The two UPS stores that I frequent are in Concord and Pleasant Hill. It caught me by surprise that…read moreI would be charged to tape the box. This is not something I'm used to. I didn't realize they were a franchise or individually owned. I don't think my review is going to change anybody's customer service skills or attitude, but Robert was dis.

I stopped by the UPS Store in Martinez to ship a small package (about the size of a shoebox) and…read moreexpected to pay for a box, totally fair. What wasn't fair was how everything else was handled. I was quoted $23 for a box, which I later found out included Styrofoam packing and "labor." When I said I'd just pack it myself, the employee asked if I brought tape. When I said no, he told me they charge $2.99 just to use their tape. Meanwhile, the employee next to him was taping up boxes for other customers for free, which made the whole situation even more confusing and frustrating. I asked for the cheapest shipping option to New Jersey and was told it would be $40. I double-checked multiple times to see if there was anything cheaper and was told no. At that point, I was looking at nearly $70 total just to ship a small package, which didn't sit right with me. I decided to walk out and come back another time with my own box. The next day, I went to a different UPS Store and got a box and shipped the same package for just under $30. less than half of what I was quoted here. This place felt like it was full of upsells and unnecessary add-ons, especially from the older gentleman who was helping me. I'd strongly recommend double-checking every charge if you end up here. I'll be honest, I already knew this location had a reputation for long lines and poor customer service, but I was in a pinch. Lesson learned. There are much better UPS Stores out there. I will NEVER come back to this location.

I do not recommend renewing or enrolling in TSA PreCheck here. The employee who helped me was…read moreextremely rude and seemed unfamiliar with the renewal process. According to the TSA website, you can renew your TSA PreCheck up to 6 months before expiration. Even though I was within that timeframe, she repeatedly told me I was "too early" and should come back closer to my expiration date. I explained that I'm traveling next month and wanted to avoid any issues, but instead of helping, she suggested I just travel with my marriage certificate. Nobody wants to carry unnecessary documents while traveling when this could simply be handled correctly the first time. On top of that, she claimed my Known Traveler Number account didn't exist. I had to repeatedly ask her to enter the full account number correctly before my information finally appeared. After that, she continued the interaction with an obvious bad attitude, huffing and puffing the entire time because she clearly did not want to help. The owner was not helpful either. If I hadn't been persistent and informed about the TSA renewal policy myself, I honestly don't think this would have been completed properly. Very disappointing customer service experience. Save your time and money and go elsewhere!

My family of four went to get the TSA precheck done. My wife and two teens had an appointment for…read morethis time slot, I had made one for another day. I asked if he could process me too and he simply and straightforwardly asked if I had filled and submitted my info online and I said yes I had. He said okay then you'll be last. Great! I was a little worried about his demeanor but through simple friendly engagement he seemed to loosen up a bit and then a lot! He's got people coming for this service just about every 10-15 minutes so I can understand his need to be efficient and accurate in order to serve all of us. And he was all of that, we just were trying to make all of our time there more light and enjoyable and he responded well. He provided exactly the service that was advertised and expected and the pricing was a bit lower than other nearby locations so a good value too. Simply submit your info at the TSA website https://tsaenrollmentbyidemia.tsa.dhs.gov/ and book your appointment and you'll be in and out of there in less than 15 minutes! Easy peasy.

Great quick service and communication Highly professional…read moreand recommend We needed papers signed in a hurry and JoAnne was very accommodating

I needed to get some documents for my parents notarized but unfortunately neither has a current ID…read more Jo Anne reminded me that I may sign for them as power of attorney. This allowed me to get the documents notarized locally, avoiding 4+ hours of driving to/from my parent's home. I no longer needed Jo Anne's services, but wanted to let anyone considering her services know about her honesty and professionalism.

Lisa was soo friendly and helpful She was very fast and very courteous. My father had passed and…read moreshe was able to help me with that property he had rental. And she is very fast and very helpful. I would highly recommend anytime you need any forms taken care of.

Lisa was fast, efficient and anticipated some of the possibilities and challenges of my out of…read morestate transaction, and made sure to have me include the necessary documents. I can't thank her enough!

I work for a large Title/Esrow company and always recommend SDL to people who want to add/subtract…read morea person from a deed, change something on title, need a document executed, notarized and recorded which is not an active escrow.

Terrible service, dishonest, never use these people for anything. NEVER…read more Doesn't show up when promised, is untruthful.

This is hands down THEE best UPS store I've ever done business with!!…read more The owners are genuinely wonderful people. Kind, welcoming, and always incredibly helpful. Every time I walk in, I feel like they truly care and want to make things easy. They consistently go above and beyond, whether it's shipping, printing, or helping sort out all the little details. They're patient, thoughtful, and always make sure everything is handled right. And I especially have to thank them for their patience with my endless Amazon returns, lol!! I've brought in more than a few, and they've always been friendly, efficient, and gracious about it. Great service is one thing, but genuine kindness is something else entirely. This place has both, and it's rare. I am so very lucky to have them in my area :D

Wonderful store! Friendly owners and very competent and efficient. Always helpful. Thank you!!read more

I've honestly waited until I had a few visits here before leaving my honest feedback. There is no…read moreother way to put this, this is truly a miserable location with miserable employees. When you walk in, you can never expect to get a smile, usually not even a greeting, even when you're standing in line for a while. Always only one employee. Nothing moving quickly or efficiently. This morning I was in line behind someone who looks like they were getting a passport. I waited for what seems like forever before the employee even turned around to say he would be right with me, as his back was to me (and all the customers) the entire time. He had the customer behind the counter, trying to take fingerprints....and apparently she couldn't understand the simple concept of laying her finger flat on the scanner. No surprise here, this idiot customer parked her car right in front of the store taking up one and a half parking spots. Behind the employee was a poor UPS driver with a dolly full of packages just simply waiting to get past him to his truck. Trapped behind the counter with the employee blocking the walk way. He stood there for what seems like forever because this employee couldn't even be courteous enough to take five steps to the right let him pass by. Before this, the employee is having a conversation with this passport customer about how this is his girlfriend's neighbor and what cars are in the driveways and what color houses they are for identifying markers. All while I sat there waiting patiently, a line collecting a line behind me. The woman behind me left her letter and left. I finally took my packages and walked out, super pissed as I write this. Probably should wait until I cool off, but an angry toy he speaks a truthful heart. I waited foreverrrrrrrrrrrr for nothing. This morning was a complete display of lack of consideration, respect and urgency for other people's time. I can't stand this location. But at the end of the day, I know better than to come here.

One star for the pure fact that there was someone there to take my package…read more I definitely do not recommend going to this location until they get their pipes fixed or carpets replaced. I walked in and the immediate stench of mildew soaked carpets and a public bathroom just wafted up my nose. It was disgusting. I DO NOT RECOMMEND this location. Yikes!

I needed a notary to come to the VA hospital in Martinez to notarize a health care directive for my…read morefather and she came within the hour. She was so kind to my father and even thanked him for his military service and for keeping us all safe. That made his day!!! She made the whole experience wonderful for him. He still talks about how nice Cathy the notary was.

I refinanced my house in January. Cathy Jenkins came to my house to do the signing. This was very…read moreconvenient for me because I have two small children. She was very professional and courteous. She went through all the paperwork and helped me to understand what I was signing. She also helped me set up automatic payments.