Joaquin has been a huge help for all our insurance needs. New policies, policy changes and…read morenavigating the claims department to name a few. He is a huge help and always very professional. We have been with Casey Clark State Farm from the beginning and even though we don't live in Austin anymore, we would never go anywhere else for all our insurance needs.

Casey and team provided superior customer service and have been very easy to work with. Michelle &…read moreJoaquin have been very helpful when I had questions along the way and making sure my policy was best suited for me. I highly recommend them!

I have been working with Mary Ann of Yan's team for the past few years and she has been wonderful…read more Always quick to respond to my insurance questions and helped me move all my policies from another provider...saving me thousands of dollars with better coverage. Thanks for the great service.

Deja, my State Farm agent was professional, friendly and quickly to respond to give me a quote for…read morea landlord insurance. We reviewed it together and able to explain the coverage and made changes. Above all Deja was very patient and polite throughout the process as I was having difficulty in sending her photos of my property. I would highly recommend their services as my other State Farm agency that I had, he never returned my calls so I am transferring my services to Yan Tung State Farm as they seem to care more about their clients.

I've been with State Farm for about 6 months or so. Had a weird issue and decided to drive over to…read morethe office to discuss with them. Super cute space and they were all super nice. Got to meet Nancy and all her staff and they took care of me. Free parking, too. Much happer with this team than I was with Progressive. Hope that stays the same in the coming years.

Nancy and her team are amazing. Shonda is responsive and even follows up. So happy to have them as…read morepart of our team!

I have had nothing but a tough experience using this office. I have signed up for auto pay 3…read moreseparate times and then they cancelled it AGAIN, resulting in the potential cancellation of my insurance. The people assisting you with your account are not very helpful. Would not recommend.

Love this office love this staff very helpful and knowledgeable. I usually deal with David who is…read morealways professional and friendly I look forward to being a lifelong customer and part of the Jessie mcconchie family!

Moved downtown Austin last year and needed to get my auto insurance and home insurance sorted with…read moresomeone local. Stuart and his team made it way easier than I expected. Crissy walked me through my options over the phone with zero pressure, and Danny had my quotes back the same day. Ended up bundling my car and home policy and I'm paying less than I was before. Brody even called a week later just to confirm all my paperwork went through. Office is right on Barton Springs, easy to get to. First insurance office where I've ever felt like more than a policy number.

I worked with Arnold Reyes to secure car, homeowners, and umbrella insurance policies. He is highly…read moreresponsive and professional. Arnold made sure I got the best rates across all three policies, and he was able to expedite securing a homeowners policy for me to ensure an on-time closing of my new home. My mortgage broker even told me that we wouldn't have closed on-time without Arnold's efficient and judicious work, telling me "He got back to us really quickly, he's awesome!" I would highly recommend Arnold, Stuart, and anyone else in the State Farm office at 1717 W 6th Street, Suite 214 in Austin, TX!

Dan was able to arrange some complicated insurance for us when no one else could (and we had tried…read morelots of places). He was relentlessly positive and never over-promised. He checked in regularly to keep us on track over a whole year of various issues without ever feeling like too much.

Nathan is an Amazing agent, he got all my needs met quickly. Would definitely recommend to family…read moreand friends!

I am a decades-old State Farm Insurance client and a very long-time client at Kirk Ingels State…read moreFarm Insurance office. There is a delightful gal by the abbreviated name of "V". Truly, "V" is one of the very top agents at this particular State Farm Insurance I've ever spoken to who helped me tremendously and was extraordinarily patient and kind--especially throughout this hour-long conversation yesterday (15 April 2025). I had so many insurance questions and tons of potential future scenarios that I threw at her. She is a lovely and pure professional. "V" deserves a bonus and many many compliments about her representation of State Farm and, one day, a big-time promotion--excellent excellent employeel. I like her very much! Linda R

I just bought a car and traded in my old one (insured by Kirk's office). Unlike some other…read morebusinesses, Vianey Cornejo of Kirk's office took really good, personal care - leaving me to feel comfortable that my new car was insured. Thank you Vianey, thank you Kirk, and thank you State Farm. Jack W (Austin)

I worked with Shaylee @ the Ted Heaton office & she was fantastic. She got my quote for my small…read morebusiness put together within a few hours. She was very responsive to emails & quick to return calls. She was very helpful thru every step of the process. I am very pleased :)

Stacey is very helpful will all my insurance needs. She responds to my emails in a quick and…read moreinformative manner. Excellent customer service

Cameron H found me a great quote for insurance and health insurance…read more Other general insurance companies were quoting me 154! Cameron not only lowered it but added so much more to my policy and looked out for my health since I don't have insurance. All for $98

I will never do business here. I called for a quote on auto and rental. The sales person was being…read morebullied by apparently Taylor the owner himself. I could hear him telling my agent to "get all he can out of me". Taylor then yells "I want a credit card number what's taking so long". "That's what we're here for. Makes some fucking money", I don't know how other State Farm offices do business but, I've never been to a insurance company that treated its employees and customers this way.If you want to be more than just a number please find another company to do business with. Never do business with this company on Farwest. State Farm if you read this you may want to look into how this makes your brand look if you even care.

After posting my comments, B&B informed me that our insurance company would be providing a full…read morerefund of the over charge of our premiums. I appreciate their attention to this, but wish this action would have taken place without my having to escalate it.

I was in need of bundled home and auto as I was purchasing a home after relocating from the…read morePhiladelphia area. I had gotten auto initially when I came down through State Farm, but they were being very difficult to work with on homeowners. I looked for an independent agent nearby and found Brown and Brown. They were INCREDIBLE to work with. They were responsive, flexible, personal and very understanding. I would highly recommend them to anyone looking to explore their best options for insurance, and to work with a great agency. Melissa Bradley is FANTASTIC to work with.