I'm sorry to have to write this review but it's necessary, I feel. A new image is actually Anderson Heating and Cooling now. I called to schedule a residential boiler service. The tech showed up with only a clipboard in hand. Normally, they have tools etc and are ready to work. They typically drain some water out, check for sediment, clean the sight glass, open the pilot cover, clean it, vaccum it. The tech did NONE of this. He was here for a half hour, charged me a 100 bucks and left. Not exactly a boiler tune up that i paid for. If you have a residential boiler system I suggest not using this firm. Years ago the tech who came out did a great job. This year was not the same situation. read more

Josh and his assistant were very professional and knowledgeable. Made me aware of every step he was doing. It was only for an A/C yearly maintenance but will definitely have them back. read more

We were very disappointed with this company!! Cory was the technician who came to respond to our service call, he was cordial BUT took only 5-10 minutes to tell us that the parts that needed fixing was obsolete and that we would need a new furnace (which would probably cost $5k and if paired with a central air would be around $10K). The part that needed replacement was the bi metal limit which if he would have taken the time to take it out and look at it, it was a Honeywell brand, which upon a second opinion (my husband going to a parts store and talking to their staff) he was able to get the part for it and was able to replace it by himself and now, it's working just fine!!!. I guess, we paid a $99 service charge for him to just tell us what was wrong with it and what parts needed replacement which is probably a blessing on its own because we could have ended up with a much hefty price to pay this company instead of only paying for the parts and replacing it ourselves. We would not be using this company again in the near future and WE DO NOT RECOMMEND them as well for those who has older models for their heating and cooling system. People are better off going to a parts store (e.g. ACE or Home Depot or Google) and talking to those people first BEFORE calling this company! It was a waste of money and time!!! read more

I called New Image Heating and Cooling because my furnace would not turn on when I used my thermostat. I requested that they change my thermostat because I was told that it needed to be replaced. I paid over $100 for the replacement. The furnace still was not responding to the thermostat. At that point I was told that I needed $700 in repairs to my furnace and it would not be a guarantee that it would work after the repair. I was encouraged to purchase a new furnace. I decided to get another opinion from another company. The new company came out and reconnected the wires that was disconnected by New Image Heating and Cooling and my furnace is now responding to my thermostat and I only had to pay $100 for the service. I would not recommend New Image Heating and Cooling because they set out to take advantage of me. read more

Not happy with scheduling team. I was referred by Home Depot and asked for a quote on replacement of my Boiler and for repair if that is possible or economical. It was advertised as a free quote but they tried to charge me a service fee that had not been disclosed at all in advance of the appointment. I then received a call from the home office and they were very rude. I don't think they liked that I had another quote already from another provider. The other provider was able to quote replacement and repair costs and did not charge me for this. read more

Either they are now employing liars trying to extort unnecessary parts and services, or idiots who have no business working in this field. Don't agree to any service with New Image without getting an estimate through a second company first. read more

We needed our furnace and A/C replaced. The replacement cost what was estimated, they showed up when they promised and finished timely. We appreciated all their hard work! read more

We have been with New Image for years and the service has been great. Today, Ed came out for the semi-annual A/C check up and was fantastic. He was friendly, engaging, thorough, took the time to answer our questions and keep us informed as to what he was doing and why. We would highly recommend them. read more

Chris and Ed came out to clear and clean my dryer vent. We just moved to a condo, and they discovered the the vent went through the wall up to the loft space of the garage, twisted over and under who knows what, found parts the were holding water, traveled the width of the garage, and finally vented to the outside in the garage fascia! They consulted, showed me photos of what they found, went back for some small pieces and parts, came back and fixed it. They were courteous, knowledgeable, and cleaned up after themselves. I have also had A New Image Heating and Cooling install a new furnace and AC. Everyone I have dealt with has been very professional and helpful. The people sent to the house have all gone over and above to make sure things were done correctly, and that I understood all that they did. I would not hesitate to recommend this company to anyone read more

Great company with fast timely service. I have had a service contract for many years and I get a call or email to schedule a convenient appointment way before I even think about it. I recommend them to everyone. Helene L. read more

Image Heating and Cooling came out August 6th and installed a new Mitsubishi Mini-split unit. This is supposed to be the most reliable unit on the market and it worked perfectly for exactly 8 days. It has not worked since August 14th. They have been out twice and replaced a control board after waiting three weeks but still doesn't work at all. I have now been waiting almost a month (today Sep 10th) to get this one week old unit fixed. I have also had to call to get appointments scheduled even after I was told they would call me. They are not treating their install problem as a priority to fix. read more

A New Image is the heating and air contractor for Home Depot in Aurora and several other locations. Mark Allison responded quickly and provided a very reasonable quote for top of the line Rheem equipment. Other suppliers had lower end equipment at the same or higher prices. I used my Home Depot credit card for no interest for a year and got Giant Eagle fuel perks when I purchased a $1,000 Home Depot gift card. I know I got a really good deal and Mark was very good at explaining the options. I'm very pleased with this transaction. read more

As a first time home owner I feel like this company completely took advantage of me. I am not happy and I may be taking legal action.

Happy with the service I received. They handled a psuedo-emergency repair during a holiday week with relative ease and haste.

These guys impressed the heck out of me! I had an old furnace die, and they were on site immediately with a replacement. They even prepped the ducts to support AC, in case I ever wanted to install it. After a hot spring, I called them for AC, and their prep work saved me a bunch of money. Expect super professional and courteous service folks - and sales people that aren't pushy. Best HVAC company in OH! read more

We were in the market for a new furnace and air conditioner and A New Image Hearing and Cooling came very highly recommended by both a family member and close friend that both had had work done by them. From our initial consult with our salesman, Tim, to our full installation experience, I can't say enough about how impressed I am. The installation team was on time, professional, kind and extremely efficient. They left my basement cleaner than it was when they came and explained everything thoroughly. Our new furnace and AC are working beautifully and we couldn't be happier with our choice. read more

Bob is a good salesman as he serves you well before you make the payment. However, after they get the money, you can find nobody to fix any issues. I have two outlets of the new installed AC system no working during the summer and I called their office more than 5 times. The reality is that I neither get a repair of the system nor receive the right invoice. Now it's fall and I plan to take a legal action. As a first time home owner, I suggest nobody using this company anymore. read more

I purchased a top of the line Trane Furnace and Air Conditioner in April of 2014 from Home Depot; New Image was sub contracted to do the work by Home Depot. From the moment they installed the equipment, it never worked properly, I had them back over 20 times to "fix" it but it was never "fixed;" I went the entire summer of 2014 without A/C even though I had paid over 12k for it. This was a top of the line system from Trane, it cost over $12,500, the salesman also said it had a 3 year maintenance program included in the price. At one point, they brought a Trane Engineer out to figure out the problem, they installed all new equipment, it didn't fix the problem. They then told me the problem wasn't the equipment, it was the house, itself. They said the cold air returns needed to be moved off the floor to the top of the walls. The registers are down by the floor and they told me the cold air comes out of the register, goes right across the floor, and goes back down the cold air return - they new this when they bid the job. This means the cold air never mixes with the other air in the room. Because of this, the room temperature never drops, the equipment runs constantly when it's on. They told me the only way to correct this is to move the cold air returns to the top of the wall in the rooms it is in. The general manager of New Image, Bill Jubel, told me he would contact me and set up a time to come out with somebody that could open my walls and run new cold air returns. I called him a few times and he never called back. Today, the A/C stopped working and froze up with ice. I called New Image and they said they were "very busy" but would call me back with the time they would be out to look at the problem. After waiting 3 hours, I called them back to find out what was going on, they said they weren't coming out, they were "tired of dealing with me," and I would have to call Trane to find a new contractor to fix the problems they caused. Do NOT trust this company, they lied about the maintenance program, they billed me last October when they came out for maintenance. They also didn't properly install the equipment and then left me hanging when it broke. I have filed a complaint with Trane, they are working with me and another one of their dealers to rectify the problem. I will also file a complaint with the Better Business Bureau and I am contacting an attorney to seek damages. read more

Had a great experience! Worked with Mardy Aizen and he gave a very detailed explanation of their recommendations and options for a new furnace and AC. He was great at being available to answer all our questions. We were able to get the install scheduled quickly and the technicians were fast, polite, and left our basement cleaner than it was before they started. Would highly recommend them!! read more

They will rob you blind and then revert to the fine print in the paperwork to absolve themselves of any obligation to their clients. I signed a contract to have my heating replaced. When I arrived I was stunned to see my air units were removed and disposed of. While I had gotten a quote on the air units, I had indicated I did not want them replaced at this time and would revisit in the spring if need be. The company took it upon themselves to take them and their only offer for replacement was a couple hundred of dollars off of new units. I felt completely misled and taken advantage of as a new home owner who trusted the service he was getting from a reputable company backed by home depot. Unfortunately it did not turn out well and i warn future customers to be sure to get COMPLETE TRANSPARENCY. Bc if not you might get duped like I did. In the print on my furnace it said "remove all duct work", well apparently that means air unit as well. I'm not familiar with the verbiage nor did I think I would need to ask if this would effect my air units as it was mutually understood that I was not purchasing those at this time. Buyer beware. read more