided us on what we need from an insurance perspective. It was super refreshing to have someone with this level of expertise when it came to real estate investing and flipping. Will work with them again.

VERY UNPROFESSIONAL. Without our knowledge or consent AND NO ACCIDENTS OR TICKETS - they Cancelled…read moreour Auto Policy with Travelers. WTF it is OUR POLICY - NOT YOURS! How DARE YOU! And they have the nerve to send an email blaming it on Travelers making the choice - so outright LYING - violating state laws, along with lack of notice. Travelers TOOK OUR ACCOUNT DIRECT INSTANTLY - along with a 12 month instead of 6 month (our choice). - - - - - - - - - - - - - - Now, a month later, they pulled another BS "Ooops we did it again" and informed us that "Travelers Cancelled our Home Owners!". WTF?! Again, we contacted Travelers and they said "NOPE - Steady decided to not work with us anymore", and assured us in writing that we are 100% covered. So - CONTACT TRAVELERS DIRECTLY - get the BEST RATES and No Steadily BS Unethical Behavior.

Carlos made this incredibly easy from start to finish. He walked me through everything clearly,…read morefollowed up once, then actually gave me space to decide without any pressure, which I really appreciated. When I came back to adjust coverage and explore bundling, he was fast, thorough, and found every discount I qualified for. He made the whole process simple and seamless. I moved forward with State Farm for my auto and added another policy, and I'll absolutely be going back to him when my home coverage is up.

I was a State Farm customer for several years and had an excellent experience with my previous…read moreagent in Denver, Lori Rickert. Her office was consistently responsive--someone always answered the phone or returned calls promptly. Unfortunately, my experience with Kenny Hill's office in Austin was the opposite. It was extremely difficult to reach anyone by phone, and my messages often went unanswered for days or weeks. Even after following up multiple times, communication was inconsistent. This became especially frustrating because I expect timely responses when dealing with something as important as insurance. I eventually switched to a different agent, and the difference in professionalism and responsiveness was immediate. Based on my experience, I would caution others who expect regular communication and reliable follow-through to look elsewhere.

They are brokers. They rip you off and give you the wrong policy. They dont listen and they don't…read morecommunicate to make clear. I got busted by the police. And I was paying for insurance and the whole time I wasn't insured. They won't give any money back. DONT NOT GET. DO NOT TALK TO THEM!!! They need to be out of business. I just learned that they also do business under different names. One is Breanna's. Please stay away from them

Horrible!!!!!!!communication is not a top priority. The agent told me the insurance company will…read moretake two deposits both going to my premium. Looked at my statement one from insurance and one from best buy insurance. Talked to Mike the owner and wasted an additional 1 hour of my life. So scammer? Yes! I work hard for my money. Now won't see it again.

I would like to thank Letrice, I didn't get her last name but she was informative and kind. I was…read moreinvolved in a hit and run accident and no one stopped to help me or see if I was ok. At least 4 people saw the accident and not one person asked me if I was ok. Thank you Letrice you are awesome. Carolyn West

Best insurance agency ever! I always recommend everyone to them. They truly are so competitive and…read morethe service is always so pleasant. If you need a quote on Saturday they are there to be of service. Love them.