New preferred customer. Our service rep was knowledgeable , courteous, and professional. Answered all my questions and concerns. The reason the review isn't 5 star is he quoted $200 plus to replace humidifier filter for our carrier furnace. I bought 2 replacement filters last year for $29 and replaced myself in about 3 minutes. read more

Very mixed feelings about writing this review, I've never been treated this way and made feel so uncomfortable. I had P.K. Wadsworth come out to look at my hot water tank cause I had no hot water. While the plumber was here I guess his manager Jeremy stopped in to do a spot check on him? They were in the basement together for about 10-15min when they came up i expected the plumber to do the talking but no Jeremy hardly let him say a word. He told me the age of the tank and that it's about time to replace or I'll just be chasing repair cost from here on out. I told him I'd have to talk it over with my husband he'll be home at 3. That's not what he wanted to hear, he continued to try to get me to call my husband at work or to just go ahead and make the decision so my husband would have a hot shower when he got home. I continued to say no I need to wait for him to get home so we can go over finances. What was said next will never leave my mind, Jeremy says "I bet youd loik good in a cokd shower, I'll take $150 off the tank install if i could see that" I was so upset that a manager of this reputable company was saying this to me. I told him to immediately get out of my house and to never return. He laughed as he walked out the door. I hope this helps other women if your gonna be home alone while this company comes out don't hesitate to have someone with you. My husband has called the office asking to speak with him multiple times and he continually is dodging us. A letter to the BBB will be going out this week. This is regarding the manager Jeremy all other employees we've encountered so far have been great. read more

They added a service charge to my invoice that I did not agree to. I will discontinue my relationship with PK Wadsworth. Very disappointed

What a complete joke. They are running a dishonest business. Either they have bad tech or they are in the business of up charging customers. The issue was a compressor motor that would not start. This was their quote: "During my evaluation I observed a failed start capacitor, both fuses in the electrical disconnect blown and a faulty control board. Once these components are replaced we will be able to continue our evaluation. There is no guarantee that the diagnosis is finished after these parts are replaced since we cannot check motor operation or refrigerant pressures at this time." Cap Compressor Saver CSRU-1 (1.5 to 3 ton) $341 Replace Buss Cartridge Fuse 25 Amp (2) $170 Service Department Matrix Repair $300 Service Department Matrix Repair $800 This work was a female relative and I advised her that this was BS. I'm a tech but not AC tech and I knew this was trash. Two other non-AC techs had the same opinion and we all point to the capacitor. In the end the fuses are easy to check and they were not bad. Replacement fuses cost $5 each. A replacement capacitor is $8. We repaired it at the cost of $8 because the capacitor was the only bad part. PK Wadsworth was attempting to sell her a new AC system and that could have been their ultimate goal. If not they were trying to outrageously overcharge for parts and replace things (or say they replaced) that were not defective. How these folks got an A+ rating I will never know. My advise is to steer clear of this company. read more

I called to schedule the addition of an outlet in an existing junction box so that we could get our new humidifier installed. the woman refused to schedule that appointment and would only schedule an appointment for an estimate for the service. I asked if I could schedule the second appointment for the outlet to be installed so that it would coincide with the humidifier installation and she said it is not our policy. she was extremely rude. we had to call back and speak with someone else to explain the issue to get this done. it was ridiculous. read more

Sal did a great job diagnosing the problem with several solutions for us, professional polite thanks for the quick follow up

Kevin Hays and Michael Marcinick were knowledgeable and very professional. The whole process of buying and installing our new furnace went without a hitch. I would wholeheartedly recommend PK Wadsworth. read more

Do no sign up for their maintenance plan!!! Total ripoff: leave messages to set up an appointment, then don't answer the phone in order to set up the appointment! Then...it's a 3-4 month wait to have the visit scheduled. Just a crappy way to keep people on the hook for a garbage, meaningless service. read more

Almost a year after they tried to scam me into buying a new air system, everything has been working fine, even in the current 90 degree weather. I am comfortable at 71 degrees inside right now. That tells you all you need to know about how low they operate. If you are considering PK Wadsworth...RUN AWAY! read more

We purchased a new Trane system from PK Wadsworth. Love the unit but so sorry we used this company. They are rude, and do not do good work. Because of what one of their techs did, we had a huge mold issue in our basement. They said it was not their fault and to run a dehumidifier. We had another HVAC person look at what they did and he told us how to undo what PK had done and it solved the problem. Just had unit serviced and charged me 2x what the filter manufacturer charges. These people are rude, incompetent and do not run an honest business. IF YOU ARE SMART, YOU WILL USE ANOTHER COMPANY. WISH WE WOULD HAVE USED A TRANE AUTHORIZED COMPANY - PK IS NOT. RUN LIKE HELL FROM THIS COMPANY read more

We have used P K Wadsworth for years and never had bad service. The issue we had this time is that they could not and would not explain their pricing to us. They came out to do the normal fall service and said that our furnace was giving off too many fumes and they "red lined our furnace". They told us it would be $2300 to fix it. We called and asked what was involved and how much time it would take. They said it is a package price and couldn't tell us. When the repairman came out it was a 1-man job and took him 2.5 hours. Found out that they charged us $148 to pick up parts.... which were under warranty by the way..... That meant that we were charged over $650 per hour for the repair. It took 4 calls to them and 3 days before anyone called us back and they told us that they were losing money on our job. There was way more to the discussion but not worth going into. After many years and thousands of dollars spent, we will be changing services. read more

Given the Yelp reviews, adding my 1-star is a bit of a dogpile, but having just had the misfortune of using PK Wadsworth, I thought I might save someone a few hundred (or a few thousand bucks). My furnace failed, so the PK Wadsworth technician came, spent about 30 minutes and diagnosed my problem as: failed blower motor, failed limit switch. I received a quote for $1,689... Suspecting that I was getting scammed I did some research on my furnace, a Carrier Infinity 58MVC. I bought a $27.38 Limit Switch and a $267 Motor Control Module. I installed the limit switch (which took 5 minutes) and paid a technician $200 to install the Motor Control Module. For $500, I have a working furnace. PK Wadsworth preys on homeowners who don't know any better. They should be ashamed. read more

P K Wadsworth - Heating & Air Conditioning/HVAC Near Me - Solon, Ohio

Came out to snake a drain in basement. Used a machine. Here for 1 hiur and could not unclog drain in laundry room. Actually, made matters worse. Never told me any upfront cost. Charged me $603.00 with a $90.00 discount. Total $513.00. Would not recommend for plumbing. ​ read more

Eric will be super nice when he sells you a heater, then he's rude and condescending and won't return calls, texts or emails. Go to a different HVAC. read more

My AC unit was leaking, and since I had a maintenance contract with PKW, i phoned them. I had initially assumed that the leak was coming from rain that had gotten into the system from an outdoor pipe. (It had been very rainy.) It had not occurred to me to check the furnace/AC room, because a technician had done routine maintenance on the unit on May 6, 2023 (as part of my maintenance contract) and I assumed that good maintenance would have discovered any leaks. When PKW came out, I was told that some part of the drain had been clogged, and the clog was causing the leak. I asked why the clog had not been noticed during the earlier, routine maintenance visit. I was told by Christine (one of the people who answers the phone) that, during the earlier maintenance visit, water was still running through the part and that they do NOT check to see whether clogs might be occurring if there is water running. I pointed out, in writing, that even a partial clog can nevertheless allow some water to flow. I also pointed out, in writing, that the maintenance contract did not say, "We don't check for clogs if (some) water is still running." I was then told that to avoid another flood in the future, I should buy for $400+ dollars a new part that would be made of a transparent material, so that I could see any future clogs. In the meantime, water had run over--and warped--my laminate floor. The customer service rep whom I spoke with said he would talk to his boss and see what they could do. I heard nothing from him. I then sent a letter suggesting that they pay part of the labor (not parts) to fix the floor. However, I again did not hear back from them. It would appear that customer service does not include responding to customers. When I spoke with Christine, she said that the May 6, 2023 maintenance report documented that the drain had in fact been cleaned. This is not true. When I checked my copy of the May 6 report, I saw that the report noted that water was flowing through the drain. However, water can still flow through a drain even if it is partially clogged and needs to be cleaned. Documenting that water is flowing through a drain is very different from actually cleaning the drain. My copy of the report does NOT say that the drain had been cleaned. I note also that, during his second visit, after the flooding, Brad left a note on the unit, on P.K. Wadsworth note pad, instructing future technicians to "clear the drain". The note also includes an arrow pointing to the relevant part of the drain. If cleaning the drain were part of the routine maintenance provided by the maintenance contract, then why would there need to be a reminder to make sure to clean it? Christine (and Brad) also noted that for $400+ I could have the opaque drain replaced with a transparent drain so that I could detect any future clogging. If this is what is required to make sure that the drain is cleaned before it leads to flooding, then that should be made clear either in the maintenance contract or on the website or in some other public forum. I am left realizing that a maintenance contract has very few, if any, benefits; that checking the system does not involve checking everything that might be going wrong; and that the insufficient checks allow them the opportunity to push for another $400+ for an additional part. I should also note that Brad came by both times, once for the routine "maintenance" and once during the flooding. When he came by during the flooding, his first comment was, "I was hoping it wasn't your house that was having problems." I found this comment puzzling, and have only been able to infer that he knew something had been overlooked in the earlier maintenance visit. You can ask yourselves whether another interpretation of his comment makes more sense. I also note again that, after the flooding, Brad left a note on the AC unit that read, "clear the drain" with an arrow pointing to the part of the unit that had been clogged. So the question this raised in my mind was why he hadn't cleared the drain during his previous visit. One of life's mysteries. Or not. read more

(Cross posted via Google Maps) Nov 2022: Tech came out, broke part of my furnace without tell me, talked about how old our system was, and demanded the service fee. Walked out without cleaning up his work. Took a few weeks but I ended up repairing/placing the part he broke myself after that ordeal.... VERY UNPROFESSIONAL Check out their other yelp reviews for a more accurate picture. read more

Replaced heater and air conditioner. Tech (Nate) noted that our air conditioner may last a few more years and preformed tune up but confirmed we needed new furnace (as it was very old). Nate was very helpful and friendly... Bryce (sales person) showed up later that day...explained all our options and help us chose the best solution for us. On to installation....installation took approx 12 hours. Had alot of smoke in house after installation at start up of heater. Contacted company after 8:00 pm as I was very concerned about the smoke & smell. Brad was sent the next morning to quality check installation. Brad was great! Brad listened and addressed all our concerns. He took his time to quality check both units. He ran both the heater & air conditioner independently for a while to ensure all is working at top performance. Overall good experience. read more

Their service techs are decent people, but their management team is worthless. I have never seen such a lack of care at the top of organization. Now, allow me to qualify that as I have spent the last 25 years working with entrepreneurs and serial entrepreneurs. Their follow up on one project took four months with no firm resolution. They repeatedly blamed the manufacturer and supply chain issues. They even misrepresented that the unit we were waiting on had shipped, but they couldn't provide a tracking number or bill of lading. Another firm not only diagnosed the problem faster they were able to do an install in one week at roughly half the cost. In case your thinking this was one sample, you'd be wrong. This past summer they installed an A/C unit. They diagnosed our old system and it's leaking as an end of service/age issue. However, it took them several weeks to arrive there. The new system that they installed did the same thing. While they paid for the repairs, I have no confidence that we won't have a similar problem this summer. This is from a customer who has spent over $30,000 in the past three years with this business. Based on the other reviews, I am not at all surprised. I should have started my search on YELP. I may have saved myself a lot of time and money. Do yourself a favor and call anyone before you pick up the phone and call these folks...don't worry they won't call you back anyway. read more

0/5 Our on-demand water heater went out and P K Wadsworth was the only company that could look at it the same week. Red flag #1: Every other company was 3 weeks out. The unit was leaking water internally. The tech said we needed a $884 part, he couldn't see the error code we saw, UNPLUG IT to reset, no mention of the water pooling, just that it was a general error and it sometimes wasn't igniting. Yeah, "sometimes" meanings ALL the times we turned a hot water tap. He didn't test the heater being used. That $884 part? Victim of the pandemic. On permanent back order. This company causes distress. They want you to panic buy. I never got a quote in writing. When they found that "unavailable" part, oh, snap! The heat exchanger was cracked! That's where the water was coming from! Awww, darn, install the almost $900 part and, according to their tech, have hot water that isn't safe for consumption AND CO2 leaking into your basement.... No worries! "We can install a new tankless system tomorrow and will buy back this part for $500 if we do the work tomorrow." I asked for prices to replace the unit. Tech asked me to talk to my husband about our budget. !!!! And he wouldn't give me any estimates. An hour later he tells me the good news: they have a unit they can install next day and his boss has agreed to take $1500 off the price. Great. Specs? No. Written quote? No. Your husband will get it. Did he? Nope! Mind you, I haven't had hot water in two weeks at this point and they know it. Tankless systems are fantastic and it was a selling point when we bought the house. They are so much more expensive than regular water heaters. So, they came at me with a number just over $6500. This is where the rating goes to negative stars. Tech said if we did the work the next day I'd get the discount and mentioned "in-house" finance options. I had a good chunk of what was needed liquid, after 2 weeks in the dead of winter without a warm shower i wasn't mad at the fact that I knew nothing about what I was buying. I was too busy standing yards away from this guy trying to not smell my own stench. I agreed to finance a portion "in-house" if they installed a heater the next day. They don't finance "in-house". You finance through GreenSky at minimum 9.99% over 11+ years with NO option for the amount your financing!!! I wanted to finance less than half of the $6524.12 I was told it would be. Instead, the tech signed us up for EIGHT GRAND!! No option to make a smaller payment. No option to pay the amount actually needed. Absolute kick in the junk: I was told the monthly payments would be $43 and change. The final document I signed after much protest said the same on the tech's handheld. Got the paperwork this week: $97.73!!!! This 6.5 grand repair will cost us $13,486.74 when the last payment is made 8/4/34!!!! I have no idea where the difference in the financing has gone. The tech said we would get a pre-paid card with the difference. Uh, good sir, I wanted to finance $2k and me thinks you know not what financing in one's house means... but it was too late at that time. Thinking it was actually "in-house" I'd already entered my personal information and he had already hard-hit my credit. LIES AND DECEPTION. I asked so many questions, got dodgy answers or "don't you want to ask your husband" or flat out lies. Stay away!!! Stay far, far away! I'm paying for a mistake I hope you don't make. I'll never use this company again. read more

Attempted SCAM! These guys tried to pull the biggest scam I've ever seen on my mom, so bad that it reminded me of those undercover news stories. The technician was "Eric", I don't know if they get commission or how they operate, but something was wrong big time. Sometimes the furnace would drop a few degrees below what it as set, then eventually catch up, and do the same again. So if you had it set to 70 then it might dip to 65 while blowing cool air until the furnace ignited. They charged a $49 "diagnostic fee" which was a total scam and they need to refund it, frankly this company should be out of business. I came by to see what was going on myself and to see if what this guy said was accurate, and oh boy. 1) Eric came by and said the Aprilaire 213 filter was too dirty and restrictive, potentially causing issues. He said it was SO BAD that he refused to reinstall it when he left and left it on the basement floor. He had one in his truck and would happily replace it for a cool $126 (these filters cost $40 brand new from several suppliers) Here's the problem: The Aprilaire 213 is a merv-13 filter that's rated for 1-year - it's a 4" filte and it was just replaced in SEPTEMBER 2020, a little less than 6 months ago. The thing was still white across 3+" of the pleats, not dirty or dusty at all. The edges of the pleats were still pretty clean too, this filter was good. This was attempted scam #1 - $126 for a $40 filter that didn't need to be replaced. 2) Eric said the igniter was bad, he'd get one for $260. A replacement igniter that's USA-made and brand new costs $24 from many other suppliers. It's also a 5-minute replacement that amounts to just removing 2 easily accessible screws. Also, I don't believe the igniter is bad, as it lit the furnace right up immediately after the actual "fix" was performed - more on that later. 3) Eric said that the capacitor for the blower motor was no good, He'd replace it for $230 (this is a $5 part), also what does the blower motor have to do with the problem? The fans been working fine it was just the furnace not igniting consistently which was the issue 4) Eric said that the blower motor was leaking oil and would need to be replaced between $500-$800 I inspected the blower motor and it was bone dry, where's the oil Eric? He never showed the customer he just said this. Also again, the fan was not a problem with the unit to begin with. Here's what I did in about 5 minutes) 1) Put the filter back in since it was perfectly good, this con job didn't put it back in 2) Noticed the flame sensor was covered in residue, so I removed the 1 screw holding it on, cleaned it up with a scotch brite and some alcohol, put it back in. 3) Cleaned some dust out of the unit Put it all back together and the furnace fired right up immediately. This man who represented PK Wadsworth attempted to scam a customer out over $1200 for what should have been a 5-minute fix (cleaning the flame sensor/thermocouple), even if he suggested replacing it the replacement only costs $15 or so. Avoid this company at all costs, they need to be shut down or offer an explanation for their actions. read more

This is the most unprofessional business I have ever dealt with. Their bad reviews are the tip of the iceberg. We had an appointment set days in advance at a time they chose. 20 minutes after the appointment time, we received a text that they had completed their meeting and asked for a rating although they had never showed up! After several calls to them they said they couldn't come out. They gave several contradictory reasons why that made no sense. Don't waste your time with this inept company. read more

Very bad service. Came for routine furnace maintenance and said that gas valve needs replaced and quoted more than $900. He also pushed for maintenance plan. Another company came and cleaned the burner and furnace works fine now. Avoid this company at all costs. read more

Tech Jacob H was dispatched for my repair, literally took the cover off the furnace and within 10 seconds correctly diagnosed the problem. 15 minutes later I'm being given an invoice and it's fixed. The key takeaway for my recommendation is that it was a $90 fix instead of a $600 replacement, if they had said I need a new motor I'd have said 'where do I sign' but they took an obstruction and it was working. Professional, courteous and HONEST ... thanks read more

If I could I would give 0 stars. A technician was supposed to come earlier this week to service our air conditioner. We received 3 emails , one to confirm appointment, the other 2 emails to tell us that technician (Rusty( was on his way. Technician never arrived. Called office. Representative said she didn't know what happened. I asked for a manager to contact me for an explanation and apologize. Never happened. Horrific!!! read more

If I could rate this company zero stars I would! The customer service is atrocious. Every single time we have an appointment, it is cancelled. Many times, my husband or I take off work or rearrange our schedules to accommodate their 5 hour time window. Their technicians misdiagnose problems and their service package is a joke. Absolutely terrible company-and the owner refuses to follow up on complaints. read more

We have had a leak in our $20,000 air conditioning system since P.K installed it two years ago. They finally fixed the repair then they charged us to repair it- who does this?! We have talked to customer service and we still have a bill. No one offered us a warranty package, give us ac directions or call us to check on their product. Go elsewhere for ac. read more

Had a 6 month old water heater fail to light after having the gas line replaced. They charged for labor, even though the part was defective "because the Dominion Gas rep" tried to light it couldn't. This is the second issue I've had with this company and I'm done with them. I've had much better luck with their competitors. read more

Novelty, Ohio I was going to contact P.K. Wadsworth for a new air conditioner and furnace. But, after reading all of the negative reviews, we will be going else where. read more

LEFT ME IN THE LURCH WITH NO HEAT AND A SIX-WEEK OLD. Our furnace unexpectedly went down in November and we had no heat. We called PK Wadsworth on a Thursday and they said they could send a technician the next day. The technician was supposed to show up after 1. At 4, I reached out to PK Wadsworth, which claimed to have no record of our appointment. Despite my pleas and the fact we have a six-week old, they said the earliest they could send someone was the following Monday. I called Smiley One, which sent someone the next day who fixed the issue. After this horrible experience, i will never work with PK Wadsworth again and will discourage friends and family from doing so as well. read more

We had a hvac unit installed in Feb of 2022 Brad the quality assurance employee stated to us that the furnace was incorrectly installed he stated it would be repaired. We are coming up on a year now and the furnace still don't operate like it should. I have called this company multiple times and I get the same response that someone will get back to me. The drain for the unit was installed to the outside which subjects it to freezing when the drain freezes the furnace shuts down. Now the furnace won't even flturn on. This is by far the worst company I have ever dealt with my next step is a lawyer read more

We booked 2 times in the past 6 months to have our heat and air-conditioned checked out with there special and both times they canceled on us. Unbenoste to them our air conditioning is broke so they could have made money on us but something else was more important than us so needless to say we will be calling someone else. The only reason we called them was because they put the system in read more

P.K. Wadsworth installed a new boiler for us a few months ago and it was a very smooth and professional experience. After calling P.K. Wadsworth, they came out in just a few days to give us a quote and we were able to schedule with them right away. Installation was a 2 day process. They let us borrow some very effective space heaters for the one night without heat. I have no complaints. Everything works wonderfully. The customer service is great as well. Tyler Wadsworth reached out several times to make make sure we were happy with our new boiler. So far, we couldn't be happier! read more

This experience is a few years old but I decided to write it any way. I used them for years to service my AC and furnace every year. I waited until they sent a coupon. They stopped sending it to me for a few years so I used a Groupon instead. After several years they sent another coupon so I signed up again for AC service. The technician determined I needed a new AC, furnace, and water heater. I only paid for the AC. He produced pictures that he said showed proof. I believe he saw I had not received service for a few years and tried to rip me off. He was unaware my AC had a clean bill of health a year ago and my furnace did less than 6 months ago. He had all the paper work ready for financing and was ready to schedule a date. I declined. I probably should have called him out and spoke to the owner as he may not have been aware of the deceptive practices. I did not. This happened maybe two years ago and I still have it serviced every year and continue to get a clean bill of health. I would never go back to them because anyone who would go through such drastic deceptive and dishonest measures must have support from the top. He must get a commission which incentivized bad behavior. read more

Just called for a quote to do some very simple duct work. The man on the phone had NO idea what he was even talking about. I called another company and he answered me in one minute, knew exactly what to do and is doing the work thursday! We use PK and I will never call again. I hope people read these. read more

We had an appointment booked for over a month for routine service and they canceled on us without any notification. Even have a confirmation text that they were on their way. Sat around waiting for hours only to find out they arbitrarily canceled our appointment. Very unprofessional read more

Not the kind of company I'd ever have work on my home. Other contractors that I contacted responded within a few mins and answered all my questions quickly and efficiently. Their only response was need more info. Not a very customer friendly business. I hired Kobella and they are heads above all others. read more

I have been a customer for many years. I purchased a new boiler from them a few years ago. Since then the service level has been awful. You make an appointment for service, take time off from work waiting around for them to come, then at the end of the day they call to tell you their technician is tied up on another job and won't make it. They could not accommodate my schedule after that so I located a small family business who came within two days, was considerate of my work schedule, took care of the problem and did a great job explaining to me what the issue was and how the installation of the boiler and parts could have been better. I had paid the annual maintenance to PK Wadsworth and scheduled the annual service two months ago and the day before they are supposed to come out I get a call saying they have to reschedule for sometime next month because of customers that don't have heat take priority. I get that those service calls for not having any heat is important, but I'm tired of the run around. I found a great new company that goes the extra mile to help their customers and will stick with them from now on. read more

I had some issues with an expensive, new hot water tank that was under warranty. So to come look at it, the company insisted on charging a $81 service fee. On something new and under warranty? I first put this up as a 1 star as they wouldn't bend, but today the manager is sending someone to check it for free. It was a little tense for a while, but I am pleased they are standing behind their product. read more

After some phone calls to the owner he sent out his 2nd best guy and some more phone calls finally his best guy who fixed the problems with a major reprogramming of the automation. We had just spent a small fortune on a redo of the system. And this is said to be one of the better companies. ---ohh boy. read more

Multiple times we've scheduled the "preventive maintainance" that was promised to us when we spent thousands of dollars on our new furnace and multiple times PK Wadsworth calls to cancel just hours before on the day of the scheduled maintenance (during the weekday when I've scheduled time out of my day). Completely unhappy and dissatisfied with this company. Totally unreliable. I will not be recommending you to anyone. read more