Since being taken over by Texan Insurance, customer service and competitiveness have really taken a…read morenosedive. I was a customer for years, but they were never able to even come close to the auto rate offered by Progressive, but then when an Allstate bundle beat what I was paying for auto at Progressive and homeowners through Suzanne Brown / Texan, that made me decide to leave both of them. My exit was handled very badly, my cancellation document, which I signed and have a copy of, was never sent to the insurer, so weeks later I had to call the insurer directly and get that taken care of myself. But this wasn't the only time, many times in the past I could never get my agent to call me back. I guess she was off chasing big commercial real estate deals, and we private homeowners are too small to care about? Well, the relationship is over now, and I'm glad to have EVERYTHING at one place, where I can look at it one one phone app.

I have been calling 281-558-2210 for a week and no answer! I had a Texan rep that was reliable…read more This is ridiculous!

RUN from this company. Any good reviews are very likely bogus or pure luck. I am about to file a…read morecomplaint with TDI asking for an investigation. In my last few years with them they've allowed policies to lapse without follow-up and when I do reach out to my agent I get no response and then have to chase down someone. Each time I get the same BS excuse that my agents has changed and "I got lost in the shuffle". I've tried several times to have them renew a policy for me. I make some progress, then they stop following up. You would almost think it is there game plan. They should not have a license.

I've used Texan (formerly Hambrick) for 15 years. Hambrick was great, loyal and fast. I can only…read moredescribe Texan as a revolving door of overworked, disgruntled and unresponsive agents in the last 5 years. Who needs a broker when they're satisfied keeping customers year after year despite being dissatisfied, devalued and disrespected -- especially when they continue collecting higher margins from increasing premiums. Every year I have a reminder to call and beg them to call me, play phone tag, and anguish over rate increases. Only to hear "well, everyone increases." DO YOUR JOB! Some increase less than others!! NOW, DO YOURSELF A FAVOR: shop your own insurance. What's your time worth? Perhaps you'll save 35% on a combined policy for one hour's worth of work. I know I did.

Staff in office never has any idea what is going on or how to help. Unclear why their car insurance…read morerates are higher than any other company for less coverage.

I'm waiting for a call back and an explanation of how they came up with $20k worth of claims that…read morethey say they paid to me

I was having quite a few issues finding condo insurance and after spending all night I almost gave…read moreup before finding Shannon. She has been amazing and more than I could ask from any agent. She follows up within an hour almost every time, educated me quite a bit regarding homeowners policies, and was able to save me from a big exposure with the right policy where my Condo HOA was incorrect that could have cost me big. Make sure you call Shannon with any insurance needs. She has earned my return service for many years to come. Great price and it was so refreshing working with her too!

Working with Shannon Hartgrove was one of the worst insurance experiences I've ever had…read more She quoted and bound our home insurance using the WRONG ADDRESS, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over me, dismissed my concerns, and failed to listen when I tried to clarify details--details that would have prevented this mistake in the first place. When I finally called her out on the error, she took zero responsibility. Instead of owning the mistake or offering a solution, she became defensive and unprofessional, telling me "this is my agency, I own this, and you can't escalate to management." That response alone speaks volumes about her accountability and customer service standards. If you value: * Accuracy * Professionalism * Being listened to * An agent who takes responsibility for their mistakes Do not use this broker. A basic error like an incorrect address should never happen, and the refusal to own it afterward is unacceptable

Great Service!! I was referred to Alan by my friend Teresa. She said he's the best. Alan was…read morereally nice and very professional. He reduced my car insurance by $800. He's the best! I highly recommend Alan Abraham!!

I contacted Alan for an insurance quote and he was very helpful and pleasant. I received the quote…read moreimmediately it was very fast. I am saving a good amount of money . I am very pleased with the service and will recommend them to all my family and friends. Alan is very personal and helpful. Thank you for the great service Thalia L.

I personal do not recomend this place at all!. this year because of their poor trainging staff i…read morehave to pay $1,700 back to the IRS. according to the owner his employee Paola did not do notthing wrong. instead he does not want to take full responsabilty for this HUge......error but sent me a certified letter telling me that we are responsiblefor it. When i went to his office he agreed that this lady was a very forgetful person and that yes she could have done it. but still did not care to SCREW US !!!! personalmente no recomiendo este lugar porque las trabajadoras carecen de entendimiento y son olvidadisas. el dueno dice que Paola no hizo nada malo. despues que yo le djie mas de 3 veces el desempleo no se incluye en el 1040? y ella secamente dice no! para que pagar a alguien que no sabe que hacer no tienen responsabilidad.? cuando hablo con el me dice que si efectivamente paola pudo olvidar y causar el error. pero igual manda una carta certificada diciendo que ellos no son culpables. Si alguien le paso algo haci o le pasa porfavor dejeme saber porque la union hace la fuerza. open your eyes and avoid problems with the IRS. habran sus ojos y eviten problemas con el IRS.

From the owner: Houston, TX: AAIGOT Insurance Agency Inc. is an integral part of our local community. Our Mission…read moreis to provide a broad range of insurance products, from a diverse number of high rated insurance carriers, to meet the varied needs of our customers.